Top 96 Customer service Shopify Apps in October 2026
Check out all customer service apps tailor-made for your Shopify store. Whether you are seeking free or paid solutions, Shopify offers a diverse range of 96 top-notch apps catering to businesses of all sizes. These apps are designed to boost your Shopify store's performance and make managing your business a breeze. Explore the collection and discover how these customer service apps can take your Shopify store to the next level! We meticulously handpicked these top customer service apps by evaluating various parameters, including ratings, reviews, price, popularity, launch date, and best matches, to ensure they offer the best value and experience to our users. Read full information here. Check out all customer service apps tailor-made for your Shopify store. Whether you're seeking free plans or premium solutions, Shopify offers a diverse range of 96 top-notch apps catering to businesses of all sizes. Discover the perfect tools to elevate your' e-commerce experience today!
VanChat AI Chat & AI Chatbot leads customer service apps with 55.2% market share, ahead of Zipchat AI Chatbot & Live Chat at 13.4%. A concentrated field — one app holds most of the tracked installs.
96 apps trackedUpdated 25 October 2026
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Continue with GoogleTop ranked · #1 of 96
VanChat AI Chat & AI Chatbot by VanChat
AI chat that sells: AI agent for live chat & customer service
Pros
- The app is praised for its quick and intuitive setup process, requiring no technical skills.
- The chatbot provides accurate, human-like answers to customer inquiries, enhancing trust and satisfaction.
- Users highlight significant reductions in customer service workload due to automated query handling.
Cons
- Some users note the lack of seamless integration with live human support or third-party helpdesks.
What merchants said
“VanChat è un’app molto valida, semplice da configurare e ben integrata con Shopify. L’installazione è stata rapida e l’interfaccia è intuitiva anche nella gestione delle diverse impostazioni.Il chatbot si integra bene con il catalogo e riesce a fornire risposte utili ai clienti, migliorando l’esperienza di navigazione e facilitando la ricerca delle informazioni sui prodotti.Molto positivo anche il supporto: disponibile, rapido nelle risposte e attento nella risoluzione delle richieste.Nel complesso, un’ottima soluzione per chi vuole aggiungere al proprio store Shopify un assistente AI efficace e facile da gestire. Consigliata!”100 Colpi di Lima · Italy · ★ 5.0 · 10/22/2026
Summary
Starting PriceFree
Free Trial7 days
Launch Date06 Feb 2024
DeveloperVanChat
Ratings4.9 ★ (120)
View on ShopifyView chartsAbout the App
VanChat AI Chat & AI Chatbot, a Customer service Shopify app, has achieved 120 reviews and an average rating of 4.9 stars since its launch 2 years ago. Designed to assist Shopify merchants with - "Shoppers hesitate? VanChat reads their hidden doubts and turns questions into orders, 24/7." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. VanChat AI Chat & AI Chatbot offers a host of key features, including:
- AI agent that learns from every chat what converts, product by product
- Chat support that reads between the lines and eases hidden doubts
- AI shopping assistant: product recommendations and deals for hesitant shoppers
- AI customer support & chat automation, 24/7: order tracking, returns, FAQs
- Set up in minutes: auto-learns catalog & policies; train with files, links
Pricing Details
VanChat AI Chat & AI Chatbot offers 1 free plan and 3 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: 100 AI replies/month, AI learns 100 products, Product recommendations, AI Instructions & correct responses, Order tracking & Agent handover, Lead collection, Analytics, Unlimited visitors
Starter · $39/month
Included features: 500 AI replies/month, AI learns 1,000 products, All Free plan features, Lead auto-sync & export, Conversation search & filters, Unlimited human replies, Unlimited visitors
Pro · $149/month
Included features: 2,500 AI replies/month, AI learns 2,500 products, All Starter plan features, AI Sales Automation, Instagram & Facebook integration, Export conversation history, Unlimited visitors
Growth · $249/month
Included features: 5,000 AI replies/month, AI learns 5,000 products, All Pro plan features, AI-powered Insights, No VanChat branding, Priority support, Unlimited visitors
Pros and Cons
Delve into ShopDigest's expert insights on VanChat AI Chat & AI Chatbot - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The app is praised for its quick and intuitive setup process, requiring no technical skills.
- The chatbot provides accurate, human-like answers to customer inquiries, enhancing trust and satisfaction.
- Users highlight significant reductions in customer service workload due to automated query handling.
- The app actively drives sales through personalized recommendations and proactive engagement.
- Smooth compatibility with Shopify stores, making it a plug-and-play solution.
- The support team is frequently noted for being quick, helpful, and proactive.
- Supports diverse customer bases with effective multilingual functionality.
- Users appreciate the flexibility to tailor the chatbot to their specific needs.
- The bot initiates helpful interactions, such as offering discounts or guiding customers.
- Regular updates and responsiveness to user feedback are consistently highlighted.
Cons
- Some users note the lack of seamless integration with live human support or third-party helpdesks.
- A few reviewers mention the need for more control over default promotional messages.
#2 of 96
Redo by Redo Tech, Inc
Join the rapidly expanding ecommerce companies and reduce refunds by 81%.
Pros
- Quick, responsive, and helpful support team frequently praised for resolving issues promptly.
- Simplifies and automates returns, reducing manual work and improving efficiency for businesses.
- Intuitive design and easy navigation make the app accessible for both businesses and customers.
Cons
- Certain premium functionalities are restricted to American businesses, disadvantaging international users.
What merchants said
“We have only been using Redo for maybe 5 months and so far so good!They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!”Cozy Earth · United States · ★ 5.0 · 8/19/2025
Summary
Starting PriceFree
Free TrialFree plan
Launch Date25 May 2020
DeveloperRedo Tech, Inc
Ratings4.9 ★ (805)
View on ShopifyView chartsAbout the App
Redo, a Customer service Shopify app, has achieved 805 reviews and an average rating of 4.9 stars since its launch 6 years ago. Designed to assist Shopify merchants with - "Cut down on returns and save on return costs by using the world's first Return Coverage service." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. Redo offers a host of key features, including:
- Ecommerce Growth:Join rapidly expanding e-commerce companies in reducing their returns.
- unique reward system:Earn more profit on every return with our unique reward system.
- Competitive Return Policy:Offer free return coverage to compete with Amazon's return policy.
Pricing Details
Redo offers 1 free plan and 3 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Returns · $0/month
Included features: Returns and claims portal, AI exchange agent for +17% exchange rate, Variant-level returns analytics, Monthly AI returns analysis report, Full customizable return flow
Checkout Optimizer · $10/month
Included features: A/B test checkout experiences, Show tailored offers based on web intent, Increase conversion rate 14%
Email and SMS · $10/month
Included features: Cross-sell from order tracking emails, Shoppable emails
Fulfillment · $99/month
Included features: Fulfillment software, Auto Batch to optimize fulfillment speed, Auto Merge orders to save on costs, Bulk ship identical orders automatically
Pros and Cons
Delve into ShopDigest's expert insights on Redo - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- Quick, responsive, and helpful support team frequently praised for resolving issues promptly.
