by Channelwill
Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
Free plan · From $16.90/mo · 7d trial
Top 19 Freshdesk Shopify Apps in November 2026
Check out all freshdesk apps tailor-made for your Shopify store. Whether you are seeking free or paid solutions, Shopify offers a diverse range of 19 top-notch apps catering to businesses of all sizes. These apps are designed to boost your Shopify store's performance and make managing your business a breeze. Explore the collection and discover how these freshdesk apps can take your Shopify store to the next level! We meticulously handpicked these top freshdesk apps by evaluating various parameters, including ratings, reviews, price, popularity, launch date, and best matches, to ensure they offer the best value and experience to our users. Read full information here. Check out all freshdesk apps tailor-made for your Shopify store. Whether you're seeking free plans or premium solutions, Shopify offers a diverse range of 19 top-notch apps catering to businesses of all sizes. Discover the perfect tools to elevate your' e-commerce experience today!
Willdesk: Live Chat&AI Chatbot leads freshdesk apps with 98.6% market share, ahead of Alhena: AI Shopping Concierge at 1.4%. A concentrated field — one app holds most of the tracked installs.
19 apps trackedUpdated 6 November 2026
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Continue with GoogleTop ranked · #1 of 19
Willdesk: Live Chat&AI Chatbot by Channelwill
Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
Pros
- Consistently praised for being fast, responsive, and highly helpful.
- Frequently noted for its intuitive setup process and user-friendly interface.
- Offers a wide range of useful features, including live chat, FAQ, and order tracking.
Cons
- Advertised feature not yet available, causing frustration.
What merchants said
“Patient effective and fast,they are really very friendly.”NOISSEY · Hong Kong SAR · ★ 5.0 · 11/3/2026
Summary
Starting PriceFree
Free Trial7 days
Launch Date22 Feb 2021
DeveloperChannelwill
Ratings4.7 ★ (386)
Install NowView chartsAbout the App
Willdesk: Live Chat&AI Chatbot, a Freshdesk Shopify app, has achieved 383 reviews and an average rating of 4.7 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Improve your customer service and increase profits using Willdesk's combined support and marketing platform." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Willdesk: Live Chat&AI Chatbot offers a host of key features, including:
- Integrated Self-service Widget:Brand's self-service tool, includes order tracking, FAQ, and contact form.
- Boosting Conversion Rate:Boost sales by using live chat to convert potential customers into buyers.
- Unified Ticket Inbox:Handle messages from various social media and emails all in one place.
- CRM Sales Improvement:Get a full list of customers, offering service to boost sales via customer relationship management.
- Multistore Customization :Integration across multiple stores with options to customize Fonts, FAQs, and Style.
Pricing Details
Willdesk: Live Chat&AI Chatbot offers 1 free plan and 2 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: Unlimited agent, 1 store, 20 conversations, Live Chat, Contact form, Order tracking, Email & Social media Integration, Macro, Quick response, Help center, 1000 Products AI learning, 24/7 customer service
Basic · $16.90/month
Included features: 3 store, 100 conversations, Automation bot, Custom FAQ domain, FAQ premium templates, 100 limited free order tracking quota
Pro · $89.90/month
Included features: Multiple stores, 1000 conversations, 1000 limited free order tracking quota, Custom plan & more, Customer success manager
Pros and Cons
Delve into ShopDigest's expert insights on Willdesk: Live Chat&AI Chatbot - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Willdesk: Live Chat&AI Chatbot Freshdesk App review.
Pros
- Consistently praised for being fast, responsive, and highly helpful.
- Frequently noted for its intuitive setup process and user-friendly interface.
- Offers a wide range of useful features, including live chat, FAQ, and order tracking.
- Allows users to personalize the app to match their brand and needs.
- Appreciated for its quick loading speed and smooth operation.
- Many users highlighted the app's robust free version as a significant advantage.
- Seamlessly integrates with various platforms and stores.
- The live chat feature is widely praised for improving customer engagement.
- Users noted ongoing improvements and updates to the app.
- Many reported increased efficiency and customer satisfaction.
Cons
- Advertised feature not yet available, causing frustration.
- Inability to receive emails directly, only providing links to email addresses.
- Lack of a dedicated mobile app for managing customer messages on the go.
- A few advertised features (e.g., email handling) do not fully meet expectations.
#2 of 19
ChannelReply by ChannelReply
Assist customers using Zendesk, Freshdesk, Helpscout, or Re:amaze.
Key Features
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Identify messages by store, contact form used, order value and other details.
What merchants said
“Very easy installation and straightforward setup. Great app!”BebeMama · Bulgaria · ★ 5.0 · 11/22/2023
Summary
Starting PriceFree
Free TrialFree plan
Launch Date24 Jun 2021
DeveloperChannelReply
Ratings5.0 ★ (1)
View on ShopifyView chartsAbout the App
ChannelReply, a Freshdesk Shopify app, has achieved 1 reviews and an average rating of 5 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. ChannelReply offers a host of key features, including:
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Identify messages by store, contact form used, order value and other details.
Pricing Details
ChannelReply offers 0 free plans and 0 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
· $0/month
Pros and Cons
Delve into ShopDigest's expert insights on ChannelReply - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The installation and setup process is straightforward, with seamless integration across multiple platforms.
- Simplifies tracking and engaging with customers across various communication channels, saving time.
- Consolidates customer information and reduces the need to switch between different support admins.
#3 of 19
ChargeDesk by ChargeDesk
Improve customer service. Handle orders within any customer support system.
Key Features
- Automatically view customer order history next to support tickets.
- Make new orders using support tickets. This allows customers to pay at your store.
- Instantly issue full or partial refunds.
