Richpanel: Ai Customer Support — Market Share Across Shopify App Store Groups
Richpanel: AI Customer Support's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
| Keyword customer support | 5.56%4.55 | Climbing |
| Category Helpdesk Store management > Support > Helpdesk | 1.29%0.05 | Climbing |
| Keyword support | 0.48%0.81 | Declining |
| Category Chat Store management > Support > Chat | 0.31%0.00 | Climbing |
| Keyword Send transcript | 0.23%0.16 | Declining |
| Category Support Store management > Support | 0.22%0.00 | Climbing |
| Keyword Voice support | 0.13%0.75 | Declining |
| Keyword Ticketing | 0.08%0.15 | Declining |
| Keyword tickets | 0.06%0.07 | Declining |
| Keyword Escalation | 0.05%0.35 | Declining |
Showing 1-10 out of 15
Key Insights:
- Richpanel: AI Customer Support captures 5.6% of installs in customer support — its strongest position among the 10 Shopify groups shown (15 groups in total).
- Over the past 30 days, 4 gained share and 6 lost share — a mixed share picture.
Richpanel: Ai Customer Support — Market Share Trend Across Top Groups
Monthly market share trajectory for Richpanel: AI Customer Support across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Keyword Customer Support | 2.68% | 5.56%3 | 2.92%3 | 3.16%0 | 1.67%1 | 5.58%4 |
| Category Helpdesk | 0.78% | 0.84%0 | 0.84%– | 1.11%0 | 1.24%0 | 1.29%0 |
| Keyword Support | 0.04% | 0.20%0 | 0.18%0 | 0.39%0 | 0.79%0 | 0.48%0 |
| Category Chat | 0.22% | 0.23%0 | 0.22%0 | 0.29%0 | 0.31%0 | 0.31%– |
| Keyword Send Transcript | 0.03% | 0.04%0 | 0.06%0 | 0.13%0 | 0.24%0 | 0.23%0 |
Key Insights:
- Richpanel: AI Customer Support's biggest share gain is in Customer Support — expanded from 1.6% to 5.6% over the charted period.
- Across the 5 plotted groups, Richpanel: AI Customer Support expanded share in 2 and contracted in 3.
Top Categories Richpanel: Ai Customer Support Ranks In on Shopify
- Keyword customer support — Holds 5.6% market share in this keyword (+4.55pp this month) — Richpanel: AI Customer Support's growing footprint here.
- Category Helpdesk — Holds 1.3% market share in this category (+0.05pp this month) — Richpanel: AI Customer Support's growing footprint here.
- Keyword support — Holds 0.5% market share in this keyword (-0.81pp this month) — slipping in this keyword.
- Category Chat — Holds 0.3% market share in this category (+0.00pp this month) — Richpanel: AI Customer Support's growing footprint here.
- Keyword Send transcript — Holds 0.2% market share in this keyword (-0.16pp this month) — slipping in this keyword.
Richpanel: Ai Customer Support on Shopify — Market Share FAQs
1. Where does Richpanel: AI Customer Support have the most market share on Shopify?
Richpanel: AI Customer Support captures the largest share of installs in customer support — 5.6% of the group's tracked install base, followed by 1.3% in Helpdesk and 0.5% in support. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Richpanel: AI Customer Support gaining or losing share in?
Richpanel: AI Customer Support's share movement is mixed this month — gaining in some groups, holding or slipping in others. Use the "Market Share Changes" sub-tab to find both the climbers and the decliners ordered by movement size.
3. How is Richpanel: AI Customer Support's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Richpanel: AI Customer Support hold market share?
Richpanel: AI Customer Support appears in 15 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Richpanel: AI Customer Support's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Significant share changes typically take 2–4 weeks to manifest because the underlying review base moves slowly; switch the chart's granularity to Weekly to spot inflection points within the noise.
