Support Shopify Apps – Market Share Breakdown
(Updated October 2026) See which support Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Support Shopify Apps — Full Market Share Table
All tracked support Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Trusted Help Center & FAQ | 37.03% | 26.31 | Climbing |
| 2 |  Tidio: AI Chatbot & Live Chat | 14.00% | 22.74 | Declining |
| 3 |  Gorgias: AI, Helpdesk & Chat | 11.28% | 4.54 | Climbing |
| 4 |  Login as Customer: Support | 11.11% | 5.90 | Declining |
| 5 |  SS: AI Chatbot & Live Chat | 10.60% | 10.60 | Climbing |
| 6 |  Avada Image & Page Speed Up | 6.06% | 2.04 | Declining |
| 7 |  Yuma AI | 4.54% | 0.05 | Declining |
| 8 |  Chatty AI Chatbot & Live Chat | 1.86% | 2.33 | Declining |
| 9 |  Zipchat AI Chatbot & Live Chat | 1.16% | 1.16 | Climbing |
| 10 |  Rosie: AI Phone Support Agent | 0.76% | 0.76 | Climbing |
Showing 1-10 out of 27
Key Insights:
- Trusted Help Center & FAQ holds 37.0% share of support app installs — 23.0pp ahead of Tidio: AI Chatbot & Live Chat (14.0%).
- Top 3 apps (Trusted Help Center & FAQ, Tidio: AI Chatbot & Live Chat, Gorgias: AI, Helpdesk & Chat) account for 62.3% of all support install share — a competitive market.
- Trusted Help Center & FAQ is gaining share fastest this month (+26.31pp) — the largest single gainer among the top support apps by share.
- Tidio: AI Chatbot & Live Chat is losing share fastest (-22.74pp) — could indicate a churning user base or a stronger challenger gaining ground.
Support Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 support Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Trusted Help Center & FAQ | 4.3%6.41 | 10.4%6.13 | 36.7%26.33 | 12.0%24.7 | 30.7%18.66 | 30.7%0.06 |
| SS: AI Chatbot & Live Chat | — | — | 10.5% | 42.9%32.37 | 28.1%14.76 | 28.2%0.05 |
| Login as Customer: Support | 3.3%0.73 | 19.8%16.44 | 11.0%8.77 | 5.2%5.86 | 12.5%7.38 | 12.6%0.02 |
| Gorgias: AI, Helpdesk & Chat | 3.4%3.64 | 6.5%3.09 | 11.3%4.82 | 16.1%4.73 | 11.0%5.04 | 11.1%0.02 |
| Tidio: AI Chatbot & Live Chat | 31.7%21.86 | 35.4%3.74 | 13.9%21.49 | 6.1%7.87 | 6.3%0.17 | 6.2%0.07 |
Key Insights:
- Trusted Help Center & FAQ's share expanded from 6.4% → 30.7% over the charted period.
- Of the top 5 tracked support apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Support Shopify Apps by Country
Per-country market share rankings for support Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Trusted Help Center & FAQ leads in United States; Avada Image & Page Speed Up leads in India.
- Trusted Help Center & FAQ leads worldwide, but 3 of 4 tracked markets crown a different leader — Avada Image & Page Speed Up in India, Tidio: AI Chatbot & Live Chat in China, and others.
⚠️ Data issue or feedback?
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Top 5 Apps in Support
- Trusted Help Center & FAQ — Leads support apps with 30.7% install share, rated 5.0★ — gaining share this month.
- SS: AI Chatbot & Live Chat — Holds 28.2% of support app install share, rated 5.0★ — losing share this month.
- Login as Customer: Support — Holds 12.5% of support app install share, rated 4.3★ — gaining share this month.
- Cavalry AI Customer Support — Holds 0 of support app install share, rated 5.0★.
- Wizybot AI CRM & Chatbot — Holds 2.3% of support app install share, rated 4.6★ — losing share this month.
Support Shopify Apps — Frequently Asked Questions
1. Which support app has the highest market share on Shopify?
Trusted Help Center & FAQ currently holds the highest market share for support apps at 37.0%, but the category is competitive — Tidio: AI Chatbot & Live Chat is close behind at 14.0%. The right choice depends on your specific store needs.
2. How is market share calculated for support Shopify apps?
For support (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which support apps are gaining market share on Shopify?
Trusted Help Center & FAQ is gaining support app market share fastest this month, up +26.31pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which support apps are losing market share on Shopify?
Tidio: AI Chatbot & Live Chat has lost the most market share this month among support apps (-22.74pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most support Shopify app installs?
United States drives the largest share of support app installs at 54.4%, followed by Pakistan at 11.4% and Germany at 8.6%. Use the country picker on the third card to compare market leaders by country.
6. How many support apps does ShopDigest track on Shopify?
ShopDigest tracks 96 support apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
