Navidium Shipping Protection
by Navidium Apps
Protection for Your Order | Alternate Shipping Insurance | Upsell in Shopping Cart
Free to install · From $29.99/mo
SHIPAID ‑ Shipping Guarantee Shopify App by ShipAid
Switch from using insurance apps for shipping to an internal guarantee. This will improve customer satisfaction and increase your average order value! Increase your profits by promoting your own shipping guarantee.
4.8 25 reviewsFree
Pros and cons
Pros and cons of SHIPAID ‑ Shipping Guarantee
Pros
- Excellent Customer Support: Responsive and helpful service with quick issue resolution.
- Seamless Integration: Smooth and easy integration with platforms like Shopify.
- Revenue Generation: Significant profit increase by retaining a portion of insurance fees.
- User-Friendly Interface: Simple setup and intuitive app design.
Cons
- Limited Third-Party Integrations: Some users await additional integrations like Gorgias.
Screenshots
About the app
Increase your profits by promoting your own shipping guarantee.
- Premium Pricing: Charge your customers additional fees at checkout for extra income.
- Customer Resolution Portal: Improve service with a branded portal to report customer problems.
- Automated Delivery Management: Deal with delivery problems and choose to reship, refund, or reject with a single click.
- Shipping notifications and tracking: Includes custom branded shipping alerts and tracking portal.
- Cart Support & Installation: All types of carts are compatible and a custom setup is provided within 24 hours or less.
Keywords
order protection Shopify appsshipping protection Shopify appslost order resolution Shopify appsdamaged order claims Shopify appsbranded claims portal Shopify appsone-click claim management Shopify appsorder tracking tools Shopify appsrevenue boost Shopify appscustomer satisfaction Shopify appscustomizable shipping protection Shopify apps
Key features
- Keep protection fees as extra revenue by charging customers at checkout.
- Resolve lost or damaged orders quickly with a branded customer portal.
- Manage claims effortlessly with one-click reship, refund, or deny options.
Pricing
SHIPAID ‑ Shipping Guarantee pricing plans
Free
$0 /month
Not sure which plan to pick? Discuss Free plans with us, learn about custom pricing, or get a demo.
Here’s an overview of SHIPAID ‑ Shipping Guarantee costs for each of the plan(s)
The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by SHIPAID ‑ Shipping Guarantee is Free.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs.
SHIPAID ‑ Shipping Guarantee price summary
| Pricing summary | Free to install. Additional charges may apply. |
| Total pricing plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
For further information regarding SHIPAID ‑ Shipping Guarantee pricing plans, see the official website.
Comparison
Top SHIPAID ‑ Shipping Guarantee alternatives — detailed comparison
The table below highlights the crucial differences between SHIPAID ‑ Shipping Guarantee and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.8 ★ (25 reviews) | 4.7 ★ (396 reviews) | 4.9 ★ (110 reviews) | |
| Developed by | ShipAid | Navidium Apps | Appiers | |
| Launch date | 5 August 2022 | 26 November 2021 | 14 August 2024 | |
| Pricing | Free | Free, $29.99/month, $49.99/month, $99.99/month | Free, $9.95/month, $39.95/month | |
| Objective | Increase your profits by promoting your own shipping guarantee. | Protection for Your Order | Alternate Shipping Insurance | Upsell in Shopping Cart | Shipping insurance—Package protection as cart, checkout upsell | |
| Categories | Upsell and cross-sell, Warranties and insurance | Upsell and cross-sell, Warranties and insurance | Upsell and cross-sell, Warranties and insurance | |
| Key features & highlights | ||||
| Purpose | Switch from using insurance apps for shipping to an internal guarantee. This will improve customer satisfaction and increase your average order value! | Drop shipping insurance apps and handle your own shipping protection program as an additional service. | Shipping protection to offset costs of lost, damaged, stolen orders and give customers peace of mind | |
| Features list |
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| |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 96.0% | 96.7% | 97.2% | |
| Pros |
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| Cons |
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| |
| Pricing and plans | ||||
| Total pricing plans | 1 | 4 | 3 | |
| Free plan | Available | Available | Available | |
| Free trial | No | No | Yes, for 14 day(s) | |
| Technical information | ||||
| Rating | 4.8 ★ | 4.7 ★ | 4.9 ★ | |
| Total reviews | 25 | 398 | 109 | |
| Launch date | 5 August 2022 | 26 November 2021 | 14 August 2024 | |
More details about SHIPAID ‑ Shipping Guarantee
Product description
The solution offers a system to handle lost, stolen, damaged, or late packages, giving customers peace of mind by avoiding insurance companies, and letting businesses set their guarantee fee and keep the profits. It also includes top-notch customer support, easy shipping claims resolution, a branded customer portal, custom shipping notifications for improved communication, and an improved post-purchase experience for customers.
