SB: Helpdesk Ticketing & FAQs Shopify App Alternatives October 2025
Are you currently using SB: Helpdesk Ticketing & FAQs for your Shopify store, but you're curious about other options available in the market? Look no further! We present you with 106 outstanding alternatives to SB: Helpdesk Ticketing & FAQs, carefully selected to meet a variety of e-commerce needs.
Top SB: Helpdesk Ticketing & FAQs alternatives
- Tidio ‑ Live Chat & AI Chatbot:
Live chat is enhanced with chatbots for superior customer support.
- Chatra — Live Chat & Chatbot:
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
- HelpLab FAQ Page, Product FAQs:
Make a stunning FAQ page, help page or product FAQs.
- DDSHOP FAQ Page:
SEO-friendly FAQ page, product Q&A, Collapsible menus, 12+ design templates.
- Re:amaze AI Helpdesk & Chat:
Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.
- Whatsy: WhatsApp Chat & Share:
Active WhatsApp Chat & Share for live customer service chat.
- Zeno AI Landing Page Builder:
Create mobile-friendly and SEO-enhanced landing pages and product pages.
- Gobot ‑ AI Chatbot + Quiz:
Increase conversions and streamline customer support with an AI chatbot and shopping quiz.
- LunaChat Conversion AI ChatBot:
Automate your live chat support with human-like AI
- HeiChat: ChatGPT Sales Chatbot:
Advanced AI, reply to customer inquiries within seconds.
Tidio ‑ Live Chat & AI Chatbot
Live chat is enhanced with chatbots for superior customer support.
Free Trial: 7 days
Pros
Consistently praised for being responsive, helpful, and friendly.
Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
Users appreciate the seamless communication with customers, boosting engagement and sales.
Cons
Complaints about unclear or misleading pricing tiers and hidden costs.
Store Owner's Tip
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588
SD Points
5.13%
Market Share
Chatra — Live Chat & Chatbot
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
Free Trial: 10 days
Pros
The app consistently connects and functions smoothly across both mobile and desktop platforms.
Simple installation and intuitive operation make it accessible for users of all technical levels.
Quick, responsive, and helpful assistance from the support team.
Cons
Some users noted small interface quirks, like anonymous names being too similar to real ones.
Store Owner's Tip
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13
SD Points
2.66%
Market Share
HelpLab FAQ Page, Product FAQs
Make a stunning FAQ page, help page or product FAQs.
Free Trial: 5 days
Pros
The app is straightforward to install and seamlessly integrates with Shopify stores, requiring minimal technical knowledge.
Offers extensive customization, including brand color matching and layout adjustments, enhancing store coherence.
Rapid, friendly, and effective assistance from the support team, often resolving issues within minutes.
Cons
The free version restricts users to 10 FAQs, which may be insufficient for some businesses.
Store Owner's Tip
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13
SD Points
5.82%
Market Share
DDSHOP FAQ Page
SEO-friendly FAQ page, product Q&A, Collapsible menus, 12+ design templates.
Free Trial: 3 days
Pros
Quick and straightforward installation process with minimal effort required.
Effectively creates and manages FAQ pages with search options and customizable templates.
Responsive, helpful, and quick to resolve issues, often praised for promptness and professionalism.
Cons
Some users report crashes, broken features, or conflicts with store functionality.
Store Owner's Tip
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7
SD Points
4.35%
Market Share
Re:amaze AI Helpdesk & Chat
Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.
Free Trial: 14 days
Pros
Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
Streamlines customer service with automated workflows, intents, and response templates.
Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
Cons
Some users find the reporting tools restrictive and request more advanced analytics.
Store Owner's Tip
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11
SD Points
1.10%
Market Share
Whatsy: WhatsApp Chat & Share
Active WhatsApp Chat & Share for live customer service chat.
Pros
The app is quick and straightforward to install and configure.
Responsive and helpful support team, often resolving issues promptly.
Intuitive design and navigation make the app accessible to all users.
Cons
Some users desire more elegant design options for chat interfaces.
Store Owner's Tip
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5
SD Points
0.42%
Market Share
Zeno AI Landing Page Builder
Create mobile-friendly and SEO-enhanced landing pages and product pages.
Pros
Intuitive interface and simple drag-and-drop functionality make it accessible for beginners and professionals alike.
Quick, responsive, and highly knowledgeable support, often going beyond standard assistance.
Wide variety of templates and modern functions to create professional-looking pages without coding.
Cons
Some users noted the lack of compatibility with newer Shopify theme features.
Store Owner's Tip
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1
SD Points
0.45%
Market Share
Gobot ‑ AI Chatbot + Quiz
Increase conversions and streamline customer support with an AI chatbot and shopping quiz.
Pros
The app is praised for its ease of setup and user-friendly design, even for non-technical users.
Users highlight the flexibility and variety of templates for tailoring the bot to their needs.
Many appreciate the robust features available in the free version, especially for startups.
Cons
Multiple users report unresponsive or delayed support, with unresolved issues.
Store Owner's Tip
Save more — we help you find hidden deals.
