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Re:amaze AI Helpdesk & Chat Shopify App by Reamaze

Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM. Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.

4.6 181 reviewsPaid from $29/month

Install in your Shopify store We pass your name, email and store domain to the Reamaze team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Re:amaze AI Helpdesk & Chat

Pros
  • Multi-Channel Integration: Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
  • Workflow Automation: Streamlines customer service with automated workflows, intents, and response templates.
  • Exceptional Customer Support: Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
  • Seamless Shopify Integration: Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
Cons
  • Limited Reporting Features: Some users find the reporting tools restrictive and request more advanced analytics.
  • Occasional Bugs: Minor issues reported, particularly with older devices or specific integrations.

Screenshots

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Re:amaze AI Helpdesk & Chat Shopify app screenshot 12

About the app

Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.

  • Unified Communication: Combine email, social media, text messages, and voice chats from all stores in one inbox.
  • Shopify Order Management: Handle, change, and make Shopify orders right in customer service and chats.
  • AI Applications: Use AI to construct responses, create FAQ content, develop chatbots, and summarize information.
  • Automated task optimization: Use data and rules to automatically handle frequent tasks and patterns, hence saving time.
  • Engaging Customer Notifications: Surveys for customer satisfaction, updates on status, and alerts to maintain customer interaction.

Install in your Shopify store We pass your name, email and store domain to the Reamaze team so they can help install and configure the app on your store.

Keywords

AI customer support Shopify appslive chat helpdesk Shopify appsShopify CRM integration appsAI chatbot Shopify appsautomated customer replies Shopify appsunified inbox Shopify appsShopify order management appsAI FAQ generator Shopify appscustomer satisfaction surveys Shopify appspush notifications Shopify appsstatus pages Shopify appsautomate support tasks Shopify appsconvert customers Shopify appsretain customers Shopify appsAI helpdesk Shopify apps

Key features

  • Unify email, social, SMS, and voice conversations in a single inbox for streamlined support.
  • Manage and modify Shopify orders directly within customer chats for faster resolution.
  • Generate AI-powered replies, chatbots, and FAQ articles to enhance support efficiency.

Pricing

Re:amaze AI Helpdesk & Chat pricing plans

Re:amaze Basic
$29 /month
  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots (unlimited)
  • 5 AI Agent resolutions per user/mo
  • Trainable AI Intents
Re:amaze Pro
$49 /month
  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
Re:amaze Starter
$59 /month
Re:amaze Plus
$69 /month
  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History

Not sure which plan to pick? Discuss Re:amaze Basic or Re:amaze Pro plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Re:amaze AI Helpdesk & Chat costs for each of the plan(s)

The app has 4 pricing plans: 0 free and 4 paid. The paid plans offered by Re:amaze AI Helpdesk & Chat are Re:amaze Basic, Re:amaze Pro, Re:amaze Starter, Re:amaze Plus.

The details of the plans are outlined below.

  • Re:amaze Basic: the Re:amaze Basic plan costs $29 and comes with a 14-day free trial period. The plan offers a host of features, including Unlimited Email Inboxes, Social Integrations, Live Chat and Chatbots (unlimited), 5 AI Agent resolutions per user/mo, Trainable AI Intents, Workflows and Macros, FAQ, 1K Free Push Notifications.
  • Re:amaze Pro: the Re:amaze Pro plan costs $49 and comes with a 14-day free trial period. The plan offers a host of features, including Basic Features +, Multi-Store, SMS and VOIP Integrations, Live View, Advanced Reports, Custom Domains, Status Page, 10 AI Agent resolutions per user/mo.
  • Re:amaze Starter: the Re:amaze Starter plan costs $59 and comes with a 14-day free trial period.
  • Re:amaze Plus: the Re:amaze Plus plan costs $69 and comes with a 14-day free trial period. The plan offers a host of features, including Basic + Pro +, Staff Reports, Roles, Shifts, Days Off, Departments, Satisfaction Surveys, FAQ History, Co-Browse, 2K Free Push Notifications, 20 AI Agent resolutions per user/mo.

Re:amaze AI Helpdesk & Chat price summary

Pricing summaryFrom $29/month. Free trial available.
Total pricing plan(s)4
Number of free plan(s)0
Number of paid plan(s)4
Cost of paid plan(s)$29, $49, $59, $69
Free trial availableYes, for 14 day(s)

For further information regarding Re:amaze AI Helpdesk & Chat pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the Reamaze team so they can help install and configure the app on your store.

