Agent Analytics Shopify Apps — Full Market Share Table
All tracked agent analytics Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 75.71% | 9.62 | Climbing |
| 2 |  Commslayer: AI Helpdesk & Chat | 9.61% | 1.45 | Declining |
| 3 |  Gorgias: AI, Helpdesk & Chat | 5.05% | 3.37 | Climbing |
| 4 |  KwikEngage: Whatsapp Marketing | 4.01% | 0.46 | Declining |
| 5 |  Microsoft Clarity: AI Insights | 2.49% | 0.16 | Declining |
| 6 |  Buddy AI: Agentic Commerce | 0.89% | 1.55 | Declining |
| 7 |  Zoko WhatsApp Marketing & Chat | 0.59% | 0.37 | Climbing |
| 8 |  Zipchat AI Chatbot & Live Chat | 0.50% | 9.68 | Declining |
| 9 |  Tidio: AI Chatbot & Live Chat | 0.29% | 0.07 | Declining |
| 10 |  Flyweight AI Chatbot & AI Chat | 0.27% | 0.15 | Climbing |
Showing 1-10 out of 23
Key Insights:
- Chatty AI Chatbot & Live Chat holds 75.7% share of agent analytics app installs — 66.1pp ahead of Commslayer: AI Helpdesk & Chat (9.6%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat, Gorgias: AI, Helpdesk & Chat) account for 90.4% of all agent analytics install share — a concentrated market.
- Chatty AI Chatbot & Live Chat is gaining share fastest this month (+9.62pp) — the largest single gainer among the top agent analytics apps by share.
- Zipchat AI Chatbot & Live Chat is losing share fastest (-9.68pp) — could indicate a churning user base or a stronger challenger gaining ground.
Agent Analytics Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 agent analytics Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 52.6% | 68.0%15.44 | 64.4%3.57 | 65.7%1.24 | 68.7%3.00 | 75.1%6.46 |
| Commslayer: AI Helpdesk & Chat | 5.0% | 18.3%13.29 | 19.4%1.08 | 17.4%2.02 | 11.3%6.13 | 9.5%1.71 |
| Microsoft Clarity: AI Insights | 1.4% | 1.6%0.14 | 1.8%0.17 | 2.0%0.21 | 2.2%0.27 | 6.1%3.90 |
| Buddy AI: Agentic Commerce | 0.0% | 3.2%3.14 | 0.1%3.08 | 5.1%5.02 | 0.5%4.57 | 3.8%3.23 |
| KwikEngage: Whatsapp Marketing | 10.7% | 0.7%9.98 | 5.5%4.73 | 5.5%– | 0.5%5.00 | 2.0%1.52 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share expanded from 52.6% → 75.1% over the charted period.
- Of the top 5 tracked agent analytics apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Agent Analytics Shopify Apps by Country
Per-country market share rankings for agent analytics Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | KwikEngage: Whatsapp Marketing | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat |
| 2 | Commslayer: AI Helpdesk & Chat | Commslayer: AI Helpdesk & Chat | Chatty AI Chatbot & Live Chat | Microsoft Clarity: AI Insights | Commslayer: AI Helpdesk & Chat |
| 3 | Gorgias: AI, Helpdesk & Chat | Gorgias: AI, Helpdesk & Chat | Zoko WhatsApp Marketing & Chat | Buddy AI: Agentic Commerce | Gorgias: AI, Helpdesk & Chat |
| 4 | KwikEngage: Whatsapp Marketing | Microsoft Clarity: AI Insights | Microsoft Clarity: AI Insights |  Algoshop AI Chatbot &Live Chat | Microsoft Clarity: AI Insights |
| 5 | Microsoft Clarity: AI Insights | Buddy AI: Agentic Commerce |  B: WhatsApp, Voice, SMS & Chat | Tidio: AI Chatbot & Live Chat | Buddy AI: Agentic Commerce |
Key Insights:
- Chatty AI Chatbot & Live Chat leads agent analytics apps in 3 of 4 tracked markets (United States, China, United Kingdom).
- Chatty AI Chatbot & Live Chat leads worldwide, but India bucks the trend — KwikEngage: Whatsapp Marketing leads there.
Top 5 Apps in Agent Analytics
- Chatty AI Chatbot & Live Chat — Leads agent analytics apps with 75.1% install share, rated 4.9★ — gaining share this month.
- Wa: WhatsApp Chat, WhatsApp AI — Holds 0 of agent analytics app install share, rated 4.9★.
- Commslayer: AI Helpdesk & Chat — Holds 9.5% of agent analytics app install share, rated 4.9★ — losing share this month.
- Buddy AI: Agentic Commerce — Holds 3.8% of agent analytics app install share, rated 4.8★ — gaining share this month.
- CA: WhatsApp Chat Order Button — Holds 0 of agent analytics app install share, rated 5.0★.
Agent Analytics Shopify Apps — Frequently Asked Questions
1. Which agent analytics app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat dominates the agent analytics category on Shopify with 75.7% of installs — 66.1pp ahead of Commslayer: AI Helpdesk & Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for agent analytics Shopify apps?
For agent analytics (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which agent analytics apps are gaining market share on Shopify?
Chatty AI Chatbot & Live Chat is gaining agent analytics app market share fastest this month, up +9.62pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which agent analytics apps are losing market share on Shopify?
Zipchat AI Chatbot & Live Chat has lost the most market share this month among agent analytics apps (-9.68pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most agent analytics Shopify app installs?
United States drives the largest share of agent analytics app installs at 30.1%, followed by United Kingdom at 9.2% and Australia at 6.9%. Use the country picker on the third card to compare market leaders by country.
6. How many agent analytics apps does ShopDigest track on Shopify?
ShopDigest tracks 96 agent analytics apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