- Simplifies and automates returns, reducing manual work and improving efficiency for businesses.
- Intuitive design and easy navigation make the app accessible for both businesses and customers.
- Reduces return shipping costs and eliminates fees, often turning returns into revenue opportunities.
- Handles exchanges, refunds, and tracking automatically, saving significant time for businesses.
- Easy setup and compatibility with existing systems, including Shopify and other e-commerce platforms.
- Regular updates and new tools enhance functionality and address evolving business needs.
- Enhances satisfaction with hassle-free returns, exchanges, and store credit options.
- Proactive in gathering feedback and implementing improvements, fostering a partnership approach.
Cons
- Certain premium functionalities are restricted to American businesses, disadvantaging international users.
- Some users report bugs or issues with automation and integration, though support resolves them quickly.
- The app may interfere with accessibility tools, requiring manual adjustments to maintain compliance.
- A few businesses felt pressured to adopt looser return policies, conflicting with their preferences.
#3 of 96
Customer Service AI by Service Points
Automate customer support with email integration and more.
Key Features
- Lightning fast customer support
- Automated actions such as refunds, resends, order changes and address updates
- Fully personalized replies based on your feedback and policies
- Help reduce customer support workload
Summary
Starting PriceFree
Free TrialFree plan
Launch Date21 Jan 2026
DeveloperService Points
Ratings2.0 ★ (1)
View on ShopifyView chartsAbout the App
Customer Service AI, a Customer service Shopify app, has achieved 1 reviews and an average rating of 2 stars since its launch this year. Designed to assist Shopify merchants with - "Make your current customer service faster, better and cheaper!" it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. Customer Service AI offers a host of key features, including:
- Lightning fast customer support
- Automated actions such as refunds, resends, order changes and address updates
- Fully personalized replies based on your feedback and policies
- Help reduce customer support workload
Pricing Details
Customer Service AI offers 0 free plans and 0 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
· $0/month
Keyword ranking
Top three ranked in Shopify App Store
VanChat AI Chat & AI Chatbot
Shoppers hesitate? VanChat reads their hidden doubts and turns questions into orders, 24/7.
4.9 ★ (120)$39/mo onwards
View app data →Redo
Cut down on returns and save on return costs by using the world's first Return Coverage service.
4.9 ★ (805)$10/mo onwards
View app data →Customer Service AI
Make your current customer service faster, better and cheaper!
2.0 ★ (1)Free
View app data →#4 of 96
Smartreply AI Customer Service by InCharge
Answer customers faster & drive growth for your brand with AI
Pros
- Efficiently handles repetitive tasks like responses, DMs, and comment management, saving time for users.
- Boosts interaction through personalized recommendations, discounts, and instant replies.
- Increases conversions and reduces ad costs by automating targeted promotions and responses.
Cons
- Some users reported being charged despite uninstalling before the trial period ended.
What merchants said
“Before using SmartReply, our team had to dedicate specific staff to spend a massive amount of time dealing with all social media comments every day. But SmartReply helped us save over 80% of our time, allowing us to focus on revenue. I have to give a huge shoutout to their top-tier customer support team! While other software just leaves you hanging, the SmartReply team is truly different. Jonah got on 1-on-1 calls with us and walked us through the entire setup from A to Z. The onboarding experience was incredibly smooth. It only took us a very short amount of time to quickly build a efficient automated system that aligns with our brand tone. Highly recommended!”NovaHair · United States · ★ 5.0 · 5/21/2026
Summary
Starting Price$49/mo
Free Trial14 days
Launch Date20 Mar 2024
DeveloperInCharge
Ratings4.7 ★ (10)
View on ShopifyView chartsAbout the App
Smartreply AI Customer Service, a Customer service Shopify app, has achieved 9 reviews and an average rating of 4.7 stars since its launch 2 years ago. Designed to assist Shopify merchants with - "SmartReply AI communicates with customers on autopilot across Social Media, chat, and email." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. Smartreply AI Customer Service offers a host of key features, including:
- Use AI to reply to comments and dms giving dynamic product recommendations
- Send out Facebook/Whatsapp message campaigns with automatic conversations
- Auto DM everyone who comments to drive revenue
- Ai comment hiding for negative comments on your Facebook or Instagram ads/posts
- Outbound Commenting: Automatically reply with AI, organic sales & brand growth
Pricing Details
Smartreply AI Customer Service offers 0 free plans and 3 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Starter · $49/month
Included features: 300 Credits, Auto AI Message, Auto AI Comment DM/Reply, Hide Comments, Build DM Subscribers/Campaigns, Whatsapp Marketing, Sync Products, 1 User
Basic · $149/month
Included features: 1250 Credits, Auto AI Message, Auto AI Comment DM/Reply, Hide Comments, Build DM Subscribers/Campaigns, Whatsapp Marketing, Sync Products, 1 User
Advertiser · $299/month
Included features: 10k Credits, Auto AI Message, Auto AI Comment DM/Reply, Hide Comments, Build DM Subscribers/Campaigns, Whatsapp, Sync Products
Pros and Cons
Delve into ShopDigest's expert insights on Smartreply AI Customer Service - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- Efficiently handles repetitive tasks like responses, DMs, and comment management, saving time for users.
- Boosts interaction through personalized recommendations, discounts, and instant replies.
- Increases conversions and reduces ad costs by automating targeted promotions and responses.
- Easy setup and compatibility with existing systems, including Shopify and social media platforms.
- Adapts to user FAQs and preferences, delivering tailored responses that feel human-like.
- Significantly reduces manual workload, allowing users to focus on business growth.
- Streamlines comment moderation, hides negativity, and automates engagement across platforms.
- Ideal for solo entrepreneurs and small teams, offering enterprise-level support without additional resources.
- Users report quick returns on investment through reduced support time and increased sales.
- Intuitive design makes navigation and customization straightforward.
Cons
- Some users reported being charged despite uninstalling before the trial period ended.
#5 of 96
QuickCEP: AI Support Agent by QuickCEP
Expand your business using Chatbots and Marketing Automation.
Pros
- Consolidates conversations from various platforms like email, social media, and WhatsApp into a unified interface.
- Intelligent chatbots and automation reduce response times and improve customer satisfaction.
- Clean, intuitive design simplifies navigation for both beginners and advanced users.
Cons
- Some users report significant drops in website speed and Lighthouse scores after installation.
