Chatway Live Chat & Ai Chatbot — Market Share Across Shopify App Store Groups
Chatway Live Chat & AI Chatbot's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
| Keyword chat support | 6.92%0.19 | Declining |
| Category Helpdesk Store management > Support > Helpdesk | 3.75%0.19 | Declining |
| Keyword Send transcript | 1.11%3.89 | Declining |
| Keyword customer service | 0.94%1.44 | Declining |
| Category Chat Store management > Support > Chat | 0.90%0.07 | Declining |
| Keyword live chat | 0.72%0.04 | Declining |
| Category Support Store management > Support | 0.65%0.06 | Declining |
| Keyword tidio live chat | 0.50%0.25 | Declining |
| Keyword facebook messenger | 0.35%0.94 | Declining |
| Keyword Feedback surveys | 0.34%4.41 | Declining |
Showing 1-10 out of 29
Key Insights:
- Chatway Live Chat & AI Chatbot captures 6.9% of installs in chat support — its strongest position among the 10 Shopify groups shown (29 groups in total).
- Over the past 30 days, 10 lost share — net downward pressure.
- Feedback surveys saw the sharpest contraction (-4.41pp) — worth checking whether the dip is short-term or sustained.
Chatway Live Chat & Ai Chatbot — Market Share Trend Across Top Groups
Monthly market share trajectory for Chatway Live Chat & AI Chatbot across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Keyword Chat Support | 21.27% | 24.18%3 | 10.07%14 | 8.69%1 | 7.95%1 | 6.96%1 |
| Category Helpdesk | 4.00% | 4.21%0 | 3.97%0 | 3.99%0 | 4.06%0 | 3.80%0 |
| Keyword Send Transcript | 1.74% | 2.11%0 | 2.87%1 | 8.36%5 | 5.16%3 | 1.15%4 |
| Keyword Customer Service | 1.08% | 0.74%0 | 2.09%1 | 2.54%0 | 0.55%2 | 0.94%0 |
| Category Chat | 1.13% | 1.17%0 | 1.05%0 | 1.03%0 | 1.00%0 | 0.92%0 |
Key Insights:
- Across the 5 plotted groups, Chatway Live Chat & AI Chatbot expanded share in 0 and contracted in 5.
Top Categories Chatway Live Chat & Ai Chatbot Ranks In on Shopify
- Keyword chat support — Holds 6.9% market share in this keyword (-0.19pp this month) — slipping in this keyword.
- Category Helpdesk — Holds 3.8% market share in this category (-0.19pp this month) — slipping in this category.
- Keyword Send transcript — Holds 1.1% market share in this keyword (-3.89pp this month) — slipping in this keyword.
- Keyword customer service — Holds 0.9% market share in this keyword (-1.44pp this month) — slipping in this keyword.
- Category Chat — Holds 0.9% market share in this category (-0.07pp this month) — slipping in this category.
Chatway Live Chat & Ai Chatbot on Shopify — Market Share FAQs
1. Where does Chatway Live Chat & AI Chatbot have the most market share on Shopify?
Chatway Live Chat & AI Chatbot captures the largest share of installs in chat support — 6.9% of the group's tracked install base, followed by 3.8% in Helpdesk and 1.1% in Send transcript. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Chatway Live Chat & AI Chatbot gaining or losing share in?
Chatway Live Chat & AI Chatbot is contracting in more groups than it's expanding. Feedback surveys saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is Chatway Live Chat & AI Chatbot's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Chatway Live Chat & AI Chatbot hold market share?
Chatway Live Chat & AI Chatbot appears in 29 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Chatway Live Chat & AI Chatbot's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Chatway Live Chat & AI Chatbot is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
