ExchangeIt Returns & Exchange Shopify App
by Stoic LabsA simple portal for seamless refunds, trades, returns, and managing restock & inventory. Easily handle refunds, swaps, and returns!
4.9
(102)
SimplifiNest, India
The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.
Install in your Shopify Store
ExchangeIt Returns & Exchange Charts
Track ExchangeIt Returns & Exchange's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of ExchangeIt Returns & Exchange
Pros
Exceptional Customer Support: Consistently praised for responsiveness, professionalism, and willingness to address issues promptly.
User-Friendly Interface: The app is noted for its intuitive design and ease of navigation for both merchants and customers.
Efficient Returns & Exchanges Management: Streamlines the process, reducing manual effort and improving operational efficiency.
Seamless Shopify Integration: Works smoothly with Shopify, enhancing workflow without requiring external platforms.
Cons
Limited Search Functionality: Some users report difficulty finding products due to broad search results or lack of SKU-based search.
Currency Display Issues: A few users noted the app defaults to USD without an option to change currencies.
Screenshots
About the App
Easily handle refunds, swaps, and returns!
- Manage Returns: Handle your returns and refunds directly in Shopify Admin for easier operations.
- Flexible inventory management: Refilling inventory, picking products, deciding on inventory locations.
- Streamlined order fulfillment: Make swap orders on your Orders page to simplify your fulfillment process.
- Refund Management: Refund flexibility: automatically calculate or personalize refunds for returned products.
- Automated customer details: Fill in customer details automatically and change shipping as required.
Keywords
Key Features
- Manage returns and refunds directly within Shopify Admin for streamlined operations.
- Automatically restock inventory by selecting products and locations with flexibility.
- Create exchange orders directly from the Orders page for simplified fulfillment.
Pricing
ExchangeIt Returns & Exchange Pricing Plans
Starter
$4.99/month
10 returns or exchanges per month
Admin Request Manager
Same Order Exchanges (new fulfillment)
New Order Exchanges
Return tracking
Standard
$9.99/month
Shopper-Facing Returns Portal
Unlimited returns and exchanges
Refunds or Store Credit options
Remove Exchange It Branding
Return Rules (time, country, product)
Advanced
$19.99/month
All the Standard features
Data Export
Shipping Integration (Shippo)
Post-return Upselling
Multi-language Options
Not sure which plan to pick? Discuss Starter or Standard plans with us, learn about custom pricing, or get a demo.
Here's an overview of ExchangeIt Returns & Exchange costs for each of the plan(s):
The app offers 3 paid plan(s). The paid plan(s) offered by ExchangeIt Returns & Exchange: (Starter, Standard, Advanced).
The details of the plan(s) are outlined below:
Starter: The Starter plan costs $4.99 and comes with a 7-day free trial period. The plan offers a host of features, including 10 returns or exchanges per month, Admin Request Manager, Same Order Exchanges (new fulfillment), New Order Exchanges, Return tracking, Email notifications.
Standard: The Standard plan costs $9.99 and comes with a 7-day free trial period. The plan offers a host of features, including Shopper-Facing Returns Portal, Unlimited returns and exchanges, Refunds or Store Credit options, Remove Exchange It Branding, Return Rules (time, country, product), All Starter Features.
Advanced: The Advanced plan costs $19.99 and comes with a 7-day free trial period. The plan offers a host of features, including All the Standard features, Data Export, Shipping Integration (Shippo), Post-return Upselling, Multi-language Options, Custom Domain For Email Notifications.
ExchangeIt Returns & Exchange Price Summary
| Pricing summary | From $4.99/month. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $4.99, $9.99, $19.99 |
| Free trial available | Yes, for 7 day(s) |
ExchangeIt Returns & Exchange Shopify App Discounts
If you are looking for discounts on ExchangeIt Returns & Exchange app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Stoic Labs to secure better deals on the ExchangeIt Returns & Exchange app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about ExchangeIt Returns & Exchange
“The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.”
“We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!”
“ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!”
Trusted By
Trusted by the best Shopify stores
SimplifiNest
India
Airmed Scrubs
Australia
Millwoods
Australia
L'ENTROPISTE
France
Indirookh
India
Faja Girl
United States
Jador The Label
Australia
Cosa Uniform Europe
Türkiye
A simple portal for seamless refunds, trades, returns, and managing restock & inventory.
Easy Workflow
Make new "exchange" orders from current orders in the Shopify Dashboard or find a particular order.
Stock Changes
Pick the products that need restocking and choose the location where you want to update the inventory as needed.
Deliver as usual
The new "exchange" order is ready on your Shopify Orders page and can be fulfilled using your usual method.
