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Zipchat AI Chatbot & Live Chat Shopify App by ZIPCHAT INC

ZipChat GPT-4 AI chatbot reduces customer support work and enhances satisfaction by providing immediate responses. AI chatbot, AI Chat for Sales & Support, all channels Helpdesk

4.9 209 reviewsFreePaid from $80/month

Install in your Shopify store We pass your name, email and store domain to the ZIPCHAT INC team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Zipchat AI Chatbot & Live Chat

Pros
  • AI Accuracy and Human-Like Responses: The AI delivers highly accurate, natural-sounding interactions that users find indistinguishable from human support.
  • WhatsApp Integration and Campaigns: Seamless WhatsApp automation enhances customer engagement and boosts sales conversions.
  • Ease of Setup and Use: Users consistently highlight the intuitive setup process and user-friendly interface.
  • 24/7 Customer Support: The app provides round-the-clock automated assistance, improving response times and customer satisfaction.
Cons
  • High Cost for Small Businesses: Some users find the pricing prohibitive, especially for smaller operations.
  • Limited B2B Functionality: The bot struggles with gated Shopify B2B sites due to data-scraping limitations.

Screenshots

Zipchat AI Chatbot & Live Chat Shopify app screenshot 1
Zipchat AI Chatbot & Live Chat Shopify app screenshot 2
Zipchat AI Chatbot & Live Chat Shopify app screenshot 3
Zipchat AI Chatbot & Live Chat Shopify app screenshot 4
Zipchat AI Chatbot & Live Chat Shopify app screenshot 5
Zipchat AI Chatbot & Live Chat Shopify app screenshot 6
Zipchat AI Chatbot & Live Chat Shopify app screenshot 7
Zipchat AI Chatbot & Live Chat Shopify app screenshot 8
Zipchat AI Chatbot & Live Chat Shopify app screenshot 9
Zipchat AI Chatbot & Live Chat Shopify app screenshot 10

About the app

AI chatbot, AI Chat for Sales & Support, all channels Helpdesk

  • Chatbot Customer Engagement: AI Chatbot talks with customers throughout their shopping journey.
  • AI Training: Teach your AI to provide more precise responses.
  • Conversion Tracking: Track who became a customer after interacting with your chatbot.
  • Easy Setup: Set up takes only 5 minutes, no technical expertise needed, and it's ready to use instantly with just a few clicks.
  • Wide Language Selection: Available in 95 languages.

Install in your Shopify store We pass your name, email and store domain to the ZIPCHAT INC team so they can help install and configure the app on your store.

Keywords

AI Chatbot Shopify appsWhatsApp AI Shopify appscart recovery Shopify appsAI marketing Shopify appsWhatsApp marketing Shopify appsAI sales Shopify appsAI support Shopify appstrack orders Shopify appsreduce tickets Shopify appsabandoned cart Shopify appsupsell campaigns Shopify appscross-sell campaigns Shopify appsAI helpdesk Shopify appsWhatsApp cart recovery Shopify appsAI WhatsApp Shopify appsautomated marketing Shopify appsAI chatbot support Shopify appsWhatsApp sales Shopify appsAI order tracking Shopify appsWhatsApp support Shopify apps

Key features

  • AI chatbot engages customers and drives sales via chat and WhatsApp.
  • Automatically recovers abandoned carts and suggests upsells or cross-sells.
  • Runs AI-powered WhatsApp marketing campaigns that recommend products dynamically.

Pricing

Zipchat AI Chatbot & Live Chat pricing plans

Free
$0 /month
  • 120 AI replies/m
  • Around 50 conversations/m
  • Training on 100 pages
  • AI Corrections
  • AI Product Recommendations
Starter
$80 /month
  • 750 AI replies/m
  • Around 300 conversations/m
  • Training on 1,000 pages
  • AI Corrections
  • AI Product Recommendations
Pro
$300 /month
  • 3,000 AI replies/m
  • Around 1,250 conversations/m
  • Training on 75,000 pages
  • AI Corrections
  • AI Product Recommendations
Scale
$600 /month
  • 6000 AI replies/m
  • Around 2,500 conversations/m
  • Training on 300,000 pages
  • AI Corrections
  • AI Product Recommendations

Not sure which plan to pick? Discuss Free or Starter plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Zipchat AI Chatbot & Live Chat costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Zipchat AI Chatbot & Live Chat is Free. The paid plans offered by Zipchat AI Chatbot & Live Chat are Starter, Pro, Scale.

