ChatBot.com AI Bot Builder
by Text
Boost sales through chatbot interactions.
From $50/mo · 14d trial
LiveChat: AI live chat by Text Vs Gorgias: AI, Helpdesk & Chat: Which Shopify App Is Best For Your Store In November 2026?
Discover the power of Shopify apps as we compare LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.Show more
Gorgias leads on total reviews, track record and integrations — 704 reviews at 4.3★ — while LiveChat leads on rating and budget. Read the full verdict
Comparison
Top LiveChat: AI live chat by Text alternatives — detailed comparison
The table below highlights the crucial differences between LiveChat: AI live chat by Text and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | ||
| General information | |||
| Ratings | 4.4 ★ (49 reviews) | 4.3 ★ (704 reviews) | |
| Developed by | Text | Gorgias Inc. | |
| Launch date | 30 November 2017 | 1 March 2017 | |
| Pricing | $25/month, $59/month, $89/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | Chat live for help and product suggestions. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Chat, Order tracking | Chat, Helpdesk | |
| Key features & highlights | |||
| Purpose | LiveChat allows you to talk to your customers instantly and at different times. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
| Features list |
|
| |
| Highlights | — | — | |
| User reviews and ratings | |||
| Recommended | 87.8% | 87.0% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and plans | |||
| Total pricing plans | 3 | 4 | |
| Free plan | Not available | Not available | |
| Free trial | Yes, for 14 day(s) | Yes, for 7 day(s) | |
| Technical information | |||
| Rating | 4.4 ★ | 4.3 ★ | |
| Total reviews | 49 | 706 | |
| Launch date | 30 November 2017 | 1 March 2017 | |
LiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat: Final Verdict
When choosing the ideal Shopify app for your business, both LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat offer unique strengths and considerations.
The choice between LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.
We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.
Here's a breakdown of key factors to help you choose a winner.
| Factor | Priority | LiveChat | Gorgias | |
|---|---|---|---|---|
| Average Rating | High priority | Winner | — | Detail |
| Total Reviews | High priority | — | Winner | Detail |
| Launch Date | Low priority | — | Winner | Detail |
| Budget | High priority | Winner | — | Detail |
| Support Channel | Medium priority | Tied | Tied | Detail |
| Integrations | Medium priority | — | Winner | Detail |
| Trial Period | Low priority | Tied | Tied | Detail |
Average Rating
High priorityWhile considering user reviews, take note of the average ratings for LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, LiveChat: AI live chat by Text holds an average rating of 4.4 stars, whereas Gorgias: AI, Helpdesk & Chat has 4.3 star ratings.
🥇 Winner: LiveChat: AI live chat by Text🥈 Runner Up: Gorgias: AI, Helpdesk & Chat
For complete details, see the Ratings and Reviews section.
Total Reviews
High priorityConsider the total number of reviews LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, LiveChat: AI live chat by Text has received a total of 49 reviews and Gorgias: AI, Helpdesk & Chat has 704 reviews.
🥇 Winner: Gorgias: AI, Helpdesk & Chat🥈 Runner Up: LiveChat: AI live chat by Text
For complete details, see the Ratings and Reviews section.
Launch Date
Low priorityWhile not a direct measure of quality, consider the launch date of each app - LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat were launched on Nov 30, 2017 and Mar 1, 2017 respectively.
🥇 Winner: Gorgias: AI, Helpdesk & Chat🥈 Runner Up: LiveChat: AI live chat by Text
For complete details, see the Overview of the Apps section.
Budget
High priorityTake the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, LiveChat: AI live chat by Text offers 3 pricing plans (0 free plans, 3 paid plans) with an average plan price of $57.67. Gorgias: AI, Helpdesk & Chat, on the other hand, has a total of 4 pricing plans (0 free plans, 4 paid plans) with an average plan price of $332.50.
🥇 Winner: LiveChat: AI live chat by Text🥈 Runner Up: Gorgias: AI, Helpdesk & Chat
For complete details, see the Pricing Details section.
Support Channel
Medium priorityBoth LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:
LiveChat: AI live chat by Text3 support options
Gorgias: AI, Helpdesk & Chat3 support options
🥇 Winner: LiveChat: AI live chat by Text, Gorgias: AI, Helpdesk & Chat🥈 Runner Up: N/A
For complete details, see the Support section.
