Free SB: Helpdesk Ticketing & FAQs Shopify App Alternatives October 2025
Are you looking for free alternatives to SB: Helpdesk Ticketing & FAQs to enhance your Shopify e-commerce experience? While SB: Helpdesk Ticketing & FAQs might be a fantastic app, we understand that every business has unique needs and financial considerations. We've compiled a list of 54 budget-friendly options to help you achieve your online selling goals without breaking the bank.
Top Free SB: Helpdesk Ticketing & FAQs alternatives
- Tidio ‑ Live Chat & AI Chatbot:
Live chat is enhanced with chatbots for superior customer support.
- Chatra — Live Chat & Chatbot:
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
- HelpLab FAQ Page, Product FAQs:
Make a stunning FAQ page, help page or product FAQs.
- DDSHOP FAQ Page:
SEO-friendly FAQ page, product Q&A, Collapsible menus, 12+ design templates.
- Gobot ‑ AI Chatbot + Quiz:
Increase conversions and streamline customer support with an AI chatbot and shopping quiz.
- HeiChat: ChatGPT Sales Chatbot:
Advanced AI, reply to customer inquiries within seconds.
- Enorm FAQ Page & Product FAQs:
Make FAQ page with accordions using a multi-FAQ App.
- Manifest AI Chatbot + ChatGPT:
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- Formilla Live Chat + Chatbot:
Chat live with visitors as they browse to boost sales.
- Sendbird AI chatbot:
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Tidio ‑ Live Chat & AI Chatbot
Live chat is enhanced with chatbots for superior customer support.
Free Trial: 7 days
Pros
Consistently praised for being responsive, helpful, and friendly.
Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
Users appreciate the seamless communication with customers, boosting engagement and sales.
Cons
Complaints about unclear or misleading pricing tiers and hidden costs.
Store Owner's Tip
Save more — we help you find hidden deals.
588
SD Points
5.13%
Market Share
Chatra — Live Chat & Chatbot
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
Free Trial: 10 days
Pros
The app consistently connects and functions smoothly across both mobile and desktop platforms.
Simple installation and intuitive operation make it accessible for users of all technical levels.
Quick, responsive, and helpful assistance from the support team.
Cons
Some users noted small interface quirks, like anonymous names being too similar to real ones.
Store Owner's Tip
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13
SD Points
2.66%
Market Share
HelpLab FAQ Page, Product FAQs
Make a stunning FAQ page, help page or product FAQs.
Free Trial: 5 days
Pros
The app is straightforward to install and seamlessly integrates with Shopify stores, requiring minimal technical knowledge.
Offers extensive customization, including brand color matching and layout adjustments, enhancing store coherence.
Rapid, friendly, and effective assistance from the support team, often resolving issues within minutes.
Cons
The free version restricts users to 10 FAQs, which may be insufficient for some businesses.
Store Owner's Tip
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13
SD Points
5.82%
Market Share
DDSHOP FAQ Page
SEO-friendly FAQ page, product Q&A, Collapsible menus, 12+ design templates.
Free Trial: 3 days
Pros
Quick and straightforward installation process with minimal effort required.
Effectively creates and manages FAQ pages with search options and customizable templates.
Responsive, helpful, and quick to resolve issues, often praised for promptness and professionalism.
Cons
Some users report crashes, broken features, or conflicts with store functionality.
Store Owner's Tip
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7
SD Points
4.35%
Market Share
Gobot ‑ AI Chatbot + Quiz
Increase conversions and streamline customer support with an AI chatbot and shopping quiz.
Pros
The app is praised for its ease of setup and user-friendly design, even for non-technical users.
Users highlight the flexibility and variety of templates for tailoring the bot to their needs.
Many appreciate the robust features available in the free version, especially for startups.
Cons
Multiple users report unresponsive or delayed support, with unresolved issues.
Store Owner's Tip
Save more — we help you find hidden deals.
1
SD Points
0.13%
Market Share
HeiChat: ChatGPT Sales Chatbot
Advanced AI, reply to customer inquiries within seconds.
Free Trial: 3 days
Pros
Effortlessly connects with Shopify for order tracking, product info, and policy updates.
Flexibility to choose from various AI platforms like Claude and ChatGPT for tailored performance.
Significantly reduces response time and handles both basic and advanced inquiries effectively.
Cons
Currently restricted to certain regions, with users awaiting expansion to other countries.
Store Owner's Tip
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43
SD Points
0.44%
Market Share
Enorm FAQ Page & Product FAQs
Make FAQ page with accordions using a multi-FAQ App.
Free Trial: 7 days
Pros
Quick, helpful, and responsive assistance for setup and troubleshooting.
Simple and intuitive process, even for beginners.
Flexible options to match store themes, including colors and fonts.
Cons
Some users faced challenges integrating the app outside Shopify.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
1.21%
Market Share
Pros
The responsiveness and dedication of the support team, particularly Vivian Richard and others, are frequently highlighted.
