Feedback Surveys Shopify Apps – Market Share Breakdown
(Updated September 2026) See which feedback surveys Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Feedback Surveys Shopify Apps — Full Market Share Table
All tracked feedback surveys Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Commslayer: AI Helpdesk & Chat | 47.87% | 7.20 | Declining |
| 2 |  Tidio: AI Chatbot & Live Chat | 29.68% | 5.31 | Declining |
| 3 |  Zipchat AI Chatbot & Live Chat | 17.23% | 11.21 | Climbing |
| 4 |  Chatway Live Chat & AI Chatbot | 3.96% | 1.18 | Climbing |
| 5 |  DC: WhatsApp Marketing + API | 0.86% | 0.02 | Climbing |
| 6 |  Convi: AI Helpdesk & AI Agent | 0.15% | 0.15 | Climbing |
| 7 |  Willdesk: Live Chat&AI Chatbot | 0.09% | 0.05 | Climbing |
| 8 |  eDesk ‑ AI, Helpdesk & Chat | 0.06% | 0.00 | Climbing |
| 9 |  Jotform AI Chatbot ‑ Live Chat | 0.05% | 0.11 | Declining |
| 10 |  Re:amaze AI Helpdesk & Chat | 0.03% | 0.00 | Declining |
Showing 1-10 out of 25
Key Insights:
- Commslayer: AI Helpdesk & Chat holds 47.9% share of feedback surveys app installs — 18.2pp ahead of Tidio: AI Chatbot & Live Chat (29.7%).
- Top 3 apps (Commslayer: AI Helpdesk & Chat, Tidio: AI Chatbot & Live Chat, Zipchat AI Chatbot & Live Chat) account for 94.8% of all feedback surveys install share — a competitive market.
- Zipchat AI Chatbot & Live Chat is gaining share fastest this month (+11.21pp) — the largest single gainer among the top feedback surveys apps by share.
- Commslayer: AI Helpdesk & Chat is losing share fastest (-7.20pp) — could indicate a churning user base or a stronger challenger gaining ground.
Feedback Surveys Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 feedback surveys Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Zipchat AI Chatbot & Live Chat | — | — | 6.0% | 17.1%11.11 | 16.3%0.78 | 39.6%23.27 |
| Commslayer: AI Helpdesk & Chat | — | 21.8% | 55.3%33.5 | 47.9%7.43 | 50.3%2.4 | 36.2%14.14 |
| Tidio: AI Chatbot & Live Chat | — | 74.1% | 34.7%39.4 | 29.6%5.1 | 24.9%4.66 | 17.7%7.23 |
| Chatway Live Chat & AI Chatbot | — | 2.6% | 2.8%0.22 | 4.1%1.3 | 6.5%2.37 | 5.1%1.41 |
| DC: WhatsApp Marketing + API | — | 0.7% | 0.8%0.09 | 0.8%0.02 | 1.5%0.67 | 1.1%0.41 |
Key Insights:
- Zipchat AI Chatbot & Live Chat's share expanded from 6.0% → 39.6% over the charted period.
- Of the top 5 tracked feedback surveys apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Feedback Surveys Shopify Apps by Country
Per-country market share rankings for feedback surveys Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | |  | |
| 5 | | | | | |
Key Insights:
- Commslayer: AI Helpdesk & Chat leads feedback surveys apps in 2 of 4 tracked markets (United States, United Kingdom).
- Commslayer: AI Helpdesk & Chat leads worldwide, but 2 of 4 tracked markets crown a different leader — DC: WhatsApp Marketing + API in India, Tidio: AI Chatbot & Live Chat in China.
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Top 5 Apps in Feedback Surveys
- Zipchat AI Chatbot & Live Chat — Leads feedback surveys apps with 39.6% install share, rated 5.0★ — gaining share this month.
- Commslayer: AI Helpdesk & Chat — Holds 36.2% of feedback surveys app install share, rated 4.9★ — losing share this month.
- Redo — Holds 0 of feedback surveys app install share, rated 5.0★.
- Chatway Live Chat & AI Chatbot — Holds 5.1% of feedback surveys app install share, rated 4.9★ — losing share this month.
- Tidio: AI Chatbot & Live Chat — Holds 17.7% of feedback surveys app install share, rated 4.8★ — losing share this month.
Feedback Surveys Shopify Apps — Frequently Asked Questions
1. Which feedback surveys app has the highest market share on Shopify?
Commslayer: AI Helpdesk & Chat currently holds the highest market share for feedback surveys apps at 47.9%, but the category is competitive — Tidio: AI Chatbot & Live Chat is close behind at 29.7%. The right choice depends on your specific store needs.
2. How is market share calculated for feedback surveys Shopify apps?
For feedback surveys (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which feedback surveys apps are gaining market share on Shopify?
Zipchat AI Chatbot & Live Chat is gaining feedback surveys app market share fastest this month, up +11.21pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which feedback surveys apps are losing market share on Shopify?
Commslayer: AI Helpdesk & Chat has lost the most market share this month among feedback surveys apps (-7.20pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most feedback surveys Shopify app installs?
United States drives the largest share of feedback surveys app installs at 30.9%, followed by Italy at 11.8% and United Kingdom at 7.2%. Use the country picker on the third card to compare market leaders by country.
6. How many feedback surveys apps does ShopDigest track on Shopify?
ShopDigest tracks 96 feedback surveys apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
