Live chat is enhanced with chatbots for superior customer support.
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Improve your customer service and increase profits using Willdesk's combined support and marketing platform. Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
Pros and cons of Willdesk: Live Chat&AI Chatbot










Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
Willdesk: Live Chat&AI Chatbot pricing plans
Not sure which plan to pick? Discuss Free or Basic plans with us, learn about custom pricing, or get a demo.
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by Willdesk: Live Chat&AI Chatbot is Free. The paid plans offered by Willdesk: Live Chat&AI Chatbot are Basic, Pro.
The details of the plans are outlined below.
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $16.9, $89.9 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Willdesk: Live Chat&AI Chatbot pricing plans, see the official website.
The table below highlights the crucial differences between Willdesk: Live Chat&AI Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.7 ★ (383 reviews) | 4.8 ★ (1,357 reviews) | 4.3 ★ (704 reviews) | |
| Developed by | Channelwill | TIDIO LLC | Gorgias Inc. | |
| Launch date | 22 February 2021 | 14 July 2014 | 1 March 2017 | |
| Pricing | Free, $16.90/month, $89.90/month | Free, $29/month, $29/month, $39/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp. | Live chat is enhanced with chatbots for superior customer support. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | Improve your customer service and increase profits using Willdesk's combined support and marketing platform. | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
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| Highlights |
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| User reviews and ratings | ||||
| Recommended | 96.4% | 93.5% | 87.0% | |
| Pros |
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| Pricing and plans | ||||
| Total pricing plans | 3 | 4 | 4 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 7 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.7 ★ | 4.8 ★ | 4.3 ★ | |
| Total reviews | 385 | 1,361 | 706 | |
| Launch date | 22 February 2021 | 14 July 2014 | 1 March 2017 | |
Willdesk is a comprehensive platform with features like Order tracking, FAQ, Helpcenter, email, live chat, social media, multiple stores support and more, designed to streamline Shopify store operations and enhance profitability. It allows you to engage with customers anytime through a mobile app and provides 24/7 assistance.
Willdesk is a Shopify app designed to centralize customer communication through live chat, email, WhatsApp, and Messenger integrations, though some advertised features like email and WhatsApp support appear limited or non-functional. The app offers a customizable chat widget, FAQ management, and order tracking, with a user-friendly setup and strong loading performance. Its standout strength is exceptional customer support, frequently noted for responsiveness, expertise, and problem-solving efficiency. However, limitations include gaps in advertised functionality, such as the inability to receive emails directly or fully integrate WhatsApp, and the absence of features like visitor analytics or a dedicated mobile app. While the free version provides robust basic features, some advanced capabilities require upgrading. The app is particularly suited for small businesses seeking streamlined customer service tools but may need further development to match its full promised feature set.
For any questions, concerns, or assistance with Willdesk: Live Chat&AI Chatbot, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Willdesk: Live Chat&AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Details of the Willdesk: Live Chat&AI Chatbot are available in various languages on the Shopify app store, including English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai.
| Support email | willdesk99 |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai |
The list of top Shopify apps, features or software tools that Willdesk: Live Chat&AI Chatbot seamlessly integrates with are given below.
| Name | Channelwill |
| Profile | See all apps by Channelwill |
| Website | View developer profile |
| Address | BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077 |
How to install Willdesk: Live Chat&AI Chatbot on your Shopify store
Your name, email and store domain go straight to the Channelwill team.
Channelwill contacts you directly to arrange setup for your store.
Perfect your store’s functionality without the pressure to move on until you’re ready.
Willdesk: Live Chat&AI Chatbot has an overall rating of 4.9 stars from a total of 385 reviews on the Shopify app store. Of these, 371 (96.4%) are positive, 4 (1.0%) are neutral, and 10 (2.6%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
very good , still getting to know it but it is helping a lot
Incredible platform and quick customer service. Super affordable and has everything that we need
C'est une super application et le service client et top. Merci
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Position and market share today
| Keywordfreshdesk | #1 | 97.5% ▼1.0 |
| Keywordintercom | #5 | 4.3% ▲0.8 |
| Keywordcrisp | #6 | 3.7% ▲1.8 |
| Keywordlive chat | #11 | 0.0% ▼0.0 |
Cumulative reviews · last 6 months
The key features offered by Willdesk: Live Chat&AI Chatbot to Shopify store owners are:
Yes, Willdesk: Live Chat&AI Chatbot seamlessly integrates with other Shopify apps or tools, such as Brand's self-service tool, includes order tracking, FAQ, and contact form., Boost sales by using live chat to convert potential customers into buyers., Handle messages from various social media and emails all in one place..
Yes, Willdesk: Live Chat&AI Chatbot offers a 7-day free trial on all its paid plans.
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $16.9/month, $89.9/month, and come with a 7-day free trial period.
Willdesk: Live Chat&AI Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Yes, Willdesk: Live Chat&AI Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.
Yes, Willdesk: Live Chat&AI Chatbot offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Willdesk: Live Chat&AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Live chat is enhanced with chatbots for superior customer support.
Better customer satisfaction. Simpler processes. Quick profit increase.
Most popular Shopify apps on the market
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Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Thank you so much for this incredible review and for taking the time to share such detailed feedback about your experience with Willdesk! 😊We’re absolutely thrilled to hear that you’re loving the platform so far and that the flexibility of our live chat, automation, AI support, workflows, and customer service tools has been helping your team manage operations more efficiently.It’s also wonderful to know that the mobile app has made such a positive impact for your operations team. We know how important it is to stay connected with customers even while away from the desk, so hearing this truly means a lot to us.Most importantly, thank you for your kind words about Kim and our support team. We genuinely care about every merchant’s success, and we’re so happy to hear that your setup and testing experience felt smooth, responsive, and well supported. Your appreciation for the effort our team puts into customization and problem-solving is incredibly encouraging.We truly appreciate your recommendation and are excited to continue supporting your business as you grow with Willdesk. Thanks again for being part of our community! 🚀Best Regards,Kim|Willdesk Support Team of CWILL
very good , still getting to know it but it is helping a lot
Thank you very much for taking the time to send us your amazing rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone.Kindly feel free to send us a message if you need any form of support.We are always available to help out. 😊👍Thank you again!Emma Willdesk Customer Support Team of CWILL
Incredible platform and quick customer service. Super affordable and has everything that we need
We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. 💛We are commited to continue to strive in provide the best possible user experience. Thank you again!EmmaWilldesk Customer Support Team
C'est une super application et le service client et top. Merci
Merci pour vos commentaires très positifs ! 😊 Nous sommes ravis d'apprendre que notre équipe a pu vous aider. Si vous avez besoin d'autre chose, nous sommes toujours là pour vous ! 🙌Merci d'avoir choisi Willdesk !Cordialement,Sophie|Équipe Willdesk ✨
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience.Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇Happy Holidays!Emma Willdesk Customer Support Team of Channelwill
Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!
We highly appreciate you for taking the time to share your wonderful words. 🌟🌟🌟🌟🌟 It is great to see that you are happy with the customer support and the app. We will continue to strive and aim to provide the best possible user experience to everyonePlease feel free to send us a message if you need any form of support.We are always available to help out. 😊Thank you!Emma Willdesk Customer Support Team of Channelwill
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.Kindly feel free to send us a message if you need any form of support.We are always available to help out. 😊👍Thank you again!Best Regards,Sophie|Willdesk Support Team ✨
The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me!
Thank you so much for your kind words! We’re thrilled to hear that Niccoe provided you with prompt and helpful service. Your feedback means a lot to us, and we’re always here if you need anything else! 💛Best Regards,Kim|Willdesk Support Team
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