What merchants said
“We’ve been using QuickCEP for almost two years, and it has really helped our customer service team follow up on cases much more efficiently. Their AI agent also helps reduce a lot of manual workload and frees up our team’s time.The development team is very responsive as well and always quick to help whenever we run into any issues. Definitely recommend QuickCEP!”Pascal Official · United States · ★ 5.0 · 9/18/2026
Summary
Starting PriceFree
Free TrialFree plan
Launch Date05 Jan 2022
DeveloperQuickCEP
Ratings4.9 ★ (56)
View on ShopifyView chartsAbout the App
QuickCEP: AI Support Agent, a Customer service Shopify app, has achieved 56 reviews and an average rating of 4.9 stars since its launch 4 years ago. Designed to assist Shopify merchants with - "QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. QuickCEP: AI Support Agent offers a host of key features, including:
- Chatbot Features:CHAT&BOT: Complete social media engagement, pre-loaded interactive scene templates.
- Marketing Efficiency:Marketing Automation: Accurate targeting, abundant templates.
- Customer Churn Prediction:Customer insight: initial signs of customer loss and spreading of similar groups.
Pricing Details
QuickCEP: AI Support Agent offers 1 free plan and 1 paid plan.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: For individual sellers, 100 Messages/mo (Human & Al), 1 Seat Livechat/Email, AI Chatbots & AI Copilot Basic, Automate AI Chatbots Training, Support GTS
Enterprise · $1699/month
Included features: Chat Agent/Email Agent/Comments Agent, Agent Self-EVO, 10,000 AI Credits, Livechat/Email/Call/SMS/FB/INS/X/WhatsA, Tickets, CDP
Pros and Cons
Delve into ShopDigest's expert insights on QuickCEP: AI Support Agent - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- Consolidates conversations from various platforms like email, social media, and WhatsApp into a unified interface.
- Intelligent chatbots and automation reduce response times and improve customer satisfaction.
- Clean, intuitive design simplifies navigation for both beginners and advanced users.
- Significantly reduces manual workload, enabling smaller teams to handle larger volumes.
- Combines chatbot, email automation, and customer segmentation for streamlined operations.
- Responsive and knowledgeable assistance for setup and troubleshooting.
- Provides actionable insights into customer behavior and campaign performance.
- Syncs with existing systems to enhance data management and workflow.
- AI chatbots ensure continuous customer engagement outside business hours.
- Reduces labor costs and recovers lost orders through automation.
Cons
- Some users report significant drops in website speed and Lighthouse scores after installation.
- Occasional glitches like repeated flow segments disrupt user experience.
- Users desire more variety in pre-designed email marketing templates.
- New functionalities sometimes lag behind user expectations or lack advance notice.
- some users praised multi-language capabilities, while others noted limitations).
#6 of 96
Brandwise: AI Customer Service by Brandwise Inc.
Provide instant support across every channel with AI
Key Features
- Unified inbox: email, live chat, IG, FB, and TikTok
- AI Agent: resolves tickets automatically with accurate brand & order info
- AI Comment Moderation: automatically hide negative/spam comments on your ads
- View order info, shipping details, & process refunds directly in your inbox
- In-depth analytics for your entire organization and individual team members
What merchants said
“Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me.Pros- Price-friendly- Powerful AI automation. Brandwise > Gorgias- Fights against trolls on posts and scammers/spammersCons- Was some minor email duplication around June 6, 2025 glitches, but they seem to have been fixed as of writing this review”Uberious Goods · United States · ★ 5.0 · 6/13/2025
Summary
Starting Price$49/mo
Free Trial7 days
Launch Date01 Apr 2025
DeveloperBrandwise Inc.
Ratings5.0 ★ (2)
View on ShopifyView chartsAbout the App
Brandwise: AI Customer Service, a Customer service Shopify app, has achieved 1 reviews and an average rating of 5 stars since its launch 1 years ago. Designed to assist Shopify merchants with - "Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox" it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. Brandwise: AI Customer Service offers a host of key features, including:
- Unified inbox: email, live chat, IG, FB, and TikTok
- AI Agent: resolves tickets automatically with accurate brand & order info
- AI Comment Moderation: automatically hide negative/spam comments on your ads
- View order info, shipping details, & process refunds directly in your inbox
- In-depth analytics for your entire organization and individual team members
Pricing Details
Brandwise: AI Customer Service offers 0 free plans and 4 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Start · $49/month
Included features: 5,000 AI credits per month, Channels: email, live chat, social media, AI comment moderation, AI replies, AI summaries, Unlimited team members
Pro · $99/month
Included features: 10,000 AI credits monthly, Channels: email, live chat, social media, AI comment moderation, AI replies, AI summaries, Unlimited team members
Scale · $179/month
Included features: 20,000 AI credits per month, Channels: email, live chat, social media, AI comment moderation, AI replies, AI summaries, Unlimited team members
Enterprise · $269/month
Included features: 30,000 AI credits per month, Channels: email, live chat, social media, AI comment moderation, AI replies, AI summaries, Unlimited team members
#7 of 96
Zipchat AI Chatbot & Live Chat by ZIPCHAT INC
AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Pros
- The AI delivers highly accurate, natural-sounding interactions that users find indistinguishable from human support.
- Seamless WhatsApp automation enhances customer engagement and boosts sales conversions.
- Users consistently highlight the intuitive setup process and user-friendly interface.
Cons
- Some users find the pricing prohibitive, especially for smaller operations.
What merchants said
“We've been using Zipchat for a few months now after moving from Tidio. It is an extremely well-formatted app. We evaluated several AI, sales, and customer service applications, and Zipchat stands far above the rest—not only in its features and content, but also in its pricing.The AI chat constantly amazes me, often handling conversations better than a human agent. Looking back at some of the chat logs, clients clearly have no idea they are speaking with an AI. I have no hesitation in recommending. ”Fytique · United Kingdom · ★ 5.0 · 10/20/2026
Summary
Starting PriceFree
Free Trial7 days
Launch Date23 May 2023
DeveloperZIPCHAT INC
Ratings4.9 ★ (210)
View on ShopifyView chartsAbout the App
Zipchat AI Chatbot & Live Chat, a Customer service Shopify app, has achieved 207 reviews and an average rating of 4.9 stars since its launch 3 years ago. Designed to assist Shopify merchants with - "ZipChat GPT-4 AI chatbot reduces customer support work and enhances satisfaction by providing immediate responses." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. Zipchat AI Chatbot & Live Chat offers a host of key features, including:
- Chatbot Customer Engagement:AI Chatbot talks with customers throughout their shopping journey.
- AI Training:Teach your AI to provide more precise responses.
- Conversion Tracking:Track who became a customer after interacting with your chatbot.
