Edesk ‑ Ai, Helpdesk & Chat Shopify App – Market Share & Install Footprint
(Updated October 2026) Track eDesk ‑ AI, Helpdesk & Chat's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. AI-Assisted customer support to support and grow your brand.
Edesk ‑ Ai, Helpdesk & Chat — Market Share Across Shopify App Store Groups
eDesk ‑ AI, Helpdesk & Chat's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Keywordcustomer support | 0.00%0.06 | Declining |
KeywordResponse templates | 0.00%0.02 | Declining |
KeywordSpam detection | 0.00%0.13 | Declining |
KeywordVideo calls | 0.00%0.16 | Declining |
KeywordUnified inbox | 0.00%0.02 | Declining |
KeywordFeedback surveys | 0.00%0.08 | Declining |
KeywordAI summaries | 0.00%0.01 | Declining |
KeywordVoice support | 0.00%0.01 | Declining |
KeywordRule-based triggers | 0.00%0.02 | Declining |
Keywordhelp desk | 0.00%0.15 | Declining |
Showing 1-10 out of 14
Key Insights:
- eDesk ‑ AI, Helpdesk & Chat captures 0 of installs in customer support — its strongest position among the 10 Shopify groups shown (14 groups in total).
- Over the past 30 days, 10 lost share — net downward pressure.
- Video calls saw the sharpest contraction (-0.16pp) — worth checking whether the dip is short-term or sustained.
Edesk ‑ Ai, Helpdesk & Chat — Market Share Trend Across Top Groups
Monthly market share trajectory for eDesk ‑ AI, Helpdesk & Chat across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Customer Support | 0.12% | 0.14%0.02 | 0.22%0.08 | 0.25%0.03 | 0.25% | 0.25% |
| Spam Detection | 0.21% | 0.14%0.07 | 0.15%0.01 | 0.17%0.02 | 0.03%0.14 | 0.03% |
| Response Templates | 0.03% | 0.01%0.02 | 0.02%0.01 | 0.03%0.01 | 0.03% | 0.03% |
| Video Calls | 0.15% | 0.05%0.1 | 0.14%0.09 | 0.05%0.09 | 0.01%0.04 | 0.01% |
| Ai Summaries | 0.02% | 0.01%0.01 | 0.01% | 0.01% | 0.01% | 0.01% |
Key Insights:
- eDesk ‑ AI, Helpdesk & Chat's biggest share gain is in Customer Support — expanded from 0.0% to 0.3% over the charted period.
- Across the 5 plotted groups, eDesk ‑ AI, Helpdesk & Chat expanded share in 1 and contracted in 3.
Top Categories Edesk ‑ Ai, Helpdesk & Chat Ranks In on Shopify
- Keywordcustomer support — Holds 0 market share in this keyword (-0.06pp this month) — slipping in this keyword.
- KeywordResponse templates — Holds 0 market share in this keyword (-0.02pp this month) — slipping in this keyword.
- KeywordSpam detection — Holds 0 market share in this keyword (-0.13pp this month) — slipping in this keyword.
- KeywordVideo calls — Holds 0 market share in this keyword (-0.16pp this month) — slipping in this keyword.
- KeywordUnified inbox — Holds 0 market share in this keyword (-0.02pp this month) — slipping in this keyword.
Edesk ‑ Ai, Helpdesk & Chat on Shopify — Market Share FAQs
1. Where does eDesk ‑ AI, Helpdesk & Chat have the most market share on Shopify?
eDesk ‑ AI, Helpdesk & Chat captures the largest share of installs in customer support — 0 of the group's tracked install base, followed by 0 in Response templates and 0 in Spam detection. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is eDesk ‑ AI, Helpdesk & Chat gaining or losing share in?
eDesk ‑ AI, Helpdesk & Chat is contracting in more groups than it's expanding. Video calls saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is eDesk ‑ AI, Helpdesk & Chat's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does eDesk ‑ AI, Helpdesk & Chat hold market share?
eDesk ‑ AI, Helpdesk & Chat appears in 14 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does eDesk ‑ AI, Helpdesk & Chat's Shopify market share update?
Share figures are recomputed weekly from the latest review data. eDesk ‑ AI, Helpdesk & Chat is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
