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KNO Post Purchase Surveys Shopify App by KnoCommerce Inc

Grow your business by expanding your ads using dynamic surveys after purchase and strong analytics. Surveys to gather customer opinions, insights, and feedback.

4.9 117 reviewsPaid from $19/month

Install in your Shopify store We pass your name, email and store domain to the KnoCommerce Inc team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of KNO Post Purchase Surveys

Pros
  • Excellent Customer Support: Highly responsive and proactive assistance from the team, often praised for going above and beyond.
  • Easy Onboarding & Setup: Quick and intuitive installation process, frequently described as seamless and user-friendly.
  • Valuable Customer Insights: Provides actionable data on customer behavior, attribution, and preferences, driving marketing and product decisions.
  • High Response Rates: Surveys yield significant participation, offering reliable and abundant first-party data.
Cons
  • Limited Free Tier Features: Some users expressed frustration over essential features (e.g., audience filtering) being paywalled.
  • Feature Bugs: Occasional reports of paid features not functioning as expected, with unclear resolution timelines.

Screenshots

KNO Post Purchase Surveys Shopify app screenshot 1
KNO Post Purchase Surveys Shopify app screenshot 2
KNO Post Purchase Surveys Shopify app screenshot 3
KNO Post Purchase Surveys Shopify app screenshot 4
KNO Post Purchase Surveys Shopify app screenshot 5
KNO Post Purchase Surveys Shopify app screenshot 6

About the app

Surveys to gather customer opinions, insights, and feedback.

  • Efficient survey setup: Setup takes only 5 minutes and includes over 30 complete survey templates with many pre-made questions.
  • Engagement tactics: Advanced strategies and activities to increase customer involvement.
  • Ad Performance Analysis: Using benchmarking and attribution models to improve understanding of ad performance.
  • Customer Segmentation: Customer groups created from survey and order data for audience & templates.
  • Software Integrations: Strong connections with Triple Whale, Peel, Klaviyo and others as well as a restful API.

Install in your Shopify store We pass your name, email and store domain to the KnoCommerce Inc team so they can help install and configure the app on your store.

Keywords

post purchase surveys Shopify appscustomer insights Shopify appsattribution reports Shopify appssurvey templates Shopify appslogic flows Shopify appscustomer engagement Shopify appsad performance Shopify appsdata filters Shopify appsREST API Shopify appsretention growth Shopify appsCRO tools Shopify appsCX improvement Shopify appsproduct development Shopify apps

Key features

  • Set up branded surveys in minutes with pre-built templates and no coding required.
  • Use conditional logic to create dynamic surveys tailored to customer responses.
  • Gain actionable insights with advanced attribution models for marketing performance.

Pricing

KNO Post Purchase Surveys pricing plans

Starter
$19 /month
  • 1 Survey
  • 3 Questions per survey
  • Unlimited responses
  • Export all data
  • Conditional logic
Analyst
$119 /month
  • Everything in STARTER...
  • 2 Surveys with 999 Questions/survey
  • 12 question types
  • 4 Audiences
  • Actions
Pro
$299 /month
  • Everything in ANALYST...
  • 4 Surveys
  • Survey links
  • Unlimited Audiences
  • All Question/action types

Not sure which plan to pick? Discuss Starter or Analyst plans with us, learn about custom pricing, or get a demo.

Here’s an overview of KNO Post Purchase Surveys costs for each of the plan(s)

The app has 3 pricing plans: 0 free and 3 paid. The paid plans offered by KNO Post Purchase Surveys are Starter, Analyst, Pro.

The details of the plans are outlined below.

  • Starter: the Starter plan costs $19 and comes with a 7-day free trial period. The plan offers a host of features, including 1 Survey, 3 Questions per survey, Unlimited responses, Export all data, Conditional logic, Custom styling, Templates, NPS add-on (additional fees apply).
  • Analyst: the Analyst plan costs $119 and comes with a 7-day free trial period. The plan offers a host of features, including Everything in STARTER..., 2 Surveys with 999 Questions/survey, 12 question types, 4 Audiences, Actions, Benchmarks, 2 Active Integrations, NPS add-on (additional fees apply).
  • Pro: the Pro plan costs $299 and comes with a 7-day free trial period. The plan offers a host of features, including Everything in ANALYST..., 4 Surveys, Survey links, Unlimited Audiences, All Question/action types, 4 Active Integrations, Team Slack Channel, NPS add-on (additional fees apply).

KNO Post Purchase Surveys price summary

Pricing summaryFrom $19/month. Free trial available.
Total pricing plan(s)3
Number of free plan(s)0
Number of paid plan(s)3
Cost of paid plan(s)$19, $119, $299
Free trial availableYes, for 7 day(s)

For further information regarding KNO Post Purchase Surveys pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the KnoCommerce Inc team so they can help install and configure the app on your store.

