by ShipStation
Wherever you market your goods and no matter your shipping method, it's incredibly efficient.
From $14.99/mo · 30d trial
FlexReturn Return Center Shopify App by Flextech
A return center to handle and organize returns, exchanges, and refunds. Streamline return process. App to automatically handle and organize customer returns.
3.5 20 reviewsFreePaid from $6.99/month
Pros and cons
Pros and cons of FlexReturn Return Center
Pros
- Ease of Setup: Quick and straightforward installation process with minimal effort required.
- Efficient Return Management: Streamlines and automates the return process, saving time and reducing workload.
- Excellent Customer Support: Responsive and helpful support team, often praised for their patience and efficiency.
- User-Friendly Interface: Clean, intuitive design that enhances navigation for both teams and customers.
Cons
- Limited Photo Upload Size: Restrictive 2MB limit for photo uploads, which inconveniences users with modern devices.
- Language Translation Issues: Poor or incorrect translations in non-English languages, requiring manual fixes.
Screenshots
About the app
App to automatically handle and organize customer returns.
- Multilingual Return Page: The return page is adjustable, attractive and supports 12 different languages.
- Return Notifications: Customers receive email updates throughout the return process.
- Optimal Return Options: Intelligent guidelines display the best return options for customers and deny undesirable return items.
- Product Exchange: Customers can select various product options to swap, and upload verification photos.
- Simplified Returns Process: Automated shipping labels, automatic restocking, and automatic return approvals make the return process easier.
Keywords
Smart return center Shopify appsAutomate customer returns Shopify appsCustomizable return page Shopify appsEmail notifications returns Shopify appsSmart return rules Shopify appsExchange product variants Shopify appsAuto shipping label Shopify appsAuto restock returns Shopify appsAuto return approval Shopify appsSimplify return management Shopify appsMulti-language return page Shopify appsReturn process automation Shopify appsCustomer return options Shopify appsUpload proof photos Shopify appsRefund management Shopify apps
Key features
- Customizable return page supports 12 languages for a seamless global experience.
- Automated email notifications keep customers informed at every return stage.
- Smart rules suggest optimal return options while filtering unwanted items.
Pricing
FlexReturn Return Center pricing plans
Free
$0 /month
- 5 free returns per month
- Return rules
- Customizable branded return portal
- Returns management admin
- Email notifications
Small
$6.99 /month
- 20 free returns per month
- Return rules
- Customizable branded return portal
- Returns management admin
- Email notifications
Medium
$19.99 /month
- 100 free returns per month
- Return rules
- Customizable branded return portal
- Returns management admin
- Email notification
Large
$69.99 /month
- 400 free returns per month
- Return rules
- Customizable branded return portal
- Returns management admin
- Email notification
Not sure which plan to pick? Discuss Free or Small plans with us, learn about custom pricing, or get a demo.
Here’s an overview of FlexReturn Return Center costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by FlexReturn Return Center is Free. The paid plans offered by FlexReturn Return Center are Small, Medium, Large.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 5 free returns per month, Return rules, Customizable branded return portal, Returns management admin, Email notifications, Messaging for returns.
- Small: the Small plan costs $6.99 and has no free trial period. The plan offers a host of features, including 20 free returns per month, Return rules, Customizable branded return portal, Returns management admin, Email notifications, Messaging for returns.
- Medium: the Medium plan costs $19.99 and has no free trial period. The plan offers a host of features, including 100 free returns per month, Return rules, Customizable branded return portal, Returns management admin, Email notification, Messaging for returns.
- Large: the Large plan costs $69.99 and has no free trial period. The plan offers a host of features, including 400 free returns per month, Return rules, Customizable branded return portal, Returns management admin, Email notification, Messaging for returns.
