by Actuals Oy
Helpdesk & chat by the ex-Lifetimely founders
Free plan · From $39/mo · 14d trial
Top 96 Help desk Shopify Apps in November 2026
Check out all help desk apps tailor-made for your Shopify store. Whether you are seeking free or paid solutions, Shopify offers a diverse range of 96 top-notch apps catering to businesses of all sizes. These apps are designed to boost your Shopify store's performance and make managing your business a breeze. Explore the collection and discover how these help desk apps can take your Shopify store to the next level! We meticulously handpicked these top help desk apps by evaluating various parameters, including ratings, reviews, price, popularity, launch date, and best matches, to ensure they offer the best value and experience to our users. Read full information here. Check out all help desk apps tailor-made for your Shopify store. Whether you're seeking free plans or premium solutions, Shopify offers a diverse range of 96 top-notch apps catering to businesses of all sizes. Discover the perfect tools to elevate your' e-commerce experience today!
Commslayer: AI Helpdesk & Chat leads help desk apps with 36.9% market share, ahead of Chatty AI Chatbot & Live Chat at 36.2%. A top-heavy field — three apps account for 91.7% of tracked installs.
96 apps trackedUpdated 1 November 2026
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Continue with GoogleTop ranked · #1 of 96
Commslayer: AI Helpdesk & Chat by Actuals Oy
Helpdesk & chat by the ex-Lifetimely founders
Pros
- The app offers high-quality features at a free or low-cost price point, outperforming many paid competitors.
- The team, especially the co-founder Karri, provides quick and helpful assistance.
- Continuous improvements and new features are regularly rolled out based on user feedback.
Cons
- Some users note the app lacks certain integrations or capabilities compared to industry giants.
What merchants said
“These guys are the GOAT. They ship really fast. If you have a feature that you want, they will help you. The support is really amazing and overall the product is just the best I've seen. I've tried alternatives and they don't match what Commslayer does.”Squish Planet · United Arab Emirates · ★ 5.0 · 10/16/2026
Summary
Starting PriceFree
Free Trial14 days
Launch Date01 Jan 2024
DeveloperActuals Oy
Ratings4.9 ★ (238)
Install NowView chartsAbout the App
Commslayer: AI Helpdesk & Chat, a Help desk Shopify app, has achieved 234 reviews and an average rating of 4.9 stars since its launch 2 years ago. Designed to assist Shopify merchants with - "AI-powered helpdesk & chat by the ex-Lifetimely founders" it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. Commslayer: AI Helpdesk & Chat offers a host of key features, including:
- AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs
- AI drafts, summaries, and auto-translate for 40+ languages on every ticket
- Unlimited helpdesk agents and seats on every plan
- Native subscription support: Recharge, Skio, Loop, Stay.ai, Kaching, Appstle
- AI moderates ad and post comments on Instagram, Facebook, and TikTok
Pricing Details
Commslayer: AI Helpdesk & Chat offers 1 free plan and 3 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
100% FREE HELPDESK · $0/month
Included features: Unlimited agents and seats, 300 conversations per month, 300 AI agent messages & 300 AI drafts, Email, chat, WhatsApp, social DMs, Unlimited social media comments, Help center on your domain, Macros, automations, canned replies, API & MCP access
Plus 800 · $39/month
Included features: 800 conversations per month, 1,600 AI agent messages, 1,600 AI drafts, Everything in Free, plus:, AI auto-labels, translate & summaries, Social media auto-moderation, Unlimited social media comments, Checkout self-serve order editing widget
Plus 2,000 · $99/month
Included features: 2,000 conversations per month, 4,000 AI agent messages, 4,000 AI drafts, Everything in Free, plus:, AI auto-labels, translate & summaries, Social media moderation, Unlimited social media comments, Checkout self-serve order editing widget
Scale · $299/month
Included features: 6,000 conversations per month, 12,000 AI agent messages, 12,000 AI drafts, Everything in Plus, plus:, AI agent setup services, Direct Slack channel with our team
Pros and Cons
Delve into ShopDigest's expert insights on Commslayer: AI Helpdesk & Chat - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Commslayer: AI Helpdesk & Chat Help desk App review.
Pros
- The app offers high-quality features at a free or low-cost price point, outperforming many paid competitors.
- The team, especially the co-founder Karri, provides quick and helpful assistance.
- Continuous improvements and new features are regularly rolled out based on user feedback.
- The user interface is easy to navigate and set up, with seamless Shopify integration.
- Built-in AI features enhance efficiency and user experience.
- Includes ticket management, social integrations, and real-time notifications, covering essential needs.
- Users highlight exceptional onboarding and transparent communication from the team.
Cons
- Some users note the app lacks certain integrations or capabilities compared to industry giants.
- A few reviewers mention the app is still evolving and not yet a 100% replacement for all use cases.
#2 of 96
Gorgias: AI, Helpdesk & Chat by Gorgias Inc.
Better customer satisfaction. Simpler processes. Quick profit increase.
Pros
- The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
- Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
- Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
Cons
- Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
What merchants said
“Muhammad was a huge help! Excellent service, definitely 5 stars.”4Endurance España · Slovenia · ★ 5.0 · 10/23/2026
Summary
Starting Price$10/mo
Free Trial7 days
Launch Date01 Mar 2017
DeveloperGorgias Inc.
Ratings4.3 ★ (706)
Install NowView chartsAbout the App
Gorgias: AI, Helpdesk & Chat, a Help desk Shopify app, has achieved 704 reviews and an average rating of 4.3 stars since its launch 9 years ago. Designed to assist Shopify merchants with - "Combine all customer support interactions and related orders to promote growth by making customers happier." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. Gorgias: AI, Helpdesk & Chat offers a host of key features, including:
- Unified Messaging Feed:Organize your emails, chats, calls, text messages, WhatsApp, and social media messages all in one place.
- Customer Context:Gather complete customer information, including order and conversation history, before responding.
- Shopify order management:Manage Shopify orders directly from the Gorgias customer view - view, edit, and cancel without navigating away.
- Live Dashboards:Enhance your support: Monitor team performance and support statistics on real-time dashboards.
- Self-service menus:Quickly address customer queries using self-help menus without needing an agent.
Pricing Details
Gorgias: AI, Helpdesk & Chat offers 0 free plans and 4 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Starter plan · $10/month
Included features: 3 customer support agents, 50 tickets per month included, Live chat
Basic plan · $60/month
Included features: Unlimited customer support agents, 300 tickets per month included, Live chat, Customer service, Automation add-on available
Pro plan · $360/month
Included features: Unlimited customer support agents, 2000 tickets included, Live chat, Customer service, Automation add-on available
Advanced plan · $900/month
Included features: Unlimited customer support agents, 5000 tickets included, Live chat, Customer service, Automation add-on available
Pros and Cons
Delve into ShopDigest's expert insights on Gorgias: AI, Helpdesk & Chat - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Gorgias: AI, Helpdesk & Chat Help desk App review.