Comparison

Top KNO Post Purchase Surveys alternatives — detailed comparison

The table below highlights the crucial differences between KNO Post Purchase Surveys and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
KNO Post Purchase SurveysInstall
Zigpoll Customer SurveysInstall
Grapevine Post Purchase SurveyInstall
Add app
General information
Ratings4.9 ★ (118 reviews)5.0 ★ (593 reviews)5.0 ★ (233 reviews)
Developed byKnoCommerce IncArgonautic LabsUnion Works Apps
Launch date19 October 202023 April 201917 August 2017
Pricing$19/month, $119/month, $299/monthFree, $39/month, $129/month, $399/month$25/month
ObjectiveSurveys to gather customer opinions, insights, and feedback.Surveys after purchase and on-site for credit, net promoter score, and other areas.After-Buying Survey - How did you find out about us?
CategoriesSurveys, AnalyticsSurveys, AnalyticsSurveys, Analytics
Key features & highlights
PurposeGrow your business by expanding your ads using dynamic surveys after purchase and strong analytics.Zigpoll allows you to conduct and examine surveys after purchases, for abandoned checkouts, on your site, through email, and via text messages.Get useful insight into customer behavior and experience to make the most out of your advertising expenditure and business operations.
Features list
  • Set up branded surveys in minutes with pre-built templates and no coding required.
  • Use conditional logic to create dynamic surveys tailored to customer responses.
  • Gain actionable insights with advanced attribution models for marketing performance.
  • Launch customizable surveys across web, email, and SMS without any coding required.
  • Translate and localize surveys to engage customers in multiple languages worldwide.
  • Recover abandoned carts by triggering checkout surveys to identify and address customer pain points.
  • Discover top marketing channels by linking survey responses to order values.
  • Create surveys with multiple question types like NPS, open text, or fixed responses.
  • Deploy surveys post-purchase, onsite, or at point-of-sale for flexible feedback collection.
Highlights
  • Based in United States
  • Based in United States
—
User reviews and ratings
Recommended97.4%99.6%100.0%
Pros
  • Highly responsive and proactive assistance from the team, often praised for going above and beyond.
  • Quick and intuitive installation process, frequently described as seamless and user-friendly.
  • Provides actionable data on customer behavior, attribution, and preferences, driving marketing and product decisions.
  • Surveys yield significant participation, offering reliable and abundant first-party data.
  • Allows tailored surveys and dynamic integrations with tools like Klaviyo for targeted follow-ups.
  • Smooth compatibility with Shopify, Klaviyo, and other platforms, enhancing workflow efficiency.
  • Considered a high-value tool with competitive pricing relative to features offered.
  • Regularly updated with new functionalities to address evolving user needs.
  • Helps demystify marketing performance in a post-iOS14 landscape.
  • Team provides not just technical help but also strategic guidance to maximize tool utility.
  • Rapid, knowledgeable, and personalized support is consistently highlighted, with many users referencing proactive outreach, hands-on assistance, and a willingness to implement feature requests.
  • The app’s setup, configuration, and daily operation are described as straightforward and highly user-friendly, requiring minimal technical skills.
  • Extensive flexibility in survey creation, branding, and segmentation options allows users to tailor surveys to diverse and specific business needs.
  • Offers a wide array of survey types, templates, analytics, AI-driven insights, and unique functionalities not commonly found in competitor products.
  • Integrates easily with Shopify and other key tools (e.g., Omnisend, Mailchimp, Klaviyo), enabling smooth workflows and enhanced data utilization.
  • The platform excels at delivering actionable, detailed analytics and reporting, assisting users in making informed, data-driven decisions.
  • The app is noted for its speed, reliability, and smooth operation across various use cases.
  • Users frequently mention favorable pricing relative to feature offerings, with value delivered even at lower pricing tiers.
  • Enables efficient gathering of post-purchase insights, leading to improved products, customer experiences, and marketing strategies.
  • Features such as translation and multi-market operation facilitate global deployment and accessibility.
  • Frequent praise for responsive, knowledgeable, and helpful support team members like Stu and Steve.
  • Users highlight the app’s quick installation and seamless compatibility with Shopify and other platforms.
  • The intuitive design and straightforward navigation make the app accessible even for non-technical users.
  • The app effectively gathers and presents data to inform marketing and business strategies.
  • Many users appreciate the cost-effectiveness compared to premium alternatives.
  • Users report strong customer engagement with post-purchase surveys.
  • The app runs smoothly without significant bugs or delays.
  • Clear, easy-to-interpret dashboards and reports help users make data-driven decisions.
  • The free version is praised for offering substantial value without upfront cost.
Cons
  • Some users expressed frustration over essential features (e.g., audience filtering) being paywalled.
  • Occasional reports of paid features not functioning as expected, with unclear resolution timelines.
  • Lack of multilingual options noted as a barrier for non-English users.
  • While basic setup is simple, some users find advanced features and deeper customization initially overwhelming or require time to fully understand.
  • A minority of users mention that certain aspects of the user interface appear outdated, though this does not impact usability.
  • With an extensive range of options, some users report difficulty locating or understanding less prominent features without support guidance.
  • Users have expressed a desire for more flexibility in displaying survey results directly to respondents without requiring participation.
  • Setting up complex, multi-layered surveys may require assistance or additional exploration, especially for new users.
  • Some users desire more flexibility in creating multiple surveys or advanced segmentation.
  • A few users note the analytics could be enhanced with more filtering and export options.
  • Requests for easier color customization (e.g., buttons) without requiring CSS knowledge.
  • A small number of users encountered minor glitches during installation.
Pricing and plans
Total pricing plans341
Free planNot availableAvailableNot available
Free trialYes, for 7 day(s)NoYes, for 14 day(s)
Technical information
Rating4.9 ★5.0 ★5.0 ★
Total reviews117560234
Launch date19 October 202023 April 201917 August 2017

