Arctic Grey

I appreciated Arctic Grey thorough approach to the project, as well as the ideas they had on how to improve our ecommerce experience. The improvements we're making to the store's UX are going to help us stand out in our industry and deliver a superior buying experience.

I have an extremely complicated business with a lot of custom website requirements. I came to Arctic Grey to help streamline my e-commerce and wholesale business, while staying compliant with applicable regulations specific to my product. We have been working with developers for 15+ years and Arctic Grey has been the ONLY partner to overdeliver. They told me exactly what they were going to do and did it. If you're new to working with developers, this is unheard of. They were very organized, updating me every step of the way via Slack and were immediately responsive to any change requests or bugs. It's clear that they are true professionals operating on a system that ensures nothing is missed. I highly recommend this team.

Exceptional team with in depth knowledge of shopifys abelites. They will build you a great site.

I’m the owner of Colby Davis of Boston, a jewelry company focused on timeless, meaningful designs and personalized customer experiences. As the owner, I oversee both the creative and operational sides of the business, including our e-commerce strategy and retail growth initiatives. Our primary goal was to migrate from our previous e-commerce platform, bigcommerce, to Shopify while completely modernizing our online presence. We needed a partner that could handle the full scope of the project including a custom website redesign, development, deployment, B2B platform integration, and POS system implementation alongside a massive inventory management change, while ensuring a seamless customer experience and minimal disruption to our day-to-day operations. Working with Arctic Grey has had a tremendous impact on our business. Our new Shopify site is designed to be significantly more user-friendly, visually elevated, and easier for our team to manage internally. The B2B functionality streamlined wholesale operations, and the POS integration created a much smoother connection between our online and retail experiences. Upon launch, we anticipate seeing improved operational efficiency, stronger customer engagement, and a more scalable foundation for future growth both online and via retail. Project management was excellent throughout the entire process. Sofia and Maddie from the Arctic Grey team were organized, communicative, and proactive from start to finish. Timelines, milestones, and expectations were clearly outlined, and they were always responsive when questions or adjustments came up. Despite the complexity of the project, everything felt well coordinated and professionally managed. What stood out most was their combination of technical expertise and problem solving skills. They didn’t just execute tasks, they really took the time to understand our brand, business goals, and long-term vision to give us their full attention to produce a super high-quality product! I would absolutely recommend Arctic Grey to any company looking for a sophisticated Shopify transformation!

I am the Web Content Manager at Wildwood Guitars. Our goal was to get our existing site off WordPress and on to Shopify. We gave Arctic Grey a huge project to complete and Maddie and Sophia got us to the finish line. Arctic Grey has greatly improved our SEO and have improved the website functionality overall, making it easy for our customer to look through thousands of guitars to find what they need! Maddie went well above expectations and made sure Wildwood Guitars was taken care of. Still to this day, months after the launch, we meet on a regular basis and will be adding new features to the site. Thank you guys!

Arctic Grey didn’t just build a site; they became a technical extension of our own team. They successfully migrated our complex B2B catalog to Shopify+ and solved a massive ERP integration challenge that others might have walked away from. Bulbtronics Inc. is a leading distributor in the lighting industry, specializing in everything from medical and entertainment lamps to industrial LED retrofits. For this project, I led the process from start to finish, ensuring our vision was executed while keeping all expectations on track. When we partnered with Arctic Grey, we weren’t just looking for a visual refresh. Our primary goal was migrating to Shopify+ while solving a major technical challenge: a seamless integration with our custom ERP system. Operating in a niche B2B industry with thousands of highly complex SKUs, reliable and accurate backend communication was absolutely critical to the success of this project. Shopify+ has given us an enterprise-grade B2B platform that truly matches the complexity of our operation. It now supports our layered pricing structures, customer-specific purchasing workflows, and large, highly technical product catalog without compromise. The platform enables us to serve distributors, institutions, and high-volume buyers with a streamlined, professional buying experience. Arctic Grey helped turn Shopify+ into a core part of our B2B sales infrastructure, not just an ecommerce storefront. Communication throughout the project was seamless and genuinely collaborative. Slack was our go-to for quick daily updates, while regular Google Meet sessions allowed us to dive deeper into strategy and technical execution. This constant, real-time connection made it easy to iterate quickly and resolve ERP-related challenges the moment they arose. The true standout was the Arctic Grey team—especially their project manager, Maddie, and Victoria. They didn’t simply manage tasks; they operated as true partners rather than vendors. Custom ERP integrations can quickly become overwhelming, but Maddie, Victoria, and the broader team were willing to get deep into the technical details. Instead of focusing on limitations, they worked alongside us to figure out how to make things work. Their investment in our success matched our own, and their approach made Arctic Grey feel like a natural extension of our internal team. Final Recommendation: If you are a B2B business with complex technical requirements and need a partner who truly cares about the outcome rather than just the ticket count. I cannot recommend Arctic Grey highly enough. They have the technical muscle to handle enterprise-level hurdles and the communication style to make a high-stakes project feel manageable. Lee

Been working with Arctic Grey since 2020 through multiple site updates, theme upgrades, you name it....the backend account/project management team has been organized, clear and committed and the final results have been excellent...strong recommend for small businesses that don't have an in house team.

Our online store is specializing in cake decorating supplies, with a focus on edible paper and edible ink for cake decorators and dessert artists around the world. Our initial goal was to make the website more accessible to all users, including visitors with disabilities, while also enhancing the overall user experience. Working with Arctic Grey has been a great experience so far. They implement discussed updates quickly and provide regular progress reports. It’s been a significant improvement compared to our previous agency, which lacked structure, often went days without communication, and sent updates in scattered emails instead of using an organized communication system. We have a weekly meeting along with ongoing communication throughout the week, and having a single point of contact makes the process smooth and efficient. Updates and fixes are handled promptly, communication is excellent, and we’re always informed about progress and timelines. I honestly don’t have any negative feedback. Working with Sofia has been seamless, and she explained everything clearly and simply.