Pros
- The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
- Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
- Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
- Many reviews commend the responsive, helpful, and knowledgeable support team.
- The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
- Small teams benefit from the collaborative tools, making ticket management and communication smoother.
- Users value the frequent and purposeful updates, often referencing the public roadmap.
- The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
- The app consolidates communication from email, chat, social media, and calls into one platform.
- Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
- Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
- The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
- Lower-tier plans may lack live onboarding or priority support, leading to frustration.
- Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
- Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
- Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
- Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
#3 of 96
Chatty AI Chatbot & Live Chat by Chatty AI Sales Agent - For live chat & helpdesk
AI chat, livechat & helpdesk: AI chatbot for sales and support
Pros
- Consistently praised for quick, efficient, and friendly assistance, often resolving issues in minutes.
- The app is intuitive and easy to navigate, with a clean layout that simplifies setup and use.
- Effortlessly integrates with Shopify and other platforms, enhancing customer support workflows.
Cons
- Some users experienced delays or failures in receiving instant message alerts on older devices.
What merchants said
“Good AI Chatbot & Live Chat app that has many features and is constantly updating. The price is also very reasonable.The support team is very friendly, easy to comunicate and responsive. Highly recommended.”Megsu Furniture Australia · Australia · ★ 5.0 · 10/29/2026
Summary
Starting PriceFree
Free Trial7 days
Launch Date09 Jun 2022
Ratings4.9 ★ (1,898)
Install NowView chartsAbout the App
Chatty AI Chatbot & Live Chat, a Help desk Shopify app, has achieved 1880 reviews and an average rating of 4.9 stars since its launch 4 years ago. Designed to assist Shopify merchants with - "AI chatbot and live chat for 24/7 customer support. One AI-powered helpdesk with an AI sales agent." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. Chatty AI Chatbot & Live Chat offers a host of key features, including:
- Livechat & AI chatbot: 24/7 customer support that sells more with AI sales agent
- AI helpdesk & checkout chat: Answer from FAQ page to checkout in any language
- Sales automation: Send proactive targeted messages based on visitor behavior
- Help desk: Create a help center so customers find answers on their own
- Mobile app: Keep track of every customer chat in one inbox, anywhere, anytime
Pricing Details
Chatty AI Chatbot & Live Chat offers 1 free plan and 3 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: 50 AI conversations/ month, Unlimited human conversation, AI trained up to 200 products, AI answers FAQs & recommends products, Email connect, Widget customization, After-hours auto reply + saved replies
Basic · $19.99/month
Included features: 100 AI conversations/ month, 12-month chat history, AI order tracking, 5 members, Multi-channel inbox, Translation & Auto translate, Standard AI model, Basic analytics
Pro · $68.99/month
Included features: 500 AI conversations /month, Unlimited conversation history, AI Shopping assistant, Pro AI model - smarter & higher accuracy, Proactive engage, Auto-recover abandoned carts, Advanced analytics, AI reply on socials
Plus · $199/month
Included features: 1000 AI conversations /month, Unlimited member, Train AI with up to 20,000 products, Pro AI model higher accuracy, AI Shopping assistant, AI analytics consultant
Pros and Cons
Delve into ShopDigest's expert insights on Chatty AI Chatbot & Live Chat - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Chatty AI Chatbot & Live Chat Help desk App review.
Pros
- Consistently praised for quick, efficient, and friendly assistance, often resolving issues in minutes.
- The app is intuitive and easy to navigate, with a clean layout that simplifies setup and use.
- Effortlessly integrates with Shopify and other platforms, enhancing customer support workflows.
- Offers live chat, FAQ pages, order tracking, and customization, rivaling paid alternatives.
- Support team is highly responsive, often providing instant solutions to user queries.
- Users appreciate the ability to tailor the chat widget and FAQ pages to match their brand.
- The app provides robust functionality at no cost, exceeding expectations for a free tool.
- Includes WhatsApp and upcoming Instagram/Facebook integration, expanding communication options.
- Operates smoothly without noticeable lag or downtime across various devices.
- Support pages and guides are clear and assist users in troubleshooting independently.
Cons
- Some users experienced delays or failures in receiving instant message alerts on older devices.
- Minor interface problems, such as FAQ pages displaying incomplete content, were reported.
- A few users noted translation errors or mismatches in multilingual support.
- While robust, the free tier may lack advanced features available in paid competitors.
Keyword ranking
Top three ranked in Shopify App Store
Commslayer: AI Helpdesk & Chat
AI-powered helpdesk & chat by the ex-Lifetimely founders
4.9 ★ (238)$39/mo onwards
View app data →Gorgias: AI, Helpdesk & Chat
Combine all customer support interactions and related orders to promote growth by making customers happier.
4.3 ★ (706)$10/mo onwards
View app data →Chatty AI Chatbot & Live Chat
AI chatbot and live chat for 24/7 customer support. One AI-powered helpdesk with an AI sales agent.
4.9 ★ (1,898)$19.99/mo onwards
View app data →#4 of 96
Verifast AI Chatbot + AI Chat by Verifast
AI Chatbot (ChatGPT for Cart Recovery, Customer Service & FAQs
Pros
- Quick and easy setup with plug-and-play functionality, often requiring no coding.
- The chatbot’s interface can be tailored to match brand aesthetics, enhancing consistency.
- Capable of managing thousands of customer inquiries without delays or errors.
Cons
- Some users noted the chatbot can provide incorrect or "stupid" responses at times.
