Heureka & Zbozi Tracking
by Appfleece
Free
Customer.guru Net Promoter NPS Shopify App by Customer.guru
Monitor customer satisfaction using surveys based on the Net Promoter Score system. Gather Net Promoter Score, collect testimonials & product reviews.
4.6 63 reviewsFreePaid from $50/month
Pros and cons
Pros and cons of Customer.guru Net Promoter NPS
Pros
- Easy Setup and Installation: Quick and straightforward installation process with minimal configuration required.
- User-Friendly Interface: Intuitive design and navigation make the app accessible for all users.
- Effective Customer Feedback Collection: High response rates and valuable insights from customer surveys.
- Simple Survey Creation: Fast and efficient process for setting up and customizing surveys.
Cons
- Poor Customer Support: Frequent complaints about unresponsive or delayed support.
- High Pricing Tiers: Many users find the paid plans expensive, especially for small businesses.
Screenshots
About the app
Gather Net Promoter Score, collect testimonials & product reviews.
- Quick Installation: It takes 30 seconds to install.
- Enhanced survey responses: Significantly increased survey responses due to intelligent follow-ups.
- Customer Testimonials: Include testimonials and reviews
Keywords
Net Promoter Score Shopify appscustomer satisfaction surveys Shopify appsNPS surveys Shopify appsemail survey Shopify appscustomer feedback Shopify appssegmented NPS Shopify appstestimonials embedding Shopify appssmart follow-ups Shopify appssurvey responses Shopify appscustomer reviews Shopify apps
Key features
- Track customer satisfaction with segmented Net Promoter Score surveys.
- Boost survey responses using smart follow-ups and A/B-tested designs.
- Automatically collect and display authentic testimonials and reviews.
Pricing
Customer.guru Net Promoter NPS pricing plans
Free
$0 /month
- survey up-to 5 users per month
Hobbyist
$50 /month
- survey up-to 1,000 users per month
Small Business
$150 /month
- survey up-to 5,000 users per month
Advanced
$250 /month
- survey up-to 10,000 users per month
- designed for Shopify PLUS
Not sure which plan to pick? Discuss Free or Hobbyist plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Customer.guru Net Promoter NPS costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Customer.guru Net Promoter NPS is Free. The paid plans offered by Customer.guru Net Promoter NPS are Hobbyist, Small Business, Advanced.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like survey up-to 5 users per month.
- Hobbyist: the Hobbyist plan costs $50 and has no free trial period. The plan offers a host of features, including survey up-to 1,000 users per month.
- Small Business: the Small Business plan costs $150 and has no free trial period. The plan offers a host of features, including survey up-to 5,000 users per month.
- Advanced: the Advanced plan costs $250 and has no free trial period. The plan offers a host of features, including survey up-to 10,000 users per month, designed for Shopify PLUS.
Customer.guru Net Promoter NPS price summary
| Pricing summary | Free plan available |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $50, $150, $250 |
| Free trial available | No |
For further information regarding Customer.guru Net Promoter NPS pricing plans, see the official website.
Comparison
Top Customer.guru Net Promoter NPS alternatives — detailed comparison
The table below highlights the crucial differences between Customer.guru Net Promoter NPS and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (63 reviews) | 5.0 ★ (6 reviews) | 5.0 ★ (48,556 reviews) | |
| Developed by | Customer.guru | Appfleece | Judge.me | |
| Launch date | 31 August 2016 | 1 August 2024 | 25 June 2015 | |
| Pricing | Free, $50/month, $150/month, $250/month | Free | Free, $15/month | |
| Objective | Gather Net Promoter Score, collect testimonials & product reviews. | — | Product reviews with pictures and videos for credibility and search engine optimization. | |
| Categories | Analytics, Product reviews | Product reviews, Analytics | Product reviews, SEO | |
| Key features & highlights | ||||
| Purpose | Monitor customer satisfaction using surveys based on the Net Promoter Score system. | Track conversions for Heureka, Zbozi and Sklik precisely and collect reviews to earn certificates | Gather and showcase customer reviews and star ratings. Increase sales by using social proof to create trust. | |
| Features list |
|
|
| |
| Highlights | — | — |
| |
| User reviews and ratings | ||||
| Recommended | 92.1% | 100.0% | 99.5% | |
| Pros |
|
|
| |
| Cons |
| — |
| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 0 | 2 | |
| Free plan | Available | Not available | Available | |
| Free trial | No | No | Yes, for 15 day(s) | |
| Technical information | ||||
| Rating | 4.6 ★ | 5.0 ★ | 5.0 ★ | |
| Total reviews | 63 | 6 | 49,620 | |
| Launch date | 31 August 2016 | 1 August 2024 | 25 June 2015 | |
More details about Customer.guru Net Promoter NPS
Product description
Analyse customer satisfaction based on variables like product ordered, date of first purchase, number of orders, and location. Identify trends in their feedback.
