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PostCo Returns & Exchanges Shopify App by PostCo

Keep your return profits or increase sales from your returns. Save money using automated processes and system integrations. Simplify store credit refunds, swap transactions, and label production through automation.

4.9 101 reviewsFreePaid from $179/month

Install in your Shopify store We pass your name, email and store domain to the PostCo team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of PostCo Returns & Exchanges

Pros
  • Exceptional Customer Support: Consistently praised for responsiveness, knowledge, and willingness to go above and beyond.
  • Streamlined Returns Process: Significantly reduces operational workload and improves efficiency for both businesses and customers.
  • User-Friendly Interface: Intuitive design with easy navigation for both backend and customer-facing features.
  • Customization Options: Flexible rules and policies that adapt to diverse business needs and branding.
Cons
  • Billing Issues: Some users reported unexpected charges for return shipping fees without clear resolution.
  • Limited Exchange Options: Customers cannot select different items for exchanges through the portal.

Screenshots

PostCo Returns & Exchanges Shopify app screenshot 1
PostCo Returns & Exchanges Shopify app screenshot 2
PostCo Returns & Exchanges Shopify app screenshot 3
PostCo Returns & Exchanges Shopify app screenshot 4
PostCo Returns & Exchanges Shopify app screenshot 5
PostCo Returns & Exchanges Shopify app screenshot 6
PostCo Returns & Exchanges Shopify app screenshot 7

About the app

Simplify store credit refunds, swap transactions, and label production through automation.

  • Portal Customisation: Customise everything on your returns portal - from the logo, color, and image to the font and URL.
  • Policy Customization: Set policy rules to achieve desired results based on your requirements.
  • Return Policy Options: Provide store credit, give refunds, and allow swaps for products of the same or greater value.
  • Automated Shipping Labels: Generate shipping labels automatically with over 50 available integrations or customized ones.
  • Customized Returns Process: Customize your return process - ask questions, specify return reasons, and upload images.

Install in your Shopify store We pass your name, email and store domain to the PostCo team so they can help install and configure the app on your store.

Keywords

branded returns portal Shopify appsautomate returns revenue Shopify appsreduce refunds exchanges Shopify appsinstant exchange returns Shopify appsautomate shipping labels Shopify appsinternational returns automation Shopify appsreturns policy rules Shopify appscustomer insights returns Shopify appsreturns analytics Shopify appsretain revenue returns Shopify appsupsell returns Shopify appsexchanges higher value Shopify apps

Key features

  • Automatically generate shipping labels for domestic and international returns.
  • Customize the returns portal with your logo, colors, and branding.
  • Offer bonus credit to encourage exchanges instead of refunds.

Pricing

PostCo Returns & Exchanges pricing plans

Checkout+
$0 /month
  • Checkout+ & package protection
  • All apps included
  • + Returns & exchanges
  • + Order editing (replace $199/mo apps)
  • + Upsell (replace $199/mo apps)
Platform
$179 /month
  • All apps included
  • + Returns & exchanges
  • + Order editing (replace $199/mo apps)
  • + Upsell (replace $199/mo apps)
  • Multi-item & instant exchange +more
Platform
$289 /month
  • All apps included
  • + Returns & exchanges
  • + Order editing (replace $199/mo apps)
  • + Upsell (replace $199/mo apps)
  • Multi-item & instant exchange +more

Not sure which plan to pick? Discuss Checkout+ or Platform plans with us, learn about custom pricing, or get a demo.

Here’s an overview of PostCo Returns & Exchanges costs for each of the plan(s)

The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by PostCo Returns & Exchanges is Checkout+. The paid plans offered by PostCo Returns & Exchanges are Platform, Platform.

The details of the plans are outlined below.