What merchants said
“Picking luggage online comes down to one question: “which size do I need?” Verifast’s AI chatbot answers it brilliantly. It asks about trip length and travel style, then recommends the right cabin, check-in or trunk, and explains the differences between materials. Shoppers also get instant answers on cabin approval, warranty and customisation. It has made buying premium luggage on our site much easier.”EUME · India · ★ 5.0 · 10/13/2026
Summary
Starting PriceFree
Free Trial7 days
Launch Date11 Dec 2023
DeveloperVerifast
Ratings4.9 ★ (143)
Install NowView chartsAbout the App
Verifast AI Chatbot + AI Chat, a Help desk Shopify app, has achieved 143 reviews and an average rating of 4.9 stars since its launch 3 years ago. Designed to assist Shopify merchants with - "AI Chatbot (ChatGPT) that automates customer service & FAQs, recovers abandoned carts & grows sales." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. Verifast AI Chatbot + AI Chat offers a host of key features, including:
- Boost conversions and AOV through smart product recommendations with AI chatbot
- Recover abandonment carts with smart proactive interventions from AI sales bot
- Answer support queries, product FAQs like a live agent in all languages 24/7
- Get AI Chat Insights on user intent, drop-offs, ad copy suggestions & SEO/GEO
- Omnichannel AI Agents - one chatbot for website, WhatsApp, Instagram & email
Pricing Details
Verifast AI Chatbot + AI Chat offers 1 free plan and 1 paid plan.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: Up to 200 chats/mo, AI training on all products, 24/7 AI powered support, AI chat in all languages, Custom bot styling, Personalise recommendations
Starter · $99/month
Included features: Up to 1000 chats/mo, Everything in Free, plus, Custom bot flows, Real time order tracking, Basic conversion triggers, Lead generation, Control AI responses, User insights & analytics
Pros and Cons
Delve into ShopDigest's expert insights on Verifast AI Chatbot + AI Chat - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Verifast AI Chatbot + AI Chat Help desk App review.
Pros
- Quick and easy setup with plug-and-play functionality, often requiring no coding.
- The chatbot’s interface can be tailored to match brand aesthetics, enhancing consistency.
- Capable of managing thousands of customer inquiries without delays or errors.
- Significant increases in conversions and revenue, often with minimal human intervention.
- Responsive assistance, with updates and fixes implemented within hours.
- Detailed reports and analytics help refine FAQs, product descriptions, and marketing strategies.
- Effective communication in regional languages, improving accessibility and engagement.
- Round-the-clock support, reducing dependency on human agents.
- Smooth connection with CRM systems for streamlined lead management and follow-ups.
- AI-driven product suggestions tailored to customer preferences, enhancing satisfaction.
Cons
- Some users noted the chatbot can provide incorrect or "stupid" responses at times.
- Though generally easy, some users may need time to fully optimize the bot’s settings.
#5 of 96
BotSpace: AI Chat & Helpdesk by BotSpace
AI chatbot to sell & support on Email, WhatsApp, IG & Voice
Key Features
- Recover abandoned carts with AI follow-ups on WhatsApp and Voice
- Convert website and Instagram visitors by answering questions instantly
- Send automated order confirmations, shipment tracking, and more.
- Automate order edits, tracking, returns, and FAQs 24/7
- Send personalized campaigns based on Shopify customer segments
What merchants said
“BotSpace has been a great platform for WhatsApp marketing. The messages are engaging, and retargeting customers has become much easier. Their WhatsApp API service works smoothly, and the support team is also very helpful and responsive. Overall, excellent service and a great experience. Highly recommended!”Kikitoes · India · ★ 5.0 · 10/28/2026
Summary
Starting PriceFree
Free Trial14 days
Launch Date22 Dec 2023
DeveloperBotSpace
Ratings4.7 ★ (88)
Install NowView chartsAbout the App
BotSpace: AI Chat & Helpdesk, a Help desk Shopify app, has achieved 82 reviews and an average rating of 4.7 stars since its launch 3 years ago. Designed to assist Shopify merchants with - "AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS" it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. BotSpace: AI Chat & Helpdesk offers a host of key features, including:
- Recover abandoned carts with AI follow-ups on WhatsApp and Voice
- Convert website and Instagram visitors by answering questions instantly
- Send automated order confirmations, shipment tracking, and more.
- Automate order edits, tracking, returns, and FAQs 24/7
- Send personalized campaigns based on Shopify customer segments
Pricing Details
BotSpace: AI Chat & Helpdesk offers 1 free plan and 1 paid plan.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: 1 seat, Upto 5 workflows, Shared inbox, Broadcasts, Integrations, Analytics
Pro · $15/month
Included features: 5 seats, Upto 10 workflows, AI agent, AI copilot, AI moderator, AI insights
Pros and Cons
Delve into ShopDigest's expert insights on BotSpace: AI Chat & Helpdesk - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full BotSpace: AI Chat & Helpdesk Help desk App review.
Pros
- The app effectively handles transactional and marketing messages, integrating smoothly with platforms like Shopify.
- Responsive and helpful support team, frequently praised for quick issue resolution and setup assistance.
- Facilitates automated notifications and chatbots, improving customer communication and journey success.
#6 of 96
MX: Helpdesk & Live Chat by Mirasvit Ecommerce Solutions
Key Features
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
What merchants said
“Amazing App, it works easy and support is fast and great to help.”Nirvana Shop · Netherlands · ★ 5.0 · 10/26/2026
Summary
Starting PriceFree
Free TrialFree plan
Launch Date15 Oct 2025
DeveloperMirasvit Ecommerce Solutions
Ratings4.3 ★ (11)
View on ShopifyView chartsAbout the App
MX: Helpdesk & Live Chat, a Help desk Shopify app, has achieved 9 reviews and an average rating of 4.3 stars since its launch 1 years ago. Designed to assist Shopify merchants with - "All-in-one inbox for email, live chat, and social messaging with automated support workflows." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. MX: Helpdesk & Live Chat offers a host of key features, including:
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Pricing Details
MX: Helpdesk & Live Chat offers 0 free plans and 0 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
· $0/month
#7 of 96
Re:amaze AI Helpdesk & Chat by Reamaze
Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.
Pros
- Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
- Streamlines customer service with automated workflows, intents, and response templates.
- Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
Cons
- Some users find the reporting tools restrictive and request more advanced analytics.
What merchants said
“The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.”Pädiko Akademie · Germany · ★ 5.0 · 7/17/2026
Summary
Starting Price$29/mo
Free Trial14 days
Launch Date01 Apr 2014
DeveloperReamaze
Ratings4.4 ★ (181)
Install NowView chartsAbout the App
Re:amaze AI Helpdesk & Chat, a Help desk Shopify app, has achieved 181 reviews and an average rating of 4.4 stars since its launch 12 years ago. Designed to assist Shopify merchants with - "Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. Re:amaze AI Helpdesk & Chat offers a host of key features, including:
- Unified Communication:Combine email, social media, text messages, and voice chats from all stores in one inbox.
- Shopify Order Management:Handle, change, and make Shopify orders right in customer service and chats.
- AI Applications:Use AI to construct responses, create FAQ content, develop chatbots, and summarize information.
- Automated task optimization:Use data and rules to automatically handle frequent tasks and patterns, hence saving time.
- Engaging Customer Notifications:Surveys for customer satisfaction, updates on status, and alerts to maintain customer interaction.