Comparison
Top ExchangeIt Returns & Exchange Alternatives Detailed Comparison
The table below highlights the crucial differences between ExchangeIt Returns & Exchange and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.9(95 reviews) | 4.9(297 reviews) | |
| Developed by | Stoic Labs | Seel | |
| Launch Date | 9/28/2015 | 7/20/2021 | |
| Pricing | $4.99/month, $9.99/month, $19.99/month | Free | |
| Objective | Easily handle refunds, swaps, and returns! | Boost sales by offering returns on clearance items. | |
| Categories | Returns and exchanges, Orders - Other | Returns and exchanges, Orders - Other | |
| Key Features & Highlights | |||
| Purpose | A simple portal for seamless refunds, trades, returns, and managing restock & inventory. | Provide returns, eco-friendly shipping, and cover against loss, damage, or delays during delivery. | |
| Features List |
|
| |
| Highlights | - | - | |
| User Reviews and Ratings | |||
| Recommended % | 97.9% | 96.2% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 0 | |
| Free Plan | Not available | Not available | |
| Free Trial | Yes, for 7 day(s) | No | |
| Technical Information | |||
| Rating | 4.9 | 4.9 | |
| Total Reviews | 102 | 174 | |
| Launch Date | 9/28/2015 | 7/20/2021 | |
| SD Points | 0 | 168 | |
More Details About ExchangeIt Returns & Exchange
Product Description
Exchange It's return portal enhances return management via Shopify Admin, aiding in processing returns, managing refunds, restocking inventories and handling orders fulfilled by Aftership. The application streamlines order and inventory management, simplifies return form processes and facilitates efficient handling of cancellations and refund requests.
AI Summary
The app is a Shopify solution designed to streamline returns and exchanges, offering a user-friendly interface that simplifies the process for both merchants and customers. Its core features include automated return management, seamless integration with Shopify’s admin, and tools for processing exchanges, refunds, and store credits. The app excels in customer support, with responsive, personalized assistance that often includes rapid bug fixes and custom feature implementations. Strengths include its intuitive design, affordability compared to competitors, and continuous updates that enhance functionality, such as automated workflows and improved inventory tracking. However, some limitations include a lack of SKU-based product search, currency customization issues, and occasional integration challenges with third-party back-end systems. Despite these minor drawbacks, the app is widely regarded as a reliable and efficient tool for managing returns and exchanges, significantly reducing manual effort and improving operational efficiency.
Support
For any questions, concerns, or assistance with ExchangeIt Returns & Exchange, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, ExchangeIt Returns & Exchange offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
ExchangeIt Returns & Exchange Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that ExchangeIt Returns & Exchange seamlessly integrates are given below:
Developer
Name: Stoic Labs
Website: /partners/duo-capital-llc
Address: 613 Washington Blvd, 1313, Jersey City, NJ, 07310
Looking to install ExchangeIt Returns & Exchange app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
ExchangeIt Returns & Exchange has an overall rating of 4.9 stars from a total of 102 reviews on the Shopify app store. Of these, 98 (96.1%) are positive, 3 (2.9%) are neutral, and 1 (1.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!
The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install ExchangeIt Returns & Exchange on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
ExchangeIt Returns & Exchange FAQ's
How do I install the ExchangeIt Returns & Exchange Shopify app?
To install ExchangeIt Returns & Exchange app on your Shopify store, click on the ExchangeIt Returns & Exchange installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install ExchangeIt Returns & Exchange on your Shopify store, then contact us now.
What are the key features of ExchangeIt Returns & Exchange?
The key features offered by ExchangeIt Returns & Exchange to Shopify store owners are:
- ✅All-in-one returns: Process refunds, exchanges, restocks and customer emails
- ✅Self-service portal: Branded return and exchange page and emails for shoppers
- ✅Instant exchanges: Create replacement orders with automatic inventory management
- ✅Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- ✅Full restock control: Select products, quantities, and warehouse locations
Does ExchangeIt Returns & Exchange integrate with other Shopify apps or tools?
Yes, ExchangeIt Returns & Exchange seamlessly integrates with other Shopify apps or tools, such as Handle your returns and refunds directly in Shopify Admin for easier operations., Refilling inventory, picking products, deciding on inventory locations., Make swap orders on your Orders page to simplify your fulfillment process..
Is there a free trial available for ExchangeIt Returns & Exchange?
Yes, ExchangeIt Returns & Exchange offers 7 days free trial on all its paid plans.
What are the pricing plans for ExchangeIt Returns & Exchange?
The app offers 3 paid plans, which cost $4.99/month, $9.99/month, $19.99/month. The paid plans also come with a 7-day free trial period.
How does billing work for ExchangeIt Returns & Exchange?
ExchangeIt Returns & Exchange uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, ExchangeIt Returns & Exchange allows its subscribers to cancel or upgrade their subscription plan at any time.
Does ExchangeIt Returns & Exchange offer customer support? How can I get assistance?
Yes, ExchangeIt Returns & Exchange offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, ExchangeIt Returns & Exchange offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is ExchangeIt Returns & Exchange compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
See all Alternatives to ExchangeIt Returns & Exchange Shopify App.
Most Popular
Most popular Shopify apps on the market