Comparison

Top Re:amaze AI Helpdesk & Chat alternatives — detailed comparison

The table below highlights the crucial differences between Re:amaze AI Helpdesk & Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Re:amaze AI Helpdesk & ChatInstall
Tidio: AI Chatbot & Live ChatInstall
Gorgias: AI, Helpdesk & ChatInstall
Add app
General information
Ratings4.4 ★ (181 reviews)4.8 ★ (1,357 reviews)4.3 ★ (704 reviews)
Developed byReamazeTIDIO LLCGorgias Inc.
Launch date1 April 201414 July 20141 March 2017
Pricing$29/month, $49/month, $59/month, $69/monthFree, $29/month, $29/month, $39/month$10/month, $60/month, $360/month, $900/month
ObjectiveCustomer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.Live chat is enhanced with chatbots for superior customer support.Better customer satisfaction. Simpler processes. Quick profit increase.
CategoriesChat, HelpdeskChat, HelpdeskChat, Helpdesk
Key features & highlights
PurposeBoost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM.Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list
  • Unify email, social, SMS, and voice conversations in a single inbox for streamlined support.
  • Manage and modify Shopify orders directly within customer chats for faster resolution.
  • Generate AI-powered replies, chatbots, and FAQ articles to enhance support efficiency.
  • Engage customers in real-time with live chat and video support.
  • Automate responses and sales with customizable AI chatbot flows.
  • Resolve up to 70% of customer queries instantly using Lyro AI.
  • Unify emails, chats, calls, and social messages in one organized feed.
  • Access complete customer order and conversation history before responding.
  • Manage Shopify orders directly without leaving the support interface.
Highlights
  • Based in United States
  • Based in South Africa
—
User reviews and ratings
Recommended90.1%93.5%87.0%
Pros
  • Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
  • Streamlines customer service with automated workflows, intents, and response templates.
  • Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
  • Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
  • Intuitive design and easy navigation, appreciated by both casual and power users.
  • Includes chatbots, live visitor tracking, customizable FAQs, and multi-brand management.
  • Competitive pricing models, especially for small businesses, with flexible user-based plans.
  • Clear and helpful onboarding, including tutorials and one-on-one support sessions.
  • Reduces manual errors and saves significant time in managing customer interactions.
  • Customers frequently highlight improved satisfaction and efficiency after switching to the app.
  • Consistently praised for being responsive, helpful, and friendly.
  • Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
  • Users appreciate the seamless communication with customers, boosting engagement and sales.
  • Offers flexible features for personalizing chat widgets and workflows.
  • Many users reported increased sales and improved customer interactions.
  • The free version is noted for being feature-rich and valuable for small businesses.
  • Works well with platforms like Shopify and email services.
  • Users value the mobile app for managing chats on the go.
  • Automates responses and reduces support workload effectively.
  • Runs smoothly with minimal technical issues.
  • The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
  • Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
  • Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
  • Many reviews commend the responsive, helpful, and knowledgeable support team.
  • The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
  • Small teams benefit from the collaborative tools, making ticket management and communication smoother.
  • Users value the frequent and purposeful updates, often referencing the public roadmap.
  • The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
  • The app consolidates communication from email, chat, social media, and calls into one platform.
  • Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
  • Some users find the reporting tools restrictive and request more advanced analytics.
  • Minor issues reported, particularly with older devices or specific integrations.
  • New AI features like shopping assistance bots sometimes fail to handle basic queries effectively.
  • A small subset of users found certain customization options difficult to implement.
  • Complaints about unclear or misleading pricing tiers and hidden costs.
  • Some users expressed frustration over essential features being paywalled.
  • Occasional reports of bugs, especially post-updates or on older devices.
  • Difficulty configuring chatbots and automation without assistance.
  • Negative feedback on aggressive upgrade prompts and misleading notifications.
  • Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
  • The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
  • Lower-tier plans may lack live onboarding or priority support, leading to frustration.
  • Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
  • Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
  • Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
  • Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans444
Free planNot availableAvailableNot available
Free trialYes, for 14 day(s)Yes, for 7 day(s)Yes, for 7 day(s)
Technical information
Rating4.4 ★4.8 ★4.3 ★
Total reviews1811,364706
Launch date1 April 201414 July 20141 March 2017

More details about Re:amaze AI Helpdesk & Chat

Product description

Re:amaze is a platform that aids in business growth by enhancing customer engagement through AI chatbots and live chat options. It has a unified helpdesk and CRM that map interactions from all sources to sales related metrics, along with AI-supported automations and content generation for efficient team responses.

AI summary

The app is a comprehensive customer support and CRM solution designed for Shopify stores, offering multi-channel communication management across email, live chat, social media, and messaging platforms. Its strengths include seamless Shopify integration, enabling order lookups and real-time customer data access, along with robust automation tools like workflows, chatbots, and intent-based responses. The platform consolidates support inquiries into a unified dashboard, supports multiple brands or stores under one account, and includes features such as customizable FAQs, satisfaction ratings, and reporting. Customer support is frequently highlighted as responsive and knowledgeable, with onboarding assistance and tutorials available. However, some limitations include restricted reporting capabilities, occasional gaps in social media channel coverage (e.g., Pinterest and YouTube), and a learning curve for advanced features. While praised for its value, pricing may be a concern for smaller businesses, and rare criticisms mention occasional technical issues or unmet customization expectations. Overall, the app is positioned as a powerful, scalable tool for streamlining customer service operations.

Support

For any questions, concerns, or assistance with Re:amaze AI Helpdesk & Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Re:amaze AI Helpdesk & Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the Re:amaze AI Helpdesk & Chat are available in various languages on the Shopify app store, including English.