Pricing Details
Re:amaze AI Helpdesk & Chat offers 0 free plans and 4 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Re:amaze Basic · $29/month
Included features: Unlimited Email Inboxes, Social Integrations, Live Chat and Chatbots (unlimited), 5 AI Agent resolutions per user/mo, Trainable AI Intents, Workflows and Macros, FAQ, 1K Free Push Notifications
Re:amaze Pro · $49/month
Included features: Basic Features +, Multi-Store, SMS and VOIP Integrations, Live View, Advanced Reports, Custom Domains, Status Page, 10 AI Agent resolutions per user/mo
Re:amaze Starter · $59/month
Re:amaze Plus · $69/month
Included features: Basic + Pro +, Staff Reports, Roles, Shifts, Days Off, Departments, Satisfaction Surveys, FAQ History, Co-Browse, 2K Free Push Notifications, 20 AI Agent resolutions per user/mo
Pros and Cons
Delve into ShopDigest's expert insights on Re:amaze AI Helpdesk & Chat - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Re:amaze AI Helpdesk & Chat Help desk App review.
Pros
- Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
- Streamlines customer service with automated workflows, intents, and response templates.
- Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
- Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
- Intuitive design and easy navigation, appreciated by both casual and power users.
- Includes chatbots, live visitor tracking, customizable FAQs, and multi-brand management.
- Competitive pricing models, especially for small businesses, with flexible user-based plans.
- Clear and helpful onboarding, including tutorials and one-on-one support sessions.
- Reduces manual errors and saves significant time in managing customer interactions.
- Customers frequently highlight improved satisfaction and efficiency after switching to the app.
Cons
- Some users find the reporting tools restrictive and request more advanced analytics.
- Minor issues reported, particularly with older devices or specific integrations.
- New AI features like shopping assistance bots sometimes fail to handle basic queries effectively.
- A small subset of users found certain customization options difficult to implement.
#8 of 96
Copiwin: AI Email Helpdesk by COPIWIN ECOM LTD
AI-powered email and live chat customer support.
Key Features
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- Track ticket volumes, AI resolution rates, and support performance metrics.
What merchants said
“Copiwin has made customer support much easier for my Shopify store. It handles order tracking, returns, FAQs, and common questions automatically, which saves me a lot of time. The AI responses are quick and consistent, and I really like that complex issues can still be sent to a human for review. Great tool for Shopify merchants!”Rachaello · United States · ★ 5.0 · 10/6/2026
Summary
Starting PriceFree
Free TrialFree plan
Launch Date13 Aug 2026
DeveloperCOPIWIN ECOM LTD
Ratings5.0 ★ (14)
View on ShopifyView chartsAbout the App
Copiwin: AI Email Helpdesk, a Help desk Shopify app, has achieved 14 reviews and an average rating of 5 stars since its launch this year. Designed to assist Shopify merchants with - "AI-powered support for email and live chat. Automate order tracking, returns, and FAQs 24/7." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. Copiwin: AI Email Helpdesk offers a host of key features, including:
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- Track ticket volumes, AI resolution rates, and support performance metrics.
Pricing Details
Copiwin: AI Email Helpdesk offers 1 free plan and 3 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: 50 AI-handled conversations/month, Shopify integration, AI-generated email replies, Basic analytics
Starter · $29/month
Included features: 250 AI-handled conversations / month, AI replies 24/7, Automatic translations, Email performance dashboard
Growth · $89/month
Included features: 750 conversations / month, Automatic ticket classification, Return & refund detection, Advanced analytics, Priority processing, Everything on starter plan
Professional · $299/month
Included features: 2,000 conversations / month, Team collaboration, Multi-team support, API access, Priority support, Everything on growth plan
#9 of 96
SB: Helpdesk, Live Chat & FAQs by Shark Byte, Inc
FAQ page, ticket system, live chat, support chatbot, tabs
Pros
- The app is consistently praised for its intuitive setup and straightforward navigation.
- Users highlight the clean, polished look of the FAQ pages it generates.
- Many reviews note the ability to create and deploy FAQ pages in minutes.
Cons
- Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
What merchants said
“I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!”Dead Fly Zone · United States · ★ 5.0 · 4/6/2026
Summary
Starting PriceFree
Free Trial14 days
Launch Date08 Dec 2015
DeveloperShark Byte, Inc
Ratings4.6 ★ (315)
Install NowView chartsAbout the App
SB: Helpdesk, Live Chat & FAQs, a Help desk Shopify app, has achieved 316 reviews and an average rating of 4.6 stars since its launch 11 years ago. Designed to assist Shopify merchants with - "Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. SB: Helpdesk, Live Chat & FAQs offers a host of key features, including:
- Enhanced FAQ Features:Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
- Real-time customer communication: Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
- Centralized ticketing system:Help Desk ticket solution: address questions from different sources in one location.
- Tab Descriptions:Tabs for products including descriptions (assign them by product type, collection, or seller)
- Integrated self-service widget:Widget for self-service, works with order tracking, frequently asked questions, and contact form.
Pricing Details
SB: Helpdesk, Live Chat & FAQs offers 1 free plan and 3 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: Helpdesk: 10 tickets/month, Limited FAQs (customizable) & templates, Knowledge Base: Up to 10 Articles, Widget with FAQs, order tracking, Unlimited product-specific tabs, 1 active live chat at a time, 1 chatbot, 5 FAQ articles
Basic · $5.99/month
Included features: Helpdesk: 50 tickets/month, Everything in Free, plus:, Unlimited FAQs (integrated with OpenAI), Knowledge Base: Unlimited Articles, Multilingual FAQs (up to 3), Unlimited shared tabs, Unlimited chatbots, Unlimited support agents
Standard · $19.99/month
Included features: Helpdesk: 300 tickets/month, Everything in Basic, plus:, FAQ translations (up to 5), Knowledge Base: Unlimited Articles, Overall & per agent performance report
Advanced · $49.99/month
Included features: Helpdesk: 1000 tickets/month, Everything in Standard, plus:, Unlimited FAQ translations, Knowledge Base: Unlimited Articles, Prioritized support, Overall & per agent performance report
Pros and Cons
Delve into ShopDigest's expert insights on SB: Helpdesk, Live Chat & FAQs - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full SB: Helpdesk, Live Chat & FAQs Help desk App review.
Pros
- The app is consistently praised for its intuitive setup and straightforward navigation.
- Users highlight the clean, polished look of the FAQ pages it generates.
- Many reviews note the ability to create and deploy FAQ pages in minutes.
- Frequent mentions of quick, helpful, and friendly assistance from the support team.
- The free version is widely appreciated for offering essential features without cost.
- Users value the ability to tailor FAQ pages to match their site’s theme, often with CSS.
- The inclusion of a search feature for FAQs is frequently commended.