The details of the plans are outlined below.

  • Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 120 AI replies/m, Around 50 conversations/m, Training on 100 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger.
  • Starter: the Starter plan costs $80 and comes with a 7-day free trial period. The plan offers a host of features, including 750 AI replies/m, Around 300 conversations/m, Training on 1,000 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger.
  • Pro: the Pro plan costs $300 and comes with a 7-day free trial period. The plan offers a host of features, including 3,000 AI replies/m, Around 1,250 conversations/m, Training on 75,000 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger, Priority support.
  • Scale: the Scale plan costs $600 and comes with a 7-day free trial period. The plan offers a host of features, including 6000 AI replies/m, Around 2,500 conversations/m, Training on 300,000 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger, Priority support.

Zipchat AI Chatbot & Live Chat price summary

Pricing summaryFree plan available. Free trial available.
Total pricing plan(s)4
Number of free plan(s)1
Number of paid plan(s)3
Cost of paid plan(s)$80, $300, $600
Free trial availableYes, for 7 day(s)

For further information regarding Zipchat AI Chatbot & Live Chat pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the ZIPCHAT INC team so they can help install and configure the app on your store.

Comparison

Top Zipchat AI Chatbot & Live Chat alternatives — detailed comparison

The table below highlights the crucial differences between Zipchat AI Chatbot & Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Zipchat AI Chatbot & Live ChatInstall
Tidio: AI Chatbot & Live ChatInstall
Gorgias: AI, Helpdesk & ChatInstall
Add app
General information
Ratings4.9 ★ (207 reviews)4.8 ★ (1,357 reviews)4.3 ★ (704 reviews)
Developed byZIPCHAT INCTIDIO LLCGorgias Inc.
Launch date23 May 202314 July 20141 March 2017
PricingFree, $80/month, $300/month, $600/monthFree, $29/month, $29/month, $39/month$10/month, $60/month, $360/month, $900/month
ObjectiveAI chatbot, AI Chat for Sales & Support, all channels HelpdeskLive chat is enhanced with chatbots for superior customer support.Better customer satisfaction. Simpler processes. Quick profit increase.
CategoriesChat, HelpdeskChat, HelpdeskChat, Helpdesk
Key features & highlights
PurposeZipChat GPT-4 AI chatbot reduces customer support work and enhances satisfaction by providing immediate responses.Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list
  • AI chatbot engages customers and drives sales via chat and WhatsApp.
  • Automatically recovers abandoned carts and suggests upsells or cross-sells.
  • Runs AI-powered WhatsApp marketing campaigns that recommend products dynamically.
  • Engage customers in real-time with live chat and video support.
  • Automate responses and sales with customizable AI chatbot flows.
  • Resolve up to 70% of customer queries instantly using Lyro AI.
  • Unify emails, chats, calls, and social messages in one organized feed.
  • Access complete customer order and conversation history before responding.
  • Manage Shopify orders directly without leaving the support interface.
Highlights—
  • Based in South Africa
—
User reviews and ratings
Recommended96.7%93.5%87.0%
Pros
  • The AI delivers highly accurate, natural-sounding interactions that users find indistinguishable from human support.
  • Seamless WhatsApp automation enhances customer engagement and boosts sales conversions.
  • Users consistently highlight the intuitive setup process and user-friendly interface.
  • The app provides round-the-clock automated assistance, improving response times and customer satisfaction.
  • The bot can be easily trained and customized to align with specific business needs and brand voice.
  • Many users report significant increases in sales and reduced cart abandonment due to proactive chat interactions.
  • The app effectively handles customer inquiries in multiple languages, broadening its usability.
  • The support team is frequently praised for being quick, helpful, and proactive in resolving issues.
  • The AI adapts and improves over time with minimal manual intervention.
  • Users appreciate the app’s ability to reduce operational costs by automating repetitive tasks and reducing staffing needs.
  • Consistently praised for being responsive, helpful, and friendly.
  • Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
  • Users appreciate the seamless communication with customers, boosting engagement and sales.
  • Offers flexible features for personalizing chat widgets and workflows.
  • Many users reported increased sales and improved customer interactions.
  • The free version is noted for being feature-rich and valuable for small businesses.
  • Works well with platforms like Shopify and email services.
  • Users value the mobile app for managing chats on the go.
  • Automates responses and reduces support workload effectively.
  • Runs smoothly with minimal technical issues.
  • The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
  • Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
  • Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
  • Many reviews commend the responsive, helpful, and knowledgeable support team.
  • The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
  • Small teams benefit from the collaborative tools, making ticket management and communication smoother.
  • Users value the frequent and purposeful updates, often referencing the public roadmap.
  • The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
  • The app consolidates communication from email, chat, social media, and calls into one platform.
  • Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
  • Some users find the pricing prohibitive, especially for smaller operations.
  • The bot struggles with gated Shopify B2B sites due to data-scraping limitations.
  • A few users report technical issues, such as app remnants persisting after uninstallation.
  • A small number of users criticize the company’s competitive outreach as intrusive.
  • Complaints about unclear or misleading pricing tiers and hidden costs.
  • Some users expressed frustration over essential features being paywalled.
  • Occasional reports of bugs, especially post-updates or on older devices.
  • Difficulty configuring chatbots and automation without assistance.
  • Negative feedback on aggressive upgrade prompts and misleading notifications.
  • Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
  • The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
  • Lower-tier plans may lack live onboarding or priority support, leading to frustration.
  • Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
  • Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
  • Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
  • Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans444
Free planAvailableAvailableNot available
Free trialYes, for 7 day(s)Yes, for 7 day(s)Yes, for 7 day(s)
Technical information
Rating4.9 ★4.8 ★4.3 ★
Total reviews2091,359705
Launch date23 May 202314 July 20141 March 2017