More details about KNO Post Purchase Surveys

Product description

KnoCommerce is a post-purchase survey platform that provides valuable insights about customer motivations and preferences. It helps businesses scale their marketing efforts, improve post-purchase analysis, and foster better customer relationships through its features like targeted audiences, pre-built templates, benchmarking, and research-based insights.

AI summary

Kno is a Shopify app designed to gather customer insights through post-purchase surveys, helping businesses understand attribution, marketing effectiveness, and customer behavior. The app offers customizable, dynamic surveys that integrate seamlessly with Shopify, enabling brands to collect first-party data on discovery channels, purchase motivations, and demographic details. Key features include audience segmentation (new vs. returning customers), Klaviyo integration for automated follow-ups, and dynamic coupon generation. Its intuitive interface allows for quick setup, and the high response rates provide actionable data for marketing, product development, and customer experience improvements. Strengths include exceptional customer support, frequent feature updates, and the ability to uncover hidden attribution insights, particularly valuable in a post-iOS14 landscape. However, some advanced functionalities, such as audience filtering for new customers, require a paid plan, which may limit accessibility for smaller businesses. A minor limitation noted is the occasional need for feature improvements, such as tagging survey answers to orders. Overall, Kno is a robust tool for data-driven brands seeking to optimize their marketing strategies and deepen customer understanding.

Support

For any questions, concerns, or assistance with KNO Post Purchase Surveys, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the KNO Post Purchase Surveys are available in various languages on the Shopify app store, including English.

KNO Post Purchase Surveys support information in a nutshell
Support emailhello@knocommerce.com
Contact number(s)Not available
FAQ pageNot available
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that KNO Post Purchase Surveys seamlessly integrates with are given below.

Customer accountsShopify FlowGoogle AnalyticsKlaviyoPeel InsightsReChargeTikTokTriple Whale
Developer
NameKnoCommerce Inc
ProfileSee all apps by KnoCommerce Inc
WebsiteView developer profile
Address8 The Green, Ste A, Dover, DE, 19901

Installation

How to install KNO Post Purchase Surveys on your Shopify store

1

Send your details

Your name, email and store domain go straight to the KnoCommerce Inc team.

2

The developer gets in touch

KnoCommerce Inc contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.9
★★★★★
117 total reviews
5113
41
30
20
13

KNO Post Purchase Surveys has an overall rating of 4.9 stars from a total of 117 reviews on the Shopify app store. Of these, 114 (97.4%) are positive, 0 (0.0%) are neutral, and 3 (2.6%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Royfortfrom Germany · 7 August 2026

Easy to use and working without any hiccups – Customer service is quick, friendly and helpful. It is a tool very valuable to us to unterstand more about customer journey behavior and marketing performance.

★★★★★Hummii Snacksfrom United States · 13 June 2026

Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.

★★★★★Marleylillyfrom United States · 21 May 2026

Easy to install and use! KnoCommerce staff is always helpful and replies immediately.

★★★★★ZipFitfrom United States · 21 May 2026

For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.

★★★★★Topo Designsfrom United States · 20 May 2026

Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.