- Easy Setup:Set up takes only 5 minutes, no technical expertise needed, and it's ready to use instantly with just a few clicks.
- Wide Language Selection:Available in 95 languages.
Pricing Details
Zipchat AI Chatbot & Live Chat offers 1 free plan and 3 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: 120 AI replies/m, Around 50 conversations/m, Training on 100 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger
Starter · $80/month
Included features: 750 AI replies/m, Around 300 conversations/m, Training on 1,000 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger
Pro · $300/month
Included features: 3,000 AI replies/m, Around 1,250 conversations/m, Training on 75,000 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger, Priority support
Scale · $600/month
Included features: 6000 AI replies/m, Around 2,500 conversations/m, Training on 300,000 pages, AI Corrections, AI Product Recommendations, Order Status, Chat, Emails, WhatsApp, IG, Messenger, Priority support
Pros and Cons
Delve into ShopDigest's expert insights on Zipchat AI Chatbot & Live Chat - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The AI delivers highly accurate, natural-sounding interactions that users find indistinguishable from human support.
- Seamless WhatsApp automation enhances customer engagement and boosts sales conversions.
- Users consistently highlight the intuitive setup process and user-friendly interface.
- The app provides round-the-clock automated assistance, improving response times and customer satisfaction.
- The bot can be easily trained and customized to align with specific business needs and brand voice.
- Many users report significant increases in sales and reduced cart abandonment due to proactive chat interactions.
- The app effectively handles customer inquiries in multiple languages, broadening its usability.
- The support team is frequently praised for being quick, helpful, and proactive in resolving issues.
- The AI adapts and improves over time with minimal manual intervention.
- Users appreciate the app’s ability to reduce operational costs by automating repetitive tasks and reducing staffing needs.
Cons
- Some users find the pricing prohibitive, especially for smaller operations.
- The bot struggles with gated Shopify B2B sites due to data-scraping limitations.
- A few users report technical issues, such as app remnants persisting after uninstallation.
- A small number of users criticize the company’s competitive outreach as intrusive.
#8 of 96
Gorgias: AI, Helpdesk & Chat by Gorgias Inc.
Better customer satisfaction. Simpler processes. Quick profit increase.
Pros
- The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
- Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
- Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
Cons
- Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
What merchants said
“Muhammad was a huge help! Excellent service, definitely 5 stars.”4Endurance España · Slovenia · ★ 5.0 · 10/23/2026
Summary
Starting Price$10/mo
Free Trial7 days
Launch Date01 Mar 2017
DeveloperGorgias Inc.
Ratings4.3 ★ (706)
View on ShopifyView chartsAbout the App
Gorgias: AI, Helpdesk & Chat, a Customer service Shopify app, has achieved 704 reviews and an average rating of 4.3 stars since its launch 9 years ago. Designed to assist Shopify merchants with - "Combine all customer support interactions and related orders to promote growth by making customers happier." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. Gorgias: AI, Helpdesk & Chat offers a host of key features, including:
- Unified Messaging Feed:Organize your emails, chats, calls, text messages, WhatsApp, and social media messages all in one place.
- Customer Context:Gather complete customer information, including order and conversation history, before responding.
- Shopify order management:Manage Shopify orders directly from the Gorgias customer view - view, edit, and cancel without navigating away.
- Live Dashboards:Enhance your support: Monitor team performance and support statistics on real-time dashboards.
- Self-service menus:Quickly address customer queries using self-help menus without needing an agent.
Pricing Details
Gorgias: AI, Helpdesk & Chat offers 0 free plans and 4 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Starter plan · $10/month
Included features: 3 customer support agents, 50 tickets per month included, Live chat
Basic plan · $60/month
Included features: Unlimited customer support agents, 300 tickets per month included, Live chat, Customer service, Automation add-on available
Pro plan · $360/month
Included features: Unlimited customer support agents, 2000 tickets included, Live chat, Customer service, Automation add-on available
Advanced plan · $900/month
Included features: Unlimited customer support agents, 5000 tickets included, Live chat, Customer service, Automation add-on available
Pros and Cons
Delve into ShopDigest's expert insights on Gorgias: AI, Helpdesk & Chat - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
- Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
- Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
- Many reviews commend the responsive, helpful, and knowledgeable support team.
- The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
- Small teams benefit from the collaborative tools, making ticket management and communication smoother.
- Users value the frequent and purposeful updates, often referencing the public roadmap.
- The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
- The app consolidates communication from email, chat, social media, and calls into one platform.
- Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
- Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
- The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
- Lower-tier plans may lack live onboarding or priority support, leading to frustration.
- Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
- Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
- Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
- Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
#9 of 96
SB: Helpdesk, Live Chat & FAQs by Shark Byte, Inc
FAQ page, ticket system, live chat, support chatbot, tabs
Pros
- The app is consistently praised for its intuitive setup and straightforward navigation.
- Users highlight the clean, polished look of the FAQ pages it generates.
- Many reviews note the ability to create and deploy FAQ pages in minutes.
Cons
- Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
What merchants said
“Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.”Elvora · United States · ★ 5.0 · 5/8/2026
Summary
Starting PriceFree
Free Trial14 days
Launch Date08 Dec 2015
DeveloperShark Byte, Inc
Ratings4.6 ★ (315)
View on ShopifyView chartsAbout the App
SB: Helpdesk, Live Chat & FAQs, a Customer service Shopify app, has achieved 316 reviews and an average rating of 4.6 stars since its launch 11 years ago. Designed to assist Shopify merchants with - "Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. SB: Helpdesk, Live Chat & FAQs offers a host of key features, including:
- Enhanced FAQ Features:Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
- Real-time customer communication: Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
- Centralized ticketing system:Help Desk ticket solution: address questions from different sources in one location.
- Tab Descriptions:Tabs for products including descriptions (assign them by product type, collection, or seller)
- Integrated self-service widget:Widget for self-service, works with order tracking, frequently asked questions, and contact form.
Pricing Details
SB: Helpdesk, Live Chat & FAQs offers 1 free plan and 3 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: Helpdesk: 10 tickets/month, Limited FAQs (customizable) & templates, Knowledge Base: Up to 10 Articles, Widget with FAQs, order tracking, Unlimited product-specific tabs, 1 active live chat at a time, 1 chatbot, 5 FAQ articles
Basic · $5.99/month
Included features: Helpdesk: 50 tickets/month, Everything in Free, plus:, Unlimited FAQs (integrated with OpenAI), Knowledge Base: Unlimited Articles, Multilingual FAQs (up to 3), Unlimited shared tabs, Unlimited chatbots, Unlimited support agents
Standard · $19.99/month
Included features: Helpdesk: 300 tickets/month, Everything in Basic, plus:, FAQ translations (up to 5), Knowledge Base: Unlimited Articles, Overall & per agent performance report
Advanced · $49.99/month
Included features: Helpdesk: 1000 tickets/month, Everything in Standard, plus:, Unlimited FAQ translations, Knowledge Base: Unlimited Articles, Prioritized support, Overall & per agent performance report
Pros and Cons
Delve into ShopDigest's expert insights on SB: Helpdesk, Live Chat & FAQs - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The app is consistently praised for its intuitive setup and straightforward navigation.