  • Checkout+: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Checkout+ & package protection, All apps included, + Returns & exchanges, + Order editing (replace $199/mo apps), + Upsell (replace $199/mo apps), Multi-item & instant exchange +more, Address change, add products +more, Upsell at cart, checkout & post-purchase.
  • Platform: the Platform plan costs $179 and comes with a 14-day free trial period. The plan offers a host of features, including All apps included, + Returns & exchanges, + Order editing (replace $199/mo apps), + Upsell (replace $199/mo apps), Multi-item & instant exchange +more, Address change, add products +more, Upsell at cart, checkout & post-purchase.
  • Platform: the Platform plan costs $289 and comes with a 14-day free trial period. The plan offers a host of features, including All apps included, + Returns & exchanges, + Order editing (replace $199/mo apps), + Upsell (replace $199/mo apps), Multi-item & instant exchange +more, Address change, add products +more, Upsell at cart, checkout & post-purchase.

PostCo Returns & Exchanges price summary

Pricing summaryFree to install. Free trial available.
Total pricing plan(s)3
Number of free plan(s)1
Number of paid plan(s)2
Cost of paid plan(s)$179, $289
Free trial availableYes, for 14 day(s)

For further information regarding PostCo Returns & Exchanges pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the PostCo team so they can help install and configure the app on your store.

Comparison

Top PostCo Returns & Exchanges alternatives — detailed comparison

The table below highlights the crucial differences between PostCo Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
PostCo Returns & ExchangesInstall
ILS: Indian Logistics ServicesInstall
ShipStation Orders & InventoryInstall
Add app
General information
Ratings4.9 ★ (101 reviews)4.9 ★ (80 reviews)4.2 ★ (707 reviews)
Developed byPostCoSoftpulse InfotechShipStation
Launch date25 February 202024 October 201514 November 2011
PricingFree, $179/month, $289/monthFree, $9.99/month, $14.99/month, $19.99/month$14.99/month, $29.99/month, $349.99/month
ObjectiveSimplify store credit refunds, swap transactions, and label production through automation.These are various courier companies: Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, and Xpressbees.Wherever you market your goods and no matter your shipping method, it's incredibly efficient.
CategoriesReturns and exchanges, ShippingReturns and exchanges, ShippingShipping, Returns and exchanges
Key features & highlights
PurposeKeep your return profits or increase sales from your returns. Save money using automated processes and system integrations.Integrated delivery services include Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, DTDC, Ekart, Smartr, and Amazon Shipping.Use ShipStation to send your orders, save money with reliable carriers, and simplify your operations.
Features list
  • Automatically generate shipping labels for domestic and international returns.
  • Customize the returns portal with your logo, colors, and branding.
  • Offer bonus credit to encourage exchanges instead of refunds.
  • Instantly start shipping orders through integration with 10 leading Indian logistics providers.
  • Seamlessly upload bulk orders and process multiple shipments at once to save time.
  • Automatically generate air waybill numbers without manual data entry for each order.
  • Sync orders from multiple sales channels into one centralized platform.
  • Access discounted shipping rates from top carriers like UPS and USPS.
  • Automate shipping workflows to save time and reduce manual tasks.
Highlights———
User reviews and ratings
Recommended98.0%97.5%75.4%
Pros
  • Consistently praised for responsiveness, knowledge, and willingness to go above and beyond.
  • Significantly reduces operational workload and improves efficiency for both businesses and customers.
  • Intuitive design with easy navigation for both backend and customer-facing features.
  • Flexible rules and policies that adapt to diverse business needs and branding.
  • Smooth setup process with dedicated support to guide users through implementation.
  • Reduces manual tasks, such as automatic exchange orders and integration with shipping systems.
  • Provides high value for money, often replacing more expensive alternatives.
  • Enhances satisfaction with clear communication and hassle-free returns.
