Sb: Helpdesk, Live Chat & Faqs Shopify App – Market Share & Install Footprint
(Updated October 2026) Track SB: Helpdesk, Live Chat & FAQs's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support..
Sb: Helpdesk, Live Chat & Faqs — Market Share Across Shopify App Store Groups
SB: Helpdesk, Live Chat & FAQs's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Keywordhelp desk | 0.00%0.02 | Declining |
Keywordknowledge base | 0.00%0.91 | Declining |
Keywordfacebook messenger | 0.00%0.01 | Declining |
Keywordcustomer service | 0.00%0.09 | Declining |
Keywordproduct tabs | 0.00%0.17 | Declining |
CategoryHelpdesk Store management > Support > Helpdesk | 0.00%0.33 | Declining |
CategorySupport Store management > Support | 0.00%0.06 | Declining |
CategoryStore management | 0.00%0.01 | Declining |
CategoryChat Store management > Support > Chat | 0.00%0.08 | Declining |
CollectionUseful apps for Mexico | 0.00%0.01 | Declining |
Showing 1-10 out of 10
Key Insights:
- SB: Helpdesk, Live Chat & FAQs captures 0 of installs in help desk — its strongest position among the 10 Shopify groups shown.
- Over the past 30 days, 10 lost share — net downward pressure.
- knowledge base saw the sharpest contraction (-0.91pp) — worth checking whether the dip is short-term or sustained.
Sb: Helpdesk, Live Chat & Faqs — Market Share Trend Across Top Groups
Monthly market share trajectory for SB: Helpdesk, Live Chat & FAQs across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Knowledge Base | 1.09% | 0.86%0.23 | 0.83%0.03 | 1.95%1.12 | 0.13%1.82 | 0.13% |
| Product Tabs | 0.02% | 0.04%0.02 | 0.02%0.02 | 0.02% | 0.02% | 0.02% |
| Customer Service | 1.08% | 0.89%0.19 | 0.04%0.85 | 0.13%0.09 | 0.01%0.12 | 0.01% |
| Facebook Messenger | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Help Desk | 0.02% | 0.02% | 0.01%0.01 | 0.02%0.01 | 0.01%0.01 | 0.01% |
Key Insights:
- SB: Helpdesk, Live Chat & FAQs's biggest share gain is in Product Tabs — expanded from 0.0% to 0.0% over the charted period.
- Across the 5 plotted groups, SB: Helpdesk, Live Chat & FAQs expanded share in 1 and contracted in 3.
Top Categories Sb: Helpdesk, Live Chat & Faqs Ranks In on Shopify
- Keywordhelp desk — Holds 0 market share in this keyword (-0.02pp this month) — slipping in this keyword.
- Keywordknowledge base — Holds 0 market share in this keyword (-0.91pp this month) — slipping in this keyword.
- Keywordfacebook messenger — Holds 0 market share in this keyword (-0.01pp this month) — slipping in this keyword.
- Keywordcustomer service — Holds 0 market share in this keyword (-0.09pp this month) — slipping in this keyword.
- Keywordproduct tabs — Holds 0 market share in this keyword (-0.17pp this month) — slipping in this keyword.
Sb: Helpdesk, Live Chat & Faqs on Shopify — Market Share FAQs
1. Where does SB: Helpdesk, Live Chat & FAQs have the most market share on Shopify?
SB: Helpdesk, Live Chat & FAQs captures the largest share of installs in help desk — 0 of the group's tracked install base, followed by 0 in knowledge base and 0 in facebook messenger. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is SB: Helpdesk, Live Chat & FAQs gaining or losing share in?
SB: Helpdesk, Live Chat & FAQs is contracting in more groups than it's expanding. knowledge base saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is SB: Helpdesk, Live Chat & FAQs's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. How often does SB: Helpdesk, Live Chat & FAQs's Shopify market share update?
Share figures are recomputed weekly from the latest review data. SB: Helpdesk, Live Chat & FAQs is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
