ChatBot.com AI Bot Builder
by TEXT
Boost sales through chatbot interactions.
From $50/mo · 14d trial
LiveChat: AI live chat by Text Vs Tidio: AI Chatbot & Live Chat: Which Shopify App Is Best For Your Store In October 2026?
Discover the power of Shopify apps as we compare LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.Show more
Tidio leads on 4 of the 7 factors, including rating, total reviews and track record — 1,357 reviews at 4.8★ and a free plan — while LiveChat leads on integrations. Read the full verdict
Comparison
Top LiveChat: AI live chat by Text alternatives — detailed comparison
The table below highlights the crucial differences between LiveChat: AI live chat by Text and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | ||
| General information | |||
| Ratings | 4.4 ★ (49 reviews) | 4.8 ★ (1,357 reviews) | |
| Developed by | TEXT | TIDIO LLC | |
| Launch date | 30 November 2017 | 14 July 2014 | |
| Pricing | $25/month, $59/month, $89/month | Free, $29/month, $29/month, $39/month | |
| Objective | Chat live for help and product suggestions. | Live chat is enhanced with chatbots for superior customer support. | |
| Categories | Chat, Order tracking | Chat, Helpdesk | |
| Key features & highlights | |||
| Purpose | LiveChat allows you to talk to your customers instantly and at different times. | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | |
| Features list |
|
| |
| Highlights | — |
| |
| User reviews and ratings | |||
| Recommended | 87.8% | 93.5% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and plans | |||
| Total pricing plans | 3 | 4 | |
| Free plan | Not available | Available | |
| Free trial | Yes, for 14 day(s) | Yes, for 7 day(s) | |
| Technical information | |||
| Rating | 4.4 ★ | 4.8 ★ | |
| Total reviews | 49 | 1,359 | |
| Launch date | 30 November 2017 | 14 July 2014 | |
LiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat: Final Verdict
When choosing the ideal Shopify app for your business, both LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat offer unique strengths and considerations.
The choice between LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.
We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.
Here's a breakdown of key factors to help you choose a winner.
| Factor | Priority | LiveChat | Tidio | |
|---|---|---|---|---|
| Average Rating | High priority | — | Winner | Detail |
| Total Reviews | High priority | — | Winner | Detail |
| Launch Date | Low priority | — | Winner | Detail |
| Budget | High priority | — | Winner | Detail |
| Support Channel | Medium priority | Tied | Tied | Detail |
| Integrations | Medium priority | Winner | — | Detail |
| Trial Period | Low priority | Tied | Tied | Detail |
Average Rating
High priorityWhile considering user reviews, take note of the average ratings for LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, LiveChat: AI live chat by Text holds an average rating of 4.4 stars, whereas Tidio: AI Chatbot & Live Chat has 4.8 star ratings.
🥇 Winner: Tidio: AI Chatbot & Live Chat🥈 Runner Up: LiveChat: AI live chat by Text
For complete details, see the Ratings and Reviews section.
Total Reviews
High priorityConsider the total number of reviews LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, LiveChat: AI live chat by Text has received a total of 49 reviews and Tidio: AI Chatbot & Live Chat has 1,357 reviews.
🥇 Winner: Tidio: AI Chatbot & Live Chat🥈 Runner Up: LiveChat: AI live chat by Text
For complete details, see the Ratings and Reviews section.
Launch Date
Low priorityWhile not a direct measure of quality, consider the launch date of each app - LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat were launched on Nov 30, 2017 and Jul 14, 2014 respectively.
🥇 Winner: Tidio: AI Chatbot & Live Chat🥈 Runner Up: LiveChat: AI live chat by Text
For complete details, see the Overview of the Apps section.
Budget
High priorityTake the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, LiveChat: AI live chat by Text offers 3 pricing plans (0 free plans, 3 paid plans) with an average plan price of $57.67. Tidio: AI Chatbot & Live Chat, on the other hand, has a total of 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $24.25.
🥇 Winner: Tidio: AI Chatbot & Live Chat🥈 Runner Up: LiveChat: AI live chat by Text
For complete details, see the Pricing Details section.
Support Channel
Medium priorityBoth LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:
LiveChat: AI live chat by Text3 support options
Tidio: AI Chatbot & Live Chat3 support options
🥇 Winner: LiveChat: AI live chat by Text, Tidio: AI Chatbot & Live Chat🥈 Runner Up: N/A
For complete details, see the Support section.