FlexReturn Return Center price summary
| Pricing summary | Free to install |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $6.99, $19.99, $69.99 |
| Free trial available | No |
Comparison
Top FlexReturn Return Center alternatives — detailed comparison
The table below highlights the crucial differences between FlexReturn Return Center and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 2.5 ★ (20 reviews) | 4.2 ★ (707 reviews) | 4.9 ★ (2,317 reviews) | |
| Developed by | Flextech | ShipStation | 401layers UG (haftungsbeschraenkt) | |
| Launch date | 14 July 2021 | 14 November 2011 | 9 January 2026 | |
| Pricing | Free, $6.99/month, $19.99/month, $69.99/month | $14.99/month, $29.99/month, $349.99/month | Free, $9.99/month, $29.99/month | |
| Objective | App to automatically handle and organize customer returns. | Wherever you market your goods and no matter your shipping method, it's incredibly efficient. | Easily comply with EU withdrawal requirements 2023/2673 | |
| Categories | Returns and exchanges | Shipping, Returns and exchanges | Legal, Returns and exchanges | |
| Key features & highlights | ||||
| Purpose | A return center to handle and organize returns, exchanges, and refunds. Streamline return process. | Use ShipStation to send your orders, save money with reliable carriers, and simplify your operations. | Implement EU Directive 2023/2673: Withdrawal button without login requirement according to EU law | |
| Features list |
|
| — | |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 60.0% | 75.4% | 98.7% | |
| Pros |
|
| — | |
| Cons |
|
| — | |
| Pricing and plans | ||||
| Total pricing plans | 4 | 3 | 3 | |
| Free plan | Available | Not available | Available | |
| Free trial | No | Yes, for 30 day(s) | Yes, for 14 day(s) | |
| Technical information | ||||
| Rating | 2.5 ★ | 4.2 ★ | 4.9 ★ | |
| Total reviews | 20 | 708 | 2,328 | |
| Launch date | 14 July 2021 | 14 November 2011 | 9 January 2026 | |
More details about FlexReturn Return Center
Product description
The FlexReturn center expedites the return process to encourage customer repeat purchases. It uses smart return rules to offer return resolutions suited to your customers' preferences and has an admin backend for easier return management. Automatic return approval and shipping label generation eliminates manual work.
AI summary
FlexReturn is a Shopify app designed to streamline and automate the returns and exchanges process for e-commerce businesses. Its key features include smart return rules, automatic approval, shipping label generation, and a customizable, multilingual return portal that integrates seamlessly with Shopify stores. The app offers an intuitive interface, making it easy for both merchants and customers to navigate. Strengths include efficient automation, time-saving tools, and responsive customer support, which is frequently highlighted for its prompt and helpful assistance. The platform also scales well with business growth, offering flexible pricing and robust functionality. However, some limitations include occasional technical issues, such as server errors or bugs in language translations, and constraints like a 2MB photo upload limit, which may hinder usability for some customers. While most users report a smooth experience, a few note challenges with support accessibility and specific functionality gaps, such as handling multiple-item exchanges. Overall, FlexReturn is a powerful solution for managing returns, though its effectiveness may vary depending on specific business needs and technical requirements.
Support
For any questions, concerns, or assistance with FlexReturn Return Center, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, FlexReturn Return Center offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the FlexReturn Return Center are available in various languages on the Shopify app store, including English.
FlexReturn Return Center support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that FlexReturn Return Center seamlessly integrates with are given below.
EasyPostShippoShipStation
Developer
| Name | Flextech |
| Profile | See all apps by Flextech |
| Website | View developer profile |
| Address | 101/115 Beach Street, Melbourne, VIC, 3207 |
Installation
How to install FlexReturn Return Center on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Flextech team.
2
The developer gets in touch
Flextech contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
3.5
★★★☆☆
20 total reviews
FlexReturn Return Center has an overall rating of 3.5 stars from a total of 20 reviews on the Shopify app store. Of these, 12 (60.0%) are positive, 1 (5.0%) are neutral, and 7 (35.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★The Woods Mainefrom United States · 19 February 2024
Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.
★★★★★XBODY UKfrom United Kingdom · 27 May 2023
Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.
