Re:amaze AI Helpdesk & Chat Shopify App
by ReamazeBoost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM. Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.
4.3
(225)
Pädiko Akademie, Germany
The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.
Install in your Shopify Store
Re:amaze AI Helpdesk & Chat Charts
Track Re:amaze AI Helpdesk & Chat's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Re:amaze AI Helpdesk & Chat
Pros
Multi-Channel Integration: Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
Workflow Automation: Streamlines customer service with automated workflows, intents, and response templates.
Exceptional Customer Support: Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
Seamless Shopify Integration: Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
Cons
Limited Reporting Features: Some users find the reporting tools restrictive and request more advanced analytics.
Occasional Bugs: Minor issues reported, particularly with older devices or specific integrations.
Screenshots
About the App
Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.
- Unified Communication: Combine email, social media, text messages, and voice chats from all stores in one inbox.
- Shopify Order Management: Handle, change, and make Shopify orders right in customer service and chats.
- AI Applications: Use AI to construct responses, create FAQ content, develop chatbots, and summarize information.
- Automated task optimization: Use data and rules to automatically handle frequent tasks and patterns, hence saving time.
- Engaging Customer Notifications: Surveys for customer satisfaction, updates on status, and alerts to maintain customer interaction.
Keywords
Key Features
- Unify email, social, SMS, and voice conversations in a single inbox for streamlined support.
- Manage and modify Shopify orders directly within customer chats for faster resolution.
- Generate AI-powered replies, chatbots, and FAQ articles to enhance support efficiency.
Pricing
Re:amaze AI Helpdesk & Chat Pricing Plans
Re:amaze Basic
$29/month
Unlimited Email Inboxes
Social Integrations
Live Chat and Chatbots (unlimited)
5 AI Agent resolutions per user/mo
Trainable AI Intents
Re:amaze Pro
$49/month
Basic Features +
Multi-Store
SMS and VOIP Integrations
Live View
Advanced Reports
Re:amaze Starter
$59/month
Re:amaze Plus
$69/month
Basic + Pro +
Staff Reports, Roles, Shifts, Days Off
Departments
Satisfaction Surveys
FAQ History
Not sure which plan to pick? Discuss Re:amaze Basic or Re:amaze Pro plans with us, learn about custom pricing, or get a demo.
Here's an overview of Re:amaze AI Helpdesk & Chat costs for each of the plan(s):
The app offers 4 paid plan(s). The paid plan(s) offered by Re:amaze AI Helpdesk & Chat: (Re:amaze Basic, Re:amaze Pro, Re:amaze Starter, Re:amaze Plus).
The details of the plan(s) are outlined below:
Re:amaze Basic: The Re:amaze Basic plan costs $29 and comes with a 14-day free trial period. The plan offers a host of features, including Unlimited Email Inboxes, Social Integrations, Live Chat and Chatbots (unlimited), 5 AI Agent resolutions per user/mo, Trainable AI Intents, Workflows and Macros, FAQ, 1K Free Push Notifications.
Re:amaze Pro: The Re:amaze Pro plan costs $49 and comes with a 14-day free trial period. The plan offers a host of features, including Basic Features +, Multi-Store, SMS and VOIP Integrations, Live View, Advanced Reports, Custom Domains, Status Page, 10 AI Agent resolutions per user/mo.
Re:amaze Starter: The Re:amaze Starter plan costs $59 and comes with a 14-day free trial period. The plan offers a host of features, including all app features.
Re:amaze Plus: The Re:amaze Plus plan costs $69 and comes with a 14-day free trial period. The plan offers a host of features, including Basic + Pro +, Staff Reports, Roles, Shifts, Days Off, Departments, Satisfaction Surveys, FAQ History, Co-Browse, 2K Free Push Notifications, 20 AI Agent resolutions per user/mo.
Re:amaze AI Helpdesk & Chat Price Summary
| Pricing summary | From $29/month. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of Paid Plan(s) | $29, $49, $59, $69 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Re:amaze AI Helpdesk & Chat app pricing plans, see the official website.
Re:amaze AI Helpdesk & Chat Shopify App Discounts
If you are looking for discounts on Re:amaze AI Helpdesk & Chat app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Reamaze to secure better deals on the Re:amaze AI Helpdesk & Chat app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Re:amaze AI Helpdesk & Chat
“The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.”
“We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource and so helpful when we have needed more information. A great platform! Thank you!”
“Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running. ”
Trusted By
Trusted by the best Shopify stores
Pädiko Akademie
Germany
Eversio Wellness
Canada
lojobands
United States
Nguyen Coffee Supply
United States
Elia Boutique
United Kingdom
Build Influenti
Pakistan
Nordic ProStore
Finland
WildRoots Gear
United States
Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM.
Unified customer support
Handle all customer support inquiries from email, live chat, social media, SMS, and VOIP for all your stores in one spot.
Increase sales and interaction
Set up automatic website messages, push notifications, and chatbots to assist, engage, and sell to customers on your online store.
Automate team activities and routine tasks
Quickly access customers' Shopify data. Manage orders, returns, refunds, and cancellations directly in chat. Use Shopify macros to automate responses.