- Seamless integration with Shopify stores is a recurring positive theme.
- Several users report a noticeable decrease in support requests after implementation.
- Prepared demo content is appreciated for accelerating the setup process.
Cons
- Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
- Issues like undeletable older articles or font inheritance problems are noted.
- Negative feedback centers around abrupt transitions to paid plans and lack of clear notifications.
- The inability to edit page URLs or meta descriptions is flagged as a drawback.
#10 of 96
3Dsellers ‑ CRM & Helpdesk by 3Dsellers
Customer Support and Service, Issue Reporting, Customer Feedback
Key Features
- Helpdesk Center - Handle all your online shopping customer service from one location.
- Email Templates - Reply quickly using pre-set message templates.
- Auto Responder - Streamline your tasks with automatic responses.
- Auto Messages - Automatically keeps you connected with your customers.
- Automated reminders and alerts for feedback - to assist you in getting excellent reviews.
What merchants said
“This is the absolute best multichannel management software I have found, and I have been selling online for 25 years, so I have seen many companies come and go. 3DSellers has been around since 2010, and they just keep getting better and better. They listen to the users and incorporate all of the features that we request. Because of this, they have built the best overall system for managing and cross-promoting on multiple channels. I highly recommend them!”SassChick.com · United States · ★ 5.0 · 10/16/2026
Summary
Starting Price$25/mo
Free Trial7 days
Launch Date23 Nov 2020
Developer3Dsellers
Ratings5.0 ★ (3)
View on ShopifyView chartsAbout the App
3Dsellers ‑ CRM & Helpdesk, a Help desk Shopify app, has achieved 2 reviews and an average rating of 5 stars since its launch 6 years ago. Designed to assist Shopify merchants with - "3Dsellers Helpdesk combines all your customer service channels into one efficient software." it is a valuable addition to the Help desk app lineup.
Top Features:
Help desk Shopify apps can help elevate your e-commerce game. 3Dsellers ‑ CRM & Helpdesk offers a host of key features, including:
- Helpdesk Centralization:Helpdesk Center - Handle all your online shopping customer service from one location.
- Email Templates:Email Templates - Reply quickly using pre-set message templates.
- Workflow Automation:Auto Responder - Streamline your tasks with automatic responses.
- Auto Messaging:Auto Messages - Automatically keeps you connected with your customers.
- Feedback Reminders:Automated reminders and alerts for feedback - to assist you in getting excellent reviews.
Pricing Details
3Dsellers ‑ CRM & Helpdesk offers 0 free plans and 3 paid plans.
Considering installing this Help desk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Essential Plan · $25/month
Included features: Unlimited Tickets, Unlimited Channels, Saved Replies, Tags, Snooze, Order Actions, Inbox Rules, @ Mentions, Reply to eBay Cases, Collision Detection
Professional Plan · $39/month
Included features: All features from Essential and:, Auto Translations, Auto Responders, Agents Insights, Workflow Insights, SLA, Auto Messages, Feedback Reminder
Growth Plan · $199/month
Included features: All features of the previous plans + :, 30 Agents Included, Dedicated Account Manager, Lifetime History, Dedicated server
Pros and Cons
Delve into ShopDigest's expert insights on 3Dsellers ‑ CRM & Helpdesk - a Help desk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The app seamlessly connects with multiple sales platforms, streamlining listing management.
- Offers additional useful features for platforms like Shopify, enhancing functionality.
- Consistently praised for responsive and helpful support.
Best help desk Apps in Shopify
help desk apps are designed to address specific needs and challenges faced by Shopify store merchants. Whether you're looking to optimize your store's SEO, improve customer support, enhance product listings, or streamline your inventory management, there's an app for that.
Discover a wealth of cutting-edge tools and features offered by these remarkable help desk Shopify apps, including Commslayer: AI Helpdesk & Chat, Gorgias: AI, Helpdesk & Chat, Chatty AI Chatbot & Live Chat, and many more. Our app collection provides a comprehensive overview of the top apps in the help desk category, enabling you to select the ones that will take your e-commerce venture to new heights.
Empower your Shopify store with the best help desk apps the platform has to offer and elevate your online business.
Explore Apps by Criteria:
Overview of the Above Top Help desk Shopify Apps in November 2026
There are a number of help desk apps in the Shopify app store designed to supercharge your e-commerce success. Whether you're a seasoned entrepreneur or just starting your online journey, the right apps can make all the difference. We have listed the top Shopify apps in the help desk category, based on their popularity and average rating, to help you make informed decisions.
| App Name | Category | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|---|
| Commslayer: AI Helpdesk & Chat | Help desk | Actuals Oy | $0/month | ● Available | 4.9 ★ (234) |
| Gorgias: AI, Helpdesk & Chat | Help desk | Gorgias Inc. | $10/month | ● Unavailable | 4.3 ★ (704) |
| Chatty AI Chatbot & Live Chat | Help desk | Chatty AI Sales Agent - For live chat & helpdesk | $0/month | ● Available | 4.9 ★ (1880) |
| Verifast AI Chatbot + AI Chat | Help desk | Verifast | $0/month | ● Available | 4.9 ★ (143) |
| BotSpace: AI Chat & Helpdesk | Help desk | BotSpace | $0/month | ● Available | 4.7 ★ (82) |
| MX: Helpdesk & Live Chat | Help desk | Mirasvit Ecommerce Solutions | $0/month | ● Unavailable | 4.3 ★ (9) |
| Re:amaze AI Helpdesk & Chat | Help desk | Reamaze | $29/month | ● Unavailable | 4.4 ★ (181) |
| Copiwin: AI Email Helpdesk | Help desk | COPIWIN ECOM LTD | $0/month | ● Available | 5.0 ★ (14) |
| SB: Helpdesk, Live Chat & FAQs | Help desk | Shark Byte, Inc | $0/month | ● Available | 4.6 ★ (316) |
| 3Dsellers ‑ CRM & Helpdesk | Help desk | 3Dsellers | $25/month | ● Unavailable | 5.0 ★ (2) |
Have a Closer Look at the Best Help desk Apps
Now let us jump in and check out these Top 5 Help desk Shopify apps.
Reviews
Most Recent Review
5.0 ★Amazing
These guys are the GOAT. They ship really fast. If you have a feature that you want, they will help you. The support is really amazing and overall the product is just the best I've seen. I've tried alternatives and they don't match what Commslayer does.
Squish Planet · United Arab Emirates · 16 Oct 2026
Recent Review
5.0 ★Amazing
Very very good pricing for all the functions you get. Furthermore outstanding support. All we needed for our CS team.