  • Continuous enhancements based on user feedback and evolving needs.
  • Works well with Shopify, WMS, and shipping providers like DHL and Australia Post.
  • Consistently quick, knowledgeable, and proactive response from the support team, with multiple users highlighting issue resolution across channels like email, WhatsApp, and calls.
  • Automation of logistics processes significantly reduces order processing and fulfillment times, allowing users to focus on business growth.
  • Simple, intuitive dashboard and workflow enable easy adoption for users with varying technical backgrounds.
  • Integrates efficiently with leading Indian courier partners and the Shopify platform, streamlining shipping operations.
  • Smooth and stable app performance reported over extended periods, minimizing disruptions for business operations.
  • Features support for bulk order bookings, label printing, and manifest uploads, addressing high-volume business needs.
  • Offers functional modules for forward shipping, reverse logistics, and return management within a single platform.
  • Willingness and ability to implement custom feature requests and accommodate specific business requirements.
  • Competitive pricing relative to other logistics solutions, with users seeing it as cost-effective.
  • Provides up-to-date shipment tracking and real-time logistics information to users.
  • The app is praised for its intuitive interface and straightforward navigation, making shipping processes quick and efficient.
  • Many users highlight the responsive and helpful customer service team, often resolving issues promptly.
  • Automation tools and batch processing significantly reduce manual work, saving users hours each week.
  • Seamless integration with multiple sales channels (Shopify, Etsy, Amazon, etc.) is frequently appreciated.
  • Users benefit from discounted shipping rates and overall cost savings compared to other platforms.
  • Features like customizable packing slips, labels, and receipts are well-received.
  • The app is noted for its stability and consistent performance in managing high order volumes.
  • Detailed analytics and reporting tools help users track shipping data and optimize operations.
  • Ability to compare and use multiple carrier services (USPS, UPS, FedEx, etc.) in one platform is valued.
  • Many users report significant improvements in productivity and operational efficiency since adopting the app.
Cons
  • Some users reported unexpected charges for return shipping fees without clear resolution.
  • Customers cannot select different items for exchanges through the portal.
  • Rare but impactful issues that may require prolonged troubleshooting.
  • Limited capability for handling NDRs, including restrictions on communicating comments or special instructions.
  • Users faced infrequent issues such as non-clickable buttons and warehouse errors impeding shipping, though often resolved by support.
  • Inefficient process for updating tracking numbers in bulk, requiring manual and repetitive actions for each order.
  • Inadequate differentiation between seller and return addresses on packing slips for some courier integrations, leading to additional manual work.
  • A few users reported difficulty reaching support or delays during technical issues and plan selection.
  • Frequent bugs, crashes, and syncing problems with orders and tracking information are common complaints.
  • The subscription fee is considered expensive, particularly for small businesses or low-volume shippers.
  • Users with large order volumes note missing features like automatic lowest-rate selection and HS code handling.
  • Orders sometimes take hours to sync from platforms like Shopify, causing delays in fulfillment.
  • Some users report slow, unresponsive, or ineffective support, especially for technical issues.
  • Dominant sentiment is positive, but negative feedback (especially for technical issues) was retained under Cons due to recurring complaints.
  • Retained under Cons as it was a consistent pain point for small businesses.
  • Clear negative themes with strong user feedback.
Pricing and plans
Total pricing plans343
Free planAvailableAvailableNot available
Free trialYes, for 14 day(s)NoYes, for 30 day(s)
Technical information
Rating4.9 ★4.9 ★4.2 ★
Total reviews10180708
Launch date25 February 202024 October 201514 November 2011