- View your Shopify orders in platforms like Freshdesk, Zendesk, Front, Help Scout, LiveAgent, Intercom, LiveChat, HubSpot, Missive, Gmail, Chrome and others!
- Allow your customer service reps to issue refunds directly from their helpdesk. Maintain a complete record with reason codes for in-depth reports.
What merchants said
“Helps me list my products and I'm starting to use it to create orders inside Zendesk. Really useful having all the functionality inside Zendesk!”Sunshine Kids Australia · Australia · ★ 5.0 · 10/11/2021
Summary
Starting Price$29/mo
Free Trial14 days
Launch Date15 Jul 2021
DeveloperChargeDesk
Ratings- (1)
View on ShopifyView chartsAbout the App
ChargeDesk, a Freshdesk Shopify app, has achieved 0 reviews and an average rating of 0 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Link your shop to your customer service desk. View customer purchases, issue refunds, and make new orders." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. ChargeDesk offers a host of key features, including:
- Order history integration.:Automatically view customer order history next to support tickets.
- New Order Integration:Make new orders using support tickets. This allows customers to pay at your store.
- Instant Refunds:Instantly issue full or partial refunds.
Pricing Details
ChargeDesk offers 0 free plans and 4 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Hobby Plan · $29/month
Included features: Up to 1200 Recent Customers, Up to 4 Active Agents
Startup Plan · $99/month
Included features: Up to 6000 Recent Customers, Up to 13 Active Agents
Business Plan · $249/month
Included features: Up to 36000 Recent Customers, Up to 36 Active Agents
Enterprise Plan · $749/month
Included features: Up to 180000 Recent Customers, Up to 120 Active Agents
Keyword ranking
Top three ranked in Shopify App Store
Willdesk: Live Chat&AI Chatbot
Improve your customer service and increase profits using Willdesk's combined support and marketing platform.
4.7 ★ (386)$16.9/mo onwards
View app data →ChannelReply
Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.
5.0 ★ (1)Free
View app data →ChargeDesk
Link your shop to your customer service desk. View customer purchases, issue refunds, and make new orders.
0.0 ★ (1)$29/mo onwards
View app data →#4 of 19
Reviewgenie AI by Computelib.com
Key Features
- Up to 500 automated review requests and reminders sent by email & WhatsApp
- AI-powered sentiment analysis and revenue-at-risk scoring on every review
- Push customer support tickets into Freshdesk, Zendesk, Zoho, and more
- AI-drafted replies for negative reviews, automatic thank-you for positive
- Star ratings and customer photos displayed on your storefront reviews
Summary
Starting Price$9.99/mo
Free TrialNot Available
Launch Date28 Jul 2026
DeveloperComputelib.com
Ratings- (0)
View on ShopifyView chartsAbout the App
Reviewgenie AI, a Freshdesk Shopify app, has achieved 0 reviews and an average rating of 0 stars since its launch this year. Designed to assist Shopify merchants with - "Turn reviews into revenue — auto-collect via email & WhatsApp, then let AI flag what's costing you." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Reviewgenie AI offers a host of key features, including:
- Up to 500 automated review requests and reminders sent by email & WhatsApp
- AI-powered sentiment analysis and revenue-at-risk scoring on every review
- Push customer support tickets into Freshdesk, Zendesk, Zoho, and more
- AI-drafted replies for negative reviews, automatic thank-you for positive
- Star ratings and customer photos displayed on your storefront reviews
Pricing Details
Reviewgenie AI offers 0 free plans and 2 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Pro · $9.99/month
Included features: 200 credits/month (WhatsApp), Star-rating review widgets, Automated review request workflow, Connect up to 2 helpdesks, AI overview & ticket pattern insights, Import from Amazon & AliExpress, Import from review apps
Pro plus · $14.99/month
Included features: 500 credits/month (WhatsApp), All 6 helpdesk integrations, Import from all marketplaces, Store-wide review imports, Auto-response to every review, Digest reports & ticket alerts, Reward coupons for reviewers, Full AI Intelligence + snapshot sharing
#5 of 19
Cavalry AI Customer Support by Cavalry
Boost Profits and Sales with Shield Shipping Insurance
Pros
- The AI handles complex issues, reduces staffing needs, and improves customer satisfaction.
- Responsive, knowledgeable, and efficient support, often highlighted by users.
- Easy to implement and use, with seamless onboarding and troubleshooting.
Cons
- A few reports of unauthorized charges or unclear billing practices.
What merchants said
“While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.”Purely For You · United States · ★ 5.0 · 1/29/2025
Summary
Starting PriceFree
Free TrialFree plan
Launch Date06 Dec 2021
DeveloperCavalry
Ratings5.0 ★ (15)
View on ShopifyView chartsAbout the App
Cavalry AI Customer Support, a Freshdesk Shopify app, has achieved 15 reviews and an average rating of 5 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Boost your earnings by using shipping protection to safeguard against damage, loss, and theft during delivery." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Cavalry AI Customer Support offers a host of key features, including:
- Package Assurance:Boost income by ensuring your packages and guard your earnings against delivery problems.
- Customer self-service portals:Provide customers with self-service portals for quicker support solutions.
- Seamless Widget Integration:Assured smooth widget connection for quick page loading.
Pricing Details
Cavalry AI Customer Support offers 1 free plan and 0 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: AI Agent trained on 100+ ecom use cases, 70-90% AI Agent Automation Rate, Fast AI setup with no workflow building, AI Agent that handles complex edge cases, End-to-end ticket resolution by AI Agent, AI Agent with human level reasoning, On brand with voice, tone and policies, Clean handoff from AI Agent to your team
Pros and Cons
Delve into ShopDigest's expert insights on Cavalry AI Customer Support - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The AI handles complex issues, reduces staffing needs, and improves customer satisfaction.
