Harney & Sons: Conversion rates leap by 250% with Rep vs. pre-Rep era

By adding REP AI's sales concierge to their Shopify store, Harney & Sons raised conversion rates overall by +22%, answered 92% of customer conversations satisfactorily with no need for human intervention, and realized a 20x return on their investment. Shopper interactions with Rep AI sales concierge enabled to increase conversions by 250% versus non-Rep AI interactions.