Klarna On‑Site Messaging Shopify App by Klarna

Increase sales by using adaptable and personalized on-site messages about Klarna as a payment option. Increase sales by offering flexible payment options.

2.7 115 reviewsFree

Install in your Shopify store We pass your name, email and store domain to the Klarna team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Klarna On‑Site Messaging

Pros
  • Effective Support Resolution: Some users reported positive experiences with support agents like Nicole and Mimmi, who resolved issues efficiently.
  • Customization Options: Users appreciated the ability to adjust placements and messaging to fit their store’s layout.
  • Positive Impact on Sales: Several users noted that the app helped highlight payment options, potentially boosting conversions.
  • Responsive High-Level Support: Higher-tier support teams were praised for their prompt and effective assistance.
Cons
  • Poor Customer Support: Many users reported slow, unhelpful, or non-existent responses from support teams.
  • Installation Difficulties: Frequent complaints about confusing setup processes, glitches, and incompatibility with Shopify 2.0 themes.

Screenshots

Klarna On‑Site Messaging Shopify app screenshot 1
Klarna On‑Site Messaging Shopify app screenshot 2
Klarna On‑Site Messaging Shopify app screenshot 3
Klarna On‑Site Messaging Shopify app screenshot 4
Klarna On‑Site Messaging Shopify app screenshot 5
Klarna On‑Site Messaging Shopify app screenshot 6

About the app

Increase sales by offering flexible payment options.

  • Payment Flexibility: Advertise payment options such as Klarna to boost sales.
  • Personalized Marketing: Modify your messages to fit your audience for better results.
  • Inventory Management: Choose to share order data and avoid selling more inventory than you have.

Install in your Shopify store We pass your name, email and store domain to the Klarna team so they can help install and configure the app on your store.

Keywords

Klarna payment messaging Shopify appsflexible payment options Shopify appspay later messaging Shopify appscustom payment messaging Shopify appsincrease sales Shopify appspersonalized checkout messaging Shopify appsKlarna checkout Shopify appspayment plan promotions Shopify appson-site messaging Shopify appsboost conversions Shopify apps

Key features

  • Promote flexible payment options like buy now, pay later to boost sales.
  • Customize banners and messages to match your brand and audience.
  • Display payment options on product, cart, and checkout pages.

Pricing

Klarna On‑Site Messaging pricing plans

$0 /month

Not sure which plan to pick? Discuss plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Klarna On‑Site Messaging costs for each of the plan(s)

The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by Klarna On‑Site Messaging is .

The details of the plans are outlined below.

  • : this plan is free forever, incurring no subscription costs.

Klarna On‑Site Messaging price summary

Pricing summaryFree
Total pricing plan(s)1
Number of free plan(s)1
Number of paid plan(s)0
Free trial availableNo

Install in your Shopify store We pass your name, email and store domain to the Klarna team so they can help install and configure the app on your store.

Comparison

Top Klarna On‑Site Messaging alternatives — detailed comparison

The table below highlights the crucial differences between Klarna On‑Site Messaging and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Klarna On‑Site MessagingInstall
Shoppable Sliders & hotspotsInstall
Scalapay On‑Site MessagingInstall
Add app
General information
Ratings2.4 ★ (114 reviews)N/A1.4 ★ (6 reviews)
Developed byKlarnaGrassJScalapay
Launch date10 June 201919 April 20223 August 2023
PricingFree$7/monthFree
ObjectiveIncrease sales by offering flexible payment options.Quickly make interactive image sliders with a few clicks.Promote Scalapay as payment method in product and cart page
CategoriesBanners, Advertising - OtherBanners, Advertising - OtherBanners, Advertising - Other
Key features & highlights
PurposeIncrease sales by using adaptable and personalized on-site messages about Klarna as a payment option.The Shoppable Slider greatly enhances website interaction by using image maps, text slides, or side tints.Boost your sales by using Scalapay On-site Messaging.
Features list
  • Promote flexible payment options like buy now, pay later to boost sales.
  • Customize banners and messages to match your brand and audience.
  • Display payment options on product, cart, and checkout pages.
  • Create shoppable image sliders without any coding knowledge.
  • Shop products directly from sliders for seamless conversions.
  • Customize slider effects, autoplay, and transition speeds effortlessly.
  • Promote payment method availability to boost sales and conversions.
  • Customize messaging to maximize cart checkouts and customer engagement.
  • Display payment options prominently on product and cart pages.
Highlights
  • Based in United States
  • (0 Reviews)
  • Based in Italy
User reviews and ratings
Recommended44.3%0.0%33.3%
Pros
  • Some users reported positive experiences with support agents like Nicole and Mimmi, who resolved issues efficiently.
  • Users appreciated the ability to adjust placements and messaging to fit their store’s layout.
  • Several users noted that the app helped highlight payment options, potentially boosting conversions.
  • Higher-tier support teams were praised for their prompt and effective assistance.
——
Cons
  • Many users reported slow, unhelpful, or non-existent responses from support teams.
  • Frequent complaints about confusing setup processes, glitches, and incompatibility with Shopify 2.0 themes.
  • Numerous reviews mentioned the app failing to display messaging or breaking after updates.
  • Users faced unexpected chargebacks for returns, causing financial and operational headaches.
  • Documentation and error messaging were often unclear, leaving users frustrated.
—
  • Users report unresponsive or delayed assistance, particularly for critical issues like app functionality.
Pricing and plans
Total pricing plans011
Free planNot availableNot availableAvailable
Free trialNoYes, for 5 day(s)No
Technical information
Rating2.4 ★N/A1.4 ★
Total reviews115N/A6
Launch date10 June 201919 April 20223 August 2023