AI summary
The app provides a shipping protection solution for Shopify stores, offering customers coverage for lost, damaged, or perishable orders while allowing merchants to retain a significant portion of the insurance fees as revenue. Its seamless Shopify integration and user-friendly interface simplify setup and operation. Key strengths include highly responsive customer support, which assists with customization and troubleshooting, and a flexible pricing model suitable for businesses of varying sizes. The app enhances customer trust by ensuring hassle-free replacements, often leading to higher conversion rates and order values. A notable limitation is the absence of integration with certain third-party platforms like Gorgias, though this feature is reportedly in development. The solution is particularly beneficial for merchants shipping fragile, perishable, or high-value items, as it mitigates financial risks while improving the customer experience.
Support
For any questions, concerns, or assistance with SHIPAID ‑ Shipping Guarantee, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, SHIPAID ‑ Shipping Guarantee offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the SHIPAID ‑ Shipping Guarantee are available in various languages on the Shopify app store, including English.
SHIPAID ‑ Shipping Guarantee support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that SHIPAID ‑ Shipping Guarantee seamlessly integrates with are given below.
CheckoutCustomer accountsFedExrebuyrechargeShipping InsuranceUPSUSPS
Developer
| Name | ShipAid |
| Profile | See all apps by ShipAid |
| Website | View developer profile |
| Address | 8 The Green, Suite 6085, Dover, DE, 19901 |
Installation
How to install SHIPAID ‑ Shipping Guarantee on your Shopify store
1
Send your details
Your name, email and store domain go straight to the ShipAid team.
2
The developer gets in touch
ShipAid contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.8
★★★★★
25 total reviews
SHIPAID ‑ Shipping Guarantee has an overall rating of 4.8 stars from a total of 25 reviews on the Shopify app store. Of these, 24 (96.0%) are positive, 0 (0.0%) are neutral, and 1 (4.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★HYER GOODSfrom United States · 22 November 2024
A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.
★★★★★Nori Pressfrom United States · 16 October 2024
ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated.Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid!The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
★★★★★Komuellofrom United States · 5 August 2024
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
★★★★★Thrash Happyfrom United States · 5 August 2024
Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!
★★★★★Outsider®from United States · 15 December 2023
Really good and fast customer service, above and beyond to help. Thank you guys. great product!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#11
revenue share
Total reviews
25
No change vs 30 days ago
Average rating
4.8 ★
0.00 vs 30 days ago
Top market
US
88.3% of installs
Category & keyword rankings
Position and market share today
| Keywordrevenue share | #11 | 0.0% |
| KeywordCoverage confirmation | #12 | 0.0% |
| KeywordClaims dashboard | #19 | 0.0% |
| KeywordStolen packages | #20 | 0.0% |
Reviews trend
Cumulative reviews · last 6 months
25 → 25 reviews · rating steady at 4.8★
Ranks #11 in 1 of 10 App Store groups tracked.Open full charts →
SHIPAID ‑ Shipping Guarantee FAQs
How do I install the SHIPAID ‑ Shipping Guarantee Shopify app?