Significant improvements in sales, average order value, and reduced workload for customer support teams.
The chatbot’s ability to handle inquiries naturally and provide personalized recommendations is widely praised.
Cons
Some users expressed frustration with unclear free trial terms and unexpected paid plan requirements.
Store Owner's Tip
Save more — we help you find hidden deals.
44
SD Points
0.35%
Market Share
Formilla Live Chat + Chatbot
Chat live with visitors as they browse to boost sales.
Free Trial: 15 days
Pros
The app is frequently praised for its straightforward and quick installation process.
Many users highlight the fast, professional, and helpful support team.
The app is noted for its intuitive design and ease of use.
Cons
Users note the inability for customers to send pictures in chat threads.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.19%
Market Share
Key Features
Ecommerce features include product recommendations, FAQs and connect-to-support
Seamless integration of AI chatbot with your store data via Shopify API
Performance dashboard to track visitor engagement and conversion
Multilingual support that automatically adjusts to speak multiple languages
Use cases across ecommerce, marketplaces, health & beauty and hospital & travel
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About SB: Helpdesk Ticketing & FAQs
SB: Helpdesk Ticketing & FAQs is a versatile Shopify app designed to help achieve the purpose: “Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot.”. This Shopify app is listed under FAQ category. It has garnered over 326 reviews with an average rating of 4.5 stars from Shopify merchants.
Some of its key features include:
- ✅Enhanced FAQ Features: Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
- ✅Real-time customer communication: Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
- ✅Centralized ticketing system: Help Desk ticket solution: address questions from different sources in one location.
- ✅Tab Descriptions: Tabs for products including descriptions (assign them by product type, collection, or seller)
- ✅Integrated self-service widget: Widget for self-service, works with order tracking, frequently asked questions, and contact form.
Besides, SB: Helpdesk Ticketing & FAQs is known for its The app is consistently praised for its intuitive setup and straightforward navigation., Users highlight the clean, polished look of the FAQ pages it generates., Many reviews note the ability to create and deploy FAQ pages in minutes., Frequent mentions of quick, helpful, and friendly assistance from the support team., The free version is widely appreciated for offering essential features without cost., Users value the ability to tailor FAQ pages to match their site’s theme, often with CSS., The inclusion of a search feature for FAQs is frequently commended., Seamless integration with Shopify stores is a recurring positive theme., Several users report a noticeable decrease in support requests after implementation., Prepared demo content is appreciated for accelerating the setup process..
Why Consider SB: Helpdesk Ticketing & FAQs Alternatives for Shopify?
While SB: Helpdesk Ticketing & FAQs may have its unique features and benefits, it's essential to periodically reevaluate your options to ensure that you're using the best tools to optimize your online store. Here are some reasons why you should explore SB: Helpdesk Ticketing & FAQs alternatives:
Diverse Needs: What worked initially with SB: Helpdesk Ticketing & FAQs may not fully address your current needs. By considering SB: Helpdesk Ticketing & FAQs alternatives, you can find apps that are better suited to your changing objectives.
Budget Constraints: While considering alternatives to SB: Helpdesk Ticketing & FAQs can impact your budget significantly. Some alternatives offer similar functionality at the same or reduced pricing level, while others may provide increased pricing but with added features that justify the investment.
Compatibility Issues: If you have encountered compatibility issues with SB: Helpdesk Ticketing & FAQs or have concerns about its integration with other essential tools and themes, exploring SB: Helpdesk Ticketing & FAQs alternatives can help you find apps that offer better compatibility and ease of use.
Feature Enhancement: Alternatives to SB: Helpdesk Ticketing & FAQs may offer innovative features that can give your Shopify store a competitive edge. By exploring these alternatives, you can tap into new capabilities and stay ahead in the dynamic e-commerce landscape.
In the following sections, we'll introduce you to some of the top free alternatives to SB: Helpdesk Ticketing & FAQs.
Overview of the Best Free SB: Helpdesk Ticketing & FAQs Shopify Alternatives
There are several alternatives in the Shopify app store that can seamlessly replace or complement SB: Helpdesk Ticketing & FAQs. Whether you are looking for a change or just exploring your options, you are bound to find the perfect fit for your Shopify store. We have listed the top Shopify SB: Helpdesk Ticketing & FAQs alternatives based on their popularity and average rating.