- Responsive, knowledgeable, and efficient support, often highlighted by users.
- Easy to implement and use, with seamless onboarding and troubleshooting.
- Adds value for customers, increases revenue, and provides peace of mind with features like shipping protection.
Cons
- A few reports of unauthorized charges or unclear billing practices.
#6 of 19
YCloud: WA Chat & Marketing by Hangzhou Yunpian Network Co., Ltd
Automate COD confirmations, cart recovery&updates via WhatsApp
Key Features
- Chat widget & team inbox: Manage website chats in a shared WhatsApp inbox
- Automated workflows: Abandoned cart recovery, COD confirmation, order alerts
- AI chatbot: 24/7 automated FAQs and order/status inquiries
- Personalized marketing: Segment audiences, send targeted offers and view ROI
- Unlimited messaging: Send unlimited WhatsApp chats at any scale
What merchants said
“I've tried a bunch of apps that work with WhatsApp, and honestly, this one’s hands down the best. The customer support is super helpful and quick, and they really know what they’re doing when it comes to handling store messages and automations. Big thanks to the team for making things so smooth. Definitely recommending this app, and I hope you keep growing!”HULALA HOME · United States · ★ 5.0 · 5/12/2025
Summary
Starting PriceFree
Free TrialFree plan
Launch Date24 Oct 2023
DeveloperHangzhou Yunpian Network Co., Ltd
Ratings5.0 ★ (1)
View on ShopifyView chartsAbout the App
YCloud: WA Chat & Marketing, a Freshdesk Shopify app, has achieved 1 reviews and an average rating of 5 stars since its launch 3 years ago. Designed to assist Shopify merchants with - "Automate abandoned-cart recovery, COD confirmations, order updates, and customer chats via WhatsApp." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. YCloud: WA Chat & Marketing offers a host of key features, including:
- Chat widget & team inbox: Manage website chats in a shared WhatsApp inbox
- Automated workflows: Abandoned cart recovery, COD confirmation, order alerts
- AI chatbot: 24/7 automated FAQs and order/status inquiries
- Personalized marketing: Segment audiences, send targeted offers and view ROI
- Unlimited messaging: Send unlimited WhatsApp chats at any scale
Pricing Details
YCloud: WA Chat & Marketing offers 1 free plan and 3 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free Forever · $0/month
Included features: ∞ WhatsApp Conversations*, Real-Time Shopify Data Sync, WhatsApp Chat Widget & QR Codes, AI Chatbot & Workflow (COD Confirm, etc), ∞ Automated Abandoned Checkout Recovery*, Order Tracking Lookup in Chat, No YCloud Watermark, Enterprise-Grade Secure Encryption
Growth · $52/month
Included features: All Free plan features +, 2 Agent Seats for Shared Inbox, 2 AI Chatbots for Shared Inbox, Bulk Broadcast Messaging, Online Live Chat Support, ∞ Custom Automation Workflows*, 5M AI Credits, 10K Translation Characters
Pro · $118/month
Included features: All Growth plan features +, 6 Agent Seats, 6 AI Chatbots, OBA (Green Tick) Certification Support, Dedicated Account Manager, Custom Roles & Permissions, 20M AI Credits, 100K Translation Characters
Enterprise · $532/month
Included features: All Pro plan features +, Unlimited Agents & AI Chatbots, Unlimited Chat History Storage, 24/7 Premium Support, SLA & Onboarding Services, Advanced Security & Compliance, 100M AI Credits, 500K Translation Characters
Pros and Cons
Delve into ShopDigest's expert insights on YCloud: WA Chat & Marketing - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- Quick and knowledgeable assistance with issue resolution.
- Smooth handling of store messages and automated tasks.
#7 of 19
Alhena: AI Shopping Concierge by Alhena AI
AI shopping assistant that sells, automates support & upsells
Key Features
- AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
- Voice AI: AI-powered voice support across phone channels and chat.
- AI Support Concierge: Help brands reduce service costs post-purchase experience
- AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
- Embedded agents trained for fashion, beauty & more verticals next to products
What merchants said
“Fast to implement, and the dashboard for managing guidelines is genuinely easy for a non-technical team to work with (including in Arabic and Thai, which handle noticeably better than we expected going in). But the real differentiator is the people. The founders are involved in onboarding and constant improvements, they actually act on feedback, and support has been consistently strong.Technically super strong, learning from my guidelines, training materials but also constantly learning from my website,helping people to even select a product. Highly recommended!”Revibe UAE · United Arab Emirates · ★ 5.0 · 8/1/2026
Summary
Starting PriceFree
Free Trial14 days
Launch Date08 Mar 2024
DeveloperAlhena AI
Ratings5.0 ★ (6)
View on ShopifyView chartsAbout the App
Alhena: AI Shopping Concierge, a Freshdesk Shopify app, has achieved 6 reviews and an average rating of 5 stars since its launch 2 years ago. Designed to assist Shopify merchants with - "Guide shoppers to the right products, automate support, and improve AI search visibility." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Alhena: AI Shopping Concierge offers a host of key features, including:
- AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
- Voice AI: AI-powered voice support across phone channels and chat.