More details about Klarna On‑Site Messaging

Product description

The app allows you to create personalized messages for your customers, promoting your partnership with Klarna and available payment options. By including buy now pay later options, it can potentially increase check-out conversions. A dedicated support team is also available once Klarna is set as the payment method.

AI summary

The Shopify app for Klarna On-Site Messaging enables merchants to display Klarna payment options (e.g., installment plans) directly on product and cart pages, aiming to improve conversion by highlighting flexible payment methods. Key features include automated placement of payment messaging, customization options for widget appearance, and integration with Shopify Payments. Strengths include seamless functionality for compatible themes, effective customer support in resolving setup issues, and positive impact on checkout transparency when operational. However, the app faces significant limitations, including inconsistent compatibility with Shopify Online Store 2.0 themes, unclear setup instructions leading to duplicate account conflicts, and unreliable visibility due to ad-blockers or geolocation restrictions. A notable weakness is the handling of returns, which are sometimes misclassified as chargebacks, triggering fees and disputes without merchant recourse. Support responsiveness varies, with delays in troubleshooting and unresolved technical glitches (e.g., widgets disappearing after theme updates). While some merchants report smooth integration and helpful support, others encounter persistent installation failures, lack of clarity in documentation, and unaddressed bugs, particularly around manual code adjustments or multi-currency support. The app’s utility is contingent on theme compatibility and regional payment configurations, with inconsistent performance across stores.

Support

For any questions, concerns, or assistance with Klarna On‑Site Messaging, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the Klarna On‑Site Messaging are available in various languages on the Shopify app store, including English.

Klarna On‑Site Messaging support information in a nutshell
Support emailmerchant@klarna.com
Contact number(s)Not available
FAQ pageNot available
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that Klarna On‑Site Messaging seamlessly integrates with are given below.

CheckoutShopify Admin
Developer
NameKlarna
ProfileSee all apps by Klarna
WebsiteView developer profile
Address800 N. High St., Suite 04-123, Columbus, OH, 43215

Installation

How to install Klarna On‑Site Messaging on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Klarna team.

2

The developer gets in touch

Klarna contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

2.7
★★★☆☆
115 total reviews
535
416
33
24
157

Klarna On‑Site Messaging has an overall rating of 2.7 stars from a total of 115 reviews on the Shopify app store. Of these, 51 (44.3%) are positive, 3 (2.6%) are neutral, and 61 (53.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Canine Culturefrom United Kingdom · 25 April 2025

Amazing. When we first installed - it didn't work, but after the help of Nicole on the support team, it was instantly installed and functioning correctly.Thank you.

★★★★★SORELLYfrom Romania · 11 April 2025

UPDATE: after reaching out, Klarna support has solved the issues in a proficient manner, special thanks to Teodora and Nicole for the help!

★★★★★AncientSmithyfrom United States · 16 March 2025

It works only with last updated theme. easy to install

★★★★★A Precious Flamefrom United States · 15 February 2025

I was unable to get the app installed on my store at first. My brain was so fogged up. I took a break for a few days and went back to try and integrate Klarna to my website and it was really easy. I guess it just took me to slow down and read everything thoroughly. I went back to my site to check and make sure it was done successful and now I'm happy and can share the news with my customers. For anyone out there struggling like i was just take a mental break. Then go back to the klarna app on your shopify store click the dots on the top right then hit manage it will send you to the klarna app log in with your business info and then follow the steps from there. Make sure you have your merchant ID handy. The app will automatically try to integrate. Then it will switch to your shopify store but it wont go through. There will be a box that says manual entry thats where you put in your merchant ID and then your done, its activated. I think thats all the steps lol, sorry if I missed one. Just follow the last few steps after that. Hope this helps.

★★★★★Teng Tools USAfrom United States · 6 June 2024

Super easy to se up in 2 minutes. Would recommend to anybody. No idea why there are 1 star reviews.

Install in your Shopify store We pass your name, email and store domain to the Klarna team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#1
klarna payments
Total reviews
115
No change vs 30 days ago
Average rating
2.7 ★
0.00 vs 30 days ago
Top market
GB
28.9% of installs

Category & keyword rankings

Position and market share today

Keywordklarna payments#16.6% ▲3.9
Keywordbuy now pay later#44.4% ▲1.5
CategoryAdvertising - Other#100.6% ▲0.0
Keywordadvertising#120.0% ▼0.0

Reviews trend

Cumulative reviews · last 6 months

113 → 115 reviews · rating steady at 2.7★
Ranks #1 in 1 of 10 App Store groups tracked.Open full charts →

Klarna On‑Site Messaging FAQs

How do I install the Klarna On‑Site Messaging Shopify app?
To install Klarna On‑Site Messaging on your Shopify store, click on the Klarna On‑Site Messaging installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Klarna On‑Site Messaging on your Shopify store, then contact us now.
What are the key features of Klarna On‑Site Messaging?