1
SD Points
0.13%
Market Share
LunaChat Conversion AI ChatBot
Automate your live chat support with human-like AI
Free Trial: 7 days
Pros
Responsive and helpful after-sales service.
Intuitive design with easy navigation and functionality.
Cons
Inaccurate or inconsistent details about app features provided prior to installation.
Store Owner's Tip
Save more — we help you find hidden deals.
3
SD Points
6.89%
Market Share
HeiChat: ChatGPT Sales Chatbot
Advanced AI, reply to customer inquiries within seconds.
Free Trial: 3 days
Pros
Effortlessly connects with Shopify for order tracking, product info, and policy updates.
Flexibility to choose from various AI platforms like Claude and ChatGPT for tailored performance.
Significantly reduces response time and handles both basic and advanced inquiries effectively.
Cons
Currently restricted to certain regions, with users awaiting expansion to other countries.
Store Owner's Tip
Save more — we help you find hidden deals.
43
SD Points
0.44%
Market Share
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About SB: Helpdesk Ticketing & FAQs
SB: Helpdesk Ticketing & FAQs is a versatile Shopify app designed to help achieve the purpose: “Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot.”. This Shopify app is listed under FAQ category. It has garnered over 326 reviews with an average rating of 4.5 stars from Shopify merchants.
Some of its key features include:
- ✅Enhanced FAQ Features: Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
- ✅Real-time customer communication: Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
- ✅Centralized ticketing system: Help Desk ticket solution: address questions from different sources in one location.
- ✅Tab Descriptions: Tabs for products including descriptions (assign them by product type, collection, or seller)
- ✅Integrated self-service widget: Widget for self-service, works with order tracking, frequently asked questions, and contact form.
Besides, SB: Helpdesk Ticketing & FAQs is known for its The app is consistently praised for its intuitive setup and straightforward navigation., Users highlight the clean, polished look of the FAQ pages it generates., Many reviews note the ability to create and deploy FAQ pages in minutes., Frequent mentions of quick, helpful, and friendly assistance from the support team., The free version is widely appreciated for offering essential features without cost., Users value the ability to tailor FAQ pages to match their site’s theme, often with CSS., The inclusion of a search feature for FAQs is frequently commended., Seamless integration with Shopify stores is a recurring positive theme., Several users report a noticeable decrease in support requests after implementation., Prepared demo content is appreciated for accelerating the setup process..
Why Consider SB: Helpdesk Ticketing & FAQs Alternatives for Shopify?
While SB: Helpdesk Ticketing & FAQs may have its unique features and benefits, it's essential to periodically reevaluate your options to ensure that you're using the best tools to optimize your online store. Here are some reasons why you should explore SB: Helpdesk Ticketing & FAQs alternatives:
Diverse Needs: What worked initially with SB: Helpdesk Ticketing & FAQs may not fully address your current needs. By considering SB: Helpdesk Ticketing & FAQs alternatives, you can find apps that are better suited to your changing objectives.
Budget Constraints: While considering alternatives to SB: Helpdesk Ticketing & FAQs can impact your budget significantly. Some alternatives offer similar functionality at the same or reduced pricing level, while others may provide increased pricing but with added features that justify the investment.
Compatibility Issues: If you have encountered compatibility issues with SB: Helpdesk Ticketing & FAQs or have concerns about its integration with other essential tools and themes, exploring SB: Helpdesk Ticketing & FAQs alternatives can help you find apps that offer better compatibility and ease of use.
Feature Enhancement: Alternatives to SB: Helpdesk Ticketing & FAQs may offer innovative features that can give your Shopify store a competitive edge. By exploring these alternatives, you can tap into new capabilities and stay ahead in the dynamic e-commerce landscape.
In the following sections, we'll introduce you to some of the top alternatives to SB: Helpdesk Ticketing & FAQs.
Overview of the Best SB: Helpdesk Ticketing & FAQs Shopify Alternatives
There are several alternatives in the Shopify app store that can seamlessly replace or complement SB: Helpdesk Ticketing & FAQs. Whether you are looking for a change or just exploring your options, you are bound to find the perfect fit for your Shopify store. We have listed the top Shopify SB: Helpdesk Ticketing & FAQs alternatives based on their popularity and average rating.
| App Name | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|
| Tidio ‑ Live Chat & AI Chatbot | TIDIO LLC | $0/month | Available | 4.6 (1,013) |
| Chatra — Live Chat & Chatbot | Roger Wilco LLC | $0/month | Available | 4.8 (303) |
| HelpLab FAQ Page, Product FAQs | Avocados Lab | $0/month | Available | 5.0 (219) |
| DDSHOP FAQ Page | DDSHOP APPS | $0/month | Available | 4.8 (146) |
| Re:amaze AI Helpdesk & Chat | Reamaze | $29/month | Unavailable | 4.5 (176) |
| Whatsy: WhatsApp Chat & Share | Care Cart | $0/month | Unavailable | 4.7 (39) |
| Zeno AI Landing Page Builder | Zenonian | $0/month | Unavailable | 4.8 (58) |
| Gobot ‑ AI Chatbot + Quiz | Gobot | $0/month | Available | 3.8 (19) |
| LunaChat Conversion AI ChatBot | Golden App Ecom | $7.99/month | Unavailable | 3.6 (13) |
| HeiChat: ChatGPT Sales Chatbot | heicarbook | $0/month | Available | 4.9 (64) |
Have a Closer Look at the Best Alternatives to SB: Helpdesk Ticketing & FAQs
Now let us jump in and check out these top SB: Helpdesk Ticketing & FAQs alternatives.