Cherries · United States · 15 Oct 2026
Why is Commslayer: AI Helpdesk & Chat a top Help desk Shopify app?
With an impressive overall rating of 4.9 stars and 238 reviews, Commslayer: AI Helpdesk & Chat stands out as one of the top Help desk Shopify apps. The main objective of the app is - AI-powered helpdesk & chat by the ex-Lifetimely founders Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Commslayer: AI Helpdesk & Chat with your Shopify store?
By integrating a Help desk app with your Shopify store, you unlock a range of benefits. Commslayer: AI Helpdesk & Chat, a popular Help desk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs, AI drafts, summaries, and auto-translate for 40+ languages on every ticket, and more,
- AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs
- AI drafts, summaries, and auto-translate for 40+ languages on every ticket
- Unlimited helpdesk agents and seats on every plan
- Native subscription support: Recharge, Skio, Loop, Stay.ai, Kaching, Appstle
- AI moderates ad and post comments on Instagram, Facebook, and TikTok
Shopify merchants highlight key advantages, such as AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs, AI drafts, summaries, and auto-translate for 40+ languages on every ticket, and more,
What are some of the top alternatives for Commslayer: AI Helpdesk & Chat?
Looking for options? Dive into a selection of Help desk apps that rival Commslayer: AI Helpdesk & Chat, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Commslayer: AI Helpdesk & Chat, giving you flexibility and choice.
Reviews
Most Recent Review
5.0 ★Amazing
Muhammad was a huge help! Excellent service, definitely 5 stars.
4Endurance España · Slovenia · 23 Oct 2026
Recent Review
5.0 ★Amazing
Solid customer support, includes features we need, great options for adjustments.
trime.cz · Czechia · 29 Sep 2026
Why is Gorgias: AI, Helpdesk & Chat a top Help desk Shopify app?
With an impressive overall rating of 4.3 stars and 706 reviews, Gorgias: AI, Helpdesk & Chat stands out as one of the top Help desk Shopify apps. The main objective of the app is - Combine all customer support interactions and related orders to promote growth by making customers happier. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Gorgias: AI, Helpdesk & Chat with your Shopify store?
By integrating a Help desk app with your Shopify store, you unlock a range of benefits. Gorgias: AI, Helpdesk & Chat, a popular Help desk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed, Get full customer context before answering, with order and conversation history, and more,
- Unified Messaging Feed: Organize your emails, chats, calls, text messages, WhatsApp, and social media messages all in one place.
- Customer Context: Gather complete customer information, including order and conversation history, before responding.
- Shopify order management: Manage Shopify orders directly from the Gorgias customer view - view, edit, and cancel without navigating away.
- Live Dashboards: Enhance your support: Monitor team performance and support statistics on real-time dashboards.
- Self-service menus: Quickly address customer queries using self-help menus without needing an agent.
Shopify merchants highlight key advantages, such as Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed, Get full customer context before answering, with order and conversation history, and more,
What are some of the top alternatives for Gorgias: AI, Helpdesk & Chat?
Looking for options? Dive into a selection of Help desk apps that rival Gorgias: AI, Helpdesk & Chat, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Gorgias: AI, Helpdesk & Chat, giving you flexibility and choice.
Reviews
Most Recent Review
5.0 ★Amazing
Good AI Chatbot & Live Chat app that has many features and is constantly updating. The price is also very reasonable.The support team is very friendly, easy to comunicate and responsive. Highly recommended.
Megsu Furniture Australia · Australia · 29 Oct 2026
Recent Review
5.0 ★Amazing
My company finds using the FAQ block features very user-friendly and stress free. Technical assistance has always replied me very swiftly & is always helpful to solve any issues. Highly recommend.
Thai KK Industry · Thailand · 28 Oct 2026
Why is Chatty AI Chatbot & Live Chat a top Help desk Shopify app?
With an impressive overall rating of 4.9 stars and 1,898 reviews, Chatty AI Chatbot & Live Chat stands out as one of the top Help desk Shopify apps. The main objective of the app is - AI chatbot and live chat for 24/7 customer support. One AI-powered helpdesk with an AI sales agent. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Chatty AI Chatbot & Live Chat with your Shopify store?
By integrating a Help desk app with your Shopify store, you unlock a range of benefits. Chatty AI Chatbot & Live Chat, a popular Help desk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Livechat & AI chatbot: 24/7 customer support that sells more with AI sales agent, AI helpdesk & checkout chat: Answer from FAQ page to checkout in any language, and more,
- Livechat & AI chatbot: 24/7 customer support that sells more with AI sales agent
- AI helpdesk & checkout chat: Answer from FAQ page to checkout in any language
- Sales automation: Send proactive targeted messages based on visitor behavior
- Help desk: Create a help center so customers find answers on their own
- Mobile app: Keep track of every customer chat in one inbox, anywhere, anytime
Shopify merchants highlight key advantages, such as Livechat & AI chatbot: 24/7 customer support that sells more with AI sales agent, AI helpdesk & checkout chat: Answer from FAQ page to checkout in any language, and more,
What are some of the top alternatives for Chatty AI Chatbot & Live Chat?
Looking for options? Dive into a selection of Help desk apps that rival Chatty AI Chatbot & Live Chat, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Chatty AI Chatbot & Live Chat, giving you flexibility and choice.
Reviews
Most Recent Review
5.0 ★Amazing
Picking luggage online comes down to one question: “which size do I need?” Verifast’s AI chatbot answers it brilliantly. It asks about trip length and travel style, then recommends the right cabin, check-in or trunk, and explains the differences between materials. Shoppers also get instant answers on cabin approval, warranty and customisation. It has made buying premium luggage on our site much easier.
EUME · India · 13 Oct 2026
Recent Review
5.0 ★Amazing
A really helpful app! The AI bot works intelligently and performs very well. Chahat and the rest of the team have also been very supportive and helpful.
Vismay · India · 01 Oct 2026
Why is Verifast AI Chatbot + AI Chat a top Help desk Shopify app?
With an impressive overall rating of 4.9 stars and 143 reviews, Verifast AI Chatbot + AI Chat stands out as one of the top Help desk Shopify apps. The main objective of the app is - AI Chatbot (ChatGPT) that automates customer service & FAQs, recovers abandoned carts & grows sales. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Verifast AI Chatbot + AI Chat with your Shopify store?
