Outvio Returns and Helpdesk Shopify App
by OutvioEnsure excellent shopping experience with shipping, tracking, returns or exchanges, and notifications. Automations after checkout for a better shopping experience
4.7
(28)
Pur Plant, Spain
Outvio nos ha simplificado enormemente la integración con los transportistas y el seguimiento de pedidos. Centralizar todos los envíos en un solo panel y que el cliente reciba notificaciones claras en cada etapa del reparto ha reducido las consultas de seguimiento de forma drástica. Una solución muy sólida que cumple exactamente con lo que promete.
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Outvio Returns and Helpdesk Charts
Track Outvio Returns and Helpdesk's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Outvio Returns and Helpdesk
Pros
Exceptional Customer Support: Prompt and professional assistance from the support team, with multiple mentions of specific staff members going above and beyond.
Advanced Functionality: Comprehensive tools for order management, shipping, and fulfillment, including real-time tracking and multi-channel integration.
Smooth Onboarding & Ease of Use: Intuitive interface and seamless setup process, appreciated by users without technical backgrounds.
Strong Branding Features: Customizable tracking and return pages with unique URLs, along with SMS notifications, enhancing customer communication.
Cons
Poor Trial Experience: Users reported frustration with limited trial features, requiring upgrades to test functionality fully.
Unreliable Support & Billing Issues: Several complaints about unresponsive support, unmet promises, and unexpected charges without service usage.
Screenshots
About the App
Automations after checkout for a better shopping experience
- Efficient Shipping: Select and package orders, print shipping labels without errors for any courier.
- Branded Delivery Tracking: Track your orders with your own branded tracking pages.
- Automated delivery notifications.: Automatically send email, SMS, and WhatsApp delivery notifications at the appropriate time.
- Customized Returns Portal: A self-service portal for your customers to make returns and exchanges according to your policies.
- Automated Support: Automate problem-solving to lessen your customer service workload.
Keywords
Key Features
- Automate returns and exchanges with a fully branded self-service portal.
- Generate return labels and offer instant checkout for upsells during returns.
- Manage all customer conversations in one inbox across email, SMS, and social media.
Pricing
Outvio Returns and Helpdesk Pricing Plans
Post-checkout
$0/month
Here's an overview of Outvio Returns and Helpdesk costs for each of the plan(s):
The app offers 1 free plan(s). The free plan(s) offered by Outvio Returns and Helpdesk: (Post-checkout).
The plan encompasses all the features provided by the app.
Outvio Returns and Helpdesk Price Summary
| Pricing summary | Free to install. Additional charges may apply. |
| Total Pricing Plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
For further information regarding Outvio Returns and Helpdesk app pricing plans, see the official website.
Outvio Returns and Helpdesk Shopify App Discounts
If you are looking for discounts on Outvio Returns and Helpdesk app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Outvio to secure better deals on the Outvio Returns and Helpdesk app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Outvio Returns and Helpdesk
“Outvio nos ha simplificado enormemente la integración con los transportistas y el seguimiento de pedidos. Centralizar todos los envíos en un solo panel y que el cliente reciba notificaciones claras en cada etapa del reparto ha reducido las consultas de seguimiento de forma drástica. Una solución muy sólida que cumple exactamente con lo que promete.”
“Outvio has been a before-and-after for our logistics. We’ve been able to centralize shipments, automate key processes, and deliver a much more professional post-purchase experience. Ideal for brands looking to scale without losing control.”
“Al final se ha hecho imprescindible. Funciona muy bien y nos ahorra mucho trabajo Buena atención al cliente. A mejorar precio de la opción básica.”
Trusted By
Trusted by the best Shopify stores
Pur Plant
Spain
MEYME
Spain
Quesos y Vinos Fanbar al Natural
Spain
Oh My Goods
Spain
Matcha & CO
Spain
LA COMET
Spain
HAKUNA
Spain
The Heaven Lift
Spain
Ensure excellent shopping experience with shipping, tracking, returns or exchanges, and notifications.
Strong Automation in Shipping
Efficient order picking and packing process with intelligent shipping rules that accurately select the best courier with no mistakes, at an extremely fast speed!
Branded shipping process
A customised experience with fully adjustable emails and tracking. Automate problem-solving and talk directly to couriers!
High-quality Returns
Boost brand loyalty by providing your customers with a strong, fully customized, and automated self-service return system they will appreciate.