- AI Support Concierge: Help brands reduce service costs post-purchase experience
- AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
- Embedded agents trained for fashion, beauty & more verticals next to products
Pricing Details
Alhena: AI Shopping Concierge offers 1 free plan and 3 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: Up to 25 conversations per month, 500 URLs (SKUs) in knowledge base, Single AI Agent for many user channels, Great for new DTC Brands
Essentials · $239/month
Included features: At $1.2 per conversation for up to 200, 50,000 URLs (SKUs) in the knowledge base, Advanced Analytics on usage, revenue etc, AI-Powered Review Management & Response, Social Commerce to manage social media, Up to 5 AI Agents including API Agents, Automated Knowledge Refresh
Growth · $599/month
Included features: At $0.91 per conversation for up to 550, 50,000 URLs (SKUs) in the knowledge base, Advanced AI Analytics on usage, revenue, AI-Powered Review Management & Response, Up to 5 AI Agents including API Agents, Social Commerce to manage social media
Scale · $1199/month
Included features: At $0.83 per conversation for up to 1200, Ideal for Mid-sized, growing teams, 50,000 URLs (SKUs) in the knowledge base, Advanced AI Analytics on usage, revenue, AI-Powered Review Management & Response, Up to 5 AI Agents including API Agents, Social Commerce to manage social media
#8 of 19
MicroCommerce AI ShopAssistant by MicroCommerce.ai
Turn browsing into buying with instant AI product answers.
Key Features
- Answer shopper questions in real time during high-traffic sessions
- Guides product discovery and curates personalized responses across your catalog
- Provide contextual recommendations using Shopify product data
- Automatically presents and answers product and collection related questions
- Automates customer support for pre and post purchase.
What merchants said
“As a boutique candle store, our biggest challenge has always been the inability for our customers to experience our fragrances digitally. Partnering with microcommerce.ai has been a game changer. Renaming our AI assistant to our "Scent Concierge" is truly the next best thing to being in-store. It guides our customers through our scent profiles with remarkable accuracy. Beyond the customer experience, the back end analytics are invaluable. The tool groups inquires into clear categories, allowing us to identify trending scent demands and area for improvement. It has moved the needle from guessing what our customers want to knowing exactly what they need. An excellent product that I highly recommend. ”Bougie Napa · United States · ★ 5.0 · 1/27/2026
Summary
Starting Price$97/mo
Free Trial30 days
Launch Date27 Oct 2025
DeveloperMicroCommerce.ai
Ratings5.0 ★ (7)
View on ShopifyView chartsAbout the App
MicroCommerce AI ShopAssistant, a Freshdesk Shopify app, has achieved 7 reviews and an average rating of 5 stars since its launch 1 years ago. Designed to assist Shopify merchants with - "AI Shopping Assistant for $1M+ and Plus Stores - Increase conversion and revenue" it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. MicroCommerce AI ShopAssistant offers a host of key features, including:
- Answer shopper questions in real time during high-traffic sessions
- Guides product discovery and curates personalized responses across your catalog
- Provide contextual recommendations using Shopify product data
- Automatically presents and answers product and collection related questions
- Automates customer support for pre and post purchase.
Pricing Details
MicroCommerce AI ShopAssistant offers 0 free plans and 4 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Starter · $97/month
Included features: • 30 DAY FREE TRIAL, • 200 Conversations, • Integrated Add to Cart, • 24/7 AI-Powered Support w/Order Status, • Auto-Handoff to Live Chat, • AI Generated Suggested Questions, • Behavior-Based Response Optimization, • Real-Time Insights & Analytics
Growth · $297/month
Included features: • Revenue up to 2.5m on Shopify, • Conversational Product Discovery, • Integrated Add to Cart, • AI Generated Refinements, • 24/7 AI-Powered Support w/Order Status, • Auto-Handoff to Live Chat, • AI Generated Suggested Questions, • Real-Time Insights & Analytics
Scale · $497/month
Included features: • Revenue from 2.5 to 5m on Shopify, • Conversational Product Discovery, • Integrated Add to Cart, • AI Generated Refinements, • 24/7 AI-Powered Support w/Order Status, • Auto-Handoff to Live Chat, • Real-Time Insights & Analytics, • BONUS - Product Answers (on PDP Page)
Accelerate · $997/month
Included features: • Revenue from 5m to 10m on Shopify, • Conversational Product Discovery, • Integrated Add to Cart, • AI Generated Refinements, • 24/7 AI-Powered Support w/Order Status, • Auto-Handoff to Live Chat, • Real-Time Insights & Analytics, • BONUS - Product Answers (on PDP Page)
#9 of 19
CHATTERgo Agentic AI Chatbot by CLEARgo
24/7 AI-Powered Product Consultant and CS Agent
Key Features
- AI Consultant - Handles customer queries with merchant-controlled response guide
- Contextual Search - Delivers precise product and knowledge base results
- Merchant Control - Manage AI behavior, response styles, and knowledge base
- Performance Dashboard - Track conversations, sentiment analysis and sale metrics
- Seamless Integration - Connect with your systems, CRM, and helpdesk
What merchants said
“Mindblowing Agentic AI solution! The agentic reasoning engine effectively turns potential bounces into sales by understanding product features and proactively recommending relevant alternatives when exact items are unavailable, keeping high-intent buyers engaged in our catalogue.Seamless integration of recommendations with conversational AI enables the assistant to elaborate on product fit using memory and detailed reasoning, boosting conversions.Truly represents the in-site agentic commerce era. Strongly recommended.”Sasa Global eShop · Hong Kong SAR · ★ 5.0 · 4/13/2026
Summary
Starting Price$29/mo
Free Trial14 days
Launch Date17 Nov 2023
DeveloperCLEARgo
Ratings5.0 ★ (2)
View on ShopifyView chartsAbout the App
CHATTERgo Agentic AI Chatbot, a Freshdesk Shopify app, has achieved 2 reviews and an average rating of 5 stars since its launch 3 years ago. Designed to assist Shopify merchants with - "Setup in minutes, your AI-first Store Concierge that address customer needs and boosts sales." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. CHATTERgo Agentic AI Chatbot offers a host of key features, including:
- AI Consultant - Handles customer queries with merchant-controlled response guide
- Contextual Search - Delivers precise product and knowledge base results
- Merchant Control - Manage AI behavior, response styles, and knowledge base
- Performance Dashboard - Track conversations, sentiment analysis and sale metrics
- Seamless Integration - Connect with your systems, CRM, and helpdesk
Pricing Details
CHATTERgo Agentic AI Chatbot offers 0 free plans and 4 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Starter · $29/month
Included features: - 100 active products, - 100 conversations / month, - 100 uploads for knowledge base
Pro · $49/month
Included features: - 1,000 active products, - 1,000 conversations / month, - 1,000 uploads for knowledge base, - Live Agent Handover
Advanced · $199/month
Included features: - 5,000 active products, - 5,000 conversations / month, - 5,000 uploads for knowledge base, - Live Agent Handover
Advanced Pro · $490/month
Included features: - Up to 10,000 active products, - Up to 10,000 conversations / month, - 5,000 uploads for knowledge base, - Live Agent Handover, - Custom Agents
#10 of 19
My AskAI: AI Support Chatbot by My AskAI
AI support chatbot for Zendesk, Intercom, Gorgias & more.
