New Earth | Case Study
New Earth struggled with long response times (21h avg.) that hurt CX and sales. Artikuno rebuilt their support with Gorgias automation, AI-assisted replies, and trained agents. The result: response time cut by 85% to just 3h17m, happier customers, stronger reviews, and a scalable CX system that drives retention and growth.
Project details
- Service
- Customer support setup
- Partner
- Artikuno Support · 5 from 1 review · Shopify partner since 2021
What was delivered
- Support automation
- AI-assisted customer replies
- Trained support agents
Inside the project
Rebuilding New Earth's customer support
New Earth's customers were waiting an average of 21 hours for a response, and the case study says this hurt both customer experience and sales. Artikuno Support rebuilt the brand's support operation around three parts: support automation, AI-assisted replies and trained agents.
An 85% cut in New Earth's response time
Artikuno Support reports that average response time fell by 85%, from 21 hours to 3h17m. The agency also reports happier customers, stronger reviews and a scalable customer support system that it credits with driving retention and growth for New Earth.
About the partner
Artikuno Support is a Shopify Select Partner based in Wien, Austria, serving Austria and the United Kingdom, and has been a Shopify Partner since 2021. It works in English, Spanish, German and Russian and holds a 5-star rating from 1 review.
Frequently asked questions
Who rebuilt customer support for New Earth's Shopify store?
Artikuno Support rebuilt New Earth's customer support using support automation, AI-assisted replies and trained agents.
What problem did New Earth have with customer support?
According to Artikuno Support, New Earth's average response time was 21 hours, which hurt customer experience and sales.
What results did the New Earth support rebuild report?
Artikuno Support reports that average response time fell by 85% to 3h17m. It also reports happier customers and stronger reviews.
Where is Artikuno Support based and which languages does it work in?
Artikuno Support is based in Wien, Austria, and works in English, Spanish, German and Russian.
Some sections on this page were written by ShopDigest AI from Artikuno Support’s description and project images.