Gorgias: AI, Helpdesk & Chat Shopify App by Gorgias Inc.

Solid customer support, includes features we need, great options for adjustments.

The gorgias AI agent is amazing and has really relieved pressure from our customer services department. Over time we have worked closely with our account managers Stefan & Alessandro to really tailor it to our business needs and ensure the tone of voice matches our brand.I would highly recommend brands utilise this tool to help make efficiency gains - its much better than other tools on the market that we have previously used and is consistently receiving 5* CSAT scores.Ali & Harbour Lifestyle(Head of Ecommerce & Website)

Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)

Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for all you do, Emely!

We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works through the specifics with us rather than pointing at help docs. Good product, and the support behind it is what made the setup actually land! Thanks, Emely - you made all the difference!

An essential, evolving partner for Alessi’s customer experience!Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score.Working with our Customer Success Manager and the entire Gorgias team is a pleasure—they are proactive, supportive, and dedicated to our success. We are thrilled with the results and excited to keep growing together!

We’ve had a very positive experience with Gorgias, both with the platform itself and, especially, with the level of support provided by their Customer Success team.Throughout our time with Gorgias, we’ve had the opportunity to work with several Customer Success Managers, including Liam, Dee, and now Hannah, and each of them has been incredibly helpful and supportive. They have taken the time to understand our business, our customer service processes, and how we use Gorgias day to day.Our current Customer Success Manager, Hannah, has been fantastic to work with. She is responsive, knowledgeable, and proactive in helping us get the most out of the platform. Whenever we have questions, need assistance, or want to explore improvements to our setup, we feel well supported.We also appreciate that the support goes beyond simply resolving technical issues. The team is always willing to discuss our requirements, provide recommendations, and help us identify ways to improve our workflows and customer service operations.Overall, we’re very happy with the service and assistance we’ve received from Gorgias. Having reliable and approachable Customer Success Managers has made a real difference to our experience with the platform.Thank you Hannah, and the wider Gorgias team for the continued support!

Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional.Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team took care of everything right away. What stands out most is that Roger does not simply respond to questions. He listens, follows through, anticipates what we may need next, and makes us feel like we have a true partner supporting our team. Everyone we have worked with at Gorgias has been knowledgeable, helpful, and committed to finding solutions. We are extremely grateful for Roger and the entire Gorgias team. We highly recommend Gorgias to any business looking for a powerful customer service platform backed by people who genuinely care about their clients’ success!