More details about Zipchat AI Chatbot & Live Chat

Product description

ZipChat uses a GPT-4 powered chatbot to assist customers in finding products and answering queries, improving online shopping experiences. The chatbot reduces website navigation difficulties, decreases the bounce rate and abandoned carts, thereby boosting conversion rates.

AI summary

ZipChat AI Chatbot+ is a Shopify app designed to automate and enhance customer service and sales through AI-driven interactions. Its core features include natural, human-like responses, seamless WhatsApp integration for campaigns, and 24/7 availability, significantly improving response times and customer engagement. The app excels in accuracy, ease of setup, and adaptability, with self-learning capabilities and customizable responses to align with brand voice. It also offers built-in analytics to track performance and optimize interactions. Strengths include its ability to reduce repetitive support tasks, boost conversions, and handle multilingual queries effectively. However, limitations include higher costs for small businesses, occasional technical issues like unremoved branding, and challenges with gated B2B store integrations. While praised for its proactive support team and intuitive interface, some users note room for improvements in follow-up features and multilingual refinements. Overall, it is a robust tool for e-commerce businesses aiming to streamline customer service and drive sales.

Support

For any questions, concerns, or assistance with Zipchat AI Chatbot & Live Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Zipchat AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the Zipchat AI Chatbot & Live Chat are available in various languages on the Shopify app store, including English.

Zipchat AI Chatbot & Live Chat support information in a nutshell
Support emailsupport@zipchat.ai
Contact number(s)Not available
FAQ pageFAQ details
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that Zipchat AI Chatbot & Live Chat seamlessly integrates with are given below.

