by Outvio
Automations after checkout for a better shopping experience
Free
Redo Shopify App by Redo Tech, Inc
Cut down on returns and save on return costs by using the world's first Return Coverage service. Join the rapidly expanding ecommerce companies and reduce refunds by 81%.
4.9 867 reviewsFreePaid from $10/month
Pros and cons
Pros and cons of Redo
Pros
- Efficient Customer Support: Quick, responsive, and helpful support team frequently praised for resolving issues promptly.
- Streamlined Returns Process: Simplifies and automates returns, reducing manual work and improving efficiency for businesses.
- User-Friendly Interface: Intuitive design and easy navigation make the app accessible for both businesses and customers.
- Cost Savings: Reduces return shipping costs and eliminates fees, often turning returns into revenue opportunities.
Cons
- Limited Non-US Features: Certain premium functionalities are restricted to American businesses, disadvantaging international users.
- Occasional Technical Glitches: Some users report bugs or issues with automation and integration, though support resolves them quickly.
Screenshots
About the app
Join the rapidly expanding ecommerce companies and reduce refunds by 81%.
- Ecommerce Growth: Join rapidly expanding e-commerce companies in reducing their returns.
- unique reward system: Earn more profit on every return with our unique reward system.
- Competitive Return Policy: Offer free return coverage to compete with Amazon's return policy.
Keywords
premium support Shopify appsreturns management Shopify appsorder tracking Shopify appspackage protection Shopify appsAI customer service Shopify appsself-service chat Shopify appsbranded order tracking Shopify appscheckout experience Shopify appsreduce refunds Shopify appsunified inbox Shopify apps
Key features
- Consolidate all customer support channels into a single unified inbox.
- Automate return approvals and manage custom policies effortlessly.
- Offer free return coverage to compete with Amazon’s policies.
Pricing
Redo pricing plans
Returns
$0 /month
- Returns and claims portal
- AI exchange agent for +17% exchange rate
- Variant-level returns analytics
- Monthly AI returns analysis report
- Full customizable return flow
Checkout Optimizer
$10 /month
- A/B test checkout experiences
- Show tailored offers based on web intent
- Increase conversion rate 14%
Email and SMS
$10 /month
- Cross-sell from order tracking emails
- Shoppable emails
Fulfillment
$99 /month
- Fulfillment software
- Auto Batch to optimize fulfillment speed
- Auto Merge orders to save on costs
- Bulk ship identical orders automatically
Not sure which plan to pick? Discuss Returns or Checkout Optimizer plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Redo costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Redo is Returns. The paid plans offered by Redo are Checkout Optimizer, Email and SMS, Fulfillment.
The details of the plans are outlined below.
- Returns: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Returns and claims portal, AI exchange agent for +17% exchange rate, Variant-level returns analytics, Monthly AI returns analysis report, Full customizable return flow.
- Checkout Optimizer: the Checkout Optimizer plan costs $10 and has no free trial period. The plan offers a host of features, including A/B test checkout experiences, Show tailored offers based on web intent, Increase conversion rate 14%.
- Email and SMS: the Email and SMS plan costs $10 and has no free trial period. The plan offers a host of features, including Cross-sell from order tracking emails, Shoppable emails.
- Fulfillment: the Fulfillment plan costs $99 and has no free trial period. The plan offers a host of features, including Fulfillment software, Auto Batch to optimize fulfillment speed, Auto Merge orders to save on costs, Bulk ship identical orders automatically.
Redo price summary
| Pricing summary | Free plan available |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $10, $10, $99 |
| Free trial available | No |
For further information regarding Redo pricing plans, see the official website.
Comparison
Top Redo alternatives — detailed comparison
The table below highlights the crucial differences between Redo and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.9 ★ (805 reviews) | 4.7 ★ (28 reviews) | N/A | |
| Developed by | Redo Tech, Inc | Outvio | Resolva | |
| Launch date | 25 May 2020 | 1 October 2021 | 20 August 2026 | |
| Pricing | Free, $10/month, $10/month, $99/month | Free | Free, $29/month, $99/month, $299/month | |
| Objective | Join the rapidly expanding ecommerce companies and reduce refunds by 81%. | Automations after checkout for a better shopping experience | AI support representative that resolves your support tickets. | |
| Categories | Returns and exchanges, Helpdesk | Returns and exchanges, Helpdesk | Helpdesk, Returns and exchanges | |
| Key features & highlights | ||||
| Purpose | Cut down on returns and save on return costs by using the world's first Return Coverage service. | Ensure excellent shopping experience with shipping, tracking, returns or exchanges, and notifications. | AI agent that works your support inbox like a hired rep and takes the actions to resolve the ticket. | |
| Features list |
|
| — | |
| Highlights |
| — |
| |
| User reviews and ratings | ||||
| Recommended | 98.7% | 85.7% | 0.0% | |
| Pros |
|
| — | |
| Cons |
|
| — | |
| Pricing and plans | ||||
| Total pricing plans | 4 | 1 | 4 | |
| Free plan | Available | Available | Available | |
| Free trial | No | No | Yes, for 14 day(s) | |
| Technical information | ||||
| Rating | 4.9 ★ | 4.7 ★ | N/A | |
| Total reviews | 867 | 28 | N/A | |
| Launch date | 25 May 2020 | 1 October 2021 | 20 August 2026 | |
More details about Redo
Product description
Redo provides a revolutionary return policy option to help businesses rival Amazon's return policy. This ensures they no longer need to bear any return costs.