Integrations
Medium priorityEvaluate the integration capabilities of LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.
LiveChat: AI live chat by Text7 integrations
Tidio: AI Chatbot & Live Chat6 integrations
🥇 Winner: LiveChat: AI live chat by Text🥈 Runner Up: Tidio: AI Chatbot & Live Chat
For complete details, see the Integrations section.
Trial Period
Low priorityFree trial periods allow you to explore the app's features and functionalities before committing. LiveChat: AI live chat by Text comes with a 14-day free trial period. Tidio: AI Chatbot & Live Chat, on the other hand, comes with a 7-day free trial period. Take advantage of these trial periods to assess how well each app aligns with your specific business needs.
🥇 Winner: LiveChat: AI live chat by Text, Tidio: AI Chatbot & Live Chat🥈 Runner Up: N/A
For complete details, see the Features section.
By comparing and weighing these factors, you can make an informed decision and determine the winner between LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat that aligns best with your requirements and preferences for a successful Shopify app experience.
Shopify Apps Detailed Comparison: LiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
In this comprehensive comparison, we'll delve into the details of two Shopify apps: LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.
OverviewLiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
Let's dive into the overview of these two apps: LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.
LiveChat: AI live chat by Text Overview
LiveChat: AI live chat by Text is a Shopify app developed by Unknown Developer to help merchants with Chat live for help and product suggestions. With an average rating of 4.4 stars from 49 reviews, LiveChat: AI live chat by Text is one of the top-rated Chat Shopify apps.
Launch DateNov 30, 2017
PurposeLiveChat allows you to talk to your customers instantly and at different times.
Pricing summaryFrom $25/month. Free trial available.
Tidio: AI Chatbot & Live Chat Overview
Tidio: AI Chatbot & Live Chat is a Shopify app developed by Unknown Developer to help merchants with Live chat is enhanced with chatbots for superior customer support. With an average rating of 4.8 stars from 1,357 reviews, Tidio: AI Chatbot & Live Chat is one of the top-rated Chat Shopify apps.
Launch DateJul 14, 2014
PurposeLyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.
Pricing summaryFree plan available. Free trial available.
Features ComparisonLiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.
LiveChat: AI live chat by Text Features
- Attract customers in your store by offering coupons, promotions, and news.
- Help your customers by suggesting products through chat.
- View your customers' order history next to their respective conversations.
- View the customer's cart as soon as they start chatting.
- Communicate with customers anytime using back-and-forth messaging.
Tidio: AI Chatbot & Live Chat Features
- Chat with your visitors in real time - easily fix issues and actively promote sales.
- Our Lyro AI bot can automatically answer up to 70% of your customers' questions.
- View shopping carts, look at past orders, and suggest items right in the conversation.
- Add the Tidio app to your Shopify store in just 30 seconds by clicking 'Add App'.
- Handle and solve customer requests using an easy ticketing system.
Pricing PlansLiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
There are tons of Shopify apps for small businesses and enterprises alike. From LiveChat: AI live chat by Text to Tidio: AI Chatbot & Live Chat, each offers a range of pricing packages to accommodate different business needs.
Let's see how the prices of LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat measure up.
LiveChat: AI live chat by Text Pricing Details
LiveChat: AI live chat by Text offers 3 paid plans, which cost $25/ month, $59/ month, $89/ month. The paid plans also come with a 14-day free trial period.
Starter
$25 /month
- View customer information
- Seding product cards
- Text Intelligence (AI) features
- Traffic tracking up to 100 visitors
- Chat customization
Team
$59 /month
- Everything from Starter
- Track and share order details
- Preview cart in real time
- Tracking sales from chats
- Full chat customization
Business
$89 /month
- Everything from Team
- Advanced Text Intelligence (AI) features
- Traffic tracking up to 1000 visitors
- Advanced reporting
- Work scheduler
Tidio: AI Chatbot & Live Chat Pricing Details
Tidio: AI Chatbot & Live Chat has 4 pricing plans: 1 free and 3 paid. The paid plans cost $29/ month, $29/ month, $39/ month and come with a 7-day free trial period.
Free
$0 /month
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 /month
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
Flows
$29 /month
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
Lyro AI Chatbot
$39 /month
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
User RatingsLiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat.