Comparison
Top Re:amaze AI Helpdesk & Chat Alternatives Detailed Comparison
The table below highlights the crucial differences between Re:amaze AI Helpdesk & Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.3(143 reviews) | 4.9(54 reviews) | |
| Developed by | Reamaze | QuickCEP | |
| Launch Date | 4/1/2014 | 1/5/2022 | |
| Pricing | $29/month, $49/month, $59/month, $69/month | Free, $99/month, $199/month, $899/month | |
| Objective | Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions. | Expand your business using Chatbots and Marketing Automation. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM. | QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. | |
| Features List |
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| Highlights |
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| |
| User Reviews and Ratings | |||
| Recommended % | 90.0% | 98.2% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | Yes, for 14 day(s) | No | |
| Technical Information | |||
| Rating | 4.3 | 4.9 | |
| Total Reviews | 225 | 81 | |
| Launch Date | 4/1/2014 | 1/5/2022 | |
| SD Points | 24 | N/A | |
More Details About Re:amaze AI Helpdesk & Chat
Product Description
Re:amaze is a platform that aids in business growth by enhancing customer engagement through AI chatbots and live chat options. It has a unified helpdesk and CRM that map interactions from all sources to sales related metrics, along with AI-supported automations and content generation for efficient team responses.
AI Summary
The app is a comprehensive customer support and CRM solution designed for Shopify stores, offering multi-channel communication management across email, live chat, social media, and messaging platforms. Its strengths include seamless Shopify integration, enabling order lookups and real-time customer data access, along with robust automation tools like workflows, chatbots, and intent-based responses. The platform consolidates support inquiries into a unified dashboard, supports multiple brands or stores under one account, and includes features such as customizable FAQs, satisfaction ratings, and reporting. Customer support is frequently highlighted as responsive and knowledgeable, with onboarding assistance and tutorials available. However, some limitations include restricted reporting capabilities, occasional gaps in social media channel coverage (e.g., Pinterest and YouTube), and a learning curve for advanced features. While praised for its value, pricing may be a concern for smaller businesses, and rare criticisms mention occasional technical issues or unmet customization expectations. Overall, the app is positioned as a powerful, scalable tool for streamlining customer service operations.
Support
For any questions, concerns, or assistance with Re:amaze AI Helpdesk & Chat, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Re:amaze AI Helpdesk & Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Re:amaze AI Helpdesk & Chat Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Re:amaze AI Helpdesk & Chat seamlessly integrates are given below:
Developer
Looking to install Re:amaze AI Helpdesk & Chat app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Re:amaze AI Helpdesk & Chat Q&A
How does the app improve customer support?
It centralizes email, chat, social media, and SMS into one inbox with AI-powered replies, automation, and CRM tools to resolve queries faster and boost satisfaction.
Can I manage Shopify orders in chats?
Yes, you can create, modify, or process orders, returns, and refunds directly within customer chats, streamlining support and sales workflows.
Does it automate repetitive tasks?
The app uses AI and rules to auto-generate replies, assign tickets, and handle common tasks, saving time for support teams.
Is it suitable for multi-store businesses?
Yes, higher-tier plans unify support across multiple stores, with shared inboxes, analytics, and cross-store order management.
How does AI enhance live chat?
AI crafts responses, recommends products, summarizes conversations, and builds chatbots to engage shoppers 24/7, increasing conversions.
Can I send push notifications?
Yes, automate alerts for order updates, promotions, or surveys to keep customers engaged without manual effort.
Does it integrate with social media?
It combines messages from Facebook, Instagram, Twitter, and more into one inbox for seamless omnichannel support.
Are customer insights provided?
Analytics track chat performance, satisfaction scores, and revenue-linked conversations to optimize support strategies.
Is there multilingual support?
Real-time translation and multi-language chatbots help serve global customers in their preferred language.
What’s included in the Basic plan?
It covers live chat, AI chatbots, email/social integrations, and basic automation for small businesses at $29/month.
Customer Reviews
Re:amaze AI Helpdesk & Chat has an overall rating of 4.6 stars from a total of 225 reviews on the Shopify app store. Of these, 204 (90.7%) are positive, 3 (1.3%) are neutral, and 18 (8.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.
We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource and so helpful when we have needed more information. A great platform! Thank you!
Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.
AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.
Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Re:amaze AI Helpdesk & Chat on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Re:amaze AI Helpdesk & Chat FAQ's
How do I install the Re:amaze AI Helpdesk & Chat Shopify app?
To install Re:amaze AI Helpdesk & Chat app on your Shopify store, click on the Re:amaze AI Helpdesk & Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Re:amaze AI Helpdesk & Chat on your Shopify store, then contact us now.
What are the key features of Re:amaze AI Helpdesk & Chat?
The key features offered by Re:amaze AI Helpdesk & Chat to Shopify store owners are:
- ✅Unify email, social, SMS, voice conversations for all stores in a single inbox
- ✅Manage, modify, and create Shopify orders directly in customer support and chats
- ✅Use AI to write replies, build chatbots, summarize, and create FAQ articles
- ✅Automate common tasks and patterns with data and rules to save time
- ✅Satisfaction surveys, status pages, push notifications to keep customers engaged
Does Re:amaze AI Helpdesk & Chat integrate with other Shopify apps or tools?
Yes, Re:amaze AI Helpdesk & Chat seamlessly integrates with other Shopify apps or tools, such as Combine email, social media, text messages, and voice chats from all stores in one inbox., Handle, change, and make Shopify orders right in customer service and chats., Use AI to construct responses, create FAQ content, develop chatbots, and summarize information..
Is there a free trial available for Re:amaze AI Helpdesk & Chat?
Yes, Re:amaze AI Helpdesk & Chat offers 14 days free trial on all its paid plans.
What are the pricing plans for Re:amaze AI Helpdesk & Chat?
The app offers 4 paid plans, which cost $29/month, $49/month, $59/month, $69/month. The paid plans also come with a 14-day free trial period.
How does billing work for Re:amaze AI Helpdesk & Chat?
Re:amaze AI Helpdesk & Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Re:amaze AI Helpdesk & Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Re:amaze AI Helpdesk & Chat offer customer support? How can I get assistance?
Yes, Re:amaze AI Helpdesk & Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Re:amaze AI Helpdesk & Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Re:amaze AI Helpdesk & Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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