Animals Matter - Website Rescues
Animals Matter came to me looking to see how they could improve their Shopify store. However, their goal wasn’t focused on increasing sales nor on increasing conversion rates. Instead, they needed help with reducing the number of customer service phone calls. It was important to ensure the content on the site answered the questions their customers most often asked.
Project details
- Industry
- Pet care
- Partner
- Ilana Davis LLC
What was delivered
- Review of how the Shopify store could be improved
- Site content that answers customers' most frequent questions
Inside the project
A pet brand that wanted fewer phone calls
Animals Matter sells products for pets, including beds, treats, car and travel items, and stairs and ramps. The brand came to Ilana Davis LLC to find out how its Shopify store could be improved. The goal was not more sales or a higher conversion rate. Animals Matter wanted fewer customer service phone calls.
Site content built around customers' most common questions
To bring calls down, the store's content had to answer the questions Animals Matter customers asked most often.
About the partner
Ilana Davis LLC is based in Henderson, United States, and works in English.
Frequently asked questions
Who worked on the Animals Matter Shopify store?
Ilana Davis LLC worked with Animals Matter to improve its Shopify store, with a focus on the site's content.
What was the goal of the Animals Matter Shopify project?
Ilana Davis LLC says the goal was to reduce customer service phone calls, not to increase sales or conversion rates. To do that, the site content had to answer the questions customers asked most often.
How much does Ilana Davis LLC charge for Shopify work?
Ilana Davis LLC lists its Shopify services as "Starting from $5000".
Some sections on this page were written by ShopDigest AI from Ilana Davis LLC’s description and project images.
