by Captain Insure
Insurance for Shipping | Cart Upgrade | Payment Security Trustworthy Pages
From $11/mo · 14d trial
ShipGuard: Shipping Protection Shopify App by WeNexus
Expand revenue and secure orders with own custom shipping protection against damage, loss, and theft Custom shipping protection/shipping insurance managed by you.
4.6 24 reviewsFreePaid from $9.99/month
Pros and cons
Pros and cons of ShipGuard: Shipping Protection
Pros
- Seamless Integration: Smooth Shopify checkout integration and background operation without disruptions.
- Automated Efficiency: Streamlines handling of damaged/lost shipments, reducing support tickets and manual effort.
- Customizable Protection: Flexible item exclusions and tailored shipping insurance options enhance user control.
- Intuitive Claims Management: Quick and easy refund processing with a user-friendly claims system.
Cons
- Initial Setup Challenges: Some users reported difficulties during app configuration, requiring support intervention.
Screenshots
About the app
Custom shipping protection/shipping insurance managed by you.
- Define customizable shipping protection fees at checkout for customers.
- Set exclusions for specific products or variants from the insurance widget.
- Fully integrated claims management system for seamless issue resolution.
- Digital insurance fulfillment with flexible status options after purchase.
- Seamless Shopify checkout extension for easy integration and usage.
Keywords
shipping protection Shopify appscustom shipping insurance Shopify appsorder protection Shopify appsdamage loss theft Shopify appsclaims management Shopify appscheckout insurance Shopify appsshipping fee protection Shopify appsproduct exclusions Shopify appsdigital insurance Shopify appsseamless claims Shopify appsShopify checkout extension Shopify appsrevenue protection Shopify appssecure orders Shopify apps
Key features
- Customize shipping protection fees at checkout for flexible pricing.
- Exclude specific products or variants from insurance coverage easily.
- Automate claims management for quick refunds, reshipments, or reorders.
Pricing
ShipGuard: Shipping Protection pricing plans
Free
$0 /month
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
Standard
$9.99 /month
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
Plus
$29.99 /month
- Checkout Extension (Shopify Plus only)
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
Not sure which plan to pick? Discuss Free or Standard plans with us, learn about custom pricing, or get a demo.
Here’s an overview of ShipGuard: Shipping Protection costs for each of the plan(s)
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by ShipGuard: Shipping Protection is Free. The paid plans offered by ShipGuard: Shipping Protection are Standard, Plus.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Unlimited Insurance orders, Fixed, percentage & cart-value pricing, Fully customizable widget, Claim Management + Customer Claim Portal, Auto-fulfillment for insurance product, Product exclusion, Upsell reminder popup.
- Standard: the Standard plan costs $9.99 and comes with a 7-day free trial period. The plan offers a host of features, including Unlimited Insurance orders, Fixed, percentage & cart-value pricing, Fully customizable widget, Claim Management + Customer Claim Portal, Auto-fulfillment for insurance product, Product exclusion, Upsell reminder popup, Translations.
- Plus: the Plus plan costs $29.99 and comes with a 7-day free trial period. The plan offers a host of features, including Checkout Extension (Shopify Plus only), Unlimited Insurance orders, Fixed, percentage & cart-value pricing, Fully customizable widget, Claim Management + Customer Claim Portal, Auto-fulfillment for insurance product, Product exclusion + Upsell reminder, Translations + Geo-location targeting.
