AR Technology Intergration to Kookmin Bank (South Korea)
We helped Kookmin Bank to integrating AR technology to enhance customer experience, reduce waiting times at service counters, and improve the quality of staff training. End-users only need to scan a QR code to access the AR web. Information will be presented through a 3D virtual character to explain to end-users in a friendly manner and optimize on-site human resources.
Project details
- Industry
- Services
- Partner
- 2B I/O · 5 from 3 reviews · Shopify partner since 2019
What was delivered
- AR web accessed by scanning a QR code
- 3D virtual character that presents information to end-users
Inside the project
A QR-code AR web with a 3D guide for Kookmin Bank
Kookmin Bank customers only need to scan a QR code to open the AR web. Inside it, a 3D virtual character presents information and explains it to end-users in what 2B I/O describes as a friendly manner.
Project goals: shorter counter waits and better staff training
According to 2B I/O, the bank brought in AR technology to improve customer experience, reduce waiting times at service counters and raise the quality of staff training. Presenting information through the virtual character was also meant to make better use of on-site human resources. No measured results are reported for the project.
About the partner
2B I/O is a Select-tier Shopify Partner based in Hanoi, Vietnam, and a partner since 2019, with a 5 rating from 3 reviews. It serves clients in Vietnam, the United States, South Korea, Japan, Germany and the Netherlands, working in English, Japanese, Vietnamese and Korean.
Frequently asked questions
Who integrated AR technology for Kookmin Bank in South Korea?
2B I/O, a Shopify Partner based in Hanoi, Vietnam, helped Kookmin Bank integrate AR technology to improve customer experience, cut waiting times at service counters and improve staff training.
How does Kookmin Bank's AR web experience work?
End-users scan a QR code to open the AR web, where a 3D virtual character presents and explains information to them, according to 2B I/O.
Where is 2B I/O based and which languages does it work in?
2B I/O is based in Hanoi, Vietnam, and works in English, Japanese, Vietnamese and Korean.
Some sections on this page were written by ShopDigest AI from 2B I/O’s description and project images.
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