by Envia Shipping Worldwide
E-commerce shipping platform. We guarantee the best rates.
Free
DHL Express (Official) Shopify App by DHL Express
Use DHL Express to send packages anywhere in the world and handle all your shipping from one location. Ship your orders internationally with DHL Express Commerce
3.8 19 reviewsFree
Pros and cons
Pros and cons of DHL Express (Official)
Pros
- Exceptional Customer Support: Multiple users highlighted knowledgeable and responsive support staff who resolved issues efficiently.
- Smooth Integration: Users praised the seamless setup and integration with platforms like Shopify, often with guided assistance.
- Positive Impact on Business: Several reviews noted the app significantly improved shipping processes and business operations.
Cons
- Poor Support Accessibility: Many users reported difficulties reaching customer service, with unresolved inquiries and lack of response channels.
- Technical Issues During Setup: Some encountered errors during installation or registration without clear solutions or support.
Screenshots
About the app
Ship your orders internationally with DHL Express Commerce
- Automated order import and shipping workflows: Make your work easier with automatic order import and efficient shipping processes.
- DHL Delivery Options: Various DHL delivery options for the ease of your customers.
- Order Syncing and Tracking: Automatic order syncing and easy tracking updates.
- Electronic customs clearance: Customs clearance without paperwork through digital data submission
Keywords
DHL Express shipping Shopify appsinternational shipping Shopify appsautomatic order import Shopify appsshipping workflows Shopify appsDHL delivery services Shopify appsorder syncing Shopify appstracking updates Shopify appspaperless customs clearance Shopify appselectronic data submission Shopify appsDHL Express account Shopify appstechnical support Shopify appsinternational order management Shopify appsglobal shipping solutions Shopify appsautomated shipping Shopify appsDHL Express integration Shopify apps
Key features
- Automatically import orders and streamline shipping workflows for efficiency.
- Offer multiple DHL delivery options to suit customer preferences.
- Sync orders and provide real-time tracking updates effortlessly.
Pricing
DHL Express (Official) pricing plans
$0 /month
Not sure which plan to pick? Discuss plans with us, learn about custom pricing, or get a demo.
Here’s an overview of DHL Express (Official) costs for each of the plan(s)
The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by DHL Express (Official) is .
The details of the plans are outlined below.
- : this plan is free forever, incurring no subscription costs.
DHL Express (Official) price summary
| Pricing summary | Free |
| Total pricing plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
Comparison
Top DHL Express (Official) alternatives — detailed comparison
The table below highlights the crucial differences between DHL Express (Official) and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 3.2 ★ (19 reviews) | 4.4 ★ (470 reviews) | 4.0 ★ (62 reviews) | |
| Developed by | DHL Express | Envia Shipping Worldwide | Frenet | |
| Launch date | 2 June 2020 | 29 September 2017 | 29 September 2020 | |
| Pricing | Free | Free | Free, $19/month, $39/month, $129/month | |
| Objective | Ship your orders internationally with DHL Express Commerce | E-commerce shipping platform. We guarantee the best rates. | Correios starting at R$7.58* and all carriers offer free pick up. | |
| Categories | Shipping, Shipping rates | Shipping, Shipping rates | Shipping, Shipping rates | |
| Key features & highlights | ||||
| Purpose | Use DHL Express to send packages anywhere in the world and handle all your shipping from one location. | Improve your shipping process by getting instant quotes for envelopes, boxes and cargo shipments. | Boost your store's conversion rate with affordable shipping and precise quotes across Brazil. | |
| Features list |
|
|
| |
| Highlights |
|
| — | |
| User reviews and ratings | ||||
| Recommended | 68.4% | 90.4% | 80.6% | |
| Pros |
|
| — | |
| Cons |
|
| — | |
| Pricing and plans | ||||
| Total pricing plans | 0 | 1 | 4 | |
| Free plan | Not available | Available | Available | |
| Free trial | No | No | Yes, for 15 day(s) | |
| Technical information | ||||
| Rating | 3.2 ★ | 4.4 ★ | 4.0 ★ | |
| Total reviews | 19 | 469 | 108 | |
| Launch date | 2 June 2020 | 29 September 2017 | 29 September 2020 | |
More details about DHL Express (Official)
Product description
The DHL Express Commerce App, available only for merchants in Ireland and the UK, aids global expansion by simplifying international shipping. It enhances customer experience by showing live shipping rates at checkout and allows for batch label printing for time efficiency.
AI summary
The app facilitates DHL Express shipping integration with Shopify, enabling businesses to manage global shipments directly from their store. Its strengths include efficient setup assistance, with knowledgeable support staff guiding users through configuration and troubleshooting. The app streamlines shipping processes, offering reliable functionality once operational, and some users report positive experiences with responsive technical support. However, significant weaknesses include inconsistent onboarding, with frequent errors during installation or account registration, and limited accessibility to customer service for unresolved issues. Some users report delivery mishaps and claim delays without adequate resolution. While personalized support is praised when available, the lack of a standardized, easily accessible support system creates frustration for users encountering technical or logistical challenges. A notable missing feature is the inability to attach custom invoices directly within the app. Performance appears highly dependent on individual support interactions, leading to uneven user experiences.
Support
For any questions, concerns, or assistance with DHL Express (Official), the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, DHL Express (Official) offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the DHL Express (Official) are available in various languages on the Shopify app store, including English.