Install in your Shopify store We pass your name, email and store domain to the KnoCommerce Inc team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#4
post purchase survey
Total reviews
117
No change vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
US
73.8% of installs

Category & keyword rankings

Position and market share today

Keywordpost purchase survey#44.6% ▼2.5
KeywordCustomer insights#60.3% ▼0.5
Collectionthank-you-order-status-fields-forms-surveys#96.8% ▼3.5
KeywordSurveys#100.1% ▼0.6

Reviews trend

Cumulative reviews · last 6 months

100 → 117 reviews · rating steady at 4.9★
Ranks #4 in 1 of 10 App Store groups tracked.Open full charts →

KNO Post Purchase Surveys FAQs

How do I install the KNO Post Purchase Surveys Shopify app?
To install KNO Post Purchase Surveys on your Shopify store, click on the KNO Post Purchase Surveys installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install KNO Post Purchase Surveys on your Shopify store, then contact us now.
What are the key features of KNO Post Purchase Surveys?

The key features offered by KNO Post Purchase Surveys to Shopify store owners are:

  • 5 min setup with 30+ full survey templates and dozens of pre-built questions.
  • Use logic flows for in-depth analysis and actions to boost customer engagement.
  • Attribution reports & analyses to better understand ad performance.
  • Target surveys to customer segments with data filters for better analysis.
  • Integrates with top platforms and offers data dispersion via REST API.
Does KNO Post Purchase Surveys integrate with other Shopify apps or tools?

Yes, KNO Post Purchase Surveys seamlessly integrates with other Shopify apps or tools, such as Setup takes only 5 minutes and includes over 30 complete survey templates with many pre-made questions., Advanced strategies and activities to increase customer involvement., Using benchmarking and attribution models to improve understanding of ad performance..

Is there a free trial available for KNO Post Purchase Surveys?

Yes, KNO Post Purchase Surveys offers a 7-day free trial on all its paid plans.

What are the pricing plans for KNO Post Purchase Surveys?

The app offers 3 paid plans, which cost $19/month, $119/month, $299/month, and come with a 7-day free trial period.

How does billing work for KNO Post Purchase Surveys?

KNO Post Purchase Surveys uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, KNO Post Purchase Surveys allows its subscribers to cancel or upgrade their subscription plan at any time.

Does KNO Post Purchase Surveys offer customer support?

Yes, KNO Post Purchase Surveys offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is KNO Post Purchase Surveys compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Zigpoll Customer Surveys
by Argonautic Labs

Surveys after purchase and on-site for credit, net promoter score, and other areas.

Free plan · From $39/mo
★ 5.0 (593)
Grapevine Post Purchase SurveyBuilt for Shopify
by Union Works Apps

After-Buying Survey - How did you find out about us?

From $25/mo · 14d trial
★ 5.0 (233)
Fairing Post Purchase Surveys
by Fairing

Surveys after purchase for credit & more; previously known as Enquire.

Free plan · From $49/mo · 14d trial
★ 5.0 (196)

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the KnoCommerce Inc team so they can help install and configure the app on your store.

.myshopify.com
4.9★★★★★117 reviews · 97.4% positive

Writing reviews on ShopDigest is coming soon.

  • RO
    RoyfortGermany · 7 Aug 2026
    ★★★★★

    Easy to use and working without any hiccups – Customer service is quick, friendly and helpful. It is a tool very valuable to us to unterstand more about customer journey behavior and marketing performance.

  • HS
    Hummii SnacksUnited States · 13 Jun 2026
    ★★★★★

    Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.

  • MA
    MarleylillyUnited States · 21 May 2026
    ★★★★★

    Easy to install and use! KnoCommerce staff is always helpful and replies immediately.

  • ZI
    ZipFitUnited States · 21 May 2026
    ★★★★★

    For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.

  • TD
    Topo DesignsUnited States · 20 May 2026
    ★★★★★

    Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.

  • DN
    Dr. Noze BestUnited States · 12 May 2026
    ★★★★★

    It’s been one week since we signed up with KnoCommerce for our post-purchase survey, and although it’s still early, we’ve had a great experience so far, especially with onboarding thanks to Sid. He walked me through setting up the post-purchase survey, connecting everything to Klaviyo, and shared additional helpful tips along the way. I’m also planning to meet with him for another session to set up a product recommendation quiz. Excited to see the results from both the survey and the quiz!

  • CA
    CareNatalUnited States · 11 May 2026
    ★★★★★

    Highly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags oHighly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags or customer profile tagsr so that I can also build logic into our CRM. The support team has been extra amazing, Sid, especially.

  • BW
    BRUNT WorkwearUnited States · 11 May 2026
    ★★★★★

    Great customer support and integrations with platforms that our retention team uses. Also, one of the best AI chat bots that I've ever used. Gave extremely clear instructions and didn't hallucinate

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