Help Desk Shopify Apps – Analytics & Insights
(Updated September 2026) Track the top help desk Shopify apps with live rankings, market share, geography, and review data — updated weekly from the Shopify App Store. This keyword page shows where each app stands today and how its position has shifted over time.
Top Help Desk Shopify Apps Ranked Today
Top 10 help desk Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market Share | Reviews |
|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 1 | 34.68% 5.29 | 705 22 |
 Commslayer: AI Helpdesk & Chat | 2 | 26.33% 5.01 | 226 13 |
 Chatty AI Chatbot & Live Chat | 3 | 35.56% 0.74 | 1,882 15 |
 Spur: AI Chat & Helpdesk | 4 | 2.64% 0.71 | 118 5 |
 MX: Helpdesk & Live Chat | 5 2 | 0.44% 0.30 | 10 1 |
 eDesk ‑ AI, Helpdesk & Chat | 6 | 0.15% 0.01 | 32 0 |
 BotSpace: AI Chat & Helpdesk | 7 2 | 0.00% | 0 0 |
 Re:amaze AI Helpdesk & Chat | 8 | 0.09% 0.01 | 180 0 |
 SB: Helpdesk, Live Chat & FAQs | 9 1 | 0.02% 0.00 | 317 0 |
 Convi: AI Helpdesk & AI Agent | 10 24 | 0.02% 0.02 | 13 1 |
Key Insights:
- Gorgias: AI, Helpdesk & Chat commands 34.7% market share, 8.4pp ahead of Commslayer: AI Helpdesk & Chat — a competitive help desk category.
- In the last 30 days, 3 apps climbed and 1 dropped in ranking among the top 10 tracked help desk apps.
- Gorgias: AI, Helpdesk & Chat added the most new reviews this month (+22) — strong adoption momentum.
- Note: Chatty AI Chatbot & Live Chat holds higher market share (35.6%) than the rank-#1 app Gorgias: AI, Helpdesk & Chat — share and App Store rank don't align in this category, so cross-checking both views matters.
Live Ranking and Market Share Trends for Help Desk Shopify Apps
Monthly ranking and market share trends for the top 5 help desk Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Gorgias: AI, Helpdesk & Chat | #2 | #11 | #1 | #1 | #1 | #1 |
| Commslayer: AI Helpdesk & Chat | #1 | #21 | #2 | #2 | #2 | #2 |
| Chatty AI Chatbot & Live Chat | #4 | #31 | #3 | #3 | #3 | #3 |
| Spur: AI Chat & Helpdesk | — | #5 | #41 | #4 | #51 | #41 |
| MX: Helpdesk & Live Chat | #111 | #121 | #111 | #83 | #71 | #52 |
Key Insights:
- Gorgias: AI, Helpdesk & Chat's ranking improved from #2 to #1 over the charted period.
- 4 of 5 top help desk apps improved their position; 1 declined — a stable market.
- Gorgias: AI, Helpdesk & Chat's market share is 34.7% — gaining +27.9pp since the start of the chart.
Help Desk Shopify Apps — Market Share by Country
Top 5 countries driving installs for help desk Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market Share | Change |
|---|---|---|
 United States | 44.3% | 2.89 |
 United Kingdom | 9.0% | 1.80 |
 Australia | 6.0% | 0.92 |
 Canada | 5.1% | 0.12 |
 Netherlands | 4.0% | 0.58 |
Key Insights:
- United States accounts for 44.3% of help desk app installs — the single largest market.
- Top 3 markets (United States, United Kingdom, Australia) collectively cover 59.4% of all tracked help desk installs — highly concentrated demand.
Fastest to 1,000 Reviews — Help Desk Shopify Apps
Race-style view of how the top 5 help desk Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Chatty AI Chatbot & Live Chat | 32 | 1,804 |
| Gorgias: AI, Helpdesk & Chat | Not yet reached | 633 |
| Commslayer: AI Helpdesk & Chat | Not yet reached | 199 |
| Spur: AI Chat & Helpdesk | Not yet reached | 110 |
| MX: Helpdesk & Live Chat | Not yet reached | 11 |
Key Insights:
- Chatty AI Chatbot & Live Chat reached 1,000 reviews fastest — in 32 months since launch.
- 4 of the top 5 help desk apps haven't yet crossed 1,000 reviews — Gorgias: AI, Helpdesk & Chat is closest at 633 cumulative.