LiveChat: AI live chat by Text Ratings
LiveChat: AI live chat by Text has garnered an overall rating of 4.4 stars from a total of 49 reviews on the Shopify app store.
4.4★★★★☆| 49 reviews
Of the total reviews, 88% are positive, 12% are neutral, and 12% are negative.
✨ AI Summary of LiveChat: AI live chat by Text Reviews
The Shopify app offers a live chat solution designed to enhance customer engagement and boost sales through real-time communication. Its key features include an intuitive interface, seamless Shopify integration, and customizable chat widgets that align with a store’s branding. The app supports automations, such as targeted messages and product cards, to improve conversions, and provides detailed analytics for tracking interactions. A notable strength is its reliable customer support, often praised for responsiveness and technical expertise. However, some limitations include occasional technical issues, such as delayed notifications or difficulties with subscription cancellation. Advanced analytics and certain integrations may require higher-tier plans, and the absence of automated chat scheduling can lead to unattended conversations outside business hours. While generally stable, a few users report challenges with mobile functionality or unresponsive support in rare cases. Overall, the app is well-suited for businesses seeking a robust live chat tool with strong support, though pricing and specific feature restrictions may be drawbacks for some.
Tidio: AI Chatbot & Live Chat Ratings
Tidio: AI Chatbot & Live Chat has garnered an overall rating of 4.8 stars from a total of 1,357 reviews on the Shopify app store.
4.8★★★★★| 1,357 reviews
Of the total reviews, 96% are positive, 4% are neutral, and 4% are negative.
✨ AI Summary of Tidio: AI Chatbot & Live Chat Reviews
The app is a Shopify-integrated live chat and AI chatbot solution designed to enhance customer engagement and support. It offers real-time communication with website visitors, automated responses through customizable bots, and multi-channel support, including email forwarding and Facebook integration. Key strengths include its user-friendly interface, quick setup, and highly responsive customer support, which is frequently highlighted for its speed and helpfulness. The app also provides features like proactive chat triggers, order status integration, and lead capture, contributing to improved conversion rates and sales. However, some limitations include a complex pricing structure with additional costs for advanced features like chatbots and proactive messaging, which can be misleading. Occasional technical issues, such as theme conflicts or incomplete uninstallation, have been reported. While the free plan includes essential features, premium tiers may require multiple subscriptions for full functionality, leading to higher-than-expected costs. Despite these drawbacks, the app is widely regarded as a robust tool for businesses seeking to streamline customer interactions and boost sales.
Pros and ConsLiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
Let's explore the pros and cons of LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat to better understand their strengths and limitations.
LiveChat: AI live chat by Text Pros and Cons
Pros
- Consistently praised for being prompt, professional, and highly effective in resolving issues.
- Intuitive design and easy navigation make the app accessible for both new and experienced users.
- Effortless setup and compatibility with platforms like Shopify and Salesforce enhance workflow efficiency.
- Tools like product cards, automations, and real-time visitor stats significantly improve customer engagement and sales.
- Stable operation with minimal bugs, ensuring consistent usability across devices.
- Flexible branding and chat customization to align with business needs and aesthetics.
- Smooth sync between desktop and mobile apps for uninterrupted customer support.
- Valuable insights into customer behavior and interaction metrics for data-driven decisions.
- Round-the-clock support and chat functionality to cater to global customers.
- Notable increase in conversions and customer satisfaction due to live engagement tools.
Cons
- Difficulty in canceling subscriptions and obtaining refunds, leading to frustration.
- Basic reporting features locked behind higher-tier payment plans, restricting usability.
- Delayed or unreliable alerts for incoming chats, affecting response times.
- Expensive plans compared to competitors, with some users feeling the cost isn’t justified.
- Missing features like variant selection in product cards and incomplete Shopify CRM sync.
Tidio: AI Chatbot & Live Chat Pros and Cons
Pros
- Consistently praised for being responsive, helpful, and friendly.
- Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
- Users appreciate the seamless communication with customers, boosting engagement and sales.
- Offers flexible features for personalizing chat widgets and workflows.
- Many users reported increased sales and improved customer interactions.
- The free version is noted for being feature-rich and valuable for small businesses.
- Works well with platforms like Shopify and email services.
- Users value the mobile app for managing chats on the go.
- Automates responses and reduces support workload effectively.