Comparison
Top Outvio Returns and Helpdesk Alternatives Detailed Comparison
The table below highlights the crucial differences between Outvio Returns and Helpdesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.7(28 reviews) | 4.9(790 reviews) | |
| Developed by | Outvio | Redo Tech, Inc | |
| Launch Date | 10/1/2021 | 5/25/2020 | |
| Pricing | Free | Free, $10/month, $10/month, $99/month | |
| Objective | Automations after checkout for a better shopping experience | Join the rapidly expanding ecommerce companies and reduce refunds by 81%. | |
| Categories | Returns and exchanges, Helpdesk | Returns and exchanges, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Ensure excellent shopping experience with shipping, tracking, returns or exchanges, and notifications. | Cut down on returns and save on return costs by using the world's first Return Coverage service. | |
| Features List |
|
| |
| Highlights | - | - | |
| User Reviews and Ratings | |||
| Recommended % | 85.7% | 0.0% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 1 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | No | No | |
| Technical Information | |||
| Rating | 4.7 | 4.9 | |
| Total Reviews | 28 | 2 | |
| Launch Date | 10/1/2021 | 5/25/2020 | |
| SD Points | N/A | N/A | |
More Details About Outvio Returns and Helpdesk
Product Description
Outvio offers tools that streamline and automate order-processing chores for online shops, significantly reducing human errors. It features automatic printing of shipping labels, full brand exposure through notifications and tracking, and an integrated returns/exchanges portal.
AI Summary
Outvio is a comprehensive Shopify app designed to streamline order fulfillment, shipping, and post-purchase processes for businesses. Its features include real-time tracking, automated tracking updates, branded tracking pages with unique URLs, multi-carrier shipping label printing, and SMS notifications for customers. The app integrates with multiple sales channels and offers customizable shipping options, enhancing operational efficiency. Strengths include a visually intuitive interface, robust functionality for order and returns management, and responsive customer support. However, limitations include a restrictive trial model that requires upgrading to test certain features, lack of support for some couriers without commitment, and additional features like multi-language support or post-purchase upselling locked behind higher-tier plans. Pricing is noted as competitive for high-end functionality but may be prohibitive for smaller businesses. Some users report challenges with integration issues and delayed support responses, though others highlight prompt and helpful assistance. The app is best suited for mid-to-large businesses seeking advanced fulfillment automation and branded customer communication.
Support
For any questions, concerns, or assistance with Outvio Returns and Helpdesk, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected].
Language Support
Details of the Outvio Returns and Helpdesk app are available in various languages on the Shopify app store, including Spanish, German, Polish, and Portuguese (Portugal).
Outvio Returns and Helpdesk Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | Not available |
| Privacy Policy: | Privacy details |
| Language Support: | English, Spanish, German, Polish, and Portuguese (Portugal) |
Integration
The list of top Shopify apps or features or software tools that Outvio Returns and Helpdesk seamlessly integrates are given below:
Developer
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Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
Outvio Returns and Helpdesk has an overall rating of 4.5 stars from a total of 28 reviews on the Shopify app store. Of these, 24 (85.7%) are positive, 1 (3.6%) are neutral, and 3 (10.7%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Outvio nos ha simplificado enormemente la integración con los transportistas y el seguimiento de pedidos. Centralizar todos los envíos en un solo panel y que el cliente reciba notificaciones claras en cada etapa del reparto ha reducido las consultas de seguimiento de forma drástica. Una solución muy sólida que cumple exactamente con lo que promete.
Outvio has been a before-and-after for our logistics. We’ve been able to centralize shipments, automate key processes, and deliver a much more professional post-purchase experience. Ideal for brands looking to scale without losing control.
Al final se ha hecho imprescindible. Funciona muy bien y nos ahorra mucho trabajo Buena atención al cliente. A mejorar precio de la opción básica.
Albarán de salida para los transpotista de manera super fácil conteniendo información de los paquetes enviados a cada cierre del día. yuda a evaluar los transportistas con información sobre los envíos, precios inidencidas y tiempos de retraso
Plataforma super practica, buscan solución para todo tipo de incidencia con transportistas (desde que ya integrados). El soporte es lo mejor, super rapido y preciso, unos cracks.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Outvio Returns and Helpdesk on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
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Outvio Returns and Helpdesk FAQ's
How do I install the Outvio Returns and Helpdesk Shopify app?
To install Outvio Returns and Helpdesk app on your Shopify store, click on the Outvio Returns and Helpdesk installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Outvio Returns and Helpdesk on your Shopify store, then contact us now.
What are the key features of Outvio Returns and Helpdesk?
The key features offered by Outvio Returns and Helpdesk to Shopify store owners are:
- ✅Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
- ✅Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
- ✅HelpDesk and Ticketing software with Unlimited agents, tickets and automations
- ✅Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
- ✅Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
Does Outvio Returns and Helpdesk integrate with other Shopify apps or tools?
Yes, Outvio Returns and Helpdesk seamlessly integrates with other Shopify apps or tools, such as Select and package orders, print shipping labels without errors for any courier., Track your orders with your own branded tracking pages., Automatically send email, SMS, and WhatsApp delivery notifications at the appropriate time..
Is there a free trial available for Outvio Returns and Helpdesk?
No, Outvio Returns and Helpdesk does not offer any free trial.
What are the pricing plans for Outvio Returns and Helpdesk?
The app offers 1 plan that is forever-free.
How does billing work for Outvio Returns and Helpdesk?
Outvio Returns and Helpdesk is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, Outvio Returns and Helpdesk allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Outvio Returns and Helpdesk offer customer support? How can I get assistance?
Yes, Outvio Returns and Helpdesk offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Outvio Returns and Helpdesk compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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