by TIDIO LLC
Live chat is enhanced with chatbots for superior customer support.
Free plan · From $29/mo · 7d trial
BotSpace: AI Chat & Helpdesk Shopify App by BotSpace
AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS AI chatbot to sell & support on Email, WhatsApp, IG & Voice
4.8 90 reviewsFreePaid from $15/month
Pros and cons
Pros and cons of BotSpace: AI Chat & Helpdesk
Pros
- Seamless WhatsApp Integration: The app effectively handles transactional and marketing messages, integrating smoothly with platforms like Shopify.
- Excellent Customer Support: Responsive and helpful support team, frequently praised for quick issue resolution and setup assistance.
- Enhanced Customer Engagement: Facilitates automated notifications and chatbots, improving customer communication and journey success.
Screenshots
About the app
AI chatbot to sell & support on Email, WhatsApp, IG & Voice
- Recover abandoned carts with AI follow-ups on WhatsApp and Voice
- Convert website and Instagram visitors by answering questions instantly
- Send automated order confirmations, shipment tracking, and more.
- Automate order edits, tracking, returns, and FAQs 24/7
- Send personalized campaigns based on Shopify customer segments
Keywords
WhatsApp sales Shopify appsWhatsApp catalog Shopify appsabandoned cart recovery Shopify appsautomated WhatsApp marketing Shopify appsorder confirmation Shopify appsshipment tracking Shopify appscash on delivery Shopify appsWhatsApp support Shopify appsteam inbox Shopify appsautomated notifications Shopify apps
Key features
- Sell products directly through WhatsApp catalogs for seamless shopping.
- Automatically recover abandoned carts with personalized WhatsApp reminders.
- Send instant order confirmations and shipment updates via WhatsApp.
Pricing
BotSpace: AI Chat & Helpdesk pricing plans
Free
$0 /month
- 1 seat
- Upto 5 workflows
- Shared inbox
- Broadcasts
- Integrations
Pro
$15 /month
- 5 seats
- Upto 10 workflows
- AI agent
- AI copilot
- AI moderator
Not sure which plan to pick? Discuss Free or Pro plans with us, learn about custom pricing, or get a demo.
Here’s an overview of BotSpace: AI Chat & Helpdesk costs for each of the plan(s)
The app has 2 pricing plans: 1 free and 1 paid. The free plan offered by BotSpace: AI Chat & Helpdesk is Free. The paid plan offered by BotSpace: AI Chat & Helpdesk is Pro.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 1 seat, Upto 5 workflows, Shared inbox, Broadcasts, Integrations, Analytics.
- Pro: the Pro plan costs $15 and comes with a 14-day free trial period. The plan offers a host of features, including 5 seats, Upto 10 workflows, AI agent, AI copilot, AI moderator, AI insights.
BotSpace: AI Chat & Helpdesk price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 2 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 1 |
| Cost of paid plan(s) | $15 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding BotSpace: AI Chat & Helpdesk pricing plans, see the official website.
Comparison
Top BotSpace: AI Chat & Helpdesk alternatives — detailed comparison
The table below highlights the crucial differences between BotSpace: AI Chat & Helpdesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.7 ★ (82 reviews) | 4.8 ★ (1,357 reviews) | 4.3 ★ (704 reviews) | |
| Developed by | BotSpace | TIDIO LLC | Gorgias Inc. | |
| Launch date | 22 December 2023 | 14 July 2014 | 1 March 2017 | |
| Pricing | Free, $15/month | Free, $29/month, $29/month, $39/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | AI chatbot to sell & support on Email, WhatsApp, IG & Voice | Live chat is enhanced with chatbots for superior customer support. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
| Features list |
|
|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 95.6% | 93.6% | 87.0% | |
| Pros |
|
|
| |
| Cons | — |
|
| |
| Pricing and plans | ||||
| Total pricing plans | 2 | 4 | 4 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 14 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.7 ★ | 4.8 ★ | 4.3 ★ | |
| Total reviews | 90 | 1,358 | 706 | |
| Launch date | 22 December 2023 | 14 July 2014 | 1 March 2017 | |
More details about BotSpace: AI Chat & Helpdesk
Product description
Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform
AI summary
The app is a Shopify-integrated WhatsApp messaging tool designed to streamline customer communication through automated transactional and marketing messages. It facilitates order updates, delivery status notifications, and chatbot interactions, enhancing customer engagement and journey efficiency. The app is noted for its seamless Shopify integration, user-friendly interface, and robust functionality, including support for both transactional and promotional messaging. A key strength is its responsive and helpful customer support, which assists with setup and troubleshooting. While the app excels in automating WhatsApp-based communications, the reviews do not highlight any significant limitations, suggesting it meets core expectations for businesses seeking to optimize customer interactions via WhatsApp.
