How TalentPop Increased Ancient Nutrition’s Retention Rate By 5%
Ancient Nutrition, a wellness leader, sought superior customer support. TalentPop's agents exceeded expectations, boosting CSAT by 4.8 points and achieving a 20% phone conversion rate. With a 5% increase in retention, they saved costs and improved results. Experience tailored service with TalentPop.
Project details
- ServiceAI
- Customer support outsourcing
- IndustryAI
- Health and beauty
- Partner
- TalentPop
What was delivered
AI-generated- Customer support agents
- Phone support
Inside the project
AI-generatedWritten by ShopDigest AI from TalentPop’s description and project images.
Support agents for Ancient Nutrition's customers
Ancient Nutrition, described by TalentPop as a wellness leader, wanted better customer support. TalentPop supplied the agents who handled the brand's customer support, including phone conversations with customers. TalentPop says its agents exceeded the brand's expectations.
CSAT, phone conversion and retention results
TalentPop reports that its agents raised Ancient Nutrition's CSAT by 4.8 points and reached a 20% phone conversion rate. It also reports a 5% increase in retention, and says the brand saved costs while getting better results.
About the partner
TalentPop is based in Los Angeles, United States, and works in English.
Frequently asked questions
AI-generatedWho provided customer support for the Shopify brand Ancient Nutrition?
TalentPop provided the customer support agents for Ancient Nutrition, a wellness brand.
What results did outsourced customer support bring Ancient Nutrition?
TalentPop reports a CSAT increase of 4.8 points, a 20% phone conversion rate and a 5% increase in retention, along with cost savings.
Where is TalentPop based and which languages does it work in?
TalentPop is based in Los Angeles, United States, and works in English.
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