ShipGuard: Shipping Protection price summary
| Pricing summary | Free to install. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $9.99, $29.99 |
| Free trial available | Yes, for 7 day(s) |
Comparison
Top ShipGuard: Shipping Protection alternatives — detailed comparison
The table below highlights the crucial differences between ShipGuard: Shipping Protection and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.3 ★ (21 reviews) | 4.9 ★ (310 reviews) | 4.7 ★ (396 reviews) | |
| Developed by | WeNexus | Captain Insure | Navidium Apps | |
| Launch date | 16 December 2024 | 4 August 2022 | 26 November 2021 | |
| Pricing | Free, $9.99/month, $29.99/month | $11/month, $49/month | Free, $29.99/month, $49.99/month, $99.99/month | |
| Objective | Custom shipping protection/shipping insurance managed by you. | Insurance for Shipping | Cart Upgrade | Payment Security Trustworthy Pages | Protection for Your Order | Alternate Shipping Insurance | Upsell in Shopping Cart | |
| Categories | Warranties and insurance, Upsell and cross-sell | Upsell and cross-sell, Warranties and insurance | Upsell and cross-sell, Warranties and insurance | |
| Key features & highlights | ||||
| Purpose | Expand revenue and secure orders with own custom shipping protection against damage, loss, and theft | Increase your profits by using a shipping protection solution to decrease the chances of damage, loss, and theft. | Drop shipping insurance apps and handle your own shipping protection program as an additional service. | |
| Features list |
|
|
| |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 87.5% | 97.1% | 96.8% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 3 | 2 | 4 | |
| Free plan | Available | Not available | Available | |
| Free trial | Yes, for 7 day(s) | Yes, for 14 day(s) | No | |
| Technical information | ||||
| Rating | 4.3 ★ | 4.9 ★ | 4.7 ★ | |
| Total reviews | 24 | 315 | 402 | |
| Launch date | 16 December 2024 | 4 August 2022 | 26 November 2021 | |
More details about ShipGuard: Shipping Protection
Product description
ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options. The app integrates seamlessly with Shopify, improving store operations and customer satisfaction.
AI summary
ShipGuard is a Shopify app that enables merchants to offer shipping protection for customer orders, reducing disputes and enhancing post-purchase trust. The app seamlessly integrates with Shopify checkout, allowing automated handling of lost or damaged shipments while minimizing chargebacks and support requests. Key features include customizable protection options, product exclusions, and an intuitive claims management system for quick refund processing. Its user-friendly interface and smooth backend operation simplify setup and ongoing use. The app also provides flexibility in defining order protection statuses, giving merchants greater control. While initial setup may occasionally require assistance, responsive support helps resolve issues promptly. Overall, ShipGuard streamlines shipping insurance, improves customer satisfaction, and reduces operational overhead for store owners.
Support
For any questions, concerns, or assistance with ShipGuard: Shipping Protection, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the ShipGuard: Shipping Protection are available in various languages on the Shopify app store, including English.
ShipGuard: Shipping Protection support information in a nutshell
| Support email | hello |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that ShipGuard: Shipping Protection seamlessly integrates with are given below.
CheckoutShopify AdminCheckoutCheckout ExtensibilityCheckout upselOrder trackingReturns & ExchangesWarranties and insurance
Developer
| Name | WeNexus |
| Profile | See all apps by WeNexus |
| Website | View developer profile |
| Address | Dhaka |
Installation
How to install ShipGuard: Shipping Protection on your Shopify store
1
Send your details
Your name, email and store domain go straight to the WeNexus team.
2
The developer gets in touch
WeNexus contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.6
★★★★★
24 total reviews
ShipGuard: Shipping Protection has an overall rating of 4.6 stars from a total of 24 reviews on the Shopify app store. Of these, 21 (87.5%) are positive, 1 (4.2%) are neutral, and 2 (8.3%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Yghairsfrom United States · 5 February 2026
It's easy to set up, has been running perfectly, and is exactly what we wanted.
★★★★★Blacinshopfrom United States · 2 December 2025
(Updated Review)I want to update my previous review and clarify that the issue I experienced was not caused by ShipGuard, but by my store’s theme setup. After checking with the developer and reviewing their performance metrics, I realized the app works perfectly and does not slow down the store. It’s actually a great tool; easy to use, fully integrated with Shopify, and best of all, it’s free. It helped me secure hundreds of orders and added real value to my shop. Thanks to the support team for helping me understand the setup better!
★★★★★Forces Incfrom Canada · 21 November 2025
Great app! easy integration I have and will highly recommend them.
★★★★★Elycurafrom United Kingdom · 21 August 2025
This app is a keeper! The app is simple and super easy to use—no fuss, just quick, effective functionality.Even better, customer service responds lightning-fast. Had a small issue, reached out, and got a helpful reply in minutes. Highly recommend!