To install SHIPAID ‑ Shipping Guarantee on your Shopify store, click on the SHIPAID ‑ Shipping Guarantee installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install SHIPAID ‑ Shipping Guarantee on your Shopify store, then contact us now.
What are the key features of SHIPAID ‑ Shipping Guarantee?
The key features offered by SHIPAID ‑ Shipping Guarantee to Shopify store owners are:
- Brand-owned order Guarantee
- Centralized delivery issue management
- Free returns and automated exchanges
- Branded tracking and claim experiences
- Purpose-driven customer engagement options
Does SHIPAID ‑ Shipping Guarantee integrate with other Shopify apps or tools?
Yes, SHIPAID ‑ Shipping Guarantee seamlessly integrates with other Shopify apps or tools, such as Charge your customers additional fees at checkout for extra income., Improve service with a branded portal to report customer problems., Deal with delivery problems and choose to reship, refund, or reject with a single click..
Is there a free trial available for SHIPAID ‑ Shipping Guarantee?
No, SHIPAID ‑ Shipping Guarantee does not offer any free trial.
What are the pricing plans for SHIPAID ‑ Shipping Guarantee?
The app offers 1 plan that is forever-free.
How does billing work for SHIPAID ‑ Shipping Guarantee?
SHIPAID ‑ Shipping Guarantee is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, SHIPAID ‑ Shipping Guarantee allows its subscribers to cancel or upgrade their subscription plan at any time.
Does SHIPAID ‑ Shipping Guarantee offer customer support?
Yes, SHIPAID ‑ Shipping Guarantee offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, SHIPAID ‑ Shipping Guarantee offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is SHIPAID ‑ Shipping Guarantee compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.8★★★★★25 reviews · 96.0% positive
Writing reviews on ShopDigest is coming soon.
- HGHYER GOODS★★★★★
A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.
- NPNori Press★★★★★
ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated.Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid!The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
SHShipAidDeveloperDear Nori Press,Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offset the costs of lost in transit orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!Warm regards, The ShipAid Team
- KOKomuello★★★★★
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
SHShipAidDeveloperDear Komuello,Thank you for your awesome review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!Warm regards, The ShipAid Team
- THThrash Happy★★★★★
Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!
SHShipAidDeveloperDear Thrash,Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping enhance your customer experience. Our team is dedicated to providing an exceptional service, and it's rewarding to know we're making a positive impact.If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!Warm regards, The ShipAid Team
- OUOutsider®★★★★★
Really good and fast customer service, above and beyond to help. Thank you guys. great product!
SHShipAidDeveloperDear Outsider,Thank you for your wonderful review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!Warm regards, The ShipAid Team
- SFSRQ Fabrications★★★★★
ShipAid has been a great addition to our website. Works as it should and the customer service team is super responsive.
SHShipAidDeveloperDear SRQ Fabrications,Thank you for your positive review! We're thrilled to hear that ShipAid has been a positive addition to your business. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making an impact.If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!Warm regards, The ShipAid Team
- WIWhat is SNDR? - Premium Footwear, Made on Earth★★★★★
Fantastic addition to our store. Boosts conversion by giving both us and our customers the confidence in purchases. The team is also responsive and helpful through every step of the install and operation. Thank you ShipAid!
SHShipAidDeveloperDear SNDR,Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you boost conversions. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!Warm regards, The ShipAid Team
- GSGalactic Snacks★★★★★
ShipAid has proven to be a win-win for our customers and our business. We're able to offer a hassle-free delivery guarantee to all of our customers and it is funded by the revenue generated by ShipAid. Stefan has been extremely helpful in getting everything set up on our site and he continues to check in to make sure everything is working as we'd like. We had a few custom requests up front and the ShipAid team was more than accommodating. I'd highly recommend ShipAid to any business looking to provide the best possible shipping experience to their customers.
SHShipAidDeveloperDear Galactic Snacks,Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping boost both your business growth and customer experience. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!Warm regards, The ShipAid Team
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