Transforming FMCG Brands with Shopify
Unilever, one of the world’s largest FMCG companies, needed a scalable way to manage uStore.lk, its Sri Lanka online store. Shopify’s native tools were not enough to handle complex warehouse operations, courier integrations, refunds, and B2B workflows. eCom Services built a full solution: a Shopify storefront plus a custom warehouse management system. This automated GRNs, inventory and price updates, promotions, refunds, courier assignments, and B2B operations — all from one central platform. Results: Faster order fulfillment, fewer warehouse errors, higher online sales, improved customer experience, and smoother B2B processes for Unilever’s e-commerce arm.
Project details
- IndustriesAI
- Consumer packaged goods
- Business to business (B2B)
- Partner
- eCom Services – Online Store Specialists · 4.9 from 103 reviews · Shopify partner since 2014
What was delivered
AI-generated- Shopify storefront for uStore.lk
- Custom warehouse management system
- Automated GRNs, inventory and price updates
- Automated promotions and refunds
- Automated courier assignments
- B2B operations run from one central platform
Inside the project
AI-generatedWritten by ShopDigest AI from eCom Services – Online Store Specialists’ description and project images.
Why uStore.lk outgrew Shopify's native tools
uStore.lk is Unilever's online store in Sri Lanka, and Unilever needed a scalable way to manage it. According to eCom Services, Shopify's native tools were not enough to handle the store's complex warehouse operations, courier integrations, refunds and B2B workflows.
A custom warehouse system behind the Shopify storefront
eCom Services built two parts: the Shopify storefront and a custom warehouse management system. The system automates GRNs, inventory and price updates, promotions, refunds and courier assignments, and it also runs B2B operations. All of these are handled from one central platform.
Reported results for Unilever's e-commerce arm
eCom Services reports faster order fulfillment, fewer warehouse errors, higher online sales, an improved customer experience and smoother B2B processes for Unilever's e-commerce arm.
About the partner
eCom Services – Online Store Specialists is a Shopify Select Partner based in Colombo, Sri Lanka, a partner since 2014, with a 4.9 rating from 103 reviews. It lists Store build or redesign starting at $300 and works with consumer packaged goods brands.
Frequently asked questions
AI-generatedWho built the Shopify store and warehouse system for Unilever's uStore.lk?
eCom Services – Online Store Specialists built the Shopify storefront and a custom warehouse management system for uStore.lk, Unilever's online store in Sri Lanka.
What does the custom warehouse system for uStore.lk automate?
eCom Services says it automates GRNs, inventory and price updates, promotions, refunds, courier assignments and B2B operations, all from one central platform.
What results were reported for the Unilever Shopify project?
eCom Services reports faster order fulfillment, fewer warehouse errors, higher online sales, an improved customer experience and smoother B2B processes.
How much does eCom Services charge for a Shopify store build?
eCom Services lists Store build or redesign as Starting at $300.
Where is eCom Services based and which languages do they work in?
eCom Services is based in Colombo, Sri Lanka, and works in English.
