Live chat is enhanced with chatbots for superior customer support.
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ZipChat GPT-4 AI chatbot reduces customer support work and enhances satisfaction by providing immediate responses. AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Pros and cons of Zipchat AI Chatbot & Live Chat










AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Zipchat AI Chatbot & Live Chat pricing plans
Not sure which plan to pick? Discuss Free or Starter plans with us, learn about custom pricing, or get a demo.
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Zipchat AI Chatbot & Live Chat is Free. The paid plans offered by Zipchat AI Chatbot & Live Chat are Starter, Pro, Scale.
The details of the plans are outlined below.
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $80, $300, $600 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Zipchat AI Chatbot & Live Chat pricing plans, see the official website.
The table below highlights the crucial differences between Zipchat AI Chatbot & Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.9 ★ (207 reviews) | 4.8 ★ (1,357 reviews) | 4.3 ★ (704 reviews) | |
| Developed by | ZIPCHAT INC | TIDIO LLC | Gorgias Inc. | |
| Launch date | 23 May 2023 | 14 July 2014 | 1 March 2017 | |
| Pricing | Free, $80/month, $300/month, $600/month | Free, $29/month, $29/month, $39/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | AI chatbot, AI Chat for Sales & Support, all channels Helpdesk | Live chat is enhanced with chatbots for superior customer support. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | ZipChat GPT-4 AI chatbot reduces customer support work and enhances satisfaction by providing immediate responses. | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
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| Highlights | — |
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| User reviews and ratings | ||||
| Recommended | 96.7% | 93.5% | 87.0% | |
| Pros |
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| Pricing and plans | ||||
| Total pricing plans | 4 | 4 | 4 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 7 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.9 ★ | 4.8 ★ | 4.3 ★ | |
| Total reviews | 209 | 1,359 | 705 | |
| Launch date | 23 May 2023 | 14 July 2014 | 1 March 2017 | |
ZipChat uses a GPT-4 powered chatbot to assist customers in finding products and answering queries, improving online shopping experiences. The chatbot reduces website navigation difficulties, decreases the bounce rate and abandoned carts, thereby boosting conversion rates.
ZipChat AI Chatbot+ is a Shopify app designed to automate and enhance customer service and sales through AI-driven interactions. Its core features include natural, human-like responses, seamless WhatsApp integration for campaigns, and 24/7 availability, significantly improving response times and customer engagement. The app excels in accuracy, ease of setup, and adaptability, with self-learning capabilities and customizable responses to align with brand voice. It also offers built-in analytics to track performance and optimize interactions. Strengths include its ability to reduce repetitive support tasks, boost conversions, and handle multilingual queries effectively. However, limitations include higher costs for small businesses, occasional technical issues like unremoved branding, and challenges with gated B2B store integrations. While praised for its proactive support team and intuitive interface, some users note room for improvements in follow-up features and multilingual refinements. Overall, it is a robust tool for e-commerce businesses aiming to streamline customer service and drive sales.
For any questions, concerns, or assistance with Zipchat AI Chatbot & Live Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Zipchat AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Details of the Zipchat AI Chatbot & Live Chat are available in various languages on the Shopify app store, including English.
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
The list of top Shopify apps, features or software tools that Zipchat AI Chatbot & Live Chat seamlessly integrates with are given below.
| Name | ZIPCHAT INC |
| Profile | See all apps by ZIPCHAT INC |
| Website | View developer profile |
| Address | 407 E AYRE ST #1207, WILMINGTON, DE, 19804 |
How to install Zipchat AI Chatbot & Live Chat on your Shopify store
Your name, email and store domain go straight to the ZIPCHAT INC team.
ZIPCHAT INC contacts you directly to arrange setup for your store.
Perfect your store’s functionality without the pressure to move on until you’re ready.
Zipchat AI Chatbot & Live Chat has an overall rating of 4.9 stars from a total of 209 reviews on the Shopify app store. Of these, 202 (96.7%) are positive, 0 (0.0%) are neutral, and 7 (3.3%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
We've been running Zipchat for the last month and it's been proactively helping customers find what they need quickly and selecting the right products they need to add to their cart. The technical nature of the business means customers can have questions to understand what they need to have a full working setup, and we've given zipchat all the context it needs to be able to answer those questions, which it's doing impressively well.
Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.
We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.
A very powerful tool that’s also incredibly easy to set up. I highly recommend starting with an onboarding call to get a walkthrough of all the features and some help setting everything up properly. The support team is very helpful, friendly, and makes the whole process seamless. Highly recommended!
Superó mis expectativas la aplicación, hice un soft start lanzándolo solo en mi página web de shopify por miedo, y cuando vi el poder de la herramienta lancé a las redes sociales para tener omnicomunicados a mis clientes. Hay bastantes opciones al inicio que pudieran no hacer sentido si es tu primera vez trabajando con un agente de ai, pero para mi sorpresa el equipo de zipchat en España me buscó para ofrecerme una sesión de onboarding, durante la sesión Lorena fue muy amable me ayudó sacarle el máximo a los features que no estaba explotando.
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Position and market share today
| KeywordFeedback surveys | #4 | 4.8% ▼35.3 |
| Keywordlive chat | #5 | 3.0% ▲0.5 |
| Keywordtidio live chat | #5 | 3.2% ▲0.6 |
| KeywordEscalation | #5 | 3.7% ▼39.0 |
Cumulative reviews · last 6 months
The key features offered by Zipchat AI Chatbot & Live Chat to Shopify store owners are:
Yes, Zipchat AI Chatbot & Live Chat seamlessly integrates with other Shopify apps or tools, such as AI Chatbot talks with customers throughout their shopping journey., Teach your AI to provide more precise responses., Track who became a customer after interacting with your chatbot..
Yes, Zipchat AI Chatbot & Live Chat offers a 7-day free trial on all its paid plans.
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $80/month, $300/month, $600/month, and come with a 7-day free trial period.
Zipchat AI Chatbot & Live Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Yes, Zipchat AI Chatbot & Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Yes, Zipchat AI Chatbot & Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Zipchat AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Live chat is enhanced with chatbots for superior customer support.
Better customer satisfaction. Simpler processes. Quick profit increase.
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We've been running Zipchat for the last month and it's been proactively helping customers find what they need quickly and selecting the right products they need to add to their cart. The technical nature of the business means customers can have questions to understand what they need to have a full working setup, and we've given zipchat all the context it needs to be able to answer those questions, which it's doing impressively well.
Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.
We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.
A very powerful tool that’s also incredibly easy to set up. I highly recommend starting with an onboarding call to get a walkthrough of all the features and some help setting everything up properly. The support team is very helpful, friendly, and makes the whole process seamless. Highly recommended!
Superó mis expectativas la aplicación, hice un soft start lanzándolo solo en mi página web de shopify por miedo, y cuando vi el poder de la herramienta lancé a las redes sociales para tener omnicomunicados a mis clientes. Hay bastantes opciones al inicio que pudieran no hacer sentido si es tu primera vez trabajando con un agente de ai, pero para mi sorpresa el equipo de zipchat en España me buscó para ofrecerme una sesión de onboarding, durante la sesión Lorena fue muy amable me ayudó sacarle el máximo a los features que no estaba explotando.
Cela fait une petite semaine que je paramètre et utilise en live Zipchat, bien que je n'ai pas encore un vrai recul et un paramétrage abouti, les premiers tests sont vraiment concluantsUne très bonne analyse du ton et des produits de la marque, des questions pertinentes pour comprendre quoi proposer et répondre précisément aux attentes des clientsUn paramétrage précis grâce à l ajout de prompts pour façonner au plus juste, l IA Pour finir, un support extra, bienveillant, ludique et clair avec Aymar, que je salue
Echt een fantastische app die zeer goed doet wat hij moet doen. En meer. Wat ik zelf erg prettig vind zijn de AI-vragen die bij producten toegevoegd worden, want dat stimuleert de interactie. Voor ons een hele fijne toevoeging. We zijn er nu ongeveer twee maanden mee aan de gang en verheugen ons erop om het nog verder te onderzoeken.Hartelijk dank aan Aymar en team, groet Jacques - DroomHout
We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpful throughout the transition. Very happy we made the switch!
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