Trusted Help Center & Faq — Market Share Across Shopify App Store Groups
Trusted Help Center & FAQ's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
| Category Support - Other Store management > Support > Support - Other | 3.31%1.82 | Declining |
| Keyword help center | 2.56%0.94 | Declining |
| Keyword support | 2.35%32.15 | Declining |
| Category FAQ Store management > Support > FAQ | 1.71%0.73 | Declining |
| Keyword faqs | 1.28%0.03 | Declining |
| Keyword Custom font and color | 0.76%0.47 | Declining |
| Keyword call center | 0.75%0.42 | Climbing |
| Keyword Rich text editor | 0.38%0.04 | Climbing |
| Keyword Accordions | 0.23%0.17 | Climbing |
| Keyword FAQ page | 0.20%0.20 | Declining |
Showing 1-10 out of 16
Key Insights:
- Trusted Help Center & FAQ captures 3.3% of installs in Support - Other — its strongest position among the 10 Shopify groups shown (16 groups in total).
- Over the past 30 days, 3 gained share and 7 lost share — net downward pressure.
- support saw the sharpest contraction (-32.15pp) — worth checking whether the dip is short-term or sustained.
Trusted Help Center & Faq — Market Share Trend Across Top Groups
Monthly market share trajectory for Trusted Help Center & FAQ across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Category Support - Other | 18.75% | 12.86%6 | 12.94%0 | 8.70%4 | 5.04%4 | 3.31%2 |
| Keyword Help Center | 3.71% | 1.28%2 | 4.80%4 | 4.21%1 | 3.51%1 | 2.56%1 |
| Keyword Support | 4.24% | 10.41%6 | 38.54%28 | 14.54%24 | 34.53%20 | 2.35%32 |
| Category Faq | 4.49% | 3.27%1 | 4.09%1 | 3.13%1 | 2.43%1 | 1.71%1 |
| Keyword Faqs | 6.48% | 0.76%6 | 2.34%2 | 1.63%1 | 1.31%0 | 1.28%0 |
Key Insights:
- Trusted Help Center & FAQ's biggest share gain is in Faqs — expanded from 0.1% to 1.3% over the charted period.
- Across the 5 plotted groups, Trusted Help Center & FAQ expanded share in 2 and contracted in 3.
Top Categories Trusted Help Center & Faq Ranks In on Shopify
- Category Support - Other — Holds 3.3% market share in this category (-1.82pp this month) — slipping in this category.
- Keyword help center — Holds 2.6% market share in this keyword (-0.94pp this month) — slipping in this keyword.
- Keyword support — Holds 2.3% market share in this keyword (-32.15pp this month) — slipping in this keyword.
- Category FAQ — Holds 1.7% market share in this category (-0.73pp this month) — slipping in this category.
- Keyword faqs — Holds 1.3% market share in this keyword (-0.03pp this month) — slipping in this keyword.
Trusted Help Center & Faq on Shopify — Market Share FAQs
1. Where does Trusted Help Center & FAQ have the most market share on Shopify?
Trusted Help Center & FAQ captures the largest share of installs in Support - Other — 3.3% of the group's tracked install base, followed by 2.6% in help center and 2.3% in support. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Trusted Help Center & FAQ gaining or losing share in?
Trusted Help Center & FAQ is contracting in more groups than it's expanding. support saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is Trusted Help Center & FAQ's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Trusted Help Center & FAQ hold market share?
Trusted Help Center & FAQ appears in 16 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Trusted Help Center & FAQ's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Trusted Help Center & FAQ is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