Key Features
- Connect to Zendesk, Gorgias, Intercom or any helpdesk - keep your existing tools
- Answer questions about orders, shipping and products automatically with AI
- Automate actions such as address changes, refunds and cancellations with tasks
- Support customers in 95 languages 24/7 without increasing overhead
- Seamlessly hand complex questions to your team when your AI agent needs help
Summary
Starting Price$149/mo
Free Trial30 days
Launch Date28 Feb 2025
DeveloperMy AskAI
Ratings- (0)
View on ShopifyView chartsAbout the App
My AskAI: AI Support Chatbot, a Freshdesk Shopify app, has achieved 0 reviews and an average rating of 0 stars since its launch 1 years ago. Designed to assist Shopify merchants with - "AI customer service agent for instant answers in any language. Integrated with all major helpdesks." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. My AskAI: AI Support Chatbot offers a host of key features, including:
- Connect to Zendesk, Gorgias, Intercom or any helpdesk - keep your existing tools
- Answer questions about orders, shipping and products automatically with AI
- Automate actions such as address changes, refunds and cancellations with tasks
- Support customers in 95 languages 24/7 without increasing overhead
- Seamlessly hand complex questions to your team when your AI agent needs help
Pricing Details
My AskAI: AI Support Chatbot offers 0 free plans and 1 paid plan.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Pro · $149/month
Included features: 1,000 tickets/mo included, Connect Gorgias, Zendesk, Intercom, AI Email Assistant, Chrome Extension Copilot, Sync Help Articles, Google Drive, Notion
Best freshdesk Apps in Shopify
freshdesk apps are designed to address specific needs and challenges faced by Shopify store merchants. Whether you're looking to optimize your store's SEO, improve customer support, enhance product listings, or streamline your inventory management, there's an app for that.
Discover a wealth of cutting-edge tools and features offered by these remarkable freshdesk Shopify apps, including Willdesk: Live Chat&AI Chatbot, ChannelReply, ChargeDesk, and many more. Our app collection provides a comprehensive overview of the top apps in the freshdesk category, enabling you to select the ones that will take your e-commerce venture to new heights.
Empower your Shopify store with the best freshdesk apps the platform has to offer and elevate your online business.
Explore Apps by Criteria:
Overview of the Above Top Freshdesk Shopify Apps in November 2026
There are a number of freshdesk apps in the Shopify app store designed to supercharge your e-commerce success. Whether you're a seasoned entrepreneur or just starting your online journey, the right apps can make all the difference. We have listed the top Shopify apps in the freshdesk category, based on their popularity and average rating, to help you make informed decisions.
| App Name | Category | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | Freshdesk | Channelwill | $0/month | ● Available | 4.7 ★ (383) |
| ChannelReply | Freshdesk | ChannelReply | $0/month | ● Unavailable | 5.0 ★ (1) |
| ChargeDesk | Freshdesk | ChargeDesk | $29/month | ● Unavailable | - (0) |
| Reviewgenie AI | Freshdesk | Computelib.com | $9.99/month | ● Unavailable | - (0) |
| Cavalry AI Customer Support | Freshdesk | Cavalry | $0/month | ● Available | 5.0 ★ (15) |
| YCloud: WA Chat & Marketing | Freshdesk | Hangzhou Yunpian Network Co., Ltd | $0/month | ● Available | 5.0 ★ (1) |
| Alhena: AI Shopping Concierge | Freshdesk | Alhena AI | $0/month | ● Available | 5.0 ★ (6) |
| MicroCommerce AI ShopAssistant | Freshdesk | MicroCommerce.ai | $97/month | ● Unavailable | 5.0 ★ (7) |
| CHATTERgo Agentic AI Chatbot | Freshdesk | CLEARgo | $29/month | ● Unavailable | 5.0 ★ (2) |
| My AskAI: AI Support Chatbot | Freshdesk | My AskAI | $149/month | ● Unavailable | - (0) |
Have a Closer Look at the Best Freshdesk Apps
Now let us jump in and check out these Top 5 Freshdesk Shopify apps.
Reviews
Most Recent Review
5.0 ★Amazing
Patient effective and fast,they are really very friendly.
NOISSEY · Hong Kong SAR · 03 Nov 2026
Recent Review
5.0 ★Amazing
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Pixel Burn Custom Laser Creations · Australia · 27 May 2026
Why is Willdesk: Live Chat&AI Chatbot a top Freshdesk Shopify app?
With an impressive overall rating of 4.7 stars and 386 reviews, Willdesk: Live Chat&AI Chatbot stands out as one of the top Freshdesk Shopify apps. The main objective of the app is - Improve your customer service and increase profits using Willdesk's combined support and marketing platform. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Willdesk: Live Chat&AI Chatbot with your Shopify store?