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Top Help Desk Shopify Apps Ranked by Position
Gorgias: AI, Helpdesk & Chat holds the top spot for help desk with 34.7% market share, but the gap to challengers is closing, 8.4pp ahead of Commslayer: AI Helpdesk & Chat (26.3%). Chatty AI Chatbot & Live Chat sits at #3 with 35.6% share, rounding out the top tier. Together, the top 3 apps absorb 96.6% of all help desk installs — a highly concentrated landscape with limited room for new entrants. Convi: AI Helpdesk & AI Agent is the standout mover this month, climbing 24 positions — a momentum signal worth tracking. Worth noting: the top-ranked app and the highest-share app aren't the same here — App Store rank and our market share metric (computed from review counts and other factors) move on independent dynamics, so cross-checking both views matters in this category.
Gorgias: AI, Helpdesk & Chat leads at 34.7%, only 8.4pp ahead of Commslayer: AI Helpdesk & Chat (26.3%), with rankings stable this month. When the top two help desk apps demonstrate similar real-world adoption, fit-for-store usually matters more than rank — comparing pricing model, integration depth, and support hours separates them better than the share gap does.
Live Ranking and Market Share Trends Across Help Desk Shopify Apps
Gorgias: AI, Helpdesk & Chat climbed from #2 (Sep 2025) to #1 (Sep 2026) — a 1-position gain among help desk apps over the charted window. Across the top 5 plotted help desk apps, 4 improved their ranking while 1 declined — the category is moving upward overall. Gorgias: AI, Helpdesk & Chat's share held near 34.7% from Sep 2025 to Sep 2026 — a stable install base for help desk apps rather than active gain or loss.
Stable rankings across the top 5 plotted help desk apps mean merchants have largely settled on their preferences — challengers below the top 5 face an uphill path to break in.
Review Growth Velocity in Help Desk — Which Apps Grew Fastest
Chatty AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews, reaching the milestone in 32 months since launch. The remaining 4 help desk apps tracked here are still building toward 1,000 — current cumulative review counts give the clearest picture of where each one stands today.
4 apps on this chart haven't yet crossed 1,000 reviews: Gorgias: AI, Helpdesk & Chat at 633, Commslayer: AI Helpdesk & Chat at 199, Spur: AI Chat & Helpdesk at 110, MX: Helpdesk & Live Chat at 11 cumulative reviews. Gorgias: AI, Helpdesk & Chat is closest to the milestone — its current count puts it roughly 63% of the way to 1,000.
Chatty AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews so far — a useful signal for merchants that one app has already proved sustained adoption while the others remain in the "promising but unproven" tier of the help desk category.
Top 5 Apps in Help Desk
- Gorgias: AI, Helpdesk & Chat — Tops the help desk rankings with 34.7% market share and 4.3★.
- Commslayer: AI Helpdesk & Chat — Ranks #2 for help desk with 26.3% market share and 4.9★.
- Chatty AI Chatbot & Live Chat — Ranks #3 for help desk with 35.6% market share and 4.9★.
- Spur: AI Chat & Helpdesk — Ranks #4 for help desk with 2.6% market share and 5.0★.
- MX: Helpdesk & Live Chat — Climbed 2 positions this month to rank #5 — 0.4% share, 4.4★.
Help Desk Shopify Apps — Frequently Asked Questions
1. What is the best help desk app on Shopify?
Gorgias: AI, Helpdesk & Chat ranks #1 for help desk apps with 34.7% market share, but the category is competitive — Commslayer: AI Helpdesk & Chat is close behind at 26.3%, so the best fit depends on your store's specific needs.
2. Which help desk app has the highest market share on Shopify?
Gorgias: AI, Helpdesk & Chat holds the highest market share among help desk apps at 34.7% (+5.29pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many help desk apps are tracked on Shopify?
ShopDigest tracks 96 help desk apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which help desk app is growing the fastest on Shopify?
Convi: AI Helpdesk & AI Agent has shown the strongest ranking momentum, climbing 24 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are help desk apps most popular on Shopify?
United States has the highest concentration of help desk app installs at 44.3%, followed by United Kingdom at 9.0%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for help desk on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
7. Which help desk app reached 1,000 reviews fastest on Shopify?
Chatty AI Chatbot & Live Chat hit 1,000 reviews in 32 months since launch — the fastest review ramp among tracked help desk Shopify apps. See the Review Champions chart above for the full race.