- Users highlight the clean, polished look of the FAQ pages it generates.
- Many reviews note the ability to create and deploy FAQ pages in minutes.
- Frequent mentions of quick, helpful, and friendly assistance from the support team.
- The free version is widely appreciated for offering essential features without cost.
- Users value the ability to tailor FAQ pages to match their site’s theme, often with CSS.
- The inclusion of a search feature for FAQs is frequently commended.
- Seamless integration with Shopify stores is a recurring positive theme.
- Several users report a noticeable decrease in support requests after implementation.
- Prepared demo content is appreciated for accelerating the setup process.
Cons
- Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
- Issues like undeletable older articles or font inheritance problems are noted.
- Negative feedback centers around abrupt transitions to paid plans and lack of clear notifications.
- The inability to edit page URLs or meta descriptions is flagged as a drawback.
#10 of 96
BON Loyalty Program & Rewards by VEGAHUB Technology Inc.
Rewards app with points, referrals, and VIP programs.
Pros
- Consistently praised for responsiveness, friendliness, and going above and beyond to resolve issues.
- Frequently highlighted for its straightforward and intuitive installation process.
- Users appreciate the ability to tailor the app’s features and appearance to their specific needs.
Cons
- One user noted the inability to adjust discount amounts on Shopify POS.
What merchants said
“Super friendly and nice. I like Natalie the human. ”The Hobby, LLC · United States · ★ 5.0 · 10/22/2026
Summary
Starting PriceFree
Free Trial7 days
Launch Date16 Aug 2021
DeveloperVEGAHUB Technology Inc.
Ratings5.0 ★ (1,971)
View on ShopifyView chartsAbout the App
BON Loyalty Program & Rewards, a Customer service Shopify app, has achieved 1959 reviews and an average rating of 5 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "A strong loyalty program creator, specifically for fast-growing businesses." it is a valuable addition to the Customer service app lineup.
Top Features:
Customer service Shopify apps can help elevate your e-commerce game. BON Loyalty Program & Rewards offers a host of key features, including:
- Loyalty Program:Encourage regular customers to buy again by giving points to those who shop online and in-store.
- Reward Customization:Custom rewards that expire can be combined with discounts.
- Multilingual Loyalty Widget:Display over 250 languages at the same time for the loyalty widget and automatic emails.
- Affordable Loyalty:Affordable pricing for advanced features such as loyalty page, point expiry, and VIP tiers.
- Customer Support Excellence:24/7 customer support that's quick and reliable (as proven by our reviews)
Pricing Details
BON Loyalty Program & Rewards offers 1 free plan and 3 paid plans.
Considering installing this Customer service Shopify app? Explore the pricing details and discover if they align with your budget and needs.
FREE FOREVER · $0/month
Included features: Up to 150 monthly orders, Points & rewards program, Anti-Cheat referral program, Automated emails for points & referrals, Money off and Percentage off discounts, Free shipping rewards, Exclude specific collections or products, Redeem at checkout (Shopify Plus)
Starter · $15/month
Included features: Up to 300 monthly orders, All features in Free plan, Dedicated loyalty page, Free product rewards, Birthday rewards & Email reminder, Reward expiration, Points expiration & Email reminder, Integration: Klaviyo & Review apps
Basic · $29/month
Included features: Up to 500 monthly orders, All features in Starter plan, Shopify POS (earn and redeem points), Limited-time offer (e.g. 2x point day), Advanced nudges (on-site reminders), Multi-language display, Performance analytics, Unlimited integration (Shopify Flows...)
Growth · $129/month
Included features: Unlimited monthly orders, All features in Basic plan, VIP tiers program + B2B tiers program, Points for streak purchases, Points for daily check-in, Anniversary rewards, Points on the product page, PING US FOR ENTERPRISE PLAN (API, SDK..)
Pros and Cons
Delve into ShopDigest's expert insights on BON Loyalty Program & Rewards - a Customer service Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- Consistently praised for responsiveness, friendliness, and going above and beyond to resolve issues.
- Frequently highlighted for its straightforward and intuitive installation process.
- Users appreciate the ability to tailor the app’s features and appearance to their specific needs.
- Noted for its intuitive design and ease of navigation.
- Support team is commended for fast and efficient assistance.
- Offers a wide range of advanced functionalities, even in the free plan.
- The sleek and functional interface is frequently praised.
- Works well with existing systems and requires minimal technical expertise.
- Users find the app’s value for money to be excellent.
- Many report increased customer engagement and repeat purchases.
Cons
- One user noted the inability to adjust discount amounts on Shopify POS.
- Some beginners found certain features initially confusing.
- A few users desired more flexibility in removing or customizing app branding.
Best customer service Apps in Shopify
customer service apps are designed to address specific needs and challenges faced by Shopify store merchants. Whether you're looking to optimize your store's SEO, improve customer support, enhance product listings, or streamline your inventory management, there's an app for that.
Discover a wealth of cutting-edge tools and features offered by these remarkable customer service Shopify apps, including VanChat AI Chat & AI Chatbot, Redo, Customer Service AI, and many more. Our app collection provides a comprehensive overview of the top apps in the customer service category, enabling you to select the ones that will take your e-commerce venture to new heights.
Empower your Shopify store with the best customer service apps the platform has to offer and elevate your online business.
Explore Apps by Criteria:
Overview of the Above Top Customer service Shopify Apps in October 2026
There are a number of customer service apps in the Shopify app store designed to supercharge your e-commerce success. Whether you're a seasoned entrepreneur or just starting your online journey, the right apps can make all the difference. We have listed the top Shopify apps in the customer service category, based on their popularity and average rating, to help you make informed decisions.
| App Name | Category | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|---|
| VanChat AI Chat & AI Chatbot | Customer service | VanChat | $0/month | ● Available | 4.9 ★ (120) |
| Redo | Customer service | Redo Tech, Inc | $0/month | ● Available | 4.9 ★ (805) |
| Customer Service AI | Customer service | Service Points | $0/month | ● Unavailable | 2.0 ★ (1) |
| Smartreply AI Customer Service | Customer service | InCharge | $49/month | ● Unavailable | 4.7 ★ (9) |
| QuickCEP: AI Support Agent | Customer service | QuickCEP | $0/month | ● Available | 4.9 ★ (56) |
| Brandwise: AI Customer Service | Customer service | Brandwise Inc. | $49/month | ● Unavailable | 5.0 ★ (1) |
| Zipchat AI Chatbot & Live Chat | Customer service | ZIPCHAT INC | $0/month | ● Available | 4.9 ★ (207) |
| Gorgias: AI, Helpdesk & Chat | Customer service | Gorgias Inc. | $10/month | ● Unavailable | 4.3 ★ (704) |
| SB: Helpdesk, Live Chat & FAQs | Customer service | Shark Byte, Inc | $0/month | ● Available | 4.6 ★ (316) |
| BON Loyalty Program & Rewards | Customer service | VEGAHUB Technology Inc. | $0/month | ● Available | 5.0 ★ (1959) |
Have a Closer Look at the Best Customer service Apps
Now let us jump in and check out these Top 5 Customer service Shopify apps.