The key features offered by Klarna On‑Site Messaging to Shopify store owners are:

  • Promote the availability of payment options like Klarna and increase sales.
  • Customize and personalize your messaging to maximize conversions.
  • Optionally extend order data sharing.
Does Klarna On‑Site Messaging integrate with other Shopify apps or tools?

Yes, Klarna On‑Site Messaging seamlessly integrates with other Shopify apps or tools, such as Advertise payment options such as Klarna to boost sales., Modify your messages to fit your audience for better results., Choose to share order data and avoid selling more inventory than you have..

Is there a free trial available for Klarna On‑Site Messaging?

No, Klarna On‑Site Messaging does not offer any free trial.

What are the pricing plans for Klarna On‑Site Messaging?

The app offers 1 plan that is forever-free.

How does billing work for Klarna On‑Site Messaging?

Klarna On‑Site Messaging is completely free to install and use. Additional charges may or may not apply.

Can I cancel or upgrade my subscription plan at any time?

Yes, Klarna On‑Site Messaging allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Klarna On‑Site Messaging offer customer support?

Yes, Klarna On‑Site Messaging offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is Klarna On‑Site Messaging compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Shoppable Sliders & hotspots
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Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Klarna team so they can help install and configure the app on your store.

.myshopify.com
2.7★★★☆☆115 reviews · 44.3% positive

Writing reviews on ShopDigest is coming soon.

  • CC
    Canine CultureUnited Kingdom · 25 Apr 2025
    ★★★★★

    Amazing. When we first installed - it didn't work, but after the help of Nicole on the support team, it was instantly installed and functioning correctly.Thank you.

    KL
    KlarnaDeveloper15 Jan 2025

    We would love to help you resolve the issues you are facing adding the placement on your product pages. Please reach out to us on [email protected] so that we can help you complete the installation!

  • SO
    SORELLYRomania · 11 Apr 2025
    ★★★★★

    UPDATE: after reaching out, Klarna support has solved the issues in a proficient manner, special thanks to Teodora and Nicole for the help!

    KL
    KlarnaDeveloper14 Apr 2025

    We are so happy we could help! Thank you for leaving us this review.

  • AN
    AncientSmithyUnited States · 16 Mar 2025
    ★★★★★

    It works only with last updated theme. easy to install

    KL
    KlarnaDeveloper14 Apr 2025

    Thank you for taking the time to leave us this review! We appreciate you being part of the Klarna community.

  • AP
    A Precious FlameUnited States · 15 Feb 2025
    ★★★★★

    I was unable to get the app installed on my store at first. My brain was so fogged up. I took a break for a few days and went back to try and integrate Klarna to my website and it was really easy. I guess it just took me to slow down and read everything thoroughly. I went back to my site to check and make sure it was done successful and now I'm happy and can share the news with my customers. For anyone out there struggling like i was just take a mental break. Then go back to the klarna app on your shopify store click the dots on the top right then hit manage it will send you to the klarna app log in with your business info and then follow the steps from there. Make sure you have your merchant ID handy. The app will automatically try to integrate. Then it will switch to your shopify store but it wont go through. There will be a box that says manual entry thats where you put in your merchant ID and then your done, its activated. I think thats all the steps lol, sorry if I missed one. Just follow the last few steps after that. Hope this helps.

  • TT
    Teng Tools USAUnited States · 6 Jun 2024
    ★★★★★

    Super easy to se up in 2 minutes. Would recommend to anybody. No idea why there are 1 star reviews.

    KL
    KlarnaDeveloper8 Jun 2024

    Thank you for your review! We are happy to hear about your positive experience.

  • JU
    juegoyjardin.comSpain · 10 Nov 2023
    ★★★★★

    Bona aplicació. Instal·lació amb tutorial molt util par i amb suport del departament tècnic. Banner fàcil d'instal·lar i elegant disseny.

    KL
    KlarnaDeveloper14 Nov 2023

    Hola juegoyjardin.com, gracias por la reseña de nuestra aplicación. Nos alegra saber que nuestro equipo de soporte a comerciantes y las guías fueron de ayuda. Por favor, no dudes en contactar nuevamente al equipo si tienes alguna pregunta."Hi juegoyjardin.com, thank you for the review of our app. We're glad to hear that our merchant support team and guides were helpful. Please feel free to contact the team again if you have any questions."

  • MS
    Mindless ShoppersAustralia · 5 Oct 2023
    ★★★★★

    I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!

    KL
    KlarnaDeveloper13 Oct 2023

    Thank you for your review!

  • IV
    Internationale VideosGermany · 4 Oct 2023
    ★★★★★

    Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!

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