CheckoutShopify AdminChatGPT, ClaudeEmails, Instagram, MessengerGorgias, Zendesk, Re:amazeKlavyo, Omnisend, BrevoWhatsapp Business API
Developer
NameZIPCHAT INC
ProfileSee all apps by ZIPCHAT INC
WebsiteView developer profile
Address407 E AYRE ST #1207, WILMINGTON, DE, 19804

Installation

How to install Zipchat AI Chatbot & Live Chat on your Shopify store

1

Send your details

Your name, email and store domain go straight to the ZIPCHAT INC team.

2

The developer gets in touch

ZIPCHAT INC contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.9
★★★★★
209 total reviews
5200
42
30
21
16

Zipchat AI Chatbot & Live Chat has an overall rating of 4.9 stars from a total of 209 reviews on the Shopify app store. Of these, 202 (96.7%) are positive, 0 (0.0%) are neutral, and 7 (3.3%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Brew Crew Kegsfrom Ireland · 19 October 2026

We've been running Zipchat for the last month and it's been proactively helping customers find what they need quickly and selecting the right products they need to add to their cart. The technical nature of the business means customers can have questions to understand what they need to have a full working setup, and we've given zipchat all the context it needs to be able to answer those questions, which it's doing impressively well.

★★★★★Wardrobe At The Crossfrom United Kingdom · 9 October 2026

Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.

★★★★★My Home Parkfrom United States · 9 October 2026

We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.

★★★★★SpeedComfortfrom Netherlands · 7 October 2026

A very powerful tool that’s also incredibly easy to set up. I highly recommend starting with an onboarding call to get a walkthrough of all the features and some help setting everything up properly. The support team is very helpful, friendly, and makes the whole process seamless. Highly recommended!

★★★★★Pilot Shop Méxicofrom Mexico · 7 October 2026

Superó mis expectativas la aplicación, hice un soft start lanzándolo solo en mi página web de shopify por miedo, y cuando vi el poder de la herramienta lancé a las redes sociales para tener omnicomunicados a mis clientes. Hay bastantes opciones al inicio que pudieran no hacer sentido si es tu primera vez trabajando con un agente de ai, pero para mi sorpresa el equipo de zipchat en España me buscó para ofrecerme una sesión de onboarding, durante la sesión Lorena fue muy amable me ayudó sacarle el máximo a los features que no estaba explotando.

Install in your Shopify store We pass your name, email and store domain to the ZIPCHAT INC team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#4
Feedback surveys
Total reviews
209
▲ 13 vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
IT
26.9% of installs · ▼ 0.25%

Category & keyword rankings

Position and market share today

KeywordFeedback surveys#44.8% ▼35.3
Keywordlive chat#53.0% ▲0.5
Keywordtidio live chat#53.2% ▲0.6
KeywordEscalation#53.7% ▼39.0

Reviews trend

Cumulative reviews · last 6 months

142 → 209 reviews · rating steady at 4.9★
Ranks #4 in 1 of 10 App Store groups tracked.Open full charts →

Zipchat AI Chatbot & Live Chat FAQs

How do I install the Zipchat AI Chatbot & Live Chat Shopify app?
To install Zipchat AI Chatbot & Live Chat on your Shopify store, click on the Zipchat AI Chatbot & Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Zipchat AI Chatbot & Live Chat on your Shopify store, then contact us now.
What are the key features of Zipchat AI Chatbot & Live Chat?

The key features offered by Zipchat AI Chatbot & Live Chat to Shopify store owners are:

  • One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
  • AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
  • AI customer support & customer service: product, sizing, shipping & FAQ answers
  • AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
  • Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat
Does Zipchat AI Chatbot & Live Chat integrate with other Shopify apps or tools?

Yes, Zipchat AI Chatbot & Live Chat seamlessly integrates with other Shopify apps or tools, such as AI Chatbot talks with customers throughout their shopping journey., Teach your AI to provide more precise responses., Track who became a customer after interacting with your chatbot..

Is there a free trial available for Zipchat AI Chatbot & Live Chat?

Yes, Zipchat AI Chatbot & Live Chat offers a 7-day free trial on all its paid plans.