By integrating a Help desk app with your Shopify store, you unlock a range of benefits. Verifast AI Chatbot + AI Chat, a popular Help desk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Boost conversions and AOV through smart product recommendations with AI chatbot, Recover abandonment carts with smart proactive interventions from AI sales bot, and more,
- Boost conversions and AOV through smart product recommendations with AI chatbot
- Recover abandonment carts with smart proactive interventions from AI sales bot
- Answer support queries, product FAQs like a live agent in all languages 24/7
- Get AI Chat Insights on user intent, drop-offs, ad copy suggestions & SEO/GEO
- Omnichannel AI Agents - one chatbot for website, WhatsApp, Instagram & email
Shopify merchants highlight key advantages, such as Boost conversions and AOV through smart product recommendations with AI chatbot, Recover abandonment carts with smart proactive interventions from AI sales bot, and more,
What are some of the top alternatives for Verifast AI Chatbot + AI Chat?
Looking for options? Dive into a selection of Help desk apps that rival Verifast AI Chatbot + AI Chat, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Verifast AI Chatbot + AI Chat, giving you flexibility and choice.
Reviews
Most Recent Review
5.0 ★Amazing
BotSpace has been a great platform for WhatsApp marketing. The messages are engaging, and retargeting customers has become much easier. Their WhatsApp API service works smoothly, and the support team is also very helpful and responsive. Overall, excellent service and a great experience. Highly recommended!
Kikitoes · India · 28 Oct 2026
Recent Review
5.0 ★Amazing
I’ve been using BotSpace for WhatsApp automation, AI calling, and Instagram automation, and my experience has been excellent!Even though my account was verified, my WhatsApp messaging limit was stuck at 250 per 24 hours. A special thanks to Devashish and Bilal, who worked with the Meta team to resolve the issue. Thanks to their efforts, my limit is now set to increase to 10,000 per 24 hours.The team is knowledgeable, dedicated, and incredibly supportive. All the automation features I’ve used have been excellent, and I truly appreciate their service and follow-through.If you’re considering BotSpace for your business, I highly recommend giving it a try. Thank you to the entire team for your outstanding support!
The Trouser Lab · India · 28 Oct 2026
Why is BotSpace: AI Chat & Helpdesk a top Help desk Shopify app?
With an impressive overall rating of 4.7 stars and 88 reviews, BotSpace: AI Chat & Helpdesk stands out as one of the top Help desk Shopify apps. The main objective of the app is - AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Help desk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate BotSpace: AI Chat & Helpdesk with your Shopify store?
By integrating a Help desk app with your Shopify store, you unlock a range of benefits. BotSpace: AI Chat & Helpdesk, a popular Help desk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Recover abandoned carts with AI follow-ups on WhatsApp and Voice, Convert website and Instagram visitors by answering questions instantly, and more,
- Recover abandoned carts with AI follow-ups on WhatsApp and Voice
- Convert website and Instagram visitors by answering questions instantly
- Send automated order confirmations, shipment tracking, and more.
- Automate order edits, tracking, returns, and FAQs 24/7
- Send personalized campaigns based on Shopify customer segments
Shopify merchants highlight key advantages, such as Recover abandoned carts with AI follow-ups on WhatsApp and Voice, Convert website and Instagram visitors by answering questions instantly, and more,
What are some of the top alternatives for BotSpace: AI Chat & Helpdesk?
Looking for options? Dive into a selection of Help desk apps that rival BotSpace: AI Chat & Helpdesk, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of BotSpace: AI Chat & Helpdesk, giving you flexibility and choice.
How We Selected the Top Shopify Apps in help desk
Our team employs a comprehensive evaluation process that takes into account various factors to ensure you are presented with only the best options. Here's how we do it:
- By Reviews: We understand the value of peer recommendations, and that's why we've sorted these top Shopify apps in help desk based on the highest praise received from users, ensuring you get tried-and-tested solutions. The top listed apps here have earned the trust of fellow Shopify merchants. Jump to Highest Reviewed help desk Shopify Apps.
- By Price: Budget consideration is important while choosing a Shopify app for your store. That's why we have also categorized these top Shopify apps in help desk by price, enabling you to find the perfect solutions that align with your financial goals without compromising on quality. Jump to Top Paid help desk Shopify Apps.
- By Launch Date: To keep you updated about the latest innovations, we've organized these Shopify apps based on their launch date. You can check the list of recently launched top apps in help desk that could bring innovative solutions to your Shopify store. Jump to Newly Launched help desk Shopify Apps.
- By Popularity: We feature the help desk apps that are making waves among Shopify store owners, helping you stay ahead of the curve. These apps have captured the attention of ecommerce owners and are listed as the top in the popularity section of the Shopify app store. Jump to Most Popular help desk Shopify Apps.
- By Ratings: We prioritize apps that have consistently earned high ratings, reflecting their impact and user satisfaction. These help desk apps with excellent ratings stand out from their competitors, making them a solid choice for your business needs. Jump to Top Rated help desk Shopify Apps.
- By Best Match: We harness the power of Shopify's own recommendations! Our selection considers apps that Shopify suggests as a strong fit for help desk, ensuring you access the platform's expert insights. Jump to Best Match help desk Shopify Apps.
With these criteria in mind, we strive to present you with a diverse and well-rounded selection of the top help desk Shopify apps in 2026. Rest assured, our selection process is designed to assist you in finding the most suitable solutions for your Shopify store needs.
How to Choose the Best help desk Shopify App For Your Store
Choosing the right help desk Shopify App for your store depends on various factors specific to your business goals. To make an informed decision, follow these steps:
- Identify Your Requirements: Begin by understanding the specific goals and challenges your store faces. List the key features and functionalities you need in a help desk app to address these requirements effectively.
- Read User Reviews: Explore user reviews and ratings for the help desk apps you are considering. Real-hand experiences from other Shopify merchants can provide valuable insights into how each app performs.
- Compare Features: Use our app comparison page, where you can add the help desk apps of your choice and perform a side-by-side comparison. This page allows you to evaluate each app's features, pricing, support, and other essential factors to help you find the best fit for your store.
- Consider Budget: While some apps offer free plans with basic functionalities, others may require a paid subscription for access to advanced features. You can check out our complete list of Top Paid help desk Shopify apps, and choose an app that aligns with your budget and can grow with your store as it expands.
- Support and Documentation: Check the documentation and customer support resources of the app. A well-supported help desk app that offers comprehensive documentation can help you implement and use it more effectively.
- Integration Compatibity: Ensure that the help desk app you choose can seamlessly integrate with your existing apps and theme to avoid compatibility issues.
- Trial Periods: Some help desk apps offer a free trial period that enables you to test the app's capabilities before purchasing a subscription.
Each Shopify store is different, and the best help desk app for your store will be one that aligns closely with your specific business requirements.
More Information on help desk Shopify Apps
Now let us jump in and check out these Top 10 help desk Shopify apps.
