Feedback Surveys Shopify Apps – Analytics & Insights
(Updated September 2026) Track the top feedback surveys Shopify apps with live rankings, market share, geography, and review data — updated weekly from the Shopify App Store. This keyword page shows where each app stands today and how its position has shifted over time.
Top Feedback Surveys Shopify Apps Ranked Today
Top 10 feedback surveys Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market Share | Reviews |
|---|---|---|---|
 Zipchat AI Chatbot & Live Chat | 1 2 | 39.59% 25.66 | 194 11 |
 Commslayer: AI Helpdesk & Chat | 2 | 36.17% 18.99 | 226 13 |
 Redo | 3 2 | 0.00% | 0 0 |
 Chatway Live Chat & AI Chatbot | 4 | 5.10% 0.79 | 283 8 |
 Tidio: AI Chatbot & Live Chat | 5 | 17.71% 5.92 | 1,342 11 |
 DC: WhatsApp Marketing + API | 6 1 | 1.11% 0.11 | 223 1 |
 QuickCEP: AI Support Agent | 7 1 | 0.00% | 56 0 |
 eDesk ‑ AI, Helpdesk & Chat | 8 | 0.08% 0.01 | 32 0 |
 Willdesk: Live Chat&AI Chatbot | 9 | 0.11% 0.05 | 387 0 |
 Re:amaze AI Helpdesk & Chat | 10 1 | 0.05% 0.01 | 180 0 |
Key Insights:
- Zipchat AI Chatbot & Live Chat commands 39.6% market share, 3.4pp ahead of Commslayer: AI Helpdesk & Chat — a competitive feedback surveys category.
- In the last 30 days, 3 apps climbed and 2 dropped in ranking among the top 10 tracked feedback surveys apps.
- Commslayer: AI Helpdesk & Chat added the most new reviews this month (+13) — strong adoption momentum.
Live Ranking and Market Share Trends for Feedback Surveys Shopify Apps
Monthly ranking and market share trends for the top 5 feedback surveys Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Zipchat AI Chatbot & Live Chat | — | — | #4 | #31 | #3 | #12 |
| Commslayer: AI Helpdesk & Chat | — | #2 | #11 | #21 | #2 | #2 |
| Redo | — | #3 | #21 | #11 | #1 | #32 |
| Chatway Live Chat & AI Chatbot | — | #4 | #51 | #5 | #41 | #4 |
| Tidio: AI Chatbot & Live Chat | — | #1 | #32 | #41 | #51 | #5 |
Key Insights:
- Zipchat AI Chatbot & Live Chat's ranking improved from #4 to #1 over the charted period.
- 1 of 5 top feedback surveys apps improved their position; 1 declined — a mixed picture.
- Zipchat AI Chatbot & Live Chat's market share is 39.6% — gaining +33.6pp since the start of the chart.
Feedback Surveys Shopify Apps — Market Share by Country
Top 5 countries driving installs for feedback surveys Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market Share | Change |
|---|---|---|
 United States | 30.9% | 6.34 |
 Italy | 11.8% | 6.23 |
 United Kingdom | 7.2% | 1.83 |
 Netherlands | 6.5% | 0.34 |
 Canada | 4.2% | 0.15 |
Key Insights:
- United States accounts for 30.9% of feedback surveys app installs — the single largest market.
- Top 3 markets (United States, Italy, United Kingdom) collectively cover 50.0% of all tracked feedback surveys installs — moderately concentrated demand.
- Italy is the fastest-growing market this month (+6.2pp) — emerging demand worth watching.
Fastest to 1,000 Reviews — Feedback Surveys Shopify Apps
Race-style view of how the top 4 feedback surveys Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Tidio: AI Chatbot & Live Chat | 130 | 1,256 |
| Chatway Live Chat & AI Chatbot | Not yet reached | 265 |
| Commslayer: AI Helpdesk & Chat | Not yet reached | 199 |
| Zipchat AI Chatbot & Live Chat | Not yet reached | 163 |
Key Insights:
- Tidio: AI Chatbot & Live Chat reached 1,000 reviews fastest — in 130 months since launch.
- 3 of the top 4 feedback surveys apps haven't yet crossed 1,000 reviews — Chatway Live Chat & AI Chatbot is closest at 265 cumulative.