More details about PostCo Returns & Exchanges

Product description

PostCo offers a customizable returns centre aimed at improving revenue, managing returns, and reducing expenses. The platform enhances customer retention by automating return policies and enabling a pleasing return experience. The setup process is quick and includes personalized onboarding and integrations.

AI summary

PostCo is a Shopify app designed to streamline and automate returns, exchanges, and refunds for e-commerce businesses. The app offers a user-friendly interface with customizable rules, enabling merchants to tailor the return process to their specific policies. Key features include automated exchange orders, integration with shipping carriers, and detailed analytics to track returns. The platform supports multiple currencies, languages, and local payment gateways, making it suitable for global markets. Its seamless onboarding process and responsive customer support—often highlighted for prompt and personalized assistance—ensure smooth implementation and troubleshooting. Strengths include significant time savings, reduced operational workload, and improved customer experience through a transparent, self-service return portal. The app also helps retain revenue by incentivizing exchanges or store credits over refunds. However, some limitations include occasional technical issues, such as billing discrepancies with integrated shipping, and the need for manual adjustments in certain cases. While the app is highly adaptable, businesses may require initial setup support to optimize configurations. Overall, PostCo is a robust solution for managing returns efficiently, though close monitoring of integrations is recommended to avoid unexpected charges.

Support

For any questions, concerns, or assistance with PostCo Returns & Exchanges, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the PostCo Returns & Exchanges are available in various languages on the Shopify app store, including English.

PostCo Returns & Exchanges support information in a nutshell
Support emailsupport@postco.co
Contact number(s)Not available
FAQ pageNot available
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that PostCo Returns & Exchanges seamlessly integrates with are given below.

CheckoutCustomer accountsAustralia PostGorgiasKlaviyoRoyal MailStripeUSPS
Developer
NamePostCo
ProfileSee all apps by PostCo
WebsiteView developer profile
AddressLevel 39, Mercu 2, No. 3, Jalan Bangsar, KL Eco City, Kuala Lumpur, KUL, 59200

Installation

How to install PostCo Returns & Exchanges on your Shopify store

1

Send your details

Your name, email and store domain go straight to the PostCo team.

2

The developer gets in touch

PostCo contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.9
★★★★★
101 total reviews
595
44
31
20
11

PostCo Returns & Exchanges has an overall rating of 4.9 stars from a total of 101 reviews on the Shopify app store. Of these, 99 (98.0%) are positive, 1 (1.0%) are neutral, and 1 (1.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★The Shirt Companyfrom United Kingdom · 2 October 2026

We’ve been using PostCo for our returns process and have been extremely happy with it. It has made a real difference to the way we manage returns, significantly reducing the number of support tickets and making the whole process much more streamlined for both our team and our customers.The platform is very easy to use, and our customers find the returns process straightforward and intuitive. From a staff perspective, it has also made managing returns much simpler and more efficient.For a fashion brand, we particularly appreciate how customisable PostCo is. It allows us to tailor the returns experience to suit our business and our customers, rather than having to work around a one-size-fits-all system.Another real strength is the team behind PostCo. They are incredibly helpful, responsive and accommodating, and whenever we have needed support, they have been there to help us find a solution. It feels like they genuinely care about their customers and are willing to go the extra mile.Overall, we are very happy with PostCo and would highly recommend it to other fashion brands looking to streamline and improve their returns process.

★★★★★Alpha Fortisfrom Australia · 29 August 2026

Its been amazing so far,Melisa has been amazing to work with and anything urgent we needed she jumped in and helped to fix it! Its helped our customers and us have a better experience with our brand and purchasing. Thank you so much and look forward to future movements with the business

★★★★★GUAJA.from Portugal · 29 July 2026

Couldn't be more satisfied! The support team is fast and efficient and the portal works very well

★★★★★Lyxery by Sweden ABfrom Sweden · 24 April 2026

This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data.The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide.Thank you for a really great app!

★★★★★us.runawaythelabel.comfrom Australia · 16 March 2026

The support team is amazing and helpful, They always respond quickly and resolve any issues.

Install in your Shopify store We pass your name, email and store domain to the PostCo team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#12
Customer blocklists
Total reviews
101
▲ 1 vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
AU
39.3% of installs · ▼ 1.66%

Category & keyword rankings

Position and market share today

KeywordCustomer blocklists#120.0% ▲0.0
KeywordReturn processing#140.0% ▲0.0
KeywordReturn management#170.0% ▲0.0
KeywordIn-store returns#170.0% ▼0.0

Reviews trend

Cumulative reviews · last 6 months

97 → 101 reviews · rating steady at 4.9★
Ranks #12 in 1 of 10 App Store groups tracked.Open full charts →

PostCo Returns & Exchanges FAQs

How do I install the PostCo Returns & Exchanges Shopify app?
To install PostCo Returns & Exchanges on your Shopify store, click on the PostCo Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install PostCo Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of PostCo Returns & Exchanges?