Support
For any questions, concerns, or assistance with BotSpace: AI Chat & Helpdesk, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, BotSpace: AI Chat & Helpdesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the BotSpace: AI Chat & Helpdesk are available in various languages on the Shopify app store, including English.
BotSpace: AI Chat & Helpdesk support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that BotSpace: AI Chat & Helpdesk seamlessly integrates with are given below.
20+ IntegrationsInstagramSMSVoiceWhatsApp
Developer
| Name | BotSpace |
| Profile | See all apps by BotSpace |
| Website | View developer profile |
| Address | House 1, Lane 3, Shankar Nagar, Kharadi Road, Pune, MH, 411014 |
Installation
How to install BotSpace: AI Chat & Helpdesk on your Shopify store
1
Send your details
Your name, email and store domain go straight to the BotSpace team.
2
The developer gets in touch
BotSpace contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.8
★★★★★
90 total reviews
BotSpace: AI Chat & Helpdesk has an overall rating of 4.8 stars from a total of 90 reviews on the Shopify app store. Of these, 86 (95.6%) are positive, 0 (0.0%) are neutral, and 4 (4.4%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Chucklefrom India · 4 November 2026
BotSpace has been amazing! Devashish explained everything clearly and made sure the setup ran smoothly without any hassle. Their AI bot is fantastic and makes connecting with our customers so much easier. Thank you for the excellent support!
★★★★★Keydroidfrom India · 4 November 2026
BotSpace has been an excellent experience so far! The platform is intuitive, user-friendly, and incredibly easy to navigate, making automation simple and hassle-free, even without extensive technical knowledge.However, what truly sets BotSpace apart is its exceptional customer support. The team is extremely responsive, helpful, and proactive in resolving queries and ensuring everything runs smoothly. It's rare to find a product that combines a great tool with such outstanding support.Highly recommended to anyone looking for a reliable and easy-to-use automation platform. Keep up the great work, BotSpace team!
★★★★★Maple Storefrom India · 30 October 2026
We started using Botspace to add an AI chatbot to our website, and it has made a real difference. Setup was quick and didn’t need much technical knowledge. The bot was live in no time and now answers common customer questions instantly, 24/7.What I liked most:-Easy to set up and customize. The bot reflects our brand and the way we talk to customers.-Instant responses. Visitors get answers right away instead of waiting for a support agent.-Saves time. Our team spends less time on repetitive questions and more on the cases that need a human.-Helpful support team. They were responsive when we had questions.
★★★★★Kikitoesfrom India · 28 October 2026
BotSpace has been a great platform for WhatsApp marketing. The messages are engaging, and retargeting customers has become much easier. Their WhatsApp API service works smoothly, and the support team is also very helpful and responsive. Overall, excellent service and a great experience. Highly recommended!
★★★★★The Trouser Labfrom India · 28 October 2026
I’ve been using BotSpace for WhatsApp automation, AI calling, and Instagram automation, and my experience has been excellent!Even though my account was verified, my WhatsApp messaging limit was stuck at 250 per 24 hours. A special thanks to Devashish and Bilal, who worked with the Meta team to resolve the issue. Thanks to their efforts, my limit is now set to increase to 10,000 per 24 hours.The team is knowledgeable, dedicated, and incredibly supportive. All the automation features I’ve used have been excellent, and I truly appreciate their service and follow-through.If you’re considering BotSpace for your business, I highly recommend giving it a try. Thank you to the entire team for your outstanding support!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#5
Helpdesk · help desk
Total reviews
90
▲ 8 vs 30 days ago
Average rating
4.8 ★
▲ 0.02 vs 30 days ago
Top market
IN
88.8% of installs · ▲ 1.58%
Category & keyword rankings
Position and market share today
| CategoryHelpdesk | #5 | 3.3% ▲0.2 |
| Keywordhelp desk | #5 | 3.0% ▲0.1 |
| KeywordReal-time translation | #5 | 2.1% ▲2.0 |
| KeywordVoice support | #5 | 3.2% ▲2.1 |
Reviews trend
Cumulative reviews · last 6 months
56 → 90 reviews · rating 4.8★ (+0.02)
Ranks #5 in 4 of 10 App Store groups tracked.Open full charts →
BotSpace: AI Chat & Helpdesk FAQs
How do I install the BotSpace: AI Chat & Helpdesk Shopify app?
To install BotSpace: AI Chat & Helpdesk on your Shopify store, click on the BotSpace: AI Chat & Helpdesk installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install BotSpace: AI Chat & Helpdesk on your Shopify store, then contact us now.
What are the key features of BotSpace: AI Chat & Helpdesk?
The key features offered by BotSpace: AI Chat & Helpdesk to Shopify store owners are:
- Recover abandoned carts with AI follow-ups on WhatsApp and Voice
- Convert website and Instagram visitors by answering questions instantly
- Send automated order confirmations, shipment tracking, and more.
- Automate order edits, tracking, returns, and FAQs 24/7
- Send personalized campaigns based on Shopify customer segments
Does BotSpace: AI Chat & Helpdesk integrate with other Shopify apps or tools?
BotSpace: AI Chat & Helpdesk has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for BotSpace: AI Chat & Helpdesk?
Yes, BotSpace: AI Chat & Helpdesk offers a 14-day free trial on all its paid plans.
What are the pricing plans for BotSpace: AI Chat & Helpdesk?
The app has 2 pricing plans: 1 free and 1 paid. The paid plan cost $15/month, and comes with a 14-day free trial period.
How does billing work for BotSpace: AI Chat & Helpdesk?
BotSpace: AI Chat & Helpdesk uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, BotSpace: AI Chat & Helpdesk allows its subscribers to cancel or upgrade their subscription plan at any time.
Does BotSpace: AI Chat & Helpdesk offer customer support?
Yes, BotSpace: AI Chat & Helpdesk offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, BotSpace: AI Chat & Helpdesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is BotSpace: AI Chat & Helpdesk compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.8★★★★★90 reviews · 95.6% positive
Writing reviews on ShopDigest is coming soon.
- CHChuckle★★★★★
BotSpace has been amazing! Devashish explained everything clearly and made sure the setup ran smoothly without any hassle. Their AI bot is fantastic and makes connecting with our customers so much easier. Thank you for the excellent support!
- KEKeydroid★★★★★
BotSpace has been an excellent experience so far! The platform is intuitive, user-friendly, and incredibly easy to navigate, making automation simple and hassle-free, even without extensive technical knowledge.However, what truly sets BotSpace apart is its exceptional customer support. The team is extremely responsive, helpful, and proactive in resolving queries and ensuring everything runs smoothly. It's rare to find a product that combines a great tool with such outstanding support.Highly recommended to anyone looking for a reliable and easy-to-use automation platform. Keep up the great work, BotSpace team!
- MSMaple Store★★★★★
We started using Botspace to add an AI chatbot to our website, and it has made a real difference. Setup was quick and didn’t need much technical knowledge. The bot was live in no time and now answers common customer questions instantly, 24/7.What I liked most:-Easy to set up and customize. The bot reflects our brand and the way we talk to customers.-Instant responses. Visitors get answers right away instead of waiting for a support agent.-Saves time. Our team spends less time on repetitive questions and more on the cases that need a human.-Helpful support team. They were responsive when we had questions.
- KIKikitoes★★★★★
BotSpace has been a great platform for WhatsApp marketing. The messages are engaging, and retargeting customers has become much easier. Their WhatsApp API service works smoothly, and the support team is also very helpful and responsive. Overall, excellent service and a great experience. Highly recommended!
- TTThe Trouser Lab★★★★★
I’ve been using BotSpace for WhatsApp automation, AI calling, and Instagram automation, and my experience has been excellent!Even though my account was verified, my WhatsApp messaging limit was stuck at 250 per 24 hours. A special thanks to Devashish and Bilal, who worked with the Meta team to resolve the issue. Thanks to their efforts, my limit is now set to increase to 10,000 per 24 hours.The team is knowledgeable, dedicated, and incredibly supportive. All the automation features I’ve used have been excellent, and I truly appreciate their service and follow-through.If you’re considering BotSpace for your business, I highly recommend giving it a try. Thank you to the entire team for your outstanding support!
- EAEmperor Akbar★★★★★
Great interface, no glitches, better engagement w customers, great CRM tool. it has all features under one tool making it easier to manage B2B and B2C customers.
- CCCotton Culture★★★★★
BotSpace has been performing efficiently in managing our Instagram automation, particularly for sharing product links and responding to customer DMs. It has streamlined our communication process and improved response efficiency. Overall, it has been a valuable tool in enhancing customer engagement and simplifying day-to-day operations.
- MEMenveda★★★★★
Smooth onboarding experience and the app works quite well.
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