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Top Feedback Surveys Shopify Apps Ranked by Position
Zipchat AI Chatbot & Live Chat holds the top spot for feedback surveys with 39.6% market share, but the gap to challengers is closing, 3.4pp ahead of Commslayer: AI Helpdesk & Chat (36.2%). Redo sits at #3 with 0 share, rounding out the top tier. Together, the top 3 apps absorb 75.8% of all feedback surveys installs — a highly concentrated landscape with limited room for new entrants. Zipchat AI Chatbot & Live Chat is the standout mover this month, climbing 2 positions — a momentum signal worth tracking.
Zipchat AI Chatbot & Live Chat (39.6%) and Commslayer: AI Helpdesk & Chat (36.2%) sit close at the top of feedback surveys apps, and Zipchat AI Chatbot & Live Chat climbed 2 positions this month. Current rank is a thin signal in this kind of mover-heavy category — recent climbers often have stronger 6-month trajectory than today's leader.
Live Ranking and Market Share Trends Across Feedback Surveys Shopify Apps
Zipchat AI Chatbot & Live Chat climbed from #4 (Jun 2026) to #1 (Sep 2026) — a 3-position gain among feedback surveys apps over the charted window. Among the top 5 plotted feedback surveys apps, 1 improved and 1 declined — rankings reshuffled without a single category-wide direction. Zipchat AI Chatbot & Live Chat's share expanded +33.6pp from 6.0% (Jun 2026) to 39.6% (Sep 2026) — a sustained widening of the gap against other feedback surveys apps over this window.
A 3-position move for the leader over the charted feedback surveys window is large enough to reflect real merchant adoption shifts, not just App Store noise — Zipchat AI Chatbot & Live Chat's climb as of Sep 2026 is the strongest trajectory signal in this chart.
Review Growth Velocity in Feedback Surveys — Which Apps Grew Fastest
Tidio: AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews, reaching the milestone in 130 months since launch. The remaining 3 feedback surveys apps tracked here are still building toward 1,000 — current cumulative review counts give the clearest picture of where each one stands today.
3 apps on this chart haven't yet crossed 1,000 reviews: Chatway Live Chat & AI Chatbot at 265, Commslayer: AI Helpdesk & Chat at 199, Zipchat AI Chatbot & Live Chat at 163 cumulative reviews. Chatway Live Chat & AI Chatbot is closest to the milestone — its current count puts it roughly 27% of the way to 1,000.
Tidio: AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews so far — a useful signal for merchants that one app has already proved sustained adoption while the others remain in the "promising but unproven" tier of the feedback surveys category.
Top 5 Apps in Feedback Surveys
- Zipchat AI Chatbot & Live Chat — Tops the feedback surveys rankings with 39.6% market share and 5.0★.
- Commslayer: AI Helpdesk & Chat — Ranks #2 for feedback surveys with 36.2% market share and 4.9★.
- Redo — Currently ranked #3 with 0 market share and 5.0★.
- Chatway Live Chat & AI Chatbot — Ranks #4 for feedback surveys with 5.1% market share and 4.9★.
- Tidio: AI Chatbot & Live Chat — Ranks #5 for feedback surveys with 17.7% market share and 4.8★.
Feedback Surveys Shopify Apps — Frequently Asked Questions
1. What is the best feedback surveys app on Shopify?
Zipchat AI Chatbot & Live Chat ranks #1 for feedback surveys apps with 39.6% market share, but the category is competitive — Commslayer: AI Helpdesk & Chat is close behind at 36.2%, so the best fit depends on your store's specific needs.
2. Which feedback surveys app has the highest market share on Shopify?
Zipchat AI Chatbot & Live Chat holds the highest market share among feedback surveys apps at 39.6% (+25.66pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many feedback surveys apps are tracked on Shopify?
ShopDigest tracks 96 feedback surveys apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which feedback surveys app is growing the fastest on Shopify?
Zipchat AI Chatbot & Live Chat has shown the strongest ranking momentum, climbing 2 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are feedback surveys apps most popular on Shopify?
United States has the highest concentration of feedback surveys app installs at 30.9%, followed by Italy at 11.8%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for feedback surveys on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
7. Which feedback surveys app reached 1,000 reviews fastest on Shopify?
Tidio: AI Chatbot & Live Chat hit 1,000 reviews in 130 months since launch — the fastest review ramp among tracked feedback surveys Shopify apps. See the Review Champions chart above for the full race.