The key features offered by PostCo Returns & Exchanges to Shopify store owners are:

  • Reduce refunds with store credit, bonus incentives & instant exchanges
  • Upsell at cart, checkout & during exchanges for higher order value
  • Let customers edit their orders after checkout, no support needed
  • Unlimited return rules and workflows to optimize your returns process
  • Add an EU-compliant withdrawal button and portal to your store
Does PostCo Returns & Exchanges integrate with other Shopify apps or tools?

Yes, PostCo Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as Customise everything on your returns portal - from the logo, color, and image to the font and URL., Set policy rules to achieve desired results based on your requirements., Provide store credit, give refunds, and allow swaps for products of the same or greater value..

Is there a free trial available for PostCo Returns & Exchanges?

Yes, PostCo Returns & Exchanges offers a 14-day free trial on all its paid plans.

What are the pricing plans for PostCo Returns & Exchanges?

The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $179/month, $289/month, and come with a 14-day free trial period.

How does billing work for PostCo Returns & Exchanges?

PostCo Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, PostCo Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.

Does PostCo Returns & Exchanges offer customer support?

Yes, PostCo Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is PostCo Returns & Exchanges compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

ILS: Indian Logistics Services
by Softpulse Infotech

These are various courier companies: Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, and Xpressbees.

Free to install · From $9.99/mo
★ 4.9 (80)
ShipStation Orders & Inventory
by ShipStation

Wherever you market your goods and no matter your shipping method, it's incredibly efficient.

From $14.99/mo · 30d trial
★ 4.2 (707)
Return Prime:Return & Exchange
by Appsdart Solutions Private Limited

Return centre for refunds and exchanges to prevent unnecessary shipping.

Free to install · From $19.99/mo · 15d trial
★ 4.8 (776)

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the PostCo team so they can help install and configure the app on your store.

.myshopify.com
4.9★★★★★101 reviews · 98.0% positive

Writing reviews on ShopDigest is coming soon.

  • TS
    The Shirt CompanyUnited Kingdom · 2 Oct 2026
    ★★★★★

    We’ve been using PostCo for our returns process and have been extremely happy with it. It has made a real difference to the way we manage returns, significantly reducing the number of support tickets and making the whole process much more streamlined for both our team and our customers.The platform is very easy to use, and our customers find the returns process straightforward and intuitive. From a staff perspective, it has also made managing returns much simpler and more efficient.For a fashion brand, we particularly appreciate how customisable PostCo is. It allows us to tailor the returns experience to suit our business and our customers, rather than having to work around a one-size-fits-all system.Another real strength is the team behind PostCo. They are incredibly helpful, responsive and accommodating, and whenever we have needed support, they have been there to help us find a solution. It feels like they genuinely care about their customers and are willing to go the extra mile.Overall, we are very happy with PostCo and would highly recommend it to other fashion brands looking to streamline and improve their returns process.

  • AF
    Alpha FortisAustralia · 29 Aug 2026
    ★★★★★

    Its been amazing so far,Melisa has been amazing to work with and anything urgent we needed she jumped in and helped to fix it! Its helped our customers and us have a better experience with our brand and purchasing. Thank you so much and look forward to future movements with the business

  • GU
    GUAJA.Portugal · 29 Jul 2026
    ★★★★★

    Couldn't be more satisfied! The support team is fast and efficient and the portal works very well

  • LB
    Lyxery by Sweden ABSweden · 24 Apr 2026
    ★★★★★

    This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data.The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide.Thank you for a really great app!

  • US
    us.runawaythelabel.comAustralia · 16 Mar 2026
    ★★★★★

    The support team is amazing and helpful, They always respond quickly and resolve any issues.

  • BS
    Blank SpaceNew Zealand · 25 Feb 2026
    ★★★★★

    I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother.The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendly for our customers here in NZ. If you want to make returns easy for both your team and your shoppers, this is the app to use. Thanks again to the team for all the support!

  • PA
    PASDUCHASAustralia · 14 Jan 2026
    ★★★★★

    We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team. Certainly has streamlines our returns process and has allowed staff more time to work on other projects.

  • G&
    Goldfield & BanksAustralia · 13 Jan 2026
    ★★★★★

    PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.

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