What are the pricing plans for Zipchat AI Chatbot & Live Chat?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $80/month, $300/month, $600/month, and come with a 7-day free trial period.

How does billing work for Zipchat AI Chatbot & Live Chat?

Zipchat AI Chatbot & Live Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Zipchat AI Chatbot & Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Zipchat AI Chatbot & Live Chat offer customer support?

Yes, Zipchat AI Chatbot & Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Zipchat AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is Zipchat AI Chatbot & Live Chat compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Tidio: AI Chatbot & Live Chat
by TIDIO LLC

Live chat is enhanced with chatbots for superior customer support.

Free plan · From $29/mo · 7d trial
★ 4.8 (1.4K)
Gorgias: AI, Helpdesk & Chat
by Gorgias Inc.

Better customer satisfaction. Simpler processes. Quick profit increase.

From $10/mo · 7d trial
★ 4.3 (704)
Chatty AI Chatbot & Live ChatBuilt for Shopify
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Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the ZIPCHAT INC team so they can help install and configure the app on your store.

.myshopify.com
4.9★★★★★209 reviews · 96.7% positive

Writing reviews on ShopDigest is coming soon.

  • BC
    Brew Crew KegsIreland · 19 Oct 2026
    ★★★★★

    We've been running Zipchat for the last month and it's been proactively helping customers find what they need quickly and selecting the right products they need to add to their cart. The technical nature of the business means customers can have questions to understand what they need to have a full working setup, and we've given zipchat all the context it needs to be able to answer those questions, which it's doing impressively well.

  • WA
    Wardrobe At The CrossUnited Kingdom · 9 Oct 2026
    ★★★★★

    Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.

  • MH
    My Home ParkUnited States · 9 Oct 2026
    ★★★★★

    We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.

  • SP
    SpeedComfortNetherlands · 7 Oct 2026
    ★★★★★

    A very powerful tool that’s also incredibly easy to set up. I highly recommend starting with an onboarding call to get a walkthrough of all the features and some help setting everything up properly. The support team is very helpful, friendly, and makes the whole process seamless. Highly recommended!

  • PS
    Pilot Shop MéxicoMexico · 7 Oct 2026
    ★★★★★

    Superó mis expectativas la aplicación, hice un soft start lanzándolo solo en mi página web de shopify por miedo, y cuando vi el poder de la herramienta lancé a las redes sociales para tener omnicomunicados a mis clientes. Hay bastantes opciones al inicio que pudieran no hacer sentido si es tu primera vez trabajando con un agente de ai, pero para mi sorpresa el equipo de zipchat en España me buscó para ofrecerme una sesión de onboarding, durante la sesión Lorena fue muy amable me ayudó sacarle el máximo a los features que no estaba explotando.

  • AC
    AchamanaFrance · 6 Oct 2026
    ★★★★★

    Cela fait une petite semaine que je paramètre et utilise en live Zipchat, bien que je n'ai pas encore un vrai recul et un paramétrage abouti, les premiers tests sont vraiment concluantsUne très bonne analyse du ton et des produits de la marque, des questions pertinentes pour comprendre quoi proposer et répondre précisément aux attentes des clientsUn paramétrage précis grâce à l ajout de prompts pour façonner au plus juste, l IA Pour finir, un support extra, bienveillant, ludique et clair avec Aymar, que je salue

  • DR
    DroomHoutNetherlands · 6 Oct 2026
    ★★★★★

    Echt een fantastische app die zeer goed doet wat hij moet doen. En meer. Wat ik zelf erg prettig vind zijn de AI-vragen die bij producten toegevoegd worden, want dat stimuleert de interactie. Voor ons een hele fijne toevoeging. We zijn er nu ongeveer twee maanden mee aan de gang en verheugen ons erop om het nog verder te onderzoeken.Hartelijk dank aan Aymar en team, groet Jacques - DroomHout

  • MA
    Max Advanced BrakesCanada · 2 Oct 2026
    ★★★★★

    We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpful throughout the transition. Very happy we made the switch!

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