Customer Satisfaction Shopify Apps — Full Market Share Table
All tracked customer satisfaction Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Powerful Contact Form Builder | 71.64% | 19.71 | Climbing |
| 2 |  WhatsApp | 15.04% | 5.24 | Climbing |
| 3 |  Grapevine Post Purchase Survey | 4.65% | 2.31 | Climbing |
| 4 |  Zigpoll Customer Surveys | 3.87% | 1.93 | Climbing |
| 5 |  Hulk Contact Form Builder | 0.97% | 0.30 | Declining |
| 6 |  FormCRM Contact Form Builder | 0.97% | 0.87 | Climbing |
| 7 |  Kaching Post Purchase Upsell | 0.94% | 0.77 | Climbing |
| 8 |  Seel Worry‑Free Purchase | 0.67% | 0.18 | Declining |
| 9 |  Xcotton Post Purchase Guard | 0.51% | 30.34 | Declining |
| 10 |  PreOrder Globo | Back in Stock | 0.35% | 0.13 | Declining |
Showing 1-10 out of 24
Key Insights:
- Powerful Contact Form Builder holds 71.6% share of customer satisfaction app installs — 56.6pp ahead of WhatsApp (15.0%).
- Top 3 apps (Powerful Contact Form Builder, WhatsApp, Grapevine Post Purchase Survey) account for 91.3% of all customer satisfaction install share — a concentrated market.
- Powerful Contact Form Builder is gaining share fastest this month (+19.71pp) — the largest single gainer among the top customer satisfaction apps by share.
- Xcotton Post Purchase Guard is losing share fastest (-30.34pp) — could indicate a churning user base or a stronger challenger gaining ground.
Customer Satisfaction Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 customer satisfaction Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Powerful Contact Form Builder | 51.3% | 50.3%1.00 | 62.3%12.01 | 53.6%8.72 | 67.7%14.07 | 74.7%7.02 |
| WhatsApp | 6.4% | 11.1%4.63 | 16.7%5.64 | 10.5%6.18 | 16.8%6.32 | 11.8%5.04 |
| Grapevine Post Purchase Survey | 1.0% | 1.2%0.21 | 2.7%1.47 | 2.4%0.29 | 4.8%2.39 | 4.8%0.03 |
| Zigpoll Customer Surveys | 4.2% | 4.0%0.24 | 7.2%3.21 | 2.1%5.10 | 4.2%2.16 | 4.1%0.14 |
| FormCRM Contact Form Builder | 0.0% | 0.0%– | 0.0%0.01 | 0.1%0.07 | 0.5%0.36 | 1.4%0.90 |
Key Insights:
- Powerful Contact Form Builder's share expanded from 51.3% → 74.7% over the charted period.
- Of the top 5 tracked customer satisfaction apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Customer Satisfaction Shopify Apps by Country
Per-country market share rankings for customer satisfaction Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Powerful Contact Form Builder | Powerful Contact Form Builder | WhatsApp | Powerful Contact Form Builder | Powerful Contact Form Builder |
| 2 | WhatsApp | Grapevine Post Purchase Survey | Powerful Contact Form Builder | Xcotton Post Purchase Guard | Grapevine Post Purchase Survey |
| 3 | Grapevine Post Purchase Survey | Zigpoll Customer Surveys | Grapevine Post Purchase Survey | Zigpoll Customer Surveys | WhatsApp |
| 4 | Zigpoll Customer Surveys | WhatsApp | Zigpoll Customer Surveys | Seel Worry‑Free Purchase | Zigpoll Customer Surveys |
| 5 | Hulk Contact Form Builder | Hulk Contact Form Builder | FormCRM Contact Form Builder | Hulk Contact Form Builder | FormCRM Contact Form Builder |
Key Insights:
- Powerful Contact Form Builder leads customer satisfaction apps in 3 of 4 tracked markets (United States, China, United Kingdom).
- Powerful Contact Form Builder leads worldwide, but India bucks the trend — WhatsApp leads there.
Top 5 Apps in Customer Satisfaction
- Powerful Contact Form Builder — Leads customer satisfaction apps with 74.7% install share, rated 4.9★ — gaining share this month.
- Grapevine Post Purchase Survey — Holds 4.8% of customer satisfaction app install share, rated 5.0★ — gaining share this month.
- Zigpoll Customer Surveys — Holds 4.1% of customer satisfaction app install share, rated 5.0★ — gaining share this month.
- FormCRM Contact Form Builder — Holds 1.4% of customer satisfaction app install share, rated 5.0★ — gaining share this month.
- WhatsApp — Holds 11.8% of customer satisfaction app install share, rated 4.4★ — gaining share this month.
Customer Satisfaction Shopify Apps — Frequently Asked Questions
1. Which customer satisfaction app has the highest market share on Shopify?
Powerful Contact Form Builder dominates the customer satisfaction category on Shopify with 71.6% of installs — 56.6pp ahead of WhatsApp. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for customer satisfaction Shopify apps?
For customer satisfaction (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which customer satisfaction apps are gaining market share on Shopify?
Powerful Contact Form Builder is gaining customer satisfaction app market share fastest this month, up +19.71pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which customer satisfaction apps are losing market share on Shopify?
Xcotton Post Purchase Guard has lost the most market share this month among customer satisfaction apps (-30.34pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most customer satisfaction Shopify app installs?
United States drives the largest share of customer satisfaction app installs at 24.8%, followed by United Kingdom at 10.8% and Australia at 8.4%. Use the country picker on the third card to compare market leaders by country.
6. How many customer satisfaction apps does ShopDigest track on Shopify?
ShopDigest tracks 94 customer satisfaction apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