★★★★★Fran Denimfrom United States · 13 February 2023
Excellent customer service. I needed a tweek in the requirement section and they modified my app. I've tried a few different apps and this one is the best to far.
★★★★★APsavingsfrom United States · 26 August 2022
The app’s setup wizard is easy to follow, I can follow the wizard guide to finish the setup to suite my store. It provides many helpful features to make our return jobs easier.
★★★★★Melon Studiofrom France · 15 August 2022
What I want is a flexible and easy solution for a startup store which does not have many returns at the beginning, but its larger plans will also cover the growing returns in the future, so this app fits my requirements well.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#7
Return options
Total reviews
20
No change vs 30 days ago
Average rating
3.5 ★
0.00 vs 30 days ago
Top market
US
60.0% of installs
Category & keyword rankings
Position and market share today
| KeywordReturn options | #7 | 0.0% |
| KeywordReturn processing | #46 | — |
| KeywordIn-store returns | #47 | — |
| Keywordcall center | #58 | — |
Reviews trend
Cumulative reviews · last 6 months
20 → 20 reviews · rating steady at 3.5★
Ranks #7 in 1 of 10 App Store groups tracked.Open full charts →
FlexReturn Return Center FAQs
How do I install the FlexReturn Return Center Shopify app?
To install FlexReturn Return Center on your Shopify store, click on the FlexReturn Return Center installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install FlexReturn Return Center on your Shopify store, then contact us now.
What are the key features of FlexReturn Return Center?
The key features offered by FlexReturn Return Center to Shopify store owners are:
- Customizable & beautiful return page supports 12 multi languages
- Email notifications sent to your customers at each step of return process
- Smart rules show customer optimal return options, reject unwanted return items
- Customers can choose different product variants to exchange, upload proof photos
- Auto shipping label, auto restock & auto return approval simplify return process
Does FlexReturn Return Center integrate with other Shopify apps or tools?
Yes, FlexReturn Return Center seamlessly integrates with other Shopify apps or tools, such as The return page is adjustable, attractive and supports 12 different languages., Customers receive email updates throughout the return process., Intelligent guidelines display the best return options for customers and deny undesirable return items..
Is there a free trial available for FlexReturn Return Center?
No, FlexReturn Return Center does not offer any free trial.
What are the pricing plans for FlexReturn Return Center?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $6.99/month, $19.99/month, $69.99/month and have no free trial period.
How does billing work for FlexReturn Return Center?
FlexReturn Return Center uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, FlexReturn Return Center allows its subscribers to cancel or upgrade their subscription plan at any time.
Does FlexReturn Return Center offer customer support?
Yes, FlexReturn Return Center offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, FlexReturn Return Center offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is FlexReturn Return Center compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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3.5★★★☆☆20 reviews · 60.0% positive
Writing reviews on ShopDigest is coming soon.
- TWThe Woods Maine★★★★★
Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.
- XUXBODY UK★★★★★
Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.
FLFlextechDeveloperThanks for your review. We are happy to help you.
- FDFran Denim★★★★★
Excellent customer service. I needed a tweek in the requirement section and they modified my app. I've tried a few different apps and this one is the best to far.
FLFlextechDeveloperThanks for the review. We will do our best to help you.
- APAPsavings★★★★★
The app’s setup wizard is easy to follow, I can follow the wizard guide to finish the setup to suite my store. It provides many helpful features to make our return jobs easier.
- MSMelon Studio★★★★★
What I want is a flexible and easy solution for a startup store which does not have many returns at the beginning, but its larger plans will also cover the growing returns in the future, so this app fits my requirements well.
- PEPeachtron★★★★★
When I setting up my store, I have installed this app. It is very helpful in handling my customers’s returns, saves me a lot of time.
- NAnaptimepk★★★★★
When I was building my store, I have installed this app. It looks promising in solving common return issues among many other useful functionalities.
- WHwhatavitamin★★★★★
Fantastic App and Helpful Customer Support! It helps us to manage returns such a breeze. It’s totally worth to install the app and get it all going!
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