Integrations
Medium priorityEvaluate the integration capabilities of LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.
LiveChat: AI live chat by Text7 integrations
Gorgias: AI, Helpdesk & Chat9 integrations
🥇 Winner: Gorgias: AI, Helpdesk & Chat🥈 Runner Up: LiveChat: AI live chat by Text
For complete details, see the Integrations section.
Trial Period
Low priorityFree trial periods allow you to explore the app's features and functionalities before committing. LiveChat: AI live chat by Text comes with a 14-day free trial period. Gorgias: AI, Helpdesk & Chat, on the other hand, comes with a 7-day free trial period. Take advantage of these trial periods to assess how well each app aligns with your specific business needs.
🥇 Winner: LiveChat: AI live chat by Text, Gorgias: AI, Helpdesk & Chat🥈 Runner Up: N/A
For complete details, see the Features section.
By comparing and weighing these factors, you can make an informed decision and determine the winner between LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat that aligns best with your requirements and preferences for a successful Shopify app experience.
Shopify Apps Detailed Comparison: LiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
In this comprehensive comparison, we'll delve into the details of two Shopify apps: LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.
OverviewLiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
Let's dive into the overview of these two apps: LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.
LiveChat: AI live chat by Text Overview
LiveChat: AI live chat by Text is a Shopify app developed by Unknown Developer to help merchants with Chat live for help and product suggestions. With an average rating of 4.4 stars from 49 reviews, LiveChat: AI live chat by Text is one of the top-rated Chat Shopify apps.
Launch DateNov 30, 2017
PurposeLiveChat allows you to talk to your customers instantly and at different times.
Pricing summaryFrom $25/month. Free trial available.
Gorgias: AI, Helpdesk & Chat Overview
Gorgias: AI, Helpdesk & Chat is a Shopify app developed by Unknown Developer to help merchants with Better customer satisfaction. Simpler processes. Quick profit increase. With an average rating of 4.3 stars from 704 reviews, Gorgias: AI, Helpdesk & Chat is one of the top-rated Chat Shopify apps.
Launch DateMar 1, 2017
PurposeCombine all customer support interactions and related orders to promote growth by making customers happier.
Pricing summaryFrom $10/month. Free trial available.
Features ComparisonLiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.
LiveChat: AI live chat by Text Features
- Attract customers in your store by offering coupons, promotions, and news.
- Help your customers by suggesting products through chat.
- View your customers' order history next to their respective conversations.
- View the customer's cart as soon as they start chatting.
- Communicate with customers anytime using back-and-forth messaging.
Gorgias: AI, Helpdesk & Chat Features
- Organize your emails, chats, calls, text messages, WhatsApp, and social media messages all in one place.
- Gather complete customer information, including order and conversation history, before responding.
- Manage Shopify orders directly from the Gorgias customer view - view, edit, and cancel without navigating away.
- Enhance your support: Monitor team performance and support statistics on real-time dashboards.
- Quickly address customer queries using self-help menus without needing an agent.
Pricing PlansLiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
There are tons of Shopify apps for small businesses and enterprises alike. From LiveChat: AI live chat by Text to Gorgias: AI, Helpdesk & Chat, each offers a range of pricing packages to accommodate different business needs.
Let's see how the prices of LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat measure up.
LiveChat: AI live chat by Text Pricing Details
LiveChat: AI live chat by Text offers 3 paid plans, which cost $25/ month, $59/ month, $89/ month. The paid plans also come with a 14-day free trial period.
Starter
$25 /month
- View customer information
- Seding product cards
- Text Intelligence (AI) features
- Traffic tracking up to 100 visitors
- Chat customization
Team
$59 /month
- Everything from Starter
- Track and share order details
- Preview cart in real time
- Tracking sales from chats
- Full chat customization
Business
$89 /month
- Everything from Team
- Advanced Text Intelligence (AI) features
- Traffic tracking up to 1000 visitors
- Advanced reporting
- Work scheduler
Gorgias: AI, Helpdesk & Chat Pricing Details
Gorgias: AI, Helpdesk & Chat offers 4 paid plans, which cost $10/ month, $60/ month, $360/ month, $900/ month. The paid plans also come with a 7-day free trial period.