AI summary
The app is a comprehensive Shopify solution designed to streamline returns, exchanges, and post-purchase customer service. Its key features include an automated return portal, integrated shipping labels, store credit functionality, and AI-powered chat support, all aimed at reducing manual workload and improving efficiency. The platform excels in user-friendliness, with seamless Shopify integration and customizable workflows, making it accessible for businesses of varying sizes. A notable strength is its customer support team, which is frequently highlighted for responsiveness and proactive problem-solving. The app also offers cost-saving benefits, such as covering return shipping labels and reducing refund rates by incentivizing exchanges or store credits. However, limitations include uneven feature availability outside the U.S. and occasional technical glitches, particularly with automation and third-party app compatibility. While the app generally enhances customer experience and operational efficiency, some businesses may encounter challenges with non-standard exchange scenarios or specific regional requirements. The absence of subscription fees and contracts is a significant advantage, though the model relies on optional customer-paid features. Overall, the app is positioned as a robust alternative to more expensive solutions, particularly for U.S.-based businesses seeking to automate and optimize post-purchase processes.
Support
For any questions, concerns, or assistance with Redo, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Redo are available in various languages on the Shopify app store, including English.
Redo support information in a nutshell
| Support email | hello |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Redo seamlessly integrates with are given below.
CheckoutCustomer accountsShopify POSShopify FlowCommentSoldGorgiasKlaviyoNetSuiteShop MiniYotpo
Developer
| Name | Redo Tech, Inc |
| Profile | See all apps by Redo Tech, Inc |
| Website | View developer profile |
| Address | 14761 Future Way, 400, Draper, UT, 84020 |
Installation
How to install Redo on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Redo Tech, Inc team.
2
The developer gets in touch
Redo Tech, Inc contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.9
★★★★★
867 total reviews
Redo has an overall rating of 4.9 stars from a total of 867 reviews on the Shopify app store. Of these, 856 (98.7%) are positive, 0 (0.0%) are neutral, and 11 (1.3%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Marfa Bootsfrom United States · 12 November 2026
Reaching out in the chat box can be very difficult to get a response back, but if you email their support team they are more timely and helpful! I personally like to talk to Jake and he is wonderful about timely responses and is very helpful.
★★★★★AURAPETSfrom United States · 12 November 2026
The Redo reps have been so attentive and QUICK!! Really great to work with!
★★★★★Solasefrom United States · 11 November 2026
Cade has been responsive and easy to work with. He’s done a great job addressing the fixes I’ve requested, and I appreciate his help and attention to detail.
★★★★★Epoch Outdoorsfrom United States · 10 November 2026
Great product and great customer service! Highly recommend using Redo for peace of mind around returns/exchanges and lost shipments!
★★★★★Nick & Nora Sleepwearfrom United States · 10 November 2026
Carson is incredibly helpful and quick to reply. 5 stars without a doubt!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#1
Automated approvals · Customer blocklists
Total reviews
868
▲ 64 vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
US
90.0% of installs · ▼ 0.54%
Category & keyword rankings
Position and market share today
| KeywordAutomated approvals | #1 | 85.4% ▲27.8 |
| KeywordCustomer blocklists | #1 | 87.8% ▲7.8 |
| KeywordCustom policies | #1 | 84.9% ▲25.3 |
| Keywordai personalization | #1 | 72.8% ▲28.3 |
Reviews trend
Cumulative reviews · last 6 months
580 → 868 reviews · rating steady at 4.9★
Ranks #1 in 4 of 10 App Store groups tracked.Open full charts →
Redo FAQs
How do I install the Redo Shopify app?
To install Redo on your Shopify store, click on the Redo installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Redo on your Shopify store, then contact us now.
What are the key features of Redo?
The key features offered by Redo to Shopify store owners are:
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
Does Redo integrate with other Shopify apps or tools?
Yes, Redo seamlessly integrates with other Shopify apps or tools, such as Join rapidly expanding e-commerce companies in reducing their returns., Earn more profit on every return with our unique reward system., Offer free return coverage to compete with Amazon's return policy..
Is there a free trial available for Redo?
No, Redo does not offer any free trial.
What are the pricing plans for Redo?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $10/month, $10/month, $99/month and have no free trial period.
How does billing work for Redo?
Redo uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Redo allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Redo offer customer support?
Yes, Redo offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Redo compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.9★★★★★867 reviews · 98.7% positive
Writing reviews on ShopDigest is coming soon.
- MBMarfa Boots★★★★★
Reaching out in the chat box can be very difficult to get a response back, but if you email their support team they are more timely and helpful! I personally like to talk to Jake and he is wonderful about timely responses and is very helpful.
- AUAURAPETS★★★★★
The Redo reps have been so attentive and QUICK!! Really great to work with!
- SOSolase★★★★★
Cade has been responsive and easy to work with. He’s done a great job addressing the fixes I’ve requested, and I appreciate his help and attention to detail.
- EOEpoch Outdoors★★★★★
Great product and great customer service! Highly recommend using Redo for peace of mind around returns/exchanges and lost shipments!
- N&Nick & Nora Sleepwear★★★★★
Carson is incredibly helpful and quick to reply. 5 stars without a doubt!
- HOHommeFemmeLA★★★★★
I love working with them. Dallin got me to switch over to them about a year ago and our entire CS flow has gotten so much better. Also their back end team works fast and responds to emails and fixes promptly. Definitely worth it!
- P&Park & Fifth Clothing Co★★★★★
Redo is being a game changer for the visibility and functionality of our returns portal and processes. The amount of development we've seen to the platform in only the past year has been seriously impressive. With the world changing so much around us, they're one of the few vendors that really feels like they've got your back constantly working to stay ahead in the industry
- TBTwenties Beauty★★★★★
My team and I absolutely love using Redo after switching over from ShipStation! Their support team is incredibly attentive and quick to help whenever we have questions. Plus, they actually listen to feature requests and implement our ideas whenever possible. A huge thank you to Parker, Camryn, Ashlee, and Josh for being so helpful and making shipping so much more seamless!
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