Navidium Shipping Protection
by Navidium Apps
Protection for Your Order | Alternate Shipping Insurance | Upsell in Shopping Cart
Free to install · From $29.99/mo
Extend Shopper Operations Shopify App by Extend
Offer product and shipping protection in your store to boost sales and enhance customer loyalty. Increase income and customer loyalty with product and delivery protection.
4.5 22 reviewsFree
Pros and cons
Pros and cons of Extend Shopper Operations
Pros
- Efficient Customer Support: Quick and responsive assistance from the support team, often praised for their helpfulness.
- Seamless Integration: Easy setup and smooth integration with platforms like Shopify, requiring minimal ongoing attention.
- Revenue and Trust Boost: Effective in increasing average order value and customer confidence, especially for high-ticket items.
- Customizable Solutions: Adaptable to niche industry needs, providing tailored protection plans that enhance customer satisfaction.
Cons
- Inconsistent Claim Handling: Some users reported denied claims despite eligibility, causing customer frustration and delays.
- Revenue Threshold Limitation: Rejection of service based on store revenue, alienating smaller businesses.
Screenshots
About the app
Increase income and customer loyalty with product and delivery protection.
- Immediate Profit: Immediate income from selling product and shipping insurance.
- Claim Resolution: Quick and simple claim settlement for your clients.
- Warranty Customization: Tailored warranty plans to suit your specific field and products.
Keywords
product protection Shopify appsshipping protection Shopify appsrevenue growth Shopify appscustomer loyalty Shopify appsincremental revenue Shopify appsbrand loyalty Shopify appsrepeat buyers Shopify appstailored protection Shopify appsindustry-specific protection Shopify appsproduct lines protection Shopify apps
Key features
- Drive revenue by selling product and shipping protection with zero implementation costs.
- Automate claims resolution to turn negative experiences into positive customer interactions.
- Customize warranty plans to fit specific industries and product types.
Pricing
Extend Shopper Operations pricing plans
$0 /month
Not sure which plan to pick? Discuss plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Extend Shopper Operations costs for each of the plan(s)
The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by Extend Shopper Operations is .
The details of the plans are outlined below.
- : this plan is free forever, incurring no subscription costs.
Extend Shopper Operations price summary
| Pricing summary | Free |
| Total pricing plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
Comparison
Top Extend Shopper Operations alternatives — detailed comparison
The table below highlights the crucial differences between Extend Shopper Operations and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.8 ★ (21 reviews) | 4.7 ★ (396 reviews) | 5.0 ★ (760 reviews) | |
| Developed by | Extend | Navidium Apps | XCOTTON CO. | |
| Launch date | 18 November 2021 | 26 November 2021 | 7 August 2024 | |
| Pricing | Free | Free, $29.99/month, $49.99/month, $99.99/month | Free | |
| Objective | Increase income and customer loyalty with product and delivery protection. | Protection for Your Order | Alternate Shipping Insurance | Upsell in Shopping Cart | Solutions of shipping protection, return and extended warranty | |
| Categories | Warranties and insurance | Upsell and cross-sell, Warranties and insurance | Warranties and insurance, Returns and exchanges | |
| Key features & highlights | ||||
| Purpose | Offer product and shipping protection in your store to boost sales and enhance customer loyalty. | Drop shipping insurance apps and handle your own shipping protection program as an additional service. | Protect orders with shipping protection, extended warranty, fast claims & flexible solutions. | |
| Features list |
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| |
| Highlights | — | — |
| |
| User reviews and ratings | ||||
| Recommended | 90.9% | 96.7% | 100.0% | |
| Pros |
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| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 0 | 4 | 0 | |
| Free plan | Not available | Available | Not available | |
| Free trial | No | No | No | |
| Technical information | ||||
| Rating | 4.8 ★ | 4.7 ★ | 5.0 ★ | |
| Total reviews | 22 | 398 | 772 | |
| Launch date | 18 November 2021 | 26 November 2021 | 7 August 2024 | |
More details about Extend Shopper Operations
Product description
Extend Product Protection and Shipping Protection offer immediate revenue and require no implementation costs. The service ensures an effortless claims resolution process, enhancing customer loyalty, driving further sales, and providing buyers with assurance. To start, simply install their app or get in touch.
AI summary
The app offers product and shipping protection plans, enhancing customer trust and increasing average order value through extended warranties. Its strengths include a seamless Shopify integration, a user-friendly merchant portal, and responsive customer support that assists with onboarding and technical customization. The app is praised for its ability to automate backend processes, requiring minimal maintenance while boosting revenue. However, some limitations include occasional claim denials that require manual intervention, creating friction for customers and merchants. The app may also impose revenue-based eligibility criteria, restricting access for smaller stores. While the interface and support are generally well-received, isolated reports mention technical glitches and inconsistent service workflows, particularly for niche product servicing requirements. Overall, the app is positioned as a reliable solution for high-ticket item protection, though its effectiveness depends on specific business needs and operational complexities.
