Freshdesk Shopify Apps — Full Market Share Table
All tracked freshdesk Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Willdesk: Live Chat&AI Chatbot | 98.59% | 28.71 | Climbing |
| 2 |  Alhena: AI Shopping Concierge | 1.41% | 0.88 | Climbing |
| 3 |  ChannelReply | 0.00% | – | Stable |
| 4 |  ChargeDesk | 0.00% | – | Stable |
| 5 |  Reviewgenie AI | 0.00% | – | Stable |
| 6 |  Cavalry AI Customer Support | 0.00% | – | Stable |
| 7 |  YCloud: WA Chat & Marketing | 0.00% | – | Stable |
| 8 |  MicroCommerce AI ShopAssistant | 0.00% | – | Stable |
| 9 |  CHATTERgo Agentic AI Chatbot | 0.00% | 0.05 | Declining |
| 10 |  My AskAI: AI Support Chatbot | 0.00% | – | Stable |
Showing 1-10 out of 19
Key Insights:
- Willdesk: Live Chat&AI Chatbot holds 98.6% share of freshdesk app installs — 97.2pp ahead of Alhena: AI Shopping Concierge (1.4%).
- Top 3 apps (Willdesk: Live Chat&AI Chatbot, Alhena: AI Shopping Concierge, ChannelReply) account for 100.0% of all freshdesk install share — a concentrated market.
- Willdesk: Live Chat&AI Chatbot is gaining share fastest this month (+28.71pp) — the largest single gainer among the top freshdesk apps by share.
- CHATTERgo Agentic AI Chatbot is losing share fastest (-0.05pp) — could indicate a churning user base or a stronger challenger gaining ground.
Freshdesk Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 freshdesk Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | 98.0%1.43 | 97.0%0.94 | 98.4%1.37 | 98.5%0.07 | 97.9%0.60 | 98.6%0.71 |
| Alhena: AI Shopping Concierge | 0.0%– | 1.6%1.58 | 0.6%1.03 | 0.7%0.15 | 1.6%0.89 | 1.4%0.22 |
| ChannelReply | — | — | — | — | — | — |
| ChargeDesk | — | — | — | — | — | — |
| Reviewgenie AI | — | — | — | — | — | — |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's share expanded from 0.7% → 98.6% over the charted period.
- Of the top 5 tracked freshdesk apps, 2 grew share and 0 lost share — leader is widening the gap.
Top Freshdesk Shopify Apps by Country
Per-country market share rankings for freshdesk Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Willdesk: Live Chat&AI Chatbot | Willdesk: Live Chat&AI Chatbot | Willdesk: Live Chat&AI Chatbot | Willdesk: Live Chat&AI Chatbot | Willdesk: Live Chat&AI Chatbot |
| 2 | Alhena: AI Shopping Concierge | Alhena: AI Shopping Concierge | ChannelReply | ChannelReply | ChannelReply |
| 3 | ChannelReply | ChannelReply | ChargeDesk | ChargeDesk | ChargeDesk |
| 4 | ChargeDesk | ChargeDesk | Reviewgenie AI | Reviewgenie AI | Reviewgenie AI |
| 5 | Reviewgenie AI | Reviewgenie AI | Cavalry AI Customer Support | Cavalry AI Customer Support | Cavalry AI Customer Support |
Key Insights:
- Willdesk: Live Chat&AI Chatbot leads freshdesk apps in all 4 tracked markets — United States, India, China, United Kingdom.
Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Leads freshdesk apps with 98.6% install share, rated 4.7★ — gaining share this month.
- ChannelReply — Holds 0 of freshdesk app install share, rated 5.0★.
- ChargeDesk — Holds 0 of freshdesk app install share.
- Reviewgenie AI — Holds 0 of freshdesk app install share.
- Cavalry AI Customer Support — Holds 0 of freshdesk app install share, rated 5.0★.
Freshdesk Shopify Apps — Frequently Asked Questions
1. Which freshdesk app has the highest market share on Shopify?
Willdesk: Live Chat&AI Chatbot dominates the freshdesk category on Shopify with 98.6% of installs — 97.2pp ahead of Alhena: AI Shopping Concierge. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for freshdesk Shopify apps?
For freshdesk (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which freshdesk apps are gaining market share on Shopify?
Willdesk: Live Chat&AI Chatbot is gaining freshdesk app market share fastest this month, up +28.71pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which freshdesk apps are losing market share on Shopify?
CHATTERgo Agentic AI Chatbot has lost the most market share this month among freshdesk apps (-0.05pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most freshdesk Shopify app installs?
United States drives the largest share of freshdesk app installs at 43.0%, followed by China at 28.2% and Hong Kong at 14.1%. Use the country picker on the third card to compare market leaders by country.
6. How many freshdesk apps does ShopDigest track on Shopify?
ShopDigest tracks 19 freshdesk apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
