Apps tracked
Category leader
Willdesk: Live Chat&AI ChatbotTop region
Top Freshdesk Shopify Apps Ranked Today
Top 10 freshdesk Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market share | Reviews |
|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | 1– | 98.59%28.71 | 3781 |
 ChannelReply | 21 | 0.00%– | 1– |
 ChargeDesk | 31 | 0.00%– | 1– |
 Reviewgenie AI | 41 | 0.00%– | 0– |
 Cavalry AI Customer Support | 52 | 0.00%– | 15– |
 YCloud: WA Chat & Marketing | 63 | 0.00%– | 1– |
 Alhena: AI Shopping Concierge | 71 | 1.41%0.88 | 6– |
 MicroCommerce AI ShopAssistant | 82 | 0.00%– | 7– |
 CHATTERgo Agentic AI Chatbot | 95 | 0.00%0.05 | 2– |
 My AskAI: AI Support Chatbot | 102 | 0.00%– | 0– |
Key Insights:
- Willdesk: Live Chat&AI Chatbot commands 98.6% market share, 98.6pp ahead of ChannelReply — a concentrated freshdesk category.
- In the last 30 days, 9 apps climbed in ranking among the top 10 tracked freshdesk apps.
- Willdesk: Live Chat&AI Chatbot added the most new reviews this month (+1) — strong adoption momentum.
Live Ranking and Market Share Trends for Freshdesk Shopify Apps
Monthly ranking and market share trends for the top 5 freshdesk Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | #1– | #1– | #1– | #1– | #1– | #1– |
| ChannelReply | #42 | #31 | #3– | #3– | #21 | #2– |
| ChargeDesk | #3– | #41 | #4– | #4– | #31 | #3– |
| Reviewgenie AI | — | — | #5– | #5– | #41 | #4– |
| Cavalry AI Customer Support | #106 | #73 | #7– | #61 | #51 | #5– |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's ranking improved from #5 to #1 over the charted period.
- 4 of 5 top freshdesk apps improved their position; 1 declined — a mixed picture.
- Willdesk: Live Chat&AI Chatbot's market share is 98.6% — gaining +97.9pp since the start of the chart.
Freshdesk Shopify Apps — Market Share by Country
Top 5 countries driving installs for freshdesk Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market share | Change |
|---|---|---|
 United States | 43.0% | 16.49 |
 China | 28.2% | 10.70 |
 Hong Kong | 14.1% | 14.03 |
 Australia | 14.1% | 5.35 |
 United Arab Emirates | 0.7% | 0.44 |
Key Insights:
- United States accounts for 43.0% of freshdesk app installs — the single largest market.
- Top 3 markets (United States, China, Hong Kong) collectively cover 85.2% of all tracked freshdesk installs — highly concentrated demand.
Fastest to 1,000 Reviews — Freshdesk Shopify Apps
Race-style view of how the top 4 freshdesk Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Willdesk: Live Chat&AI Chatbot | Not yet reached | 383 |
| Cavalry AI Customer Support | Not yet reached | 15 |
| ChannelReply | Not yet reached | 1 |
| ChargeDesk | Not yet reached | 0 |
Key Insights:
- 4 of the top 4 freshdesk apps haven't yet crossed 1,000 reviews — Willdesk: Live Chat&AI Chatbot is closest at 383 cumulative.
Top Freshdesk Shopify Apps Ranked by Position
Willdesk: Live Chat&AI Chatbot dominates freshdesk with 98.6% market share — a clear category leader Shopify merchants gravitate to first, 98.6pp ahead of ChannelReply (0). ChargeDesk sits at #3 with 0 share, rounding out the top tier. Together, the top 3 apps absorb 98.6% of all freshdesk installs — a highly concentrated landscape with limited room for new entrants. CHATTERgo Agentic AI Chatbot is the standout mover this month, climbing 5 positions — a momentum signal worth tracking.
Willdesk: Live Chat&AI Chatbot's 98.6% share looks dominant, but the rest of the top 5 has reshuffled this month. Freshdesk apps are settled at the top and contested below — for merchants whose needs aren't a perfect Willdesk: Live Chat&AI Chatbot fit, the #2–#5 apps often surface better niche options.
Live Ranking and Market Share Trends Across Freshdesk Shopify Apps
Willdesk: Live Chat&AI Chatbot climbed from #5 (Nov 2025) to #1 (Nov 2026) — a 4-position gain among freshdesk apps over the charted window. Across the top 5 plotted freshdesk apps, 4 improved their ranking while 1 declined — the category is moving upward overall. Willdesk: Live Chat&AI Chatbot's share expanded +97.9pp from 0.7% (Nov 2025) to 98.6% (Nov 2026) — a sustained widening of the gap against other freshdesk apps over this window.
A 4-position move for the leader over the charted freshdesk window is large enough to reflect real merchant adoption shifts, not just App Store noise — Willdesk: Live Chat&AI Chatbot's climb as of Nov 2026 is the strongest trajectory signal in this chart.
Review Growth Velocity in Freshdesk — Which Apps Grew Fastest
None of the top 4 freshdesk apps tracked here have yet crossed 1,000 reviews. Willdesk: Live Chat&AI Chatbot leads the set on current cumulative reviews with 383 — closest to the milestone, at roughly 38% of the way there.
With no app in this freshdesk set having crossed 1,000 reviews, the category is still in early adoption. Willdesk: Live Chat&AI Chatbot is the closest to breaking out at 383 cumulative reviews — worth tracking its per-month review velocity to see whether it's on pace to cross the milestone first.
Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Category leader for freshdesk with 98.6% market share and 4.7★.
- ChannelReply — Climbed 1 position this month to rank #2 — 0 share, 5.0★.
- ChargeDesk — Climbed 1 position this month to rank #3 — 0 share, 1 reviews.
- Reviewgenie AI — Climbed 1 position this month to rank #4 — 0 share, 0 reviews.
- Cavalry AI Customer Support — Climbed 2 positions this month to rank #5 — 0 share, 5.0★.
Freshdesk Shopify Apps — Frequently Asked Questions
1. What is the best freshdesk app on Shopify?
Willdesk: Live Chat&AI Chatbot is the leading freshdesk app on Shopify, holding 98.6% of category market share with 378 reviews — a clear default for most merchants.
2. Which freshdesk app has the highest market share on Shopify?
Willdesk: Live Chat&AI Chatbot holds the highest market share among freshdesk apps at 98.6% (+28.71pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many freshdesk apps are tracked on Shopify?
ShopDigest tracks 19 freshdesk apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which freshdesk app is growing the fastest on Shopify?
CHATTERgo Agentic AI Chatbot has shown the strongest ranking momentum, climbing 5 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are freshdesk apps most popular on Shopify?
United States has the highest concentration of freshdesk app installs at 43.0%, followed by China at 28.2%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for freshdesk on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