AI summary
The app is a Shopify-integrated customer feedback and Net Promoter Score (NPS) tool designed to collect and analyze customer reviews, helping businesses gauge satisfaction and improve service. Its core features include automated survey distribution, customizable email templates, a dashboard for tracking responses, and integration options like Slack. The app is praised for its ease of setup, intuitive interface, and ability to generate actionable insights quickly. Strengths include its simplicity, free tier for small businesses, and effective customer engagement, with many noting increased review volumes and improved customer relations. However, limitations include inconsistent customer support responsiveness, with reports of unresolved technical issues and delayed replies. Pricing is frequently cited as a drawback, with gaps between the free plan and higher-tier subscriptions, making it less accessible for mid-sized businesses. Some users also report bugs in the dashboard, inflexible survey scheduling, and challenges managing negative reviews. Despite these issues, the app is widely regarded as a valuable tool for gathering customer feedback, particularly for its straightforward implementation and analytics capabilities.
Support
For any questions, concerns, or assistance with Customer.guru Net Promoter NPS, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Customer.guru Net Promoter NPS offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Customer.guru Net Promoter NPS are available in various languages on the Shopify app store, including English.
Customer.guru Net Promoter NPS support information in a nutshell
| Support email | hello |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Customer.guru Net Promoter NPS seamlessly integrates with are given below.
deskfacebook adsgoogle analyticsslackzapierzendesk
Developer
| Name | Customer.guru |
| Profile | See all apps by Customer.guru |
| Website | View developer profile |
| Address | Sepapaja 6, Tallinn, 15551 |
Installation
How to install Customer.guru Net Promoter NPS on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Customer.guru team.
2
The developer gets in touch
Customer.guru contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.6
★★★★★
63 total reviews
Customer.guru Net Promoter NPS has an overall rating of 4.6 stars from a total of 63 reviews on the Shopify app store. Of these, 58 (92.1%) are positive, 2 (3.2%) are neutral, and 3 (4.8%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Napier-ukfrom United Kingdom · 14 July 2021
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
★★★★★Limonadafrom Chile · 19 August 2020
Excelent app, it lets you be on top of your costumers experience. We use it with the slack integration, which makes it very accesible in terms of data.
★★★★★Casa Modafrom Chile · 14 August 2020
Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store.
★★★★★Spitfire Leatherfrom United Kingdom · 7 August 2020
We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company.A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.
★★★★★Mothernafrom Chile · 19 July 2020
Easy to start using, great for understanding your customers' thoughts on your store. Expensive, compared to other apps.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#43
Net Promoter Score (NPS)
Total reviews
62
No change vs 30 days ago
Average rating
4.6 ★
0.00 vs 30 days ago
Top market
GB
34.9% of installs
Category & keyword rankings
Position and market share today
| KeywordNet Promoter Score (NPS) | #43 | — |
| Keywordpet supplies | #72 | — |
| KeywordLoyalty analysis | #77 | — |
| KeywordEmail requests | #93 | — |
Reviews trend
Cumulative reviews · last 6 months
62 → 62 reviews · rating steady at 4.6★
Ranks #43 in 1 of 6 App Store groups tracked.Open full charts →
Customer.guru Net Promoter NPS FAQs
How do I install the Customer.guru Net Promoter NPS Shopify app?
To install Customer.guru Net Promoter NPS on your Shopify store, click on the Customer.guru Net Promoter NPS installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Customer.guru Net Promoter NPS on your Shopify store, then contact us now.
What are the key features of Customer.guru Net Promoter NPS?
The key features offered by Customer.guru Net Promoter NPS to Shopify store owners are:
- Installation takes 30 seconds
- Radically more survey responses thanks to smart follow-ups
- Embed testimonials and reviews
Does Customer.guru Net Promoter NPS integrate with other Shopify apps or tools?
Yes, Customer.guru Net Promoter NPS seamlessly integrates with other Shopify apps or tools, such as It takes 30 seconds to install., Significantly increased survey responses due to intelligent follow-ups., Include testimonials and reviews.
Is there a free trial available for Customer.guru Net Promoter NPS?
No, Customer.guru Net Promoter NPS does not offer any free trial.
What are the pricing plans for Customer.guru Net Promoter NPS?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $50/month, $150/month, $250/month and have no free trial period.
How does billing work for Customer.guru Net Promoter NPS?
Customer.guru Net Promoter NPS uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Customer.guru Net Promoter NPS allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Customer.guru Net Promoter NPS offer customer support?
Yes, Customer.guru Net Promoter NPS offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Customer.guru Net Promoter NPS offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Customer.guru Net Promoter NPS compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.6★★★★★63 reviews · 92.1% positive
Writing reviews on ShopDigest is coming soon.
- NANapier-uk★★★★★
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
- LILimonada★★★★★
Excelent app, it lets you be on top of your costumers experience. We use it with the slack integration, which makes it very accesible in terms of data.
- CMCasa Moda★★★★★
Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store.
- SLSpitfire Leather★★★★★
We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company.A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.
- MOMotherna★★★★★
Easy to start using, great for understanding your customers' thoughts on your store. Expensive, compared to other apps.
- BABarthelemy★★★★★
Great app, helping us to develop better relation with clients. User friendly and easy to configurate.
- PMPet Markt Mexico★★★★★
Very easy to use app to start our NPS program on our wholesale business. Configuration is quick and we are now collecting scores! Pretty hyped with our NPS scores goals and implementation
- BOboobam★★★★★
Simple and efficient! It is a great tool to measure customer satisfaction and be create reactive customer service with dissatisfied customers. Also a good way to measure the brand sustainability.
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