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SB: Helpdesk, Live Chat & FAQs Shopify App by Shark Byte, Inc

Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. FAQ page, ticket system, live chat, support chatbot, tabs

4.7 315 reviewsFreePaid from $5.99/month

Install in your Shopify store We pass your name, email and store domain to the Shark Byte, Inc team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of SB: Helpdesk, Live Chat & FAQs

Pros
  • Ease of Use: The app is consistently praised for its intuitive setup and straightforward navigation.
  • Professional Appearance: Users highlight the clean, polished look of the FAQ pages it generates.
  • Fast Setup: Many reviews note the ability to create and deploy FAQ pages in minutes.
  • Responsive Customer Support: Frequent mentions of quick, helpful, and friendly assistance from the support team.
Cons
  • Limited Customization in Free Plan: Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
  • Bugs on Specific Features: Issues like undeletable older articles or font inheritance problems are noted.

Screenshots

SB: Helpdesk, Live Chat & FAQs Shopify app screenshot 1
SB: Helpdesk, Live Chat & FAQs Shopify app screenshot 2
SB: Helpdesk, Live Chat & FAQs Shopify app screenshot 3
SB: Helpdesk, Live Chat & FAQs Shopify app screenshot 4
SB: Helpdesk, Live Chat & FAQs Shopify app screenshot 5
SB: Helpdesk, Live Chat & FAQs Shopify app screenshot 6
SB: Helpdesk, Live Chat & FAQs Shopify app screenshot 7

About the app

FAQ page, ticket system, live chat, support chatbot, tabs

  • Enhanced FAQ Features: Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
  • Real-time customer communication: Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
  • Centralized ticketing system: Help Desk ticket solution: address questions from different sources in one location.
  • Tab Descriptions: Tabs for products including descriptions (assign them by product type, collection, or seller)
  • Integrated self-service widget: Widget for self-service, works with order tracking, frequently asked questions, and contact form.

Install in your Shopify store We pass your name, email and store domain to the Shark Byte, Inc team so they can help install and configure the app on your store.

Keywords

AI FAQ builder Shopify appsSEO-friendly FAQ page Shopify appsproduct tabs Shopify appslive chat support Shopify appshelp center builder Shopify appsknowledge base Shopify appsself-service widget Shopify appscontact form Shopify appsorder tracking Shopify appsomnichannel support Shopify appsFAQ templates Shopify appsChatGPT FAQ Shopify appsproduct FAQs Shopify appsshared tabs Shopify appshelpdesk Shopify apps

Key features

  • Create unlimited FAQs with AI-powered ChatGPT-4 for instant content generation.
  • Translate FAQs seamlessly into multiple languages using LangShop integration.
  • Centralize customer inquiries from email, live chat, and social media in one inbox.

Pricing

SB: Helpdesk, Live Chat & FAQs pricing plans

Free
$0 /month
  • Helpdesk: 10 tickets/month
  • Limited FAQs (customizable) & templates
  • Knowledge Base: Up to 10 Articles
  • Widget with FAQs, order tracking
  • Unlimited product-specific tabs
Basic
$5.99 /month
  • Helpdesk: 50 tickets/month
  • Everything in Free, plus:
  • Unlimited FAQs (integrated with OpenAI)
  • Knowledge Base: Unlimited Articles
  • Multilingual FAQs (up to 3)
Standard
$19.99 /month
  • Helpdesk: 300 tickets/month
  • Everything in Basic, plus:
  • FAQ translations (up to 5)
  • Knowledge Base: Unlimited Articles
  • Overall & per agent performance report
Advanced
$49.99 /month
  • Helpdesk: 1000 tickets/month
  • Everything in Standard, plus:
  • Unlimited FAQ translations
  • Knowledge Base: Unlimited Articles
  • Prioritized support

Not sure which plan to pick? Discuss Free or Basic plans with us, learn about custom pricing, or get a demo.

Here’s an overview of SB: Helpdesk, Live Chat & FAQs costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by SB: Helpdesk, Live Chat & FAQs is Free. The paid plans offered by SB: Helpdesk, Live Chat & FAQs are Basic, Standard, Advanced.

The details of the plans are outlined below.

  • Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Helpdesk: 10 tickets/month, Limited FAQs (customizable) & templates, Knowledge Base: Up to 10 Articles, Widget with FAQs, order tracking, Unlimited product-specific tabs, 1 active live chat at a time, 1 chatbot, 5 FAQ articles.
  • Basic: the Basic plan costs $5.99 and comes with a 14-day free trial period. The plan offers a host of features, including Helpdesk: 50 tickets/month, Everything in Free, plus:, Unlimited FAQs (integrated with OpenAI), Knowledge Base: Unlimited Articles, Multilingual FAQs (up to 3), Unlimited shared tabs, Unlimited chatbots, Unlimited support agents.
  • Standard: the Standard plan costs $19.99 and comes with a 14-day free trial period. The plan offers a host of features, including Helpdesk: 300 tickets/month, Everything in Basic, plus:, FAQ translations (up to 5), Knowledge Base: Unlimited Articles, Overall & per agent performance report.
  • Advanced: the Advanced plan costs $49.99 and comes with a 14-day free trial period. The plan offers a host of features, including Helpdesk: 1000 tickets/month, Everything in Standard, plus:, Unlimited FAQ translations, Knowledge Base: Unlimited Articles, Prioritized support, Overall & per agent performance report.

SB: Helpdesk, Live Chat & FAQs price summary

Pricing summaryFree to install. Free trial available.
Total pricing plan(s)4
Number of free plan(s)1
Number of paid plan(s)3
Cost of paid plan(s)$5.99, $19.99, $49.99
Free trial availableYes, for 14 day(s)

For further information regarding SB: Helpdesk, Live Chat & FAQs pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the Shark Byte, Inc team so they can help install and configure the app on your store.

Comparison

Top SB: Helpdesk, Live Chat & FAQs alternatives — detailed comparison

The table below highlights the crucial differences between SB: Helpdesk, Live Chat & FAQs and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
SB: Helpdesk, Live Chat & FAQsInstall
Tidio: AI Chatbot & Live ChatInstall
Gorgias: AI, Helpdesk & ChatInstall
Add app
General information
Ratings4.6 ★ (316 reviews)4.8 ★ (1,357 reviews)4.3 ★ (704 reviews)
Developed byShark Byte, IncTIDIO LLCGorgias Inc.
Launch date8 December 201514 July 20141 March 2017
PricingFree, $5.99/month, $19.99/month, $49.99/monthFree, $29/month, $29/month, $39/month$10/month, $60/month, $360/month, $900/month
ObjectiveFAQ page, ticket system, live chat, support chatbot, tabsLive chat is enhanced with chatbots for superior customer support.Better customer satisfaction. Simpler processes. Quick profit increase.
CategoriesHelpdesk, ChatChat, HelpdeskChat, Helpdesk
Key features & highlights
PurposeEnhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot.Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list
  • Create unlimited FAQs with AI-powered ChatGPT-4 for instant content generation.
  • Translate FAQs seamlessly into multiple languages using LangShop integration.
  • Centralize customer inquiries from email, live chat, and social media in one inbox.
  • Engage customers in real-time with live chat and video support.
  • Automate responses and sales with customizable AI chatbot flows.
  • Resolve up to 70% of customer queries instantly using Lyro AI.
  • Unify emails, chats, calls, and social messages in one organized feed.
  • Access complete customer order and conversation history before responding.
  • Manage Shopify orders directly without leaving the support interface.
Highlights—
  • Based in South Africa
—
User reviews and ratings
Recommended91.7%93.5%87.0%
Pros
  • The app is consistently praised for its intuitive setup and straightforward navigation.
  • Users highlight the clean, polished look of the FAQ pages it generates.
  • Many reviews note the ability to create and deploy FAQ pages in minutes.
  • Frequent mentions of quick, helpful, and friendly assistance from the support team.
  • The free version is widely appreciated for offering essential features without cost.
  • Users value the ability to tailor FAQ pages to match their site’s theme, often with CSS.
  • The inclusion of a search feature for FAQs is frequently commended.
  • Seamless integration with Shopify stores is a recurring positive theme.
  • Several users report a noticeable decrease in support requests after implementation.
  • Prepared demo content is appreciated for accelerating the setup process.
  • Consistently praised for being responsive, helpful, and friendly.
  • Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
  • Users appreciate the seamless communication with customers, boosting engagement and sales.
  • Offers flexible features for personalizing chat widgets and workflows.
  • Many users reported increased sales and improved customer interactions.
  • The free version is noted for being feature-rich and valuable for small businesses.
  • Works well with platforms like Shopify and email services.
  • Users value the mobile app for managing chats on the go.
  • Automates responses and reduces support workload effectively.
  • Runs smoothly with minimal technical issues.
  • The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
  • Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
  • Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
  • Many reviews commend the responsive, helpful, and knowledgeable support team.
  • The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
  • Small teams benefit from the collaborative tools, making ticket management and communication smoother.
  • Users value the frequent and purposeful updates, often referencing the public roadmap.
  • The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
  • The app consolidates communication from email, chat, social media, and calls into one platform.
  • Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
  • Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
  • Issues like undeletable older articles or font inheritance problems are noted.
  • Negative feedback centers around abrupt transitions to paid plans and lack of clear notifications.
  • The inability to edit page URLs or meta descriptions is flagged as a drawback.
  • Complaints about unclear or misleading pricing tiers and hidden costs.
  • Some users expressed frustration over essential features being paywalled.
  • Occasional reports of bugs, especially post-updates or on older devices.
  • Difficulty configuring chatbots and automation without assistance.
  • Negative feedback on aggressive upgrade prompts and misleading notifications.
  • Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
  • The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
  • Lower-tier plans may lack live onboarding or priority support, leading to frustration.
  • Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
  • Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
  • Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
  • Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans444
Free planAvailableAvailableNot available
Free trialYes, for 14 day(s)Yes, for 7 day(s)Yes, for 7 day(s)
Technical information
Rating4.6 ★4.8 ★4.3 ★
Total reviews3151,362706
Launch date8 December 201514 July 20141 March 2017