1. VanChat AI Chat & AI Chatbot
4.9 ★ (120)Reviews
Most Recent Review
5.0 ★Amazing
VanChat è un’app molto valida, semplice da configurare e ben integrata con Shopify. L’installazione è stata rapida e l’interfaccia è intuitiva anche nella gestione delle diverse impostazioni.Il chatbot si integra bene con il catalogo e riesce a fornire risposte utili ai clienti, migliorando l’esperienza di navigazione e facilitando la ricerca delle informazioni sui prodotti.Molto positivo anche il supporto: disponibile, rapido nelle risposte e attento nella risoluzione delle richieste.Nel complesso, un’ottima soluzione per chi vuole aggiungere al proprio store Shopify un assistente AI efficace e facile da gestire. Consigliata!
100 Colpi di Lima · Italy · 22 Oct 2026
Recent Review
5.0 ★Amazing
Tried a couple of other Chat apps. But we like VanChat the best. We wanted a simple AI helper that could answer questions for customers. What we found with VanChat was exactly what we were looking for – and more. It provides the nicest "order lookup" experience I've ever seen in a Chat app. It also can provide product information as a customer browses a product page. The look and feel of the app is solid. I ran into some issues with the app and their support team addressed them and took care of the problems within a day. Overall, I'm impressed.
ExcellentSupply.com · United States · 09 Oct 2026
Why is VanChat AI Chat & AI Chatbot a top Customer service Shopify app?
With an impressive overall rating of 4.9 stars and 120 reviews, VanChat AI Chat & AI Chatbot stands out as one of the top Customer service Shopify apps. The main objective of the app is - Shoppers hesitate? VanChat reads their hidden doubts and turns questions into orders, 24/7. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate VanChat AI Chat & AI Chatbot with your Shopify store?
By integrating a Customer service app with your Shopify store, you unlock a range of benefits. VanChat AI Chat & AI Chatbot, a popular Customer service Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as AI agent that learns from every chat what converts, product by product, Chat support that reads between the lines and eases hidden doubts, and more,
- AI agent that learns from every chat what converts, product by product
- Chat support that reads between the lines and eases hidden doubts
- AI shopping assistant: product recommendations and deals for hesitant shoppers
- AI customer support & chat automation, 24/7: order tracking, returns, FAQs
- Set up in minutes: auto-learns catalog & policies; train with files, links
Shopify merchants highlight key advantages, such as AI agent that learns from every chat what converts, product by product, Chat support that reads between the lines and eases hidden doubts, and more,
What are some of the top alternatives for VanChat AI Chat & AI Chatbot?
Looking for options? Dive into a selection of Customer service apps that rival VanChat AI Chat & AI Chatbot, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of VanChat AI Chat & AI Chatbot, giving you flexibility and choice.
2. Redo
4.9 ★ (805)
Reviews
Most Recent Review
5.0 ★Amazing
We have only been using Redo for maybe 5 months and so far so good!They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!
Cozy Earth · United States · 19 Aug 2025
Recent Review
5.0 ★Amazing
Redo is fantastic! We use their platform across both our customer service and marketing teams, and it’s been a game-changer. I love having all our marketing tools in one place—it feels cohesive, streamlined, and incredibly easy to use. We recently set up one of their post-purchase tools, and it’s already delivering a great ROI. On top of that, their support team is wonderful—quick to respond and always ready to fix any issues right away. Highly recommend!
Pillows.com · United States · 19 Aug 2025
Why is Redo a top Customer service Shopify app?
With an impressive overall rating of 4.9 stars and 805 reviews, Redo stands out as one of the top Customer service Shopify apps. The main objective of the app is - Cut down on returns and save on return costs by using the world's first Return Coverage service. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Redo with your Shopify store?
By integrating a Customer service app with your Shopify store, you unlock a range of benefits. Redo, a popular Customer service Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Join the fastest growing companies is ecom decreasing their returns., Keep more profit on every return through our proprietary reward system., and more,
- Ecommerce Growth: Join rapidly expanding e-commerce companies in reducing their returns.
- unique reward system: Earn more profit on every return with our unique reward system.
- Competitive Return Policy: Offer free return coverage to compete with Amazon's return policy.
Shopify merchants highlight key advantages, such as Join the fastest growing companies is ecom decreasing their returns., Keep more profit on every return through our proprietary reward system., and more,
What are some of the top alternatives for Redo?
Looking for options? Dive into a selection of Customer service apps that rival Redo, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Redo, giving you flexibility and choice.
3. Customer Service AI
2.0 ★ (1)
Reviews
No reviews available for this app.
Why is Customer Service AI a top Customer service Shopify app?
With an impressive overall rating of 2 stars and 1 reviews, Customer Service AI stands out as one of the top Customer service Shopify apps. The main objective of the app is - Make your current customer service faster, better and cheaper! Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Customer Service AI with your Shopify store?
By integrating a Customer service app with your Shopify store, you unlock a range of benefits. Customer Service AI, a popular Customer service Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Lightning fast customer support, Automated actions such as refunds, resends, order changes and address updates, and more,
- Lightning fast customer support
- Automated actions such as refunds, resends, order changes and address updates
- Fully personalized replies based on your feedback and policies
- Help reduce customer support workload
Shopify merchants highlight key advantages, such as Lightning fast customer support, Automated actions such as refunds, resends, order changes and address updates, and more,
What are some of the top alternatives for Customer Service AI?
Looking for options? Dive into a selection of Customer service apps that rival Customer Service AI, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Customer Service AI, giving you flexibility and choice.