Starter plan
$10 /month
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
$60 /month
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
$360 /month
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Advanced plan
$900 /month
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
User RatingsLiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat.
LiveChat: AI live chat by Text Ratings
LiveChat: AI live chat by Text has garnered an overall rating of 4.4 stars from a total of 49 reviews on the Shopify app store.
4.4★★★★☆| 49 reviews
Of the total reviews, 88% are positive, 12% are neutral, and 12% are negative.
✨ AI Summary of LiveChat: AI live chat by Text Reviews
The Shopify app offers a live chat solution designed to enhance customer engagement and boost sales through real-time communication. Its key features include an intuitive interface, seamless Shopify integration, and customizable chat widgets that align with a store’s branding. The app supports automations, such as targeted messages and product cards, to improve conversions, and provides detailed analytics for tracking interactions. A notable strength is its reliable customer support, often praised for responsiveness and technical expertise. However, some limitations include occasional technical issues, such as delayed notifications or difficulties with subscription cancellation. Advanced analytics and certain integrations may require higher-tier plans, and the absence of automated chat scheduling can lead to unattended conversations outside business hours. While generally stable, a few users report challenges with mobile functionality or unresponsive support in rare cases. Overall, the app is well-suited for businesses seeking a robust live chat tool with strong support, though pricing and specific feature restrictions may be drawbacks for some.
Gorgias: AI, Helpdesk & Chat Ratings
Gorgias: AI, Helpdesk & Chat has garnered an overall rating of 4.3 stars from a total of 704 reviews on the Shopify app store.
4.3★★★★☆| 704 reviews
Of the total reviews, 86% are positive, 14% are neutral, and 14% are negative.
✨ AI Summary of Gorgias: AI, Helpdesk & Chat Reviews
Gorgias is a customer support platform designed specifically for Shopify, offering deep integration with Shopify’s API to streamline ticket management, automate responses, and enhance team collaboration. Its intuitive interface simplifies training and onboarding, while features like dynamic macros, tagging systems, and rule-based automation significantly reduce response times. The app excels in consolidating communication channels (email, social media, chat) into a single dashboard and provides robust tools for handling Shopify-specific tasks, such as processing returns or generating discount codes directly within the platform. Strengths include responsive customer support, frequent feature updates, and a user-friendly design tailored for e-commerce. However, limitations arise with its pay-per-ticket pricing model, which can become costly for high-volume businesses, particularly those managing active social media accounts. Some users report occasional bugs, inconsistent support experiences, and challenges with integrations like phone support. While praised for its Shopify-centric approach, the app may lack advanced customization options for larger enterprises or businesses with complex workflows. Overall, Gorgias is a powerful solution for Shopify merchants prioritizing efficiency and integration but may require careful cost-benefit analysis for scaling teams.
Pros and ConsLiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
Let's explore the pros and cons of LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat to better understand their strengths and limitations.
LiveChat: AI live chat by Text Pros and Cons
Pros
- Consistently praised for being prompt, professional, and highly effective in resolving issues.
- Intuitive design and easy navigation make the app accessible for both new and experienced users.
- Effortless setup and compatibility with platforms like Shopify and Salesforce enhance workflow efficiency.
- Tools like product cards, automations, and real-time visitor stats significantly improve customer engagement and sales.
- Stable operation with minimal bugs, ensuring consistent usability across devices.
- Flexible branding and chat customization to align with business needs and aesthetics.
- Smooth sync between desktop and mobile apps for uninterrupted customer support.
- Valuable insights into customer behavior and interaction metrics for data-driven decisions.
- Round-the-clock support and chat functionality to cater to global customers.
- Notable increase in conversions and customer satisfaction due to live engagement tools.
Cons
- Difficulty in canceling subscriptions and obtaining refunds, leading to frustration.
- Basic reporting features locked behind higher-tier payment plans, restricting usability.
- Delayed or unreliable alerts for incoming chats, affecting response times.
- Expensive plans compared to competitors, with some users feeling the cost isn’t justified.
- Missing features like variant selection in product cards and incomplete Shopify CRM sync.
Gorgias: AI, Helpdesk & Chat Pros and Cons
Pros
- The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
- Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
- Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
- Many reviews commend the responsive, helpful, and knowledgeable support team.