By integrating a Freshdesk app with your Shopify store, you unlock a range of benefits. Willdesk: Live Chat&AI Chatbot, a popular Freshdesk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Branded Self-service widget, integrate with Order Tracking, FAQ, Contact form., Improve sales through live chat, turn valuable visitors into buyers., and more,
- Integrated Self-service Widget: Brand's self-service tool, includes order tracking, FAQ, and contact form.
- Boosting Conversion Rate: Boost sales by using live chat to convert potential customers into buyers.
- Unified Ticket Inbox: Handle messages from various social media and emails all in one place.
- CRM Sales Improvement: Get a full list of customers, offering service to boost sales via customer relationship management.
- Multistore Customization : Integration across multiple stores with options to customize Fonts, FAQs, and Style.
Shopify merchants highlight key advantages, such as Branded Self-service widget, integrate with Order Tracking, FAQ, Contact form., Improve sales through live chat, turn valuable visitors into buyers., and more,
What are some of the top alternatives for Willdesk: Live Chat&AI Chatbot?
Looking for options? Dive into a selection of Freshdesk apps that rival Willdesk: Live Chat&AI Chatbot, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Willdesk: Live Chat&AI Chatbot, giving you flexibility and choice.
2. ChannelReply
5.0 ★ (1)
Reviews
Most Recent Review
5.0 ★Amazing
Very easy installation and straightforward setup. Great app!
BebeMama · Bulgaria · 22 Nov 2023
Why is ChannelReply a top Freshdesk Shopify app?
With an impressive overall rating of 5 stars and 1 reviews, ChannelReply stands out as one of the top Freshdesk Shopify apps. The main objective of the app is - Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate ChannelReply with your Shopify store?
By integrating a Freshdesk app with your Shopify store, you unlock a range of benefits. ChannelReply, a popular Freshdesk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as View order info from unlimited Shopify stores in a single app., Reply directly to customer messages and even to order notifications., and more,
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Identify messages by store, contact form used, order value and other details.
Shopify merchants highlight key advantages, such as View order info from unlimited Shopify stores in a single app., Reply directly to customer messages and even to order notifications., and more,
What are some of the top alternatives for ChannelReply?
Looking for options? Dive into a selection of Freshdesk apps that rival ChannelReply, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of ChannelReply, giving you flexibility and choice.
3. ChargeDesk
- (1)
Reviews
Most Recent Review
5.0 ★Amazing
Helps me list my products and I'm starting to use it to create orders inside Zendesk. Really useful having all the functionality inside Zendesk!
Sunshine Kids Australia · Australia · 11 Oct 2021
Why is ChargeDesk a top Freshdesk Shopify app?
With an impressive overall rating of 0 stars and 1 reviews, ChargeDesk stands out as one of the top Freshdesk Shopify apps. The main objective of the app is - Link your shop to your customer service desk. View customer purchases, issue refunds, and make new orders. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate ChargeDesk with your Shopify store?
By integrating a Freshdesk app with your Shopify store, you unlock a range of benefits. ChargeDesk, a popular Freshdesk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as See customer order history automatically next to support tickets., Create new orders in support tickets. Customers can then checkout on your store., and more,
- Order history integration.: Automatically view customer order history next to support tickets.
- New Order Integration: Make new orders using support tickets. This allows customers to pay at your store.
- Instant Refunds: Instantly issue full or partial refunds.
Shopify merchants highlight key advantages, such as See customer order history automatically next to support tickets., Create new orders in support tickets. Customers can then checkout on your store., and more,
What are some of the top alternatives for ChargeDesk?
Looking for options? Dive into a selection of Freshdesk apps that rival ChargeDesk, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of ChargeDesk, giving you flexibility and choice.
4. Reviewgenie AI
- (0)
Reviews
No reviews available for this app.
Why is Reviewgenie AI a top Freshdesk Shopify app?
With an impressive overall rating of 0 stars and 0 reviews, Reviewgenie AI stands out as one of the top Freshdesk Shopify apps. The main objective of the app is - Turn reviews into revenue — auto-collect via email & WhatsApp, then let AI flag what's costing you. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Reviewgenie AI with your Shopify store?
By integrating a Freshdesk app with your Shopify store, you unlock a range of benefits. Reviewgenie AI, a popular Freshdesk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Up to 500 automated review requests and reminders sent by email & WhatsApp, AI-powered sentiment analysis and revenue-at-risk scoring on every review, and more,
- Up to 500 automated review requests and reminders sent by email & WhatsApp
- AI-powered sentiment analysis and revenue-at-risk scoring on every review
- Push customer support tickets into Freshdesk, Zendesk, Zoho, and more
- AI-drafted replies for negative reviews, automatic thank-you for positive
- Star ratings and customer photos displayed on your storefront reviews
Shopify merchants highlight key advantages, such as Up to 500 automated review requests and reminders sent by email & WhatsApp, AI-powered sentiment analysis and revenue-at-risk scoring on every review, and more,
What are some of the top alternatives for Reviewgenie AI?
Looking for options? Dive into a selection of Freshdesk apps that rival Reviewgenie AI, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Reviewgenie AI, giving you flexibility and choice.
5. Cavalry AI Customer Support
5.0 ★ (15)
Reviews
Most Recent Review
5.0 ★Amazing
While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.
Purely For You · United States · 29 Jan 2025
Recent Review
5.0 ★Amazing
Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, and continue to release new features to make our lives easier. We are looking forward to the many enhancements they are going to make in 2025.
NAADAM · United States · 17 Jan 2025
Why is Cavalry AI Customer Support a top Freshdesk Shopify app?