DHL Express (Official) support information in a nutshell
| Support email | DECCustomerSupport |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that DHL Express (Official) seamlessly integrates with are given below.
DHL Express
Developer
| Name | DHL Express |
| Website | View developer profile |
| Address | 10 Federal Street, Auckland, AUK, 1010 |
Installation
How to install DHL Express (Official) on your Shopify store
1
Send your details
Your name, email and store domain go straight to the DHL Express team.
2
The developer gets in touch
DHL Express contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
3.8
★★★★☆
19 total reviews
DHL Express (Official) has an overall rating of 3.8 stars from a total of 19 reviews on the Shopify app store. Of these, 13 (68.4%) are positive, 1 (5.3%) are neutral, and 5 (26.3%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★artbooks.phfrom Philippines · 9 June 2025
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
★★★★★Her Essence Experiencefrom British Virgin Islands · 3 December 2024
Simply amazing!! WowJoe was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful
★★★★★KIDSWEAR COLLECTIVEfrom United Kingdom · 24 June 2024
brilliant support - very knowledgable about every aspect of the platform - all issues resolved super fast.
★★★★★Tracey Neulsfrom United Kingdom · 30 May 2024
Joe Darbon took myself and a colleague through the set and implementation of the DHL Express Commerce integration with our Shopify site today. He was very knowledgeable of the set up requirements, options and functionality of DHL's application.We are new to DHL and the app, but so far we are off to a good start.
★★★★★Precious About Make-upfrom United Kingdom · 29 May 2024
Set up was talked through via Team Meet with the very helpful Joe. Managed to get it set up quickly and all my questions answered.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#3
dhl
Total reviews
19
No change vs 30 days ago
Average rating
3.8 ★
0.00 vs 30 days ago
Top market
GB
29.0% of installs
Category & keyword rankings
Position and market share today
| Keyworddhl | #3 | 3.2% ▼1.8 |
| Keywordinternational shipping | #11 | 0.1% ▼1.4 |
| CategoryShipping solutions | #12 | 0.0% ▲0.0 |
| Keywordadvanced shipping | #15 | 0.0% ▲0.0 |
Reviews trend
Cumulative reviews · last 6 months
18 → 19 reviews · rating steady at 3.8★
Ranks #3 in 1 of 10 App Store groups tracked.Open full charts →
DHL Express (Official) FAQs
How do I install the DHL Express (Official) Shopify app?
To install DHL Express (Official) on your Shopify store, click on the DHL Express (Official) installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install DHL Express (Official) on your Shopify store, then contact us now.
What are the key features of DHL Express (Official)?
The key features offered by DHL Express (Official) to Shopify store owners are:
- Available to DHL Express account holders, including full technical support
- Reduce manual effort with automatic order import and powerful shipping workflows
- A range of DHL delivery services for your customers’ convenience
- Automated order syncing and tracking updates at a glance
- Paperless customs clearance with electronic data submission
Does DHL Express (Official) integrate with other Shopify apps or tools?
Yes, DHL Express (Official) seamlessly integrates with other Shopify apps or tools, such as Make your work easier with automatic order import and efficient shipping processes., Various DHL delivery options for the ease of your customers., Automatic order syncing and easy tracking updates..
Is there a free trial available for DHL Express (Official)?
No, DHL Express (Official) does not offer any free trial.
What are the pricing plans for DHL Express (Official)?
The app offers 1 plan that is forever-free.
How does billing work for DHL Express (Official)?
DHL Express (Official) is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, DHL Express (Official) allows its subscribers to cancel or upgrade their subscription plan at any time.
Does DHL Express (Official) offer customer support?
Yes, DHL Express (Official) offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, DHL Express (Official) offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is DHL Express (Official) compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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3.8★★★★☆19 reviews · 68.4% positive
Writing reviews on ShopDigest is coming soon.
- ARartbooks.ph★★★★★
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
- HEHer Essence Experience★★★★★
Simply amazing!! WowJoe was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful
- KCKIDSWEAR COLLECTIVE★★★★★
brilliant support - very knowledgable about every aspect of the platform - all issues resolved super fast.
- TNTracey Neuls★★★★★
Joe Darbon took myself and a colleague through the set and implementation of the DHL Express Commerce integration with our Shopify site today. He was very knowledgeable of the set up requirements, options and functionality of DHL's application.We are new to DHL and the app, but so far we are off to a good start.
- PAPrecious About Make-up★★★★★
Set up was talked through via Team Meet with the very helpful Joe. Managed to get it set up quickly and all my questions answered.
- GDGlobal Diving Magnets★★★★★
DHL Express Commerce is the best thing to happen to my business!! After speaking to somebody at Shopify, they said that I couldn’t use DHL Express Commerce on my basic account. After speaking to Jack (sales executive) at DHL he said this wasn’t the case and that they were be able to do this. The following day Jack put me in touch with a guy called Joel (technical team). He had a teams call with me and showed me everything on Shopify and how it is all links together. I can now ship worldwide and stress free. I would recommend DHL To any small business.
- CBCOCO BOO LOVES★★★★★
Dealt with Joe who assisted promptly with integration to Shopify store. Always there to assist and couldn't have done any more. Great service.
- F+Fiorentini + Baker★★★★★
The support team is great! Joe guided me through the use of the app, helping me to set up all the settings according to my needs. Perfect assistance!The only flaw is that there is no quick way to attach personal invoices. Please, develop this option! Highly recommended!
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