Support
For any questions, concerns, or assistance with Extend Shopper Operations, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Extend Shopper Operations are available in various languages on the Shopify app store, including English.
Extend Shopper Operations support information in a nutshell
| Support email | sales |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Extend Shopper Operations seamlessly integrates with are given below.
CheckoutShopify POSShopify AdminGorgias
Developer
| Name | Extend |
| Website | View developer profile |
| Address | 353 Sacramento St, San Francisco, CA, 94111 |
Installation
How to install Extend Shopper Operations on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Extend team.
2
The developer gets in touch
Extend contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.5
★★★★★
22 total reviews
Extend Shopper Operations has an overall rating of 4.5 stars from a total of 22 reviews on the Shopify app store. Of these, 20 (90.9%) are positive, 0 (0.0%) are neutral, and 2 (9.1%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Lalofrom United States · 5 February 2026
We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest.Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proactive, and always available when questions come up. We also really appreciate that Extend is constantly iterating and making improvements, which makes it feel like a true partnership rather than a static tool. Overall, it’s been a strong addition to our CX and operations stack. :)
★★★★★NZXTfrom United States · 29 March 2024
Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!
★★★★★Namesakefrom United States · 15 March 2024
So far we have had no issues with Extend and the team is really great to work with.
★★★★★White Duck Outdoorsfrom United States · 13 March 2024
Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.
★★★★★Lectric eBikesfrom United States · 28 February 2024
Extend is a great way to increase AOV and overall revenue while also supporting your customers!We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#12
Financial operations
Total reviews
22
No change vs 30 days ago
Average rating
4.5 ★
0.00 vs 30 days ago
Top market
US
Share of installs unavailable
Category & keyword rankings
Position and market share today
| KeywordFinancial operations | #12 | 0.0% |
| KeywordPercentage pricing | #27 | — |
| KeywordExtended warranty | #29 | — |
| KeywordClaims dashboard | #30 | — |
Reviews trend
Cumulative reviews · last 6 months
22 → 22 reviews · rating steady at 4.5★
Ranks #12 in 1 of 10 App Store groups tracked.Open full charts →
Extend Shopper Operations FAQs
How do I install the Extend Shopper Operations Shopify app?
To install Extend Shopper Operations on your Shopify store, click on the Extend Shopper Operations installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Extend Shopper Operations on your Shopify store, then contact us now.
What are the key features of Extend Shopper Operations?
The key features offered by Extend Shopper Operations to Shopify store owners are:
- Automatically segment customers based on value and risk.
- Apply dynamic policies for delivery, returns, exchanges, and product protection.
- Retain revenue and reduce costs by stopping fraud and abuse.
- Seamless resolutions for claims and issues.
Does Extend Shopper Operations integrate with other Shopify apps or tools?
Yes, Extend Shopper Operations seamlessly integrates with other Shopify apps or tools, such as Immediate income from selling product and shipping insurance., Quick and simple claim settlement for your clients., Tailored warranty plans to suit your specific field and products..
Is there a free trial available for Extend Shopper Operations?
No, Extend Shopper Operations does not offer any free trial.
What are the pricing plans for Extend Shopper Operations?
The app offers 1 plan that is forever-free.
How does billing work for Extend Shopper Operations?
Extend Shopper Operations is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, Extend Shopper Operations allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Extend Shopper Operations offer customer support?
Yes, Extend Shopper Operations offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Extend Shopper Operations compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.5★★★★★22 reviews · 90.9% positive
Writing reviews on ShopDigest is coming soon.
- LALalo★★★★★
We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest.Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proactive, and always available when questions come up. We also really appreciate that Extend is constantly iterating and making improvements, which makes it feel like a true partnership rather than a static tool. Overall, it’s been a strong addition to our CX and operations stack. :)
- NZNZXT★★★★★
Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!
- NANamesake★★★★★
So far we have had no issues with Extend and the team is really great to work with.
- WDWhite Duck Outdoors★★★★★
Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.
- LELectric eBikes★★★★★
Extend is a great way to increase AOV and overall revenue while also supporting your customers!We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!
- KFKiln Frog★★★★★
In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.
- AVAvanquil★★★★★
App works great and support is quick to help when needed. Highly recommended if you are looking to offer extended protection plans on your website.
- FSFenix Store★★★★★
We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them.
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