With an impressive overall rating of 5 stars and 15 reviews, Cavalry AI Customer Support stands out as one of the top Freshdesk Shopify apps. The main objective of the app is - Boost your earnings by using shipping protection to safeguard against damage, loss, and theft during delivery. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Cavalry AI Customer Support with your Shopify store?
By integrating a Freshdesk app with your Shopify store, you unlock a range of benefits. Cavalry AI Customer Support, a popular Freshdesk Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Increase revenue with package assurance and protect profit from delivery issues, Empower customers with self-service portals for faster support resolution, and more,
- Package Assurance: Boost income by ensuring your packages and guard your earnings against delivery problems.
- Customer self-service portals: Provide customers with self-service portals for quicker support solutions.
- Seamless Widget Integration: Assured smooth widget connection for quick page loading.
Shopify merchants highlight key advantages, such as Increase revenue with package assurance and protect profit from delivery issues, Empower customers with self-service portals for faster support resolution, and more,
What are some of the top alternatives for Cavalry AI Customer Support?
Looking for options? Dive into a selection of Freshdesk apps that rival Cavalry AI Customer Support, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Cavalry AI Customer Support, giving you flexibility and choice.
How We Selected the Top Shopify Apps in freshdesk
Our team employs a comprehensive evaluation process that takes into account various factors to ensure you are presented with only the best options. Here's how we do it:
- By Reviews: We understand the value of peer recommendations, and that's why we've sorted these top Shopify apps in freshdesk based on the highest praise received from users, ensuring you get tried-and-tested solutions. The top listed apps here have earned the trust of fellow Shopify merchants. Jump to Highest Reviewed freshdesk Shopify Apps.
- By Price: Budget consideration is important while choosing a Shopify app for your store. That's why we have also categorized these top Shopify apps in freshdesk by price, enabling you to find the perfect solutions that align with your financial goals without compromising on quality. Jump to Top Paid freshdesk Shopify Apps.
- By Launch Date: To keep you updated about the latest innovations, we've organized these Shopify apps based on their launch date. You can check the list of recently launched top apps in freshdesk that could bring innovative solutions to your Shopify store. Jump to Newly Launched freshdesk Shopify Apps.
- By Popularity: We feature the freshdesk apps that are making waves among Shopify store owners, helping you stay ahead of the curve. These apps have captured the attention of ecommerce owners and are listed as the top in the popularity section of the Shopify app store. Jump to Most Popular freshdesk Shopify Apps.
- By Ratings: We prioritize apps that have consistently earned high ratings, reflecting their impact and user satisfaction. These freshdesk apps with excellent ratings stand out from their competitors, making them a solid choice for your business needs. Jump to Top Rated freshdesk Shopify Apps.
- By Best Match: We harness the power of Shopify's own recommendations! Our selection considers apps that Shopify suggests as a strong fit for freshdesk, ensuring you access the platform's expert insights. Jump to Best Match freshdesk Shopify Apps.
With these criteria in mind, we strive to present you with a diverse and well-rounded selection of the top freshdesk Shopify apps in 2026. Rest assured, our selection process is designed to assist you in finding the most suitable solutions for your Shopify store needs.
How to Choose the Best freshdesk Shopify App For Your Store
Choosing the right freshdesk Shopify App for your store depends on various factors specific to your business goals. To make an informed decision, follow these steps:
- Identify Your Requirements: Begin by understanding the specific goals and challenges your store faces. List the key features and functionalities you need in a freshdesk app to address these requirements effectively.
- Read User Reviews: Explore user reviews and ratings for the freshdesk apps you are considering. Real-hand experiences from other Shopify merchants can provide valuable insights into how each app performs.
- Compare Features: Use our app comparison page, where you can add the freshdesk apps of your choice and perform a side-by-side comparison. This page allows you to evaluate each app's features, pricing, support, and other essential factors to help you find the best fit for your store.
- Consider Budget: While some apps offer free plans with basic functionalities, others may require a paid subscription for access to advanced features. You can check out our complete list of Top Paid freshdesk Shopify apps, and choose an app that aligns with your budget and can grow with your store as it expands.
- Support and Documentation: Check the documentation and customer support resources of the app. A well-supported freshdesk app that offers comprehensive documentation can help you implement and use it more effectively.
- Integration Compatibity: Ensure that the freshdesk app you choose can seamlessly integrate with your existing apps and theme to avoid compatibility issues.
- Trial Periods: Some freshdesk apps offer a free trial period that enables you to test the app's capabilities before purchasing a subscription.
Each Shopify store is different, and the best freshdesk app for your store will be one that aligns closely with your specific business requirements.
More Information on freshdesk Shopify Apps
Now let us jump in and check out these Top 10 freshdesk Shopify apps.
In this comprehensive guide, we've provided you with a complete collection of freshdesk Shopify apps that can help streamline your ecommerce journey. These freshdesk Shopify apps cover a wide spectrum of needs to take your store forward. From 19 outstanding apps, we've covered every facet of freshdesk, ensuring you have access to a vast range of tools to enhance your Shopify store.
However, choosing the perfect freshdesk app for your specific requirements is key. Consider your specific goals, read user reviews, and compare features to find the ideal match for your Shopify store. Our Shopify app comparison page simplifies this process by allowing you to create side-by-side comparisons for any freshdesk apps of your choice. ShopDigest guides you through the selection process, making it easier to find and install the perfect freshdesk app that aligns with your goals.
Shopify freshdesk App Installation
There are thousands of freshdesk Shopify apps with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify app subscription cost
Keyword charts
Open freshdesk charts Explore key insights for freshdesk apps
Market share, rank movement, install geography and review pace — tracked across all 19 apps. Open the full charts for history and app-level detail.