★★★★★MicroAvionicsfrom United Kingdom · 9 August 2025
Great APP and after a few days I've created an amount of revenue. I have used their tech support and they seem very good.Sign of a good team and hopefully I will be able to use more of their services.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#2
Coverage confirmation · Claims management
Total reviews
24
▲ 1 vs 30 days ago
Average rating
4.6 ★
▲ 0.02 vs 30 days ago
Top market
US
46.3% of installs · ▲ 4.88%
Category & keyword rankings
Position and market share today
| KeywordCoverage confirmation | #2 | 0.9% ▲0.7 |
| KeywordClaims management | #2 | 0.1% ▼0.0 |
| KeywordClaims dashboard | #2 | 1.1% ▲0.5 |
| KeywordPercentage pricing | #4 | 0.2% ▲0.1 |
Reviews trend
Cumulative reviews · last 6 months
23 → 24 reviews · rating 4.6★ (+0.02)
Ranks #2 in 3 of 10 App Store groups tracked.Open full charts →
ShipGuard: Shipping Protection FAQs
How do I install the ShipGuard: Shipping Protection Shopify app?
To install ShipGuard: Shipping Protection on your Shopify store, click on the ShipGuard: Shipping Protection installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install ShipGuard: Shipping Protection on your Shopify store, then contact us now.
What are the key features of ShipGuard: Shipping Protection?
The key features offered by ShipGuard: Shipping Protection to Shopify store owners are:
- Define customizable shipping protection fees at checkout for customers.
- Set exclusions for specific products or variants from the insurance widget.
- Fully integrated claims management system for seamless issue resolution.
- Digital insurance fulfillment with flexible status options after purchase.
- Seamless Shopify checkout extension for easy integration and usage.
Does ShipGuard: Shipping Protection integrate with other Shopify apps or tools?
ShipGuard: Shipping Protection has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for ShipGuard: Shipping Protection?
Yes, ShipGuard: Shipping Protection offers a 7-day free trial on all its paid plans.
What are the pricing plans for ShipGuard: Shipping Protection?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $9.99/month, $29.99/month, and come with a 7-day free trial period.
How does billing work for ShipGuard: Shipping Protection?
ShipGuard: Shipping Protection uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, ShipGuard: Shipping Protection allows its subscribers to cancel or upgrade their subscription plan at any time.
Does ShipGuard: Shipping Protection offer customer support?
Yes, ShipGuard: Shipping Protection offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is ShipGuard: Shipping Protection compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.6★★★★★24 reviews · 87.5% positive
Writing reviews on ShopDigest is coming soon.
- YGYghairs★★★★★
It's easy to set up, has been running perfectly, and is exactly what we wanted.
- BLBlacinshop★★★★★
(Updated Review)I want to update my previous review and clarify that the issue I experienced was not caused by ShipGuard, but by my store’s theme setup. After checking with the developer and reviewing their performance metrics, I realized the app works perfectly and does not slow down the store. It’s actually a great tool; easy to use, fully integrated with Shopify, and best of all, it’s free. It helped me secure hundreds of orders and added real value to my shop. Thanks to the support team for helping me understand the setup better!
- FIForces Inc★★★★★
Great app! easy integration I have and will highly recommend them.
- ELElycura★★★★★
This app is a keeper! The app is simple and super easy to use—no fuss, just quick, effective functionality.Even better, customer service responds lightning-fast. Had a small issue, reached out, and got a helpful reply in minutes. Highly recommend!
- MIMicroAvionics★★★★★
Great APP and after a few days I've created an amount of revenue. I have used their tech support and they seem very good.Sign of a good team and hopefully I will be able to use more of their services.
- APAbbott's Pro-Power★★★★★
We installed ShipGuard last month and it’s already making a difference. Customers love having the option to protect their orders, and we’ve seen fewer complaints related to shipping issues.
- AOA1 Outdoor Power★★★★★
A must-have app for every Shopify store. ShipGuard’s digital insurance fulfillment and flexible statuses give us full control over our order protection. We’ve seen fewer chargebacks and more trust from our customers.
- BOBobcat® of Parry Sound★★★★★
This app saved us so much time and money! ShipGuard integrates perfectly with our store and automates the entire process of handling damaged or lost shipments. Our support tickets have decreased, and customer satisfaction has gone up.
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