Support Shopify Apps – Analytics & Insights
(Updated October 2026) Track the top support Shopify apps with live rankings, market share, geography, and review data — updated weekly from the Shopify App Store. This keyword page shows where each app stands today and how its position has shifted over time.
Top Support Shopify Apps Ranked Today
Top 10 support Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market Share | Reviews |
|---|---|---|---|
 Trusted Help Center & FAQ | 1 2 | 30.73% 18.85 | 91 1 |
 SS: AI Chatbot & Live Chat | 2 1 | 28.17% 14.26 | 10 0 |
 Login as Customer: Support | 3 1 | 12.55% 7.46 | 19 1 |
 Cavalry AI Customer Support | 4 2 | 0.00% | 15 0 |
 Wizybot AI CRM & Chatbot | 5 3 | 2.30% 2.36 | 169 1 |
 Rosie: AI Phone Support Agent | 6 3 | 1.54% 1.28 | 4 1 |
 Zappy ‑ AI Support & Orders | 7 27 | 0.77% 0.77 | 3 3 |
 Gorgias: AI, Helpdesk & Chat | 8 1 | 11.06% 5.48 | 708 6 |
 Yuma AI | 9 1 | 0.10% 0.79 | 9 0 |
 Richpanel: AI Customer Support | 10 1 | 0.70% 0.35 | 139 0 |
Key Insights:
- Trusted Help Center & FAQ commands 30.7% market share, 2.6pp ahead of SS: AI Chatbot & Live Chat — a competitive support category.
- In the last 30 days, 6 apps climbed and 4 dropped in ranking among the top 10 tracked support apps.
- Gorgias: AI, Helpdesk & Chat added the most new reviews this month (+6) — strong adoption momentum.
Live Ranking and Market Share Trends for Support Shopify Apps
Monthly ranking and market share trends for the top 5 support Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Trusted Help Center & FAQ | #31 | #3 | #12 | #32 | #12 | — |
| SS: AI Chatbot & Live Chat | — | #9 | #36 | #12 | #21 | — |
| Login as Customer: Support | #21 | #11 | #21 | #42 | #31 | — |
| Cavalry AI Customer Support | #281 | #1018 | #122 | #66 | #42 | — |
| Wizybot AI CRM & Chatbot | #41 | #22 | #42 | #22 | #53 | — |
Key Insights:
- Trusted Help Center & FAQ's ranking held steady from #1 to #1 over the charted period.
- 3 of 5 top support apps improved their position; 1 declined — an actively reshuffling market.
- Trusted Help Center & FAQ's market share is 30.7% — gaining +24.4pp since the start of the chart.
Support Shopify Apps — Market Share by Country
Top 5 countries driving installs for support Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market Share | Change |
|---|---|---|
 United States | 54.4% | 11.13 |
 Pakistan | 11.4% | 5.95 |
 Germany | 8.6% | 3.47 |
 United Kingdom | 8.3% | 0.85 |
 Chile | 2.9% | 1.51 |
Key Insights:
- United States accounts for 54.4% of support app installs — the single largest market.
- Top 3 markets (United States, Pakistan, Germany) collectively cover 74.3% of all tracked support installs — highly concentrated demand.
Fastest to 1,000 Reviews — Support Shopify Apps
Race-style view of how the top 5 support Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Wizybot AI CRM & Chatbot | Not yet reached | 168 |
| Trusted Help Center & FAQ | Not yet reached | 92 |
| Login as Customer: Support | Not yet reached | 20 |
| Cavalry AI Customer Support | Not yet reached | 15 |
| SS: AI Chatbot & Live Chat | Not yet reached | 6 |
Key Insights:
- 5 of the top 5 support apps haven't yet crossed 1,000 reviews — Wizybot AI CRM & Chatbot is closest at 168 cumulative.
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Top Support Shopify Apps Ranked by Position
Trusted Help Center & FAQ holds the top spot for support with 30.7% market share, but the gap to challengers is closing, 2.6pp ahead of SS: AI Chatbot & Live Chat (28.2%). Login as Customer: Support sits at #3 with 12.5% share, rounding out the top tier. Together, the top 3 apps absorb 71.4% of all support installs — a highly concentrated landscape with limited room for new entrants. Zappy ‑ AI Support & Orders is the standout mover this month, climbing 27 positions — a momentum signal worth tracking.
Trusted Help Center & FAQ (30.7%) and SS: AI Chatbot & Live Chat (28.2%) sit close at the top of support apps, and Zappy ‑ AI Support & Orders climbed 27 positions this month. Current rank is a thin signal in this kind of mover-heavy category — recent climbers often have stronger 6-month trajectory than today's leader.
Live Ranking and Market Share Trends Across Support Shopify Apps
Trusted Help Center & FAQ held #1 steadily from Oct 2025 to Sep 2026 — an entrenched leader in support that challengers haven't displaced. Across the top 5 plotted support apps, 3 improved their ranking while 1 declined — the category is moving upward overall. Trusted Help Center & FAQ's share expanded +24.4pp from 6.4% (Oct 2025) to 30.7% (Oct 2026) — a sustained widening of the gap against other support apps over this window.
4 of 5 plotted support apps moved positions in this window — recent trajectory beats current rank as a signal when a category is reshuffling this actively.
Review Growth Velocity in Support — Which Apps Grew Fastest
None of the top 5 support apps tracked here have yet crossed 1,000 reviews. Wizybot AI CRM & Chatbot leads the set on current cumulative reviews with 168 — closest to the milestone, at roughly 17% of the way there.
With no app in this support set having crossed 1,000 reviews, the category is still in early adoption. Wizybot AI CRM & Chatbot is the closest to breaking out at 168 cumulative reviews — worth tracking its per-month review velocity to see whether it's on pace to cross the milestone first.
Top 5 Apps in Support
- Trusted Help Center & FAQ — Tops the support rankings with 30.7% market share and 5.0★.
- SS: AI Chatbot & Live Chat — Currently ranked #2 with 28.2% market share and 5.0★.
- Login as Customer: Support — Climbed 1 position this month to rank #3 — 12.5% share, 4.3★.
- Cavalry AI Customer Support — Climbed 2 positions this month to rank #4 — 0 share, 5.0★.
- Wizybot AI CRM & Chatbot — Currently ranked #5 with 2.3% market share and 4.6★.
Support Shopify Apps — Frequently Asked Questions
1. What is the best support app on Shopify?
Trusted Help Center & FAQ ranks #1 for support apps with 30.7% market share, but the category is competitive — SS: AI Chatbot & Live Chat is close behind at 28.2%, so the best fit depends on your store's specific needs.
2. Which support app has the highest market share on Shopify?
Trusted Help Center & FAQ holds the highest market share among support apps at 30.7% (+18.85pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many support apps are tracked on Shopify?
ShopDigest tracks 96 support apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which support app is growing the fastest on Shopify?
Zappy ‑ AI Support & Orders has shown the strongest ranking momentum, climbing 27 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are support apps most popular on Shopify?
United States has the highest concentration of support app installs at 54.4%, followed by Pakistan at 11.4%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for support on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