Market share leaders
Nov 2026The top two apps hold 100.0% of tracked installs.
Rank movers, 30 days
Top 10 trackedCHATTERgo Agentic AI Chatbot▲ 5#9YCloud: WA Chat & Marketing▲ 3#6Cavalry AI Customer Support▲ 2#5MicroCommerce AI ShopAssistant▲ 2#8My AskAI: AI Support Chatbot▲ 2#109 apps climbed and 0 dropped among the top 10 tracked.
Where installs come from
Keyword-wide🇺🇸United States43.0%
🇨🇳China28.2%
🇭🇰Hong Kong14.1%
🇦🇺Australia14.1%
🇦🇪United Arab Emirates0.7%
United States and China merchants drive 71.1% of installs.
Reviews added, 30 days
Top tracked apps1 new reviews across the top 10 tracked apps in the last 30 days.
Key Insights:
- Willdesk: Live Chat&AI Chatbot commands 98.6% market share, 98.6pp ahead of ChannelReply — a concentrated freshdesk category.
- In the last 30 days, 9 apps climbed in ranking among the top 10 tracked freshdesk apps.
- Willdesk: Live Chat&AI Chatbot added the most new reviews this month (+1) — strong adoption momentum.
Frequently Asked Questions for freshdesk Shopify Apps
1. What are some of the top Shopify apps under the freshdesk category?
Here are some of the top Shopify apps under the freshdesk category:
- Willdesk: Live Chat&AI Chatbot
- ChannelReply
- ChargeDesk
- Reviewgenie AI
- Cavalry AI Customer Support
- YCloud: WA Chat & Marketing
- Alhena: AI Shopping Concierge
- MicroCommerce AI ShopAssistant
- CHATTERgo Agentic AI Chatbot
- My AskAI: AI Support Chatbot
Each of these apps offers unique features and functionalities tailored to boost your freshdesk efforts and optimize your store's performance. Explore these top choices and find the perfect fit for your business needs.
2. How do I install a freshdesk Shopify app?
Installing a freshdesk Shopify app is simple. Navigate to the Shopify App Store, search for the specific app you want to install, and click on the "Install Now" button. Follow the on-screen instructions to integrate the app seamlessly into your Shopify store. If you need our expert guidance to help you install freshdesk apps on your Shopify store, feel free to contact us now.
3. Are there free apps available in the freshdesk category?
Yes, the freshdesk category offers a variety of free apps that can be integrated into your Shopify store at no cost. These free apps come with a range of basic features and functionalities to assist you in managing various aspects of your ecommerce business.
4. Are there any trial options available for paid apps in the freshdesk category?
Many paid apps in the freshdesk category offer free trial periods, allowing you to explore their features and assess their compatibility for your business. Take advantage of these trial periods to determine if the app aligns with your needs before opting for a paid plan.
5. How can I determine which freshdesk Shopify app is best for my store?
Determining the best freshdesk Shopify app for your store requires careful consideration of your business requirements and goals. To make an informed decision, we recommend visiting our App Comparison Page. There, you can easily add the apps of your choice and conduct a side-by-side comparison of their features, functionalities, pricing, and user reviews.
Some popular freshdesk Shopify apps are:
- Willdesk: Live Chat&AI Chatbot
- ChannelReply
- ChargeDesk
- Reviewgenie AI
- Cavalry AI Customer Support
- YCloud: WA Chat & Marketing
- Alhena: AI Shopping Concierge
- MicroCommerce AI ShopAssistant
- CHATTERgo Agentic AI Chatbot
- My AskAI: AI Support Chatbot
6. Can I use multiple freshdesk Shopify apps simultaneously?
You can use multiple freshdesk Shopify apps at the same time to create a powerful ecosystem for your store. Just ensure that the apps complement each other and do not conflict in their functionalities.
7. How can I find the latest and trending Shopify apps in the freshdesk category?
To discover the latest and trending Shopify apps in the freshdesk category, visit:
Newly launched freshdesk Shopify apps
Most popular freshdesk Shopify apps
These lists showcase recently added Shopify apps and those gaining popularity among users.
8. Are there any discounts or promotions available for freshdesk Shopify apps?
At times, app developers may offer special promotions or discounts. Keep an eye on the app details and the Shopify app store for any ongoing deals or exclusive offers.
Alternatively, contact our team if you're looking for discounts on freshdesk app pricing plans, we can help secure better deals on the freshdesk app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on the apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Most Popular freshdesk Shopify Apps
In the most popular freshdesk Shopify apps section, we highlight apps that have captured the attention and trust of numerous entrepreneurs. With their impressive features and functionalities, they have become favorites in the freshdesk category. Explore the power of these highly sought-after apps and elevate your Shopify store to new heights.
ChannelReply
by ChannelReply
Assist customers using Zendesk, Freshdesk, Helpscout, or Re:amaze.
Free
ChargeDesk
by ChargeDesk
Improve customer service. Handle orders within any customer support system.
From $29/mo · 14d trial
Reviewgenie AI
by Computelib.com
Turn reviews into revenue — auto-collect via email & WhatsApp, then let AI flag what's costing you.
From $9.99/mo
About ShopDigest
The Shopify ecosystem, shown through the work
ShopDigest is an independent directory of Shopify work. Developers, agencies and experts publish the projects they’ve actually shipped — migrations, rebuilds, custom apps, headless storefronts — with the results attached.
For merchants, that means judging a partner on evidence instead of a sales page: browse real builds in your category and budget, then reach out directly. For builders, it means one profile that keeps working after the project ships.
No commissions, no pay-to-rank placements. The best work rises because people save and follow it.
More about ShopDigestAbout ShopDigest
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A portfolio directory for the Shopify ecosystem — builders publish, merchants browse, nobody buys a better position.