Sb: Helpdesk, Live Chat & Faqs Shopify App – Benchmarks vs Category Leaders
(Updated October 2026) Compare SB: Helpdesk, Live Chat & FAQs head-to-head with the top apps in Chat on the Shopify App Store — current rank, 30-day average, best position over the period, and a long-term trajectory chart so you can see whether SB: Helpdesk, Live Chat & FAQs is closing the gap with leaders, holding steady, or losing ground. All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support..
Sb: Helpdesk, Live Chat & Faqs vs Top Apps in Chat on Shopify
Side-by-side comparison of SB: Helpdesk, Live Chat & FAQs against the top 4 apps in the Chat category — current rank, 30-day average, and best position over the period. Switch the Group Selector to benchmark in any other group SB: Helpdesk, Live Chat & FAQs ranks in; switch the page-level sub-tab for Market Share or Reviews columns instead.
| App | Rank | Average | Best |
|---|---|---|---|
 SB: Helpdesk, Live Chat & FAQsCURRENT APP | N/A | N/A | N/A |
 Dondy: WhatsApp Marketing+Chat | 13 | 3.74 | 1 |
 Chatty AI Chatbot & Live Chat | 21 | 1.42 | 1 |
 DS Instagram & Facebook Shop | 31 | 4.03 | 2 |
 Shopify Inbox | 41 | 2.19 | 1 |
Key Insights:
- Direct competitors: Dondy: WhatsApp Marketing+Chat, Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop.
Sb: Helpdesk, Live Chat & Faqs — Rankings Trend vs Leaders in Chat
Monthly rank trajectory for SB: Helpdesk, Live Chat & FAQs alongside the top 4 apps in the Chat category over the past year — see whether SB: Helpdesk, Live Chat & FAQs is closing the gap with the leaders, holding steady, or losing ground. Y-axis is reversed so rank #1 sits at the top.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Dondy: WhatsApp Marketing+Chat | #5 | #32 | #41 | #51 | #61 | #15 |
| Chatty AI Chatbot & Live Chat | #2 | #11 | #1 | #1 | #1 | #21 |
| DS Instagram & Facebook Shop | #3 | #41 | #22 | #2 | #2 | #31 |
| Shopify Inbox | #1 | #21 | #31 | #3 | #3 | #41 |
| SB: Helpdesk, Live Chat & FAQsCURRENT APP | #83 | #918 | — | — | — | — |
Key Insights:
- SB: Helpdesk, Live Chat & FAQs slipped from #87 to #91 in Chat over the charted period.
- Gap to Dondy: WhatsApp Marketing+Chat widened by 7 positions — leader is pulling away.
- Across the 5 apps plotted, 2 improved rank and 2 declined.
Sb: Helpdesk, Live Chat & Faqs — Head-to-Head vs Leaders in Chat
SB: Helpdesk, Live Chat & FAQs appears in the Chat category on the Shopify App Store — the comparison table above shows where it sits versus the leaders. Direct competitors on this view include Dondy: WhatsApp Marketing+Chat, Chatty AI Chatbot & Live Chat and DS Instagram & Facebook Shop.
Sb: Helpdesk, Live Chat & Faqs — Long-Term Ranking Trajectory vs Leaders in Chat
SB: Helpdesk, Live Chat & FAQs slipped from #87 to #91 in Chat over the charted period — losing ground against the leaders on this view. The gap to Dondy: WhatsApp Marketing+Chat (#1) has widened by 7 positions — Dondy: WhatsApp Marketing+Chat is pulling away. Across the 5 apps plotted, 2 improved their rank and 2 declined over the charted window.
SB: Helpdesk, Live Chat & FAQs's 4-position slide while Dondy: WhatsApp Marketing+Chat held or improved usually reflects competitors shipping faster than SB: Helpdesk, Live Chat & FAQs can respond — rank pressure against named rivals is a sharper signal than absolute rank movement alone.
Top Categories Sb: Helpdesk, Live Chat & Faqs Ranks In on Shopify
- CategorySupport — Currently #5 in this category (climbed 7 positions this month).
- Keywordknowledge base — Currently #7 in this keyword — slipped 1 position this month.
- Keywordcustomer service — Ranks #9 in this Shopify keyword.
- Keywordhelp desk — Ranks #10 in this Shopify keyword.
- Keywordfacebook messenger — Currently #15 in this keyword (climbed 1 position this month).
Sb: Helpdesk, Live Chat & Faqs on Shopify — Benchmarks FAQs
1. Which apps does SB: Helpdesk, Live Chat & FAQs compete with on Shopify?
SB: Helpdesk, Live Chat & FAQs's closest competitors in Chat on the Shopify App Store include Dondy: WhatsApp Marketing+Chat, Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop and Shopify Inbox. Use the App Selector on the comparison table above to swap competitors in or out, or the Group Selector to benchmark SB: Helpdesk, Live Chat & FAQs in a different category, keyword, or collection.
2. Is SB: Helpdesk, Live Chat & FAQs closing the gap on category leaders?
Not currently — over the charted period, SB: Helpdesk, Live Chat & FAQs's gap to Dondy: WhatsApp Marketing+Chat (#1) has widened by 7 positions in Chat. Cross-reference with the page-level Market Share sub-tab to see whether share is moving differently.
3. How does SB: Helpdesk, Live Chat & FAQs's benchmark comparison work on ShopDigest?
The comparison table loads SB: Helpdesk, Live Chat & FAQs alongside the top apps in its strongest Shopify category (Chat by default) and shows current rank, 30-day average rank, and best ranking over the period. Switch the Group Selector to compare in any other category, keyword, or collection SB: Helpdesk, Live Chat & FAQs appears in. Switch the page-level sub-tab to swap rank columns for market share % or cumulative review counts of the same comparison set.
4. Can I benchmark SB: Helpdesk, Live Chat & FAQs against apps in a different category?
Yes — use the Group Selector on the comparison table to pick any of the categories, keywords, or collections SB: Helpdesk, Live Chat & FAQs ranks in. Switching the group reloads both cards together with the new comparison set; switching the page-level sub-tab (Rankings / Market Share / Reviews) swaps the metric in lock-step across both cards.