- The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
- Small teams benefit from the collaborative tools, making ticket management and communication smoother.
- Users value the frequent and purposeful updates, often referencing the public roadmap.
- The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
- The app consolidates communication from email, chat, social media, and calls into one platform.
- Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
- Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
- The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
- Lower-tier plans may lack live onboarding or priority support, leading to frustration.
- Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
- Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
- Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
- Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Featured IntegrationsLiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat, and see how effortlessly these apps can enhance your store operations.
LiveChat: AI live chat by Text Integrations
LiveChat: AI live chat by Text offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
CheckoutFacebookInstagramMailchimpMessengerWhatsAppZapier
Gorgias: AI, Helpdesk & Chat Integrations
Gorgias: AI, Helpdesk & Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
CheckoutShopify FlowShopify Admin20+ IntegrationsAircallAttentiveKlaviyoRechargeYotpo
SupportLiveChat: AI live chat by Text vs Gorgias: AI, Helpdesk & Chat
The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.
LiveChat: AI live chat by Text User Support
For any inquiries or assistance regarding LiveChat: AI live chat by Text, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, LiveChat: AI live chat by Text offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
Gorgias: AI, Helpdesk & Chat User Support
For any inquiries or assistance regarding Gorgias: AI, Helpdesk & Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Gorgias: AI, Helpdesk & Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
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FAQs for LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat
1. What is the key difference between these Shopify apps: LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat?
When comparing various Shopify apps, their main objective sets them apart. LiveChat: AI live chat by Text is designed to help merchants with Chat live for help and product suggestions.. On the other hand, Gorgias: AI, Helpdesk & Chat focuses on Better customer satisfaction. Simpler processes. Quick profit increase.. Assessing these differences will help you determine which app aligns best with your unique business needs.
2. Which app between LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat offers free pricing plan options for Shopify merchants?
LiveChat: AI live chat by Text has no free plans. Gorgias: AI, Helpdesk & Chat has no free plans.
3. What are the pricing plans for LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat?
While the specific pricing plans may vary for each app, here's a general breakdown:
LiveChat: AI live chat by Text offers a total of 3 pricing plans: 0 free plans and 3 paid plans. Paid plan costs: $25/ month, $59/ month, $89/ month. Free plan costs: Not available.
Gorgias: AI, Helpdesk & Chat offers a total of 4 pricing plans: 0 free plans and 4 paid plans. Paid plan costs: $10/ month, $60/ month, $360/ month, $900/ month. Free plan costs: Not available.
4. Is there a free trial available for LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat?
LiveChat: AI live chat by Text comes with a 14-day free trial period. Gorgias: AI, Helpdesk & Chat, on the other hand, comes with a 7-day free trial period.
5. What are the integration options available for LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat?
LiveChat: AI live chat by Text: Checkout, Facebook, Instagram, Mailchimp, Messenger, WhatsApp, Zapier.
Gorgias: AI, Helpdesk & Chat: Checkout, Shopify Flow, Shopify Admin, 20+ Integrations, Aircall, Attentive, Klaviyo, Recharge, Yotpo.
6. What are the support options available for LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat?
LiveChat: AI live chat by Text · Email: [email protected] · Website: https://www.helpdesk.com/ · FAQ: https://www.livechat.com/help/frequently-asked-questions/
Gorgias: AI, Helpdesk & Chat · Email: [email protected] · Website: https://www.gorgias.com?utm_source=shop_app_store · FAQ: https://docs.gorgias.com?utm_source=shop_app_store
7. Are LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat compatible with my Shopify theme?
Generally, LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.
8. Which app between LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat is better?
Determining which app between LiveChat: AI live chat by Text and Gorgias: AI, Helpdesk & Chat is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.
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Compared in this guide
LiveChat: AI live chat by Text
4.4 ★ · 49 reviews · From $25/mo
Gorgias: AI, Helpdesk & Chat
4.3 ★ · 704 reviews · From $10/mo
Verdict at a glance
Gorgias takes 3 of the 7 comparison factors, including total reviews, track record and integrations. LiveChat leads on rating and budget.
🥇 Winner: Gorgias: AI, Helpdesk & Chat🥈 Runner Up: LiveChat: AI live chat by Text
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