Tidio ‑ Live Chat & AI Chatbot by TIDIO LLC
Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. Live chat is enhanced with chatbots for superior customer support.
4.6
(1,059)
validcertificadora, Brazil
Perfect!
Install in your Shopify Store
Tidio ‑ Live Chat & AI Chatbot Charts
Track Tidio ‑ Live Chat & AI Chatbot's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Tidio ‑ Live Chat & AI Chatbot
Pros
Excellent Customer Support: Consistently praised for being responsive, helpful, and friendly.
Ease of Use: Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
Effective Live Chat: Users appreciate the seamless communication with customers, boosting engagement and sales.
Customization Options: Offers flexible features for personalizing chat widgets and workflows.
Cons
Pricing Transparency: Complaints about unclear or misleading pricing tiers and hidden costs.
Feature Limitations on Free Plan: Some users expressed frustration over essential features being paywalled.
Screenshots
About the App
Live chat is enhanced with chatbots for superior customer support.
- Live Chat Support: Chat with your visitors in real time - easily fix issues and actively promote sales.
- AI Customer Assistance: Our Lyro AI bot can automatically answer up to 70% of your customers' questions.
- Chat Commerce: View shopping carts, look at past orders, and suggest items right in the conversation.
- Easy Installation: Add the Tidio app to your Shopify store in just 30 seconds by clicking 'Add App'.
- Customer ticketing: Handle and solve customer requests using an easy ticketing system.
Keywords
Key Features
- Engage customers in real-time with live chat and video support.
- Automate responses and sales with customizable AI chatbot flows.
- Resolve up to 70% of customer queries instantly using Lyro AI.
Pricing
Tidio ‑ Live Chat & AI Chatbot Pricing Plans
Free
$0/month
Live Chat - conversations with 50 users
Flows: with up to 100 visitors/mo
Ticketing
Mobile app
Social media integrations
Customer Service
$29/month
All Free plan features
Analytics
Live visitors list
Operating hours
Tidio AI reply assistant
Flows
$29/month
All Free plan features
Automation analytics
Chatbots templates
Visual chatbot builder
No Tidio branding (add-on)
Lyro AI Chatbot
$39/month
All Free plan features
Website scrapper
Lyro tasks
Native Shopify actions
No Tidio branding (add-on)
Not sure which plan to pick? Discuss Free or Customer Service plans with us, learn about custom pricing, or get a demo.
Here's an overview of Tidio ‑ Live Chat & AI Chatbot costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Tidio ‑ Live Chat & AI Chatbot: (Free). The paid plan(s) offered by Tidio ‑ Live Chat & AI Chatbot: (Customer Service, Flows, Lyro AI Chatbot).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Live Chat - conversations with 50 users, Flows: with up to 100 visitors/mo, Ticketing, Mobile app, Social media integrations.
Customer Service: The Customer Service plan costs $29 and comes with a 7-day free trial period. The plan offers a host of features, including All Free plan features, Analytics, Live visitors list, Operating hours, Tidio AI reply assistant, Live chat support (24/5).
Flows: The Flows plan costs $29 and comes with a 7-day free trial period. The plan offers a host of features, including All Free plan features, Automation analytics, Chatbots templates, Visual chatbot builder, No Tidio branding (add-on), Live chat support (24/5).
Lyro AI Chatbot: The Lyro AI Chatbot plan costs $39 and comes with a 7-day free trial period. The plan offers a host of features, including All Free plan features, Website scrapper, Lyro tasks, Native Shopify actions, No Tidio branding (add-on), Live chat support (24/5).
Tidio ‑ Live Chat & AI Chatbot Price Summary
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $29, $29, $39 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Tidio ‑ Live Chat & AI Chatbot app pricing plans, see the official website.
Tidio ‑ Live Chat & AI Chatbot Shopify App Discounts
If you are looking for discounts on Tidio ‑ Live Chat & AI Chatbot app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with TIDIO LLC to secure better deals on the Tidio ‑ Live Chat & AI Chatbot app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Tidio ‑ Live Chat & AI Chatbot
“Perfect!”
“Very nice live chat app. Quick and friendly support team.”
“Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.”
Trusted By
Trusted by the best Shopify stores
validcertificadora
Brazil
HRDQ
United States
Agesify
United States
WatchPlaza
Netherlands
SGI
South Africa
Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.
Reply on Chat and Messenger
Tidio consolidates live chat, email, and Messenger communications into one panel. Also, use our free mobile app to save time.
Use Bots to boost your sales.
Start using smart Bots that recover abandoned shopping carts and boost sales by responding to your customers' actions automatically.
Can be assembled in under 30 seconds.
You can add Tidio to your Shopify store in under 30 seconds. Just click on "Add app", let the widget install on the site and that's it!
Comparison
Top Tidio ‑ Live Chat & AI Chatbot Alternatives Detailed Comparison
The table below highlights the crucial differences between Tidio ‑ Live Chat & AI Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.6(1,040 reviews) | 4.1(550 reviews) | |
| Developed by | TIDIO LLC | Gorgias Inc. | |
| Launch Date | 7/14/2014 | 3/1/2017 | |
| Pricing | Free, $29/month, $29/month, $39/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | Live chat is enhanced with chatbots for superior customer support. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 91.9% | 86.9% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Not available | |
| Free Trial | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.6 | 4.1 | |
| Total Reviews | 1,059 | 602 | |
| Launch Date | 7/14/2014 | 3/1/2017 | |
| SD Points | 588 | 10 | |
More Details About Tidio ‑ Live Chat & AI Chatbot
Looking to install Tidio ‑ Live Chat & AI Chatbot app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
Tidio ‑ Live Chat & AI Chatbot has an overall rating of 4.6 stars from a total of 1059 reviews on the Shopify app store. Of these, 970 (91.6%) are positive, 17 (1.6%) are neutral, and 72 (6.8%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Perfect!
Very nice live chat app. Quick and friendly support team.
Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit:Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case).Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future.Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit:Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case).Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future.Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
This has an expensive and complex price structure, involving paying for flows, then chats, then customer service. I paid for a plan and in 1 day I needed to upgrade again!! if you have any starter plans then you still cannot see crucial information. Just beware, if you want full functionality monthly for a half decent website you will probably land up paying $300 pm not $59 as advertised.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Tidio ‑ Live Chat & AI Chatbot on your Shopify store
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Tidio ‑ Live Chat & AI Chatbot FAQ's
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