Re:amaze AI Helpdesk & Chat support information in a nutshell
Support emailsupport@reamaze.com
Contact number(s)Not available
FAQ pageFAQ details
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that Re:amaze AI Helpdesk & Chat seamlessly integrates with are given below.

Checkout+20 IntegrationsKlaviyoLoop ReturnsRingCentralShipstationYotpo
Developer
NameReamaze
ProfileSee all apps by Reamaze
WebsiteView developer profile
Address2155 East Warner Road, Tempe, AZ, 85284

Installation

How to install Re:amaze AI Helpdesk & Chat on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Reamaze team.

2

The developer gets in touch

Reamaze contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.6
★★★★★
181 total reviews
5158
45
33
24
111

Re:amaze AI Helpdesk & Chat has an overall rating of 4.6 stars from a total of 181 reviews on the Shopify app store. Of these, 163 (90.1%) are positive, 3 (1.7%) are neutral, and 15 (8.3%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Pädiko Akademiefrom Germany · 17 July 2026

The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.

★★★★★Eversio Wellnessfrom Canada · 9 June 2026

We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource and so helpful when we have needed more information. A great platform! Thank you!

★★★★★lojobandsfrom United States · 7 May 2026

Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.

★★★★★Nguyen Coffee Supplyfrom United States · 27 April 2026

AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.

★★★★★Elia Boutiquefrom United Kingdom · 9 September 2025

Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.

Install in your Shopify store We pass your name, email and store domain to the Reamaze team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#2
thank-you-order-status-chat
Total reviews
181
No change vs 30 days ago
Average rating
4.6 ★
0.00 vs 30 days ago
Top market
US
51.3% of installs

Category & keyword rankings

Position and market share today

Collectionthank-you-order-status-chat#27.0% ▼0.9
Collection#30.4% ▼0.0
KeywordAutomation tasks#40.0% ▼0.0
KeywordVideo calls#50.2% ▲0.2

Reviews trend

Cumulative reviews · last 6 months

178 → 181 reviews · rating steady at 4.6★
Ranks #2 in 1 of 10 App Store groups tracked.Open full charts →

Re:amaze AI Helpdesk & Chat FAQs

How do I install the Re:amaze AI Helpdesk & Chat Shopify app?
To install Re:amaze AI Helpdesk & Chat on your Shopify store, click on the Re:amaze AI Helpdesk & Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Re:amaze AI Helpdesk & Chat on your Shopify store, then contact us now.
What are the key features of Re:amaze AI Helpdesk & Chat?

The key features offered by Re:amaze AI Helpdesk & Chat to Shopify store owners are:

  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to write replies, build chatbots, summarize, and create FAQ articles
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged
Does Re:amaze AI Helpdesk & Chat integrate with other Shopify apps or tools?

Yes, Re:amaze AI Helpdesk & Chat seamlessly integrates with other Shopify apps or tools, such as Combine email, social media, text messages, and voice chats from all stores in one inbox., Handle, change, and make Shopify orders right in customer service and chats., Use AI to construct responses, create FAQ content, develop chatbots, and summarize information..

Is there a free trial available for Re:amaze AI Helpdesk & Chat?

Yes, Re:amaze AI Helpdesk & Chat offers a 14-day free trial on all its paid plans.

What are the pricing plans for Re:amaze AI Helpdesk & Chat?

The app offers 4 paid plans, which cost $29/month, $49/month, $59/month, $69/month, and come with a 14-day free trial period.

How does billing work for Re:amaze AI Helpdesk & Chat?

Re:amaze AI Helpdesk & Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Re:amaze AI Helpdesk & Chat allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Re:amaze AI Helpdesk & Chat offer customer support?

Yes, Re:amaze AI Helpdesk & Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Re:amaze AI Helpdesk & Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is Re:amaze AI Helpdesk & Chat compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Reamaze team so they can help install and configure the app on your store.

.myshopify.com
4.6★★★★★181 reviews · 90.1% positive

Writing reviews on ShopDigest is coming soon.

  • PA
    Pädiko AkademieGermany · 17 Jul 2026
    ★★★★★

    The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.

  • EW
    Eversio WellnessCanada · 9 Jun 2026
    ★★★★★

    We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource and so helpful when we have needed more information. A great platform! Thank you!

  • LO
    lojobandsUnited States · 7 May 2026
    ★★★★★

    Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.

  • NC
    Nguyen Coffee SupplyUnited States · 27 Apr 2026
    ★★★★★

    AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.

  • EB
    Elia BoutiqueUnited Kingdom · 9 Sep 2025
    ★★★★★

    Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.

  • NP
    Nordic ProStoreFinland · 7 Apr 2025
    ★★★★★

    We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well.It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received from re:amaze has always been super!

  • CD
    Celia DeeIsrael · 11 Dec 2024
    ★★★★★

    An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

  • HH
    Hip Hook by AlethaUnited States · 15 Nov 2024
    ★★★★★

    This app has streamlined our customer service process for responding to emails and social media messages all in one place! The Re:amaze team is also very responsive and helpful whenever we reach out with questions.

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