4. Smartreply AI Customer Service
4.7 ★ (10)
Reviews
Most Recent Review
5.0 ★Amazing
Before using SmartReply, our team had to dedicate specific staff to spend a massive amount of time dealing with all social media comments every day. But SmartReply helped us save over 80% of our time, allowing us to focus on revenue. I have to give a huge shoutout to their top-tier customer support team! While other software just leaves you hanging, the SmartReply team is truly different. Jonah got on 1-on-1 calls with us and walked us through the entire setup from A to Z. The onboarding experience was incredibly smooth. It only took us a very short amount of time to quickly build a efficient automated system that aligns with our brand tone. Highly recommended!
NovaHair · United States · 21 May 2026
Recent Review
5.0 ★Amazing
My current structure was the typical huge team of a customer service team. Smart Reply helped immensely when it comes to comment management & overall task automation. Their client support team is top tier as well, they walked me through the setup & helped me through each part. Definitely will keep these guys apart of our team.
Tasty Gains · United States · 07 May 2026
Why is Smartreply AI Customer Service a top Customer service Shopify app?
With an impressive overall rating of 4.7 stars and 10 reviews, Smartreply AI Customer Service stands out as one of the top Customer service Shopify apps. The main objective of the app is - SmartReply AI communicates with customers on autopilot across Social Media, chat, and email. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Smartreply AI Customer Service with your Shopify store?
By integrating a Customer service app with your Shopify store, you unlock a range of benefits. Smartreply AI Customer Service, a popular Customer service Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Use AI to reply to comments and dms giving dynamic product recommendations, Send out Facebook/Whatsapp message campaigns with automatic conversations, and more,
- Use AI to reply to comments and dms giving dynamic product recommendations
- Send out Facebook/Whatsapp message campaigns with automatic conversations
- Auto DM everyone who comments to drive revenue
- Ai comment hiding for negative comments on your Facebook or Instagram ads/posts
- Outbound Commenting: Automatically reply with AI, organic sales & brand growth
Shopify merchants highlight key advantages, such as Use AI to reply to comments and dms giving dynamic product recommendations, Send out Facebook/Whatsapp message campaigns with automatic conversations, and more,
What are some of the top alternatives for Smartreply AI Customer Service?
Looking for options? Dive into a selection of Customer service apps that rival Smartreply AI Customer Service, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Smartreply AI Customer Service, giving you flexibility and choice.
5. QuickCEP: AI Support Agent
4.9 ★ (56)
Reviews
Most Recent Review
5.0 ★Amazing
We’ve been using QuickCEP for almost two years, and it has really helped our customer service team follow up on cases much more efficiently. Their AI agent also helps reduce a lot of manual workload and frees up our team’s time.The development team is very responsive as well and always quick to help whenever we run into any issues. Definitely recommend QuickCEP!
Pascal Official · United States · 18 Sep 2026
Recent Review
5.0 ★Amazing
Very powerful sofeware for customer service.All team members are wonderful!
eco-worthy-it · United States · 01 Nov 2024
Why is QuickCEP: AI Support Agent a top Customer service Shopify app?
With an impressive overall rating of 4.9 stars and 56 reviews, QuickCEP: AI Support Agent stands out as one of the top Customer service Shopify apps. The main objective of the app is - QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Customer service category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate QuickCEP: AI Support Agent with your Shopify store?
By integrating a Customer service app with your Shopify store, you unlock a range of benefits. QuickCEP: AI Support Agent, a popular Customer service Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as CHAT&BOT: full social media interaction, rich preset interactive scene templates, Marketing Automation: Precise marketing reach, rich marketing templates., and more,
- Chatbot Features: CHAT&BOT: Complete social media engagement, pre-loaded interactive scene templates.
- Marketing Efficiency: Marketing Automation: Accurate targeting, abundant templates.
- Customer Churn Prediction: Customer insight: initial signs of customer loss and spreading of similar groups.
Shopify merchants highlight key advantages, such as CHAT&BOT: full social media interaction, rich preset interactive scene templates, Marketing Automation: Precise marketing reach, rich marketing templates., and more,
What are some of the top alternatives for QuickCEP: AI Support Agent?
Looking for options? Dive into a selection of Customer service apps that rival QuickCEP: AI Support Agent, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of QuickCEP: AI Support Agent, giving you flexibility and choice.
How We Selected the Top Shopify Apps in customer service
Our team employs a comprehensive evaluation process that takes into account various factors to ensure you are presented with only the best options. Here's how we do it:
- By Reviews: We understand the value of peer recommendations, and that's why we've sorted these top Shopify apps in customer service based on the highest praise received from users, ensuring you get tried-and-tested solutions. The top listed apps here have earned the trust of fellow Shopify merchants. Jump to Highest Reviewed customer service Shopify Apps.
- By Price: Budget consideration is important while choosing a Shopify app for your store. That's why we have also categorized these top Shopify apps in customer service by price, enabling you to find the perfect solutions that align with your financial goals without compromising on quality. Jump to Top Paid customer service Shopify Apps.
- By Launch Date: To keep you updated about the latest innovations, we've organized these Shopify apps based on their launch date. You can check the list of recently launched top apps in customer service that could bring innovative solutions to your Shopify store. Jump to Newly Launched customer service Shopify Apps.
- By Popularity: We feature the customer service apps that are making waves among Shopify store owners, helping you stay ahead of the curve. These apps have captured the attention of ecommerce owners and are listed as the top in the popularity section of the Shopify app store. Jump to Most Popular customer service Shopify Apps.
- By Ratings: We prioritize apps that have consistently earned high ratings, reflecting their impact and user satisfaction. These customer service apps with excellent ratings stand out from their competitors, making them a solid choice for your business needs. Jump to Top Rated customer service Shopify Apps.
- By Best Match: We harness the power of Shopify's own recommendations! Our selection considers apps that Shopify suggests as a strong fit for customer service, ensuring you access the platform's expert insights. Jump to Best Match customer service Shopify Apps.
With these criteria in mind, we strive to present you with a diverse and well-rounded selection of the top customer service Shopify apps in 2026. Rest assured, our selection process is designed to assist you in finding the most suitable solutions for your Shopify store needs.
How to Choose the Best customer service Shopify App For Your Store
Choosing the right customer service Shopify App for your store depends on various factors specific to your business goals. To make an informed decision, follow these steps:
- Identify Your Requirements: Begin by understanding the specific goals and challenges your store faces. List the key features and functionalities you need in a customer service app to address these requirements effectively.
- Read User Reviews: Explore user reviews and ratings for the customer service apps you are considering. Real-hand experiences from other Shopify merchants can provide valuable insights into how each app performs.
- Compare Features: Use our app comparison page, where you can add the customer service apps of your choice and perform a side-by-side comparison. This page allows you to evaluate each app's features, pricing, support, and other essential factors to help you find the best fit for your store.