In this comprehensive guide, we've provided you with a complete collection of help desk Shopify apps that can help streamline your ecommerce journey. These help desk Shopify apps cover a wide spectrum of needs to take your store forward. From 96 outstanding apps, we've covered every facet of help desk, ensuring you have access to a vast range of tools to enhance your Shopify store.
However, choosing the perfect help desk app for your specific requirements is key. Consider your specific goals, read user reviews, and compare features to find the ideal match for your Shopify store. Our Shopify app comparison page simplifies this process by allowing you to create side-by-side comparisons for any help desk apps of your choice. ShopDigest guides you through the selection process, making it easier to find and install the perfect help desk app that aligns with your goals.
Shopify help desk App Installation
There are thousands of help desk Shopify apps with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify app subscription cost
Keyword charts
Open help desk charts Explore key insights for help desk apps
Market share, rank movement, install geography and review pace — tracked across all 96 apps. Open the full charts for history and app-level detail.
Market share leaders
Nov 2026The top two apps hold 73.1% of tracked installs.
Rank movers, 30 days
Top 10 trackedCommslayer: AI Helpdesk & Chat▲ 1#1Gorgias: AI, Helpdesk & Chat▼ 1#2Re:amaze AI Helpdesk & Chat▲ 1#7SB: Helpdesk, Live Chat & FAQs▲ 1#93Dsellers ‑ CRM & Helpdesk▲ 1#104 apps climbed and 1 dropped among the top 10 tracked.
Where installs come from
Keyword-wide🇺🇸United States37.6%
🇬🇧United Kingdom10.8%
🇮🇳India7.4%
🇦🇺Australia6.4%
🇳🇱Netherlands4.5%
United States and United Kingdom merchants drive 48.4% of installs.
Reviews added, 30 days
Top tracked apps55 new reviews across the top 10 tracked apps in the last 30 days.
Key Insights:
- Commslayer: AI Helpdesk & Chat commands 36.9% market share, 18.3pp ahead of Gorgias: AI, Helpdesk & Chat — a competitive help desk category.
- In the last 30 days, 4 apps climbed and 1 dropped in ranking among the top 10 tracked help desk apps.
- Chatty AI Chatbot & Live Chat added the most new reviews this month (+30) — strong adoption momentum.
Frequently Asked Questions for help desk Shopify Apps
1. What are some of the top Shopify apps under the help desk category?
Here are some of the top Shopify apps under the help desk category:
- Commslayer: AI Helpdesk & Chat
- Gorgias: AI, Helpdesk & Chat
- Chatty AI Chatbot & Live Chat
- Verifast AI Chatbot + AI Chat
- BotSpace: AI Chat & Helpdesk
- MX: Helpdesk & Live Chat
- Re:amaze AI Helpdesk & Chat
- Copiwin: AI Email Helpdesk
- SB: Helpdesk, Live Chat & FAQs
- 3Dsellers ‑ CRM & Helpdesk
Each of these apps offers unique features and functionalities tailored to boost your help desk efforts and optimize your store's performance. Explore these top choices and find the perfect fit for your business needs.
2. How do I install a help desk Shopify app?
Installing a help desk Shopify app is simple. Navigate to the Shopify App Store, search for the specific app you want to install, and click on the "Install Now" button. Follow the on-screen instructions to integrate the app seamlessly into your Shopify store. If you need our expert guidance to help you install help desk apps on your Shopify store, feel free to contact us now.
3. Are there free apps available in the help desk category?
Yes, the help desk category offers a variety of free apps that can be integrated into your Shopify store at no cost. These free apps come with a range of basic features and functionalities to assist you in managing various aspects of your ecommerce business.
4. Are there any trial options available for paid apps in the help desk category?
Many paid apps in the help desk category offer free trial periods, allowing you to explore their features and assess their compatibility for your business. Take advantage of these trial periods to determine if the app aligns with your needs before opting for a paid plan.
5. How can I determine which help desk Shopify app is best for my store?
Determining the best help desk Shopify app for your store requires careful consideration of your business requirements and goals. To make an informed decision, we recommend visiting our App Comparison Page. There, you can easily add the apps of your choice and conduct a side-by-side comparison of their features, functionalities, pricing, and user reviews.
Some popular help desk Shopify apps are:
- Commslayer: AI Helpdesk & Chat
- Gorgias: AI, Helpdesk & Chat
- Chatty AI Chatbot & Live Chat
- Verifast AI Chatbot + AI Chat
- BotSpace: AI Chat & Helpdesk
- MX: Helpdesk & Live Chat
- Re:amaze AI Helpdesk & Chat
- Copiwin: AI Email Helpdesk
- SB: Helpdesk, Live Chat & FAQs
- 3Dsellers ‑ CRM & Helpdesk
6. Can I use multiple help desk Shopify apps simultaneously?
You can use multiple help desk Shopify apps at the same time to create a powerful ecosystem for your store. Just ensure that the apps complement each other and do not conflict in their functionalities.
7. How can I find the latest and trending Shopify apps in the help desk category?
To discover the latest and trending Shopify apps in the help desk category, visit:
Newly launched help desk Shopify apps
Most popular help desk Shopify apps
These lists showcase recently added Shopify apps and those gaining popularity among users.
8. Are there any discounts or promotions available for help desk Shopify apps?
At times, app developers may offer special promotions or discounts. Keep an eye on the app details and the Shopify app store for any ongoing deals or exclusive offers.
Alternatively, contact our team if you're looking for discounts on help desk app pricing plans, we can help secure better deals on the help desk app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on the apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Most Popular help desk Shopify Apps
In the most popular help desk Shopify apps section, we highlight apps that have captured the attention and trust of numerous entrepreneurs. With their impressive features and functionalities, they have become favorites in the help desk category. Explore the power of these highly sought-after apps and elevate your Shopify store to new heights.
by Gorgias Inc.
Better customer satisfaction. Simpler processes. Quick profit increase.
From $10/mo · 7d trial
by Chatty AI Sales Agent - For live chat & helpdesk
AI chat, livechat & helpdesk: AI chatbot for sales and support
Free plan · From $19.99/mo · 7d trial
by Verifast
AI Chatbot (ChatGPT for Cart Recovery, Customer Service & FAQs
Free plan · From $99/mo · 7d trial
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The Shopify ecosystem, shown through the work
ShopDigest is an independent directory of Shopify work. Developers, agencies and experts publish the projects they’ve actually shipped — migrations, rebuilds, custom apps, headless storefronts — with the results attached.
For merchants, that means judging a partner on evidence instead of a sales page: browse real builds in your category and budget, then reach out directly. For builders, it means one profile that keeps working after the project ships.
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