- Runs smoothly with minimal technical issues.
Cons
- Complaints about unclear or misleading pricing tiers and hidden costs.
- Some users expressed frustration over essential features being paywalled.
- Occasional reports of bugs, especially post-updates or on older devices.
- Difficulty configuring chatbots and automation without assistance.
- Negative feedback on aggressive upgrade prompts and misleading notifications.
Featured IntegrationsLiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat, and see how effortlessly these apps can enhance your store operations.
LiveChat: AI live chat by Text Integrations
LiveChat: AI live chat by Text offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
CheckoutFacebookInstagramMailchimpMessengerWhatsAppZapier
Tidio: AI Chatbot & Live Chat Integrations
Tidio: AI Chatbot & Live Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
Google AnalyticsJudge.meKlaviyoMailchimpZapierZendesk
SupportLiveChat: AI live chat by Text vs Tidio: AI Chatbot & Live Chat
The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.
LiveChat: AI live chat by Text User Support
For any inquiries or assistance regarding LiveChat: AI live chat by Text, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, LiveChat: AI live chat by Text offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
Tidio: AI Chatbot & Live Chat User Support
For any inquiries or assistance regarding Tidio: AI Chatbot & Live Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Tidio: AI Chatbot & Live Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
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FAQs for LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat
1. What is the key difference between these Shopify apps: LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat?
When comparing various Shopify apps, their main objective sets them apart. LiveChat: AI live chat by Text is designed to help merchants with Chat live for help and product suggestions.. On the other hand, Tidio: AI Chatbot & Live Chat focuses on Live chat is enhanced with chatbots for superior customer support.. Assessing these differences will help you determine which app aligns best with your unique business needs.
2. Which app between LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat offers free pricing plan options for Shopify merchants?
LiveChat: AI live chat by Text has no free plans. Tidio: AI Chatbot & Live Chat has 1 free plan.
3. What are the pricing plans for LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat?
While the specific pricing plans may vary for each app, here's a general breakdown:
LiveChat: AI live chat by Text offers a total of 3 pricing plans: 0 free plans and 3 paid plans. Paid plan costs: $25/ month, $59/ month, $89/ month. Free plan costs: Not available.
Tidio: AI Chatbot & Live Chat offers a total of 4 pricing plans: 1 free plan and 3 paid plans. Paid plan costs: $29/ month, $29/ month, $39/ month. Free plan cost: Free.
4. Is there a free trial available for LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat?
LiveChat: AI live chat by Text comes with a 14-day free trial period. Tidio: AI Chatbot & Live Chat, on the other hand, comes with a 7-day free trial period.
5. What are the integration options available for LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat?
LiveChat: AI live chat by Text: Checkout, Facebook, Instagram, Mailchimp, Messenger, WhatsApp, Zapier.
Tidio: AI Chatbot & Live Chat: Google Analytics, Judge.me, Klaviyo, Mailchimp, Zapier, Zendesk.
6. What are the support options available for LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat?
LiveChat: AI live chat by Text · Email: [email protected] · Website: https://www.helpdesk.com/ · FAQ: https://www.livechat.com/help/frequently-asked-questions/
Tidio: AI Chatbot & Live Chat · Email: [email protected] · Website: https://www.tidio.com/?utm_source=app_store · FAQ: https://help.tidio.com/hc/en-us/articles/7868831783708?utm_source=app_store
7. Are LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat compatible with my Shopify theme?
Generally, LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.
8. Which app between LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat is better?
Determining which app between LiveChat: AI live chat by Text and Tidio: AI Chatbot & Live Chat is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.
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Free plan · From $19/mo · 14d trial
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by Judge.me
Product reviews with pictures and videos for credibility and search engine optimization.
Free plan · From $15/mo · 15d trial
by TikTok Inc.
Display your products to billions of TikTok users.
Free
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Simplify all tasks and focus on your business.
Free
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Compared in this guide
LiveChat: AI live chat by Text
4.4 ★ · 49 reviews · From $25/mo
Tidio: AI Chatbot & Live Chat
4.8 ★ · 1,357 reviews · Free plan
Verdict at a glance
Tidio takes 4 of the 7 comparison factors, including rating, total reviews and track record. LiveChat leads on integrations.
🥇 Winner: Tidio: AI Chatbot & Live Chat🥈 Runner Up: LiveChat: AI live chat by Text
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