LiveChat: AI live chat by Text Vs Gorgias: AI, Helpdesk & Chat: Which Shopify App Is Best For Your Store In September 2026?

LiveChat: AI live chat by Text Features

Here are the salient features of LiveChat: AI live chat by Text:

• ✅Attract customers in your store by offering coupons, promotions, and news.
• ✅Help your customers by suggesting products through chat.
• ✅View your customers' order history next to their respective conversations.
• ✅View the customer's cart as soon as they start chatting.
• ✅Communicate with customers anytime using back-and-forth messaging.

Gorgias: AI, Helpdesk & Chat Features

Here are the salient features of Gorgias: AI, Helpdesk & Chat:

• ✅Organize your emails, chats, calls, text messages, WhatsApp, and social media messages all in one place.
• ✅Gather complete customer information, including order and conversation history, before responding.
• ✅Manage Shopify orders directly from the Gorgias customer view - view, edit, and cancel without navigating away.
• ✅Enhance your support: Monitor team performance and support statistics on real-time dashboards.
• ✅Quickly address customer queries using self-help menus without needing an agent.

LiveChat: AI live chat by Text Ratings

LiveChat: AI live chat by Text has garnered an overall rating of 4.5 stars from a total of 43 reviews on the Shopify app store.

Of the total reviews, 90% are positive, 10% are neutral, and 10% are negative.

✨ AI Summary of LiveChat: AI live chat by Text ReviewsThe Shopify app offers a live chat solution designed to enhance customer engagement and boost sales through real-time communication. Its key features include an intuitive interface, seamless Shopify integration, and customizable chat widgets that align with a store’s branding. The app supports automations, such as targeted messages and product cards, to improve conversions, and provides detailed analytics for tracking interactions. A notable strength is its reliable customer support, often praised for responsiveness and technical expertise. However, some limitations include occasional technical issues, such as delayed notifications or difficulties with subscription cancellation. Advanced analytics and certain integrations may require higher-tier plans, and the absence of automated chat scheduling can lead to unattended conversations outside business hours. While generally stable, a few users report challenges with mobile functionality or unresponsive support in rare cases. Overall, the app is well-suited for businesses seeking a robust live chat tool with strong support, though pricing and specific feature restrictions may be drawbacks for some.

Gorgias: AI, Helpdesk & Chat Ratings

Gorgias: AI, Helpdesk & Chat has garnered an overall rating of 4.3 stars from a total of 633 reviews on the Shopify app store.

Of the total reviews, 86% are positive, 14% are neutral, and 14% are negative.

✨ AI Summary of Gorgias: AI, Helpdesk & Chat ReviewsGorgias is a customer support platform designed specifically for Shopify, offering deep integration with Shopify’s API to streamline ticket management, automate responses, and enhance team collaboration. Its intuitive interface simplifies training and onboarding, while features like dynamic macros, tagging systems, and rule-based automation significantly reduce response times. The app excels in consolidating communication channels (email, social media, chat) into a single dashboard and provides robust tools for handling Shopify-specific tasks, such as processing returns or generating discount codes directly within the platform. Strengths include responsive customer support, frequent feature updates, and a user-friendly design tailored for e-commerce. However, limitations arise with its pay-per-ticket pricing model, which can become costly for high-volume businesses, particularly those managing active social media accounts. Some users report occasional bugs, inconsistent support experiences, and challenges with integrations like phone support. While praised for its Shopify-centric approach, the app may lack advanced customization options for larger enterprises or businesses with complex workflows. Overall, Gorgias is a powerful solution for Shopify merchants prioritizing efficiency and integration but may require careful cost-benefit analysis for scaling teams.

LiveChat: AI live chat by Text Pros and Cons

Gorgias: AI, Helpdesk & Chat Pros and Cons

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, LiveChat: AI live chat by Text holds an average rating of 4.5 stars, whereas Gorgias: AI, Helpdesk & Chat has 4.3 star ratings.

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, LiveChat: AI live chat by Text has received a total of 43 reviews and Gorgias: AI, Helpdesk & Chat has 633 reviews.

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat were launched on Nov 30, 2017 and Mar 1, 2017 respectively.

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, LiveChat: AI live chat by Text offers 3 pricing plans (0 free plans, 3 paid plans) with an average plan price of $57.67. Gorgias: AI, Helpdesk & Chat, on the other hand, has a total of 4 pricing plans (0 free plans, 4 paid plans) with an average plan price of $332.50.

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

LiveChat: AI live chat by Text: Email, Phone, FAQs page - 3 support options

Gorgias: AI, Helpdesk & Chat: Email, Phone, FAQs page - 3 support options

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

LiveChat: AI live chat by Text: 7 integrations

Gorgias: AI, Helpdesk & Chat: 9 integrations

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. LiveChat: AI live chat by Text comes with a 14-day free trial period. Gorgias: AI, Helpdesk & Chat, on the other hand, comes with a 7-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

For a comprehensive analysis, head to the Features section.