Feedback Surveys Shopify Apps — Full Market Share Table
All tracked feedback surveys Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 46.83% | 46.83 | Climbing |
| 2 |  Redo | 38.38% | 3.37 | Declining |
| 3 |  Commslayer: AI Helpdesk & Chat | 5.84% | 14.86 | Declining |
| 4 |  Tidio: AI Chatbot & Live Chat | 5.22% | 4.65 | Declining |
| 5 |  Zipchat AI Chatbot & Live Chat | 3.15% | 21.02 | Declining |
| 6 |  DC: WhatsApp Marketing + API | 0.23% | 0.20 | Declining |
| 7 |  Chatway Live Chat & AI Chatbot | 0.22% | 2.63 | Declining |
| 8 |  Jotform AI Chatbot ‑ Live Chat | 0.03% | 0.01 | Climbing |
| 9 |  Re:amaze AI Helpdesk & Chat | 0.02% | 0.01 | Climbing |
| 10 |  QuickCEP: AI Support Agent | 0.02% | 0.01 | Declining |
Showing 1-10 out of 26
Key Insights:
- Chatty AI Chatbot & Live Chat holds 46.8% share of feedback surveys app installs — 8.5pp ahead of Redo (38.4%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Redo, Commslayer: AI Helpdesk & Chat) account for 91.1% of all feedback surveys install share — a concentrated market.
- Chatty AI Chatbot & Live Chat is gaining share fastest this month (+46.83pp) — the largest single gainer among the top feedback surveys apps by share.
- Zipchat AI Chatbot & Live Chat is losing share fastest (-21.02pp) — could indicate a churning user base or a stronger challenger gaining ground.
Feedback Surveys Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 feedback surveys Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | — | — | — | — | — | 46.8% |
| Redo | 25.5% | 38.3%12.81 | 64.6%26.36 | 71.8%7.15 | 41.9%29.93 | 38.4%3.48 |
| Commslayer: AI Helpdesk & Chat | 15.9% | 33.8%17.91 | 16.7%17.06 | 14.0%2.71 | 20.6%6.59 | 5.8%14.78 |
| Tidio: AI Chatbot & Live Chat | 55.7% | 21.8%33.94 | 10.7%11.09 | 7.2%3.49 | 9.9%2.78 | 5.2%4.73 |
| Zipchat AI Chatbot & Live Chat | — | 3.7% | 6.1%2.35 | 4.6%1.43 | 24.1%19.44 | 3.1%20.93 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share held steady from 46.8% → 46.8% over the charted period.
- Of the top 5 tracked feedback surveys apps, 1 grew share and 3 lost share — share is stable across the top tier.
Top Feedback Surveys Shopify Apps by Country
Per-country market share rankings for feedback surveys Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
United States
India
China
United Kingdom
Key Insights:
- Chatty AI Chatbot & Live Chat leads feedback surveys apps in 3 of 4 tracked markets (India, China, United Kingdom).
- Chatty AI Chatbot & Live Chat leads worldwide, but United States bucks the trend — Redo leads there.
Top 5 Apps in Feedback Surveys
- Chatty AI Chatbot & Live Chat — Leads feedback surveys apps with 46.8% install share, rated 4.9★ — gaining share this month.
- Redo — Holds 38.4% of feedback surveys app install share, rated 4.9★ — losing share this month.
- Commslayer: AI Helpdesk & Chat — Holds 5.8% of feedback surveys app install share, rated 4.9★ — losing share this month.
- Zipchat AI Chatbot & Live Chat — Holds 3.2% of feedback surveys app install share, rated 4.9★ — losing share this month.
- Tidio: AI Chatbot & Live Chat — Holds 5.2% of feedback surveys app install share, rated 4.8★ — losing share this month.
Feedback Surveys Shopify Apps — Frequently Asked Questions
1. Which feedback surveys app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat dominates the feedback surveys category on Shopify with 46.8% of installs — 8.5pp ahead of Redo. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for feedback surveys Shopify apps?
For feedback surveys (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which feedback surveys apps are gaining market share on Shopify?
Chatty AI Chatbot & Live Chat is gaining feedback surveys app market share fastest this month, up +46.83pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which feedback surveys apps are losing market share on Shopify?
Zipchat AI Chatbot & Live Chat has lost the most market share this month among feedback surveys apps (-21.02pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most feedback surveys Shopify app installs?
United States drives the largest share of feedback surveys app installs at 52.7%, followed by United Kingdom at 6.3% and Australia at 6.1%. Use the country picker on the third card to compare market leaders by country.
6. How many feedback surveys apps does ShopDigest track on Shopify?
ShopDigest tracks 96 feedback surveys apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