- Consider Budget: While some apps offer free plans with basic functionalities, others may require a paid subscription for access to advanced features. You can check out our complete list of Top Paid customer service Shopify apps, and choose an app that aligns with your budget and can grow with your store as it expands.
- Support and Documentation: Check the documentation and customer support resources of the app. A well-supported customer service app that offers comprehensive documentation can help you implement and use it more effectively.
- Integration Compatibity: Ensure that the customer service app you choose can seamlessly integrate with your existing apps and theme to avoid compatibility issues.
- Trial Periods: Some customer service apps offer a free trial period that enables you to test the app's capabilities before purchasing a subscription.
Each Shopify store is different, and the best customer service app for your store will be one that aligns closely with your specific business requirements.
More Information on customer service Shopify Apps
Now let us jump in and check out these Top 10 customer service Shopify apps.
In this comprehensive guide, we've provided you with a complete collection of customer service Shopify apps that can help streamline your ecommerce journey. These customer service Shopify apps cover a wide spectrum of needs to take your store forward. From 96 outstanding apps, we've covered every facet of customer service, ensuring you have access to a vast range of tools to enhance your Shopify store.
However, choosing the perfect customer service app for your specific requirements is key. Consider your specific goals, read user reviews, and compare features to find the ideal match for your Shopify store. Our Shopify app comparison page simplifies this process by allowing you to create side-by-side comparisons for any customer service apps of your choice. ShopDigest guides you through the selection process, making it easier to find and install the perfect customer service app that aligns with your goals.
Shopify customer service App Installation
There are thousands of customer service Shopify apps with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify app subscription cost
Keyword charts
Open customer service charts Explore key insights for customer service apps
Market share, rank movement, install geography and review pace — tracked across all 96 apps. Open the full charts for history and app-level detail.
Market share leaders
Oct 2026The top two apps hold 68.6% of tracked installs.
Rank movers, 30 days
Top 10 trackedVanChat AI Chat & AI Chatbot▲ 13#1Brandwise: AI Customer Service▲ 5#6Zipchat AI Chatbot & Live Chat▼ 2#7BON Loyalty Program & Rewards▲ 2#10Smartreply AI Customer Service▲ 1#36 apps climbed and 3 dropped among the top 10 tracked.
Where installs come from
Keyword-wide🇺🇸United States29.4%
🇫🇷France14.2%
🇭🇰Hong Kong13.4%
🇮🇹Italy11.9%
🇬🇧United Kingdom6.7%
United States and France merchants drive 43.6% of installs.
Reviews added, 30 days
Top tracked apps51 new reviews across the top 10 tracked apps in the last 30 days.
Key Insights:
- VanChat AI Chat & AI Chatbot commands 55.2% market share, 55.2pp ahead of Redo — a concentrated customer service category.
- In the last 30 days, 6 apps climbed and 3 dropped in ranking among the top 10 tracked customer service apps.
- BON Loyalty Program & Rewards added the most new reviews this month (+32) — strong adoption momentum.
Frequently Asked Questions for customer service Shopify Apps
1. What are some of the top Shopify apps under the customer service category?
Here are some of the top Shopify apps under the customer service category:
- VanChat AI Chat & AI Chatbot
- Redo
- Customer Service AI
- Smartreply AI Customer Service
- QuickCEP: AI Support Agent
- Brandwise: AI Customer Service
- Zipchat AI Chatbot & Live Chat
- Gorgias: AI, Helpdesk & Chat
- SB: Helpdesk, Live Chat & FAQs
- BON Loyalty Program & Rewards
Each of these apps offers unique features and functionalities tailored to boost your customer service efforts and optimize your store's performance. Explore these top choices and find the perfect fit for your business needs.
2. How do I install a customer service Shopify app?
Installing a customer service Shopify app is simple. Navigate to the Shopify App Store, search for the specific app you want to install, and click on the "Install Now" button. Follow the on-screen instructions to integrate the app seamlessly into your Shopify store. If you need our expert guidance to help you install customer service apps on your Shopify store, feel free to contact us now.
3. Are there free apps available in the customer service category?
Yes, the customer service category offers a variety of free apps that can be integrated into your Shopify store at no cost. These free apps come with a range of basic features and functionalities to assist you in managing various aspects of your ecommerce business.
4. Are there any trial options available for paid apps in the customer service category?
Many paid apps in the customer service category offer free trial periods, allowing you to explore their features and assess their compatibility for your business. Take advantage of these trial periods to determine if the app aligns with your needs before opting for a paid plan.
5. How can I determine which customer service Shopify app is best for my store?
Determining the best customer service Shopify app for your store requires careful consideration of your business requirements and goals. To make an informed decision, we recommend visiting our App Comparison Page. There, you can easily add the apps of your choice and conduct a side-by-side comparison of their features, functionalities, pricing, and user reviews.
Some popular customer service Shopify apps are:
- VanChat AI Chat & AI Chatbot
- Redo
- Customer Service AI
- Smartreply AI Customer Service
- QuickCEP: AI Support Agent
- Brandwise: AI Customer Service
- Zipchat AI Chatbot & Live Chat
- Gorgias: AI, Helpdesk & Chat
- SB: Helpdesk, Live Chat & FAQs
- BON Loyalty Program & Rewards
6. Can I use multiple customer service Shopify apps simultaneously?
You can use multiple customer service Shopify apps at the same time to create a powerful ecosystem for your store. Just ensure that the apps complement each other and do not conflict in their functionalities.
7. How can I find the latest and trending Shopify apps in the customer service category?
To discover the latest and trending Shopify apps in the customer service category, visit:
Newly launched customer service Shopify apps
Most popular customer service Shopify apps
These lists showcase recently added Shopify apps and those gaining popularity among users.
8. Are there any discounts or promotions available for customer service Shopify apps?
At times, app developers may offer special promotions or discounts. Keep an eye on the app details and the Shopify app store for any ongoing deals or exclusive offers.
Alternatively, contact our team if you're looking for discounts on customer service app pricing plans, we can help secure better deals on the customer service app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on the apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Most Popular customer service Shopify Apps
In the most popular customer service Shopify apps section, we highlight apps that have captured the attention and trust of numerous entrepreneurs. With their impressive features and functionalities, they have become favorites in the customer service category. Explore the power of these highly sought-after apps and elevate your Shopify store to new heights.
About ShopDigest
The Shopify ecosystem, shown through the work
ShopDigest is an independent directory of Shopify work. Developers, agencies and experts publish the projects they’ve actually shipped — migrations, rebuilds, custom apps, headless storefronts — with the results attached.
For merchants, that means judging a partner on evidence instead of a sales page: browse real builds in your category and budget, then reach out directly. For builders, it means one profile that keeps working after the project ships.
No commissions, no pay-to-rank placements. The best work rises because people save and follow it.
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