| App Name | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|
| Tidio ‑ Live Chat & AI Chatbot | TIDIO LLC | $0/month | Available | 4.6 (1,013) |
| Chatra — Live Chat & Chatbot | Roger Wilco LLC | $0/month | Available | 4.8 (303) |
| HelpLab FAQ Page, Product FAQs | Avocados Lab | $0/month | Available | 5.0 (219) |
| DDSHOP FAQ Page | DDSHOP APPS | $0/month | Available | 4.8 (146) |
| Gobot ‑ AI Chatbot + Quiz | Gobot | $0/month | Available | 3.8 (19) |
| HeiChat: ChatGPT Sales Chatbot | heicarbook | $0/month | Available | 4.9 (64) |
| Enorm FAQ Page & Product FAQs | EnormApps | $0/month | Available | 4.6 (18) |
| Manifest AI Chatbot + ChatGPT | Manifest AI | $0/month | Available | 4.7 (54) |
| Formilla Live Chat + Chatbot | Formilla.com | $0/month | Available | 5.0 (20) |
| Sendbird AI chatbot | $0/month | Available | - |
Have a Closer Look at the Best Alternatives to SB: Helpdesk Ticketing & FAQs
Now let us jump in and check out these top free SB: Helpdesk Ticketing & FAQs alternatives.
1. Tidio ‑ Live Chat & AI Chatbot
4.6
(1,013)
Install Now
Our experts are here to help you.
2. Chatra — Live Chat & Chatbot
4.8
(303)
Install Now
Our experts are here to help you.
3. HelpLab FAQ Page, Product FAQs
5.0
(219)
Install Now
Our experts are here to help you.
4. DDSHOP FAQ Page
4.8
(146)
Install Now
Our experts are here to help you.
5. Gobot ‑ AI Chatbot + Quiz
3.8
(19)
Install Now
Our experts are here to help you.
6. HeiChat: ChatGPT Sales Chatbot
4.9
(64)
Install Now
Our experts are here to help you.
7. Enorm FAQ Page & Product FAQs
4.6
(18)
Install Now
Our experts are here to help you.
8. Manifest AI Chatbot + ChatGPT
4.7
(54)
Install Now
Our experts are here to help you.
9. Formilla Live Chat + Chatbot
5.0
(20)
Install Now
Our experts are here to help you.
10. Sendbird AI chatbot
-
Install Now
Our experts are here to help you.
How to Choose the Right Free SB: Helpdesk Ticketing & FAQs Alternative for Your Shopify Store
Choosing the right alternative to SB: Helpdesk Ticketing & FAQs for your Shopify store is a crucial decision that can significantly impact your e-commerce operations. To help you make an informed choice, consider the following factors.
Identify Your Needs: Make a list of features, integrations, or improvements you seek in a free SB: Helpdesk Ticketing & FAQs alternative. Understanding your needs will serve as a guide when evaluating alternatives.
Compare Features: Compare the features of each free alternative to SB: Helpdesk Ticketing & FAQs and see how they align with your needs. Pay attention to unique functionalities that may differentiate one alternative from another.
Check Reviews and User Feedback: Look for reviews from Shopify store owners who have used the free SB: Helpdesk Ticketing & FAQs alternatives you are considering. Pay attention to both positive and negative comments to get a well-rounded view.
Pricing: Consider your budget and choose a free SB: Helpdesk Ticketing & FAQs alternative that fits within your financial constraints. Some alternatives may be cost-effective, while others may be feature-rich but come at a higher price.
Scalability: Consider the long-term scalability of free SB: Helpdesk Ticketing & FAQs alternatives. Choose an alternative that can adapt to your growing store needs.
Trial Period: If available, take advantage of any trial periods offered by free SB: Helpdesk Ticketing & FAQs alternatives. Hands-on experience is invaluable in assessing usability, compatibility with your Shopify setup, and overall user-friendliness.
Support and Updates: Research the responsiveness of the support team behind each free SB: Helpdesk Ticketing & FAQs alternative. Ensure that the alternative you choose has a responsive support team and receives regular updates.
Remember that the best free SB: Helpdesk Ticketing & FAQs Shopify alternative will address your current requirements and position your store for future success.
Download the Best SB: Helpdesk Ticketing & FAQs Alternatives for Free
In the quest to optimize your Shopify store while staying within budget, exploring free alternatives to SB: Helpdesk Ticketing & FAQs is a smart move. These alternatives offer an array of valuable features and functionality, often at no cost, making them a practical choice for businesses of all sizes.
Remember that the ideal free SB: Helpdesk Ticketing & FAQs alternative will not only empower your e-commerce operations but also contribute to your overall business success. It's a strategic choice that can make a significant impact on your store's performance and your bottom line.
To gain a more profound understanding of your chosen freeSB: Helpdesk Ticketing & FAQs alternatives, we invite you to explore our comprehensive app comparison page. For expert assistance throughout the process - from identifying your requirements to evaluating compatibility and support, ShopDigest is at your service.
Free SB: Helpdesk Ticketing & FAQs Shopify Alternative Installation
There are thousands of free SB: Helpdesk Ticketing & FAQs alternatives with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify alternative app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify SB: Helpdesk Ticketing & FAQs alternative app subscription cost
Connect with us to harness the full potential of your selected free SB: Helpdesk Ticketing & FAQs Shopify Alternative without any hassle.