Help Desk Shopify Apps — Full Market Share Table
All tracked help desk Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Commslayer: AI Helpdesk & Chat | 36.89% | 11.21 | Climbing |
| 2 |  Chatty AI Chatbot & Live Chat | 36.22% | 2.00 | Climbing |
| 3 |  Gorgias: AI, Helpdesk & Chat | 18.60% | 15.80 | Declining |
| 4 |  Verifast AI Chatbot + AI Chat | 4.10% | 4.10 | Climbing |
| 5 |  BotSpace: AI Chat & Helpdesk | 3.15% | 0.06 | Climbing |
| 6 |  Tidio: AI Chatbot & Live Chat | 0.38% | 0.38 | Climbing |
| 7 |  MX: Helpdesk & Live Chat | 0.23% | 0.05 | Climbing |
| 8 |  Copiwin: AI Email Helpdesk | 0.22% | 0.22 | Climbing |
| 9 |  Re:amaze AI Helpdesk & Chat | 0.13% | 0.04 | Climbing |
| 10 |  HumanTouch: Helpdesk & Chat | 0.03% | 0.02 | Climbing |
Showing 1-10 out of 26
Key Insights:
- Commslayer: AI Helpdesk & Chat holds 36.9% share of help desk app installs — 0.7pp ahead of Chatty AI Chatbot & Live Chat (36.2%).
- Top 3 apps (Commslayer: AI Helpdesk & Chat, Chatty AI Chatbot & Live Chat, Gorgias: AI, Helpdesk & Chat) account for 91.7% of all help desk install share — a competitive market.
- Commslayer: AI Helpdesk & Chat is gaining share fastest this month (+11.21pp) — the largest single gainer among the top help desk apps by share.
- Gorgias: AI, Helpdesk & Chat is losing share fastest (-15.80pp) — could indicate a churning user base or a stronger challenger gaining ground.
Help Desk Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 help desk Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Commslayer: AI Helpdesk & Chat | 26.2%21.88 | 27.2%1.05 | 28.4%1.18 | 25.4%3.01 | 25.3%0.11 | 36.9%11.62 |
| Chatty AI Chatbot & Live Chat | 34.8%13.32 | 35.4%0.55 | 33.0%2.36 | 33.6%0.57 | 34.4%0.79 | 36.2%1.86 |
| Gorgias: AI, Helpdesk & Chat | 29.0%6.16 | 27.3%1.73 | 28.6%1.33 | 33.5%4.90 | 34.3%0.86 | 18.6%15.74 |
| Verifast AI Chatbot + AI Chat | — | — | — | — | — | 4.1% |
| BotSpace: AI Chat & Helpdesk | 0.9%5.01 | 1.5%0.56 | 3.3%1.75 | 4.8%1.54 | 3.3%1.46 | 3.1%0.19 |
Key Insights:
- Commslayer: AI Helpdesk & Chat's share expanded from 13.8% → 36.9% over the charted period.
- Of the top 5 tracked help desk apps, 2 grew share and 2 lost share — leader is widening the gap.
Top Help Desk Shopify Apps by Country
Per-country market share rankings for help desk Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
United States
India
China
United KingdomKey Insights:
- Commslayer: AI Helpdesk & Chat leads help desk apps in 2 of 4 tracked markets (United States, United Kingdom).
- Commslayer: AI Helpdesk & Chat leads worldwide, but 2 of 4 tracked markets crown a different leader — Verifast AI Chatbot + AI Chat in India, Chatty AI Chatbot & Live Chat in China.
Top 5 Apps in Help Desk
- Commslayer: AI Helpdesk & Chat — Leads help desk apps with 36.9% install share, rated 4.9★ — gaining share this month.
- Gorgias: AI, Helpdesk & Chat — Holds 18.6% of help desk app install share, rated 4.3★ — losing share this month.
- Chatty AI Chatbot & Live Chat — Holds 36.2% of help desk app install share, rated 4.9★ — gaining share this month.
- Verifast AI Chatbot + AI Chat — Holds 4.1% of help desk app install share, rated 4.9★ — gaining share this month.
- BotSpace: AI Chat & Helpdesk — Holds 3.2% of help desk app install share, rated 4.7★ — gaining share this month.
Help Desk Shopify Apps — Frequently Asked Questions
1. Which help desk app has the highest market share on Shopify?
Commslayer: AI Helpdesk & Chat currently holds the highest market share for help desk apps at 36.9%, but the category is competitive — Chatty AI Chatbot & Live Chat is close behind at 36.2%. The right choice depends on your specific store needs.
2. How is market share calculated for help desk Shopify apps?
For help desk (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which help desk apps are gaining market share on Shopify?
Commslayer: AI Helpdesk & Chat is gaining help desk app market share fastest this month, up +11.21pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which help desk apps are losing market share on Shopify?
Gorgias: AI, Helpdesk & Chat has lost the most market share this month among help desk apps (-15.80pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most help desk Shopify app installs?
United States drives the largest share of help desk app installs at 37.6%, followed by United Kingdom at 10.8% and India at 7.4%. Use the country picker on the third card to compare market leaders by country.
6. How many help desk apps does ShopDigest track on Shopify?
ShopDigest tracks 96 help desk apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