1. Tidio ‑ Live Chat & AI Chatbot
4.6
(1,013)
Install Now
Our experts are here to help you.
2. Chatra — Live Chat & Chatbot
4.8
(303)
Install Now
Our experts are here to help you.
3. HelpLab FAQ Page, Product FAQs
5.0
(219)
Install Now
Our experts are here to help you.
4. DDSHOP FAQ Page
4.8
(146)
Install Now
Our experts are here to help you.
5. Re:amaze AI Helpdesk & Chat
4.5
(176)
Install Now
Our experts are here to help you.
6. Whatsy: WhatsApp Chat & Share
4.7
(39)
Install Now
Our experts are here to help you.
7. Zeno AI Landing Page Builder
4.8
(58)
Install Now
Our experts are here to help you.
8. Gobot ‑ AI Chatbot + Quiz
3.8
(19)
Install Now
Our experts are here to help you.
9. LunaChat Conversion AI ChatBot
3.6
(13)
Install Now
Our experts are here to help you.
10. HeiChat: ChatGPT Sales Chatbot
4.9
(64)
Install Now
Our experts are here to help you.
How to Choose the Right SB: Helpdesk Ticketing & FAQs Alternative for Your Shopify Store
Choosing the right alternative to SB: Helpdesk Ticketing & FAQs for your Shopify store is a crucial decision that can significantly impact your e-commerce operations. To help you make an informed choice, consider the following factors.
Identify Your Needs: Make a list of features, integrations, or improvements you seek in a SB: Helpdesk Ticketing & FAQs alternative. Understanding your needs will serve as a guide when evaluating alternatives.
Compare Features: Compare the features of each alternative to SB: Helpdesk Ticketing & FAQs and see how they align with your needs. Pay attention to unique functionalities that may differentiate one alternative from another.
Check Reviews and User Feedback: Look for reviews from Shopify store owners who have used the SB: Helpdesk Ticketing & FAQs alternatives you are considering. Pay attention to both positive and negative comments to get a well-rounded view.
Pricing: Consider your budget and choose a SB: Helpdesk Ticketing & FAQs alternative that fits within your financial constraints. Some alternatives may be cost-effective, while others may be feature-rich but come at a higher price.
Scalability: Consider the long-term scalability of SB: Helpdesk Ticketing & FAQs alternatives. Choose an alternative that can adapt to your growing store needs.
Trial Period: If available, take advantage of any trial periods offered by SB: Helpdesk Ticketing & FAQs alternatives. Hands-on experience is invaluable in assessing usability, compatibility with your Shopify setup, and overall user-friendliness.
Support and Updates: Research the responsiveness of the support team behind each SB: Helpdesk Ticketing & FAQs alternative. Ensure that the alternative you choose has a responsive support team and receives regular updates.
Remember that the best SB: Helpdesk Ticketing & FAQs Shopify alternative will address your current requirements and position your store for future success.
More Information on SB: Helpdesk Ticketing & FAQs Shopify Alternatives
As you embark on your journey to find the perfect SB: Helpdesk Ticketing & FAQs alternative, the right choice can elevate your Shopify store's performance, enhance your customer shopping experience, and position you for growth in the competitive e-commerce landscape.
We've introduced you to a curated list of top SB: Helpdesk Ticketing & FAQs alternatives, each with its own strengths and advantages. Whether you're seeking a cost-effective solution or a feature-rich paid alternative, you have plenty of options to choose from.
Choosing the right SB: Helpdesk Ticketing & FAQs alternative requires careful consideration of your specific requirements, budget, and long-term goals. You can gain deeper insights into your selected apps by visiting our app comparison page. If you need expert guidance, ShopDigest can help you navigate this process effectively, from identifying your needs to assessing compatibility and support.
SB: Helpdesk Ticketing & FAQs Shopify Alternative Installation
There are thousands of SB: Helpdesk Ticketing & FAQs alternatives with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify alternative app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify SB: Helpdesk Ticketing & FAQs alternative app subscription cost
Connect with us to harness the full potential of your selected SB: Helpdesk Ticketing & FAQs Shopify Alternative without any hassle.
Frequently Asked Questions for SB: Helpdesk Ticketing & FAQs Shopify Alternatives
Free Alternatives to SB: Helpdesk Ticketing & FAQs
Looking for a no-cost alternative to SB: Helpdesk Ticketing & FAQs? We've curated a list of free SB: Helpdesk Ticketing & FAQs alternatives that provide a wide range of functionalities at no charge. It's perfect for startups and small businesses looking to maximize their e-commerce potential without paying a penny. Check out the full list here.