Gorgias: Ai, Helpdesk & Chat — Market Share Across Shopify App Store Groups
Gorgias: AI, Helpdesk & Chat's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
| Collection thank-you-order-status-chat | 92.31%1.77 | Climbing |
| Keyword help desk | 9.36%9.62 | Declining |
| Collection | 5.35%0.28 | Declining |
| Keyword customer support | 5.09%5.09 | Climbing |
| Collection apps-to-extend-hydrogen-build | 5.05%0.14 | Climbing |
| Category Helpdesk Store management > Support > Helpdesk | 5.03%0.59 | Declining |
| Collection Apps that enhance your custom storefront | 1.61%0.03 | Declining |
| Keyword Voice support | 1.54%19.76 | Declining |
| Category Chat Store management > Support > Chat | 1.49%0.20 | Declining |
| Category Support Store management > Support | 1.04%0.14 | Declining |
Showing 1-10 out of 35
Key Insights:
- Gorgias: AI, Helpdesk & Chat captures 92.3% of installs in thank-you-order-status-chat — its strongest position among the 10 Shopify groups shown (35 groups in total).
- Over the past 30 days, 3 gained share and 7 lost share — net downward pressure.
- Voice support saw the sharpest contraction (-19.76pp) — worth checking whether the dip is short-term or sustained.
Gorgias: Ai, Helpdesk & Chat — Market Share Trend Across Top Groups
Monthly market share trajectory for Gorgias: AI, Helpdesk & Chat across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Top Categories Gorgias: Ai, Helpdesk & Chat Ranks In on Shopify
- Collection thank-you-order-status-chat — Holds 92.3% market share in this collection (+1.77pp this month) — Gorgias: AI, Helpdesk & Chat's growing footprint here.
- Keyword help desk — Holds 9.4% market share in this keyword (-9.62pp this month) — slipping in this keyword.
- Keyword customer support — Holds 5.1% market share in this keyword (+5.09pp this month) — Gorgias: AI, Helpdesk & Chat's growing footprint here.
- Collection apps-to-extend-hydrogen-build — Holds 5.1% market share in this collection (+0.14pp this month) — Gorgias: AI, Helpdesk & Chat's growing footprint here.
Gorgias: Ai, Helpdesk & Chat on Shopify — Market Share FAQs
1. Where does Gorgias: AI, Helpdesk & Chat have the most market share on Shopify?
Gorgias: AI, Helpdesk & Chat captures the largest share of installs in thank-you-order-status-chat — 92.3% of the group's tracked install base, followed by 9.4% in help desk. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Gorgias: AI, Helpdesk & Chat gaining or losing share in?
Gorgias: AI, Helpdesk & Chat is contracting in more groups than it's expanding. Voice support saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is Gorgias: AI, Helpdesk & Chat's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Gorgias: AI, Helpdesk & Chat hold market share?
Gorgias: AI, Helpdesk & Chat appears in 35 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Gorgias: AI, Helpdesk & Chat's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Gorgias: AI, Helpdesk & Chat is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