More details about SB: Helpdesk, Live Chat & FAQs

Product description

The HelpCenter app simplifies FAQ page creation and allows customer inquiries from various channels to be centralized in one Help Desk. It offers round-the-clock self-support through a self-service widget and features live chat as well as automated chatbots for real-time accessibility, transforming your customer service into a potential revenue stream.

AI summary

The app is a Shopify FAQ and help center solution designed to create professional, user-friendly FAQ pages with minimal setup time. Its core features include an intuitive interface for adding and organizing questions, seamless integration with store themes, and a clean, responsive design that enhances customer navigation. Strengths include ease of use, fast deployment, and reliable customer support, often resolving issues promptly. The free plan offers essential functionality, making it accessible for small businesses. However, limitations include restricted customization options for layout, fonts, and colors without CSS adjustments, and the inability to create multiple FAQ pages on some plans. Some users report occasional bugs, such as difficulties deleting older articles or inheriting theme fonts. While praised for its simplicity, advanced customization or SEO features may require paid upgrades. The app is well-suited for stores seeking a straightforward, visually cohesive FAQ solution but may lack flexibility for highly tailored designs.

Support

For any questions, concerns, or assistance with SB: Helpdesk, Live Chat & FAQs, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, SB: Helpdesk, Live Chat & FAQs offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the SB: Helpdesk, Live Chat & FAQs are available in various languages on the Shopify app store, including English.

SB: Helpdesk, Live Chat & FAQs support information in a nutshell
Support emailsupport@helpcenterapp.com
Contact number(s)Not available
FAQ pageFAQ details
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that SB: Helpdesk, Live Chat & FAQs seamlessly integrates with are given below.

Shopify AdminChatGPTFacebook MessengerLangShop
Developer
NameShark Byte, Inc
ProfileSee all apps by Shark Byte, Inc
WebsiteView developer profile
Address8271 NW 125th Ln, Parkland, FL, 33076

Installation

How to install SB: Helpdesk, Live Chat & FAQs on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Shark Byte, Inc team.

2

The developer gets in touch

Shark Byte, Inc contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.7
★★★★★
315 total reviews
5268
421
34
28
114

SB: Helpdesk, Live Chat & FAQs has an overall rating of 4.7 stars from a total of 315 reviews on the Shopify app store. Of these, 289 (91.7%) are positive, 4 (1.3%) are neutral, and 22 (7.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Dead Fly Zonefrom United States · 6 April 2026

I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!

★★★★★Vital Depotfrom United States · 12 March 2026

We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.

★★★★★Naughty Words Made Nicefrom New Zealand · 18 May 2025

I just installed the app today and had a little issue with getting the contact form on my store. Even though I was on the free plan I had live customer support immediately and my issue was resolved very easily. I was considering using the paid plan for FAQ when my store launches and added the contact form on a whim. The support I received today has ensured that I will be making this my app of choice for FAQ. Thank you Kate for your excellent support.

★★★★★Circular Fashfrom Sweden · 9 May 2025

Good support from Caleb. Quick answers and he try to guide you as best as possible

★★★★★Youlyafrom Egypt · 24 April 2025

helpfull support team and great app to help and support your customer

Install in your Shopify store We pass your name, email and store domain to the Shark Byte, Inc team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#7
knowledge base
Total reviews
315
No change vs 30 days ago
Average rating
4.7 ★
0.00 vs 30 days ago
Top market
US
39.7% of installs

Category & keyword rankings

Position and market share today

Keywordknowledge base#70.1% ▼0.2
CategorySupport#80.0% ▼0.0
Keywordcustomer service#80.0% ▲0.0
Keywordhelp desk#90.0% ▼0.0

Reviews trend

Cumulative reviews · last 6 months

314 → 315 reviews · rating steady at 4.7★
Ranks #7 in 1 of 10 App Store groups tracked.Open full charts →

SB: Helpdesk, Live Chat & FAQs FAQs

How do I install the SB: Helpdesk, Live Chat & FAQs Shopify app?
To install SB: Helpdesk, Live Chat & FAQs on your Shopify store, click on the SB: Helpdesk, Live Chat & FAQs installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install SB: Helpdesk, Live Chat & FAQs on your Shopify store, then contact us now.
What are the key features of SB: Helpdesk, Live Chat & FAQs?

The key features offered by SB: Helpdesk, Live Chat & FAQs to Shopify store owners are:

  • Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
  • 25+ templates: for FAQ page, self-service widget, contact form, product tabs
  • Easily add product tabs, share content across multiple products with shared tabs
  • Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
  • Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Does SB: Helpdesk, Live Chat & FAQs integrate with other Shopify apps or tools?

Yes, SB: Helpdesk, Live Chat & FAQs seamlessly integrates with other Shopify apps or tools, such as Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs., Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business., Help Desk ticket solution: address questions from different sources in one location..

Is there a free trial available for SB: Helpdesk, Live Chat & FAQs?

Yes, SB: Helpdesk, Live Chat & FAQs offers a 14-day free trial on all its paid plans.

What are the pricing plans for SB: Helpdesk, Live Chat & FAQs?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $5.99/month, $19.99/month, $49.99/month, and come with a 14-day free trial period.

How does billing work for SB: Helpdesk, Live Chat & FAQs?

SB: Helpdesk, Live Chat & FAQs uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, SB: Helpdesk, Live Chat & FAQs allows its subscribers to cancel or upgrade their subscription plan at any time.

Does SB: Helpdesk, Live Chat & FAQs offer customer support?

Yes, SB: Helpdesk, Live Chat & FAQs offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, SB: Helpdesk, Live Chat & FAQs offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is SB: Helpdesk, Live Chat & FAQs compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Shark Byte, Inc team so they can help install and configure the app on your store.

.myshopify.com
4.7★★★★★315 reviews · 91.7% positive

Writing reviews on ShopDigest is coming soon.

  • DF
    Dead Fly ZoneUnited States · 6 Apr 2026
    ★★★★★

    I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!

  • VD
    Vital DepotUnited States · 12 Mar 2026
    ★★★★★

    We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.

    SB
    Shark Byte, IncDeveloper12 Mar 2026

    Hello Vital Depot team!Thank you for sharing your experience!We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets. If questions arise, please let us know!Best regards,HelpCenter Team

  • NW
    Naughty Words Made NiceNew Zealand · 18 May 2025
    ★★★★★

    I just installed the app today and had a little issue with getting the contact form on my store. Even though I was on the free plan I had live customer support immediately and my issue was resolved very easily. I was considering using the paid plan for FAQ when my store launches and added the contact form on a whim. The support I received today has ensured that I will be making this my app of choice for FAQ. Thank you Kate for your excellent support.

  • CF
    Circular FashSweden · 9 May 2025
    ★★★★★

    Good support from Caleb. Quick answers and he try to guide you as best as possible

    SB
    Shark Byte, IncDeveloper12 May 2025

    Hi!We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help!Best regardsHelpCenter team

  • YO
    YoulyaEgypt · 24 Apr 2025
    ★★★★★

    helpfull support team and great app to help and support your customer

    SB
    Shark Byte, IncDeveloper25 Apr 2025

    Hi!Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :)Best regards,HelpCenter team

  • ME
    Mein-eScooterGermany · 18 Sep 2024
    ★★★★★

    Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.

    SB
    Shark Byte, IncDeveloper19 Sep 2024

    Thank you for leaving such a positive review and for such a high rate of our app.It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.Kind regards,HelpCenter team

  • IB
    IBKÜLUnited States · 7 Jun 2024
    ★★★★★

    Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

    SB
    Shark Byte, IncDeveloper8 Jun 2024

    Hello IBKÜL!Thank you very much for such a wonderful review! :)Your words really mean a lot to us!It's our pleasure to hear that you've stayed satisfied with our support :) We always try to do our best in case of providing our customers the best service possible!We will keep going to make our app better and better! Thank you for choosing us :) Best regards, HelpCenter team

  • WO
    World Of Dice - Dein WürfelshopGermany · 18 May 2024
    ★★★★★

    Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

    SB
    Shark Byte, IncDeveloper19 May 2024

    Hello World Of Dice - Dein Würfelshop team!Thank you very much for such a high mark of our app and support!We appreciate our customers feedback and always happy to provide you with our assistance!